Compaq Remote Support (Available In Select Regions) - HP Compaq Presario,Presario 1700 Reference Manual

10-2
Understanding Your Service and Support Options
Tool
QuickRestore
SystemSave
McAfee Anti-Virus
Recovery Boot
Diskette
Compaq Remote Support
If you ever need answers to your computing problems, Compaq Remote Support
allows you to connect directly to a support technician using your computer modem.
These technicians can remotely diagnose and cure most of your computer
problems. You can watch your monitor and talk directly to the service technician
on the telephone while they are resolving your issue.
To use Compaq Remote Support, complete the following steps:
1. When you experience a problem not addressed in this guide, call the Compaq
Customer Support number for your region. The number is listed in the Compaq
Warranty Statement or the Service and Support Card that came with your
computer.
2. The service representative will ask you to double-click the Compaq Support
icon from the Windows desktop.
3. Click the Compaq Remote Support
will display explaining the Compaq Remote Support application.
4. Click the OK button. The message, "Compaq Remote Support is waiting for a
call," displays and explains that the Compaq Support technician is dialing into
your computer.
Compaq Support Tools
Allows you to perform a Full, Selective, or System Restore. These
options allow you to either restore your Internet PC to its original
factory condition, to your last System Save, or selectively restore
certain drivers and applications.
Provides you with a quick and easy method of backing up your
personal files and data.
Provides anti-virus scanning and free software updates for one year
through the Internet. For more information on computer viruses and
how to run McAfee Anti-Virus software, refer to the Identifying and
Removing Computer Viruses section of this guide.
When created, this tool allows System Saved files and last saved
personal files to be restored should Windows not start.
(available in select regions)
icon. A Compaq/Carbon Copy banner
Description
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