Understanding Your Service And Support Options; Compaq Support - HP Compaq Presario,Presario 1700 Reference Manual

Chapter 10

Understanding Your Service and Support Options

Your Internet PC has many tools to make computing easier. If you have a computer
problem or question, check the following resources for answers:
Review the Troubleshooting section in this guide for suggestions on how to fix
the problem.
Review the tools in this section to find answers.
Look in the Compaq Warranty Statement (included with your computer) or
Service and Support Card to find your regional Compaq Service telephone
number.

Compaq Support

Double-clicking the Compaq Support
provides access to the following tools:
Tool
Compaq Remote
Support (not
available in all
locations)
Compaq Diagnostics
System Record
Compaq Service
Connection
Internet Support
Understanding Your Service and Support Options
$
icon located on the Windows desktop
Compaq Support Tools
Allows most of your computer problems to be remotely diagnosed and
cured by a Compaq technician. With this tool, technicians can talk to
you at the same time they are resolving your computer issue.
Diagnoses problems with your Internet PC. This software provides an
easy way to check attributes of your Internet PC.
Reports all of the devices that came with your Internet PC and all of
the devices you have added or changed since you purchased your
Internet PC.
Provides automated software updates and general information on
using your Internet PC.
Allows you to access the Compaq Service and Support Web page for
your country. Compaq's Service and Support Web page provides you
with software updates, maintenance tips, and tools to help make using
your Internet PC easier.
Description
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