Obtaining Repair Service; To Receive Warranty Repair Service; To Prepare Your Omnibook For Shipment - HP OmniBook XE Setup Manual

Obtaining Repair Service

Note
Service and Support
Obtaining Repair Service

To receive warranty repair service

To obtain warranty service, you must contact an HP Customer Care Center. (See "To call
the HP Customer Care Center" on page 54 for a list of telephone numbers.) When
available in the country of use, service is provided using local country procedures and
can only be provided in countries where the product is designed to operate. Please
contact the local country Customer Care Center for details. If the product is not normally
sold by HP in the country of use, it must be returned to the country of purchase for
service. Currently, XE Series PC Notebook support assistance is only provided in the
following Asia-Pacific countries: Australia, Singapore and Hong Kong. Please refer to
the Web site www.hp.com/cpso-support/guide/home.html for the latest supported
countries.

To prepare your OmniBook for shipment

1. Important. Back up your hard disk drive.
While your computer is being repaired, the hard disk may be replaced or reformatted.
2. Hewlett-Packard cannot guarantee the return of removable components. Please
remove the following prior to sending your OmniBook in for service:
PC cards
AC adapter and power cord
CDs in the CD player
Floppy disks in the floppy disk drive
3. When sending your OmniBook to Hewlett-Packard, please use the original product
packaging or other substantial packaging in order to avoid damage to the unit in
transit.
If the hard disk drive is defective, you will receive a replacement drive with the original
HP software.
56 Setup Guide