HP Brio BA200 Manual page 11

Obtaining Free Parts Exchange Service
For Free Parts Exchange service, you must contact either an HP Customer Care
Center, an HP Sales and Service Office, or a participating HP Authorized Support
Provider. You will be sent the necessary replacement parts for performing any
repairs yourself.
In addition, obtaining Free Parts Exchange service is subject to the following
conditions:
• If you contact an HP Customer Care Center and you are to receive a
replacement part, you will not be billed for the call.If you are asked to return the
entire bundled product for repair, the necessary parts will be provided free of
charge; however, you will be billed for labor to repair your product.
• HP reserves the right to validate any claims of defective parts before sending
replacements for any such parts.
• You must verify that the latest version of the BIOS is installed on your product.
You may be asked to install the latest version of the BIOS before a free
replacement part is sent to you.
• HP may provide you with necessary written instructions for replacing the
defective part(s).
• HP is not responsible for nor warrants your replacement parts or hardware
product against damage resulting from improper installation of replacement
parts or repair of your defective product by you or your designate. Therefore,
HP recommends that only a qualified computer repair professional install the
replacement part or repair your hardware product.
• You will be billed for any additional replacement parts required as a result of
improper installation of original replacement part by you or your designate.
• You will be billed for any defective part(s) not returned as requested by HP.
Obtaining Return for Repair Service
To obtain Return For Repair service, you must return your product to an HP Repair
Center or HP Authorized Support Provider within the product warranty period.
Once the product has been repaired, it will be returned free of charge to the address
you designate.
Return For Repair service is subject to the following conditions:
• Running the HP diagnostic software provided with your product before
returning your product for repair service is recommended.
• You are required to return the complete product in an acceptable and repairable
condition.
• Return for Repair service is limited to the repair of hardware failures only.
• Returned product failures caused by non-HP products - whether internal or
external to the system processor unit - are subject to standard per-incident
repair charges.
• If a hardware failure is not found, you will be billed for the service provided.
• You may be required to provide proof of the purchase date of your product
before warranty service will be provided.
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