Other Services - HP Brio BA200 Manual

Other Services

The table below summarizes the services and support available from HP or
authorized resellers.
Service Covers
Parts and labor for HP
Standard products: first year on-site
Warranty parts & labor; second and
third year parts only.
Parts and labor for HP
HP
products.
SupportPack
CD-ROM containing:
HP Support Product Manuals, Technical
Assistant Information and Product
features.
Technical information,
drivers, utilities, tools and
Electronic
diagnostics.
Services
Basic assistance for system
Technical
setup, configuration,
Phone
start-up and hardware
Support
diagnosis.
Lifeline
Basic assistance for system
Phone setup, configuration and
Support start-up.
Advanced remote technical
HP Network
support for multi-vendor
Phone-in
networked environments.
Support
Technical Support.
Service
Contracts
18 English
Period Covered Response Time
Three years from Next working day
date of delivery. for on-site.
Variable Variable
Released quarterly. N/A
Anytime. 24-hour access.
First year (3-years Business hours.
for hardware failure
diagnosis).
After first year. Business hours.
Annual contract. Business hours:
24-hour/ 7-day
service also
available.
Customer defined. As required.
When
Fee
Available
No charge. At time of
purchase.
Variable Within 90 days
of delivery.
Annual Anytime.
subscription.
No charge. Anytime.
No charge. At time of
delivery.
Per- call fee, Anytime after
no time limit. first year.
Annual fee, or Anytime.
minimum fee
per incident.
Annual fee, or Anytime.
fee per
incident.
Purchase
From
HP.
HP Authorized
Reseller.
HP.
HP BBS,
WWW,
CompuServe,
America
Online.
HP.
HP.
HP Authorized
Reseller.
Reseller.