HP Brio BA200 Manual page 10

Obtaining On-Site Service
If your product is eligible for on-site warranty service, you must either contact an HP
Customer Care Center, an HP Sales and Service Office or a participating HP
Authorized Support Provider. You may be required to supply proof of the purchase
date.
On-site visits resulting from defects in non-HP products—whether internal or
external to the central processor unit—are subject to standard per-incident travel
and labor charges.
On-site service visits are subject to the following conditions:
• You must verify that the latest version of the BIOS is installed on your product.
You may be asked to install the latest version of the BIOS before an HP Sales and
Service Center representative or HP Authorized Support Provider
representative is dispatched to your site.
• You must provide: access to the product; adequate working space and facilities
within a reasonable distance of the product; access to and use of all information
and facilities determined necessary by HP to service the product; and operating
supplies and consumables such as you would use during normal operation.
• You, or a representative for you, must be present at all times. You must state if
the product is being used in an environment which poses a potential health
hazard to repair personnel. HP or the servicing dealer may require that the
product be maintained by customer personnel under direct HP or dealer
supervision.
• On-site service for this product is restricted or unavailable in certain locations.
In HP Excluded Travel Areas — areas where geographical obstacles,
undeveloped roads, or unsuitable public transportation prohibit routine travel—
service is provided on a negotiated basis at extra charge.
• Response time for on-site service in an HP Service Travel Area is normally next
business day (excluding HP holidays) for HP Travel Zones 1-3 (generally 100
miles or 160 Km from the HP office). Response time is second business day for
Zones 4 and 5 (200 miles, 320 Km); third business day for Zone 6 (300 miles, 480
Km); and negotiated beyond Zone 6. Worldwide Customer Support Travel
information is available from any HP Sales and Service Office. Response time for
on-site service is subject to changes from standard conditions based upon non-
local parts availability.
• Travel restrictions and response times for HP Authorized Support Providers are
defined by the participating HP Authorized Support Providers.
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