Sofar solar HYD 5KTL-3PH User Manual page 105

Documentation of previous claims/exchanges (if applicable)
The warranty may not be guaranteed if the above information is not provided.
Extension of the Warranty Period
For SOFARSOLAR inverters, the End User may apply for a Warranty Period
extension within 24 months for grid-tied inverter <50kW and 12 months for
grid-tied ≥50 kW and energy storage inverter(hybrid) inverters from the date of
production from SOFARSOLAR by providing the serial number and copy of the
warranty card of the Product. SOFARSOLAR may reject any application received
which does not meet the date requirement. An extended Warranty Period can be
purchased to 10, 15, or 20 years. Please refer to the Warranty Extension Order
Form for more information.
Once the purchase of the Warranty Period extension has been processed,
SOFARSOLAR will send a Warranty Period extension certificate to the End User
confirming the extended Warranty Period.
Any faults or defects that occur after the expiry of the Warranty Period, or which
occur within the Warranty Period but which are listed in the warranty exceptions
above, are deemed to be out-of-warranty cases. For all out-of-warranty cases,
SOFARSOLAR, in its sole discretion, may charge fees to the End User including,
without limitation:
a) On-site service fee: cost of travel and time for the technician to deliver on-site
service and labour cost for the technician, who is repairing, performing
maintenance on, installing (hardware or software) and debugging the faulty
product.
b) Parts/materials fee: cost of replacement parts/materials (including any
shipping/admin fee that may apply).
c) Logistics fee: cost of delivery and any other expenses incurred when defective
products are sent from the user to SOFARSOLAR or/and repaired products are sent
from SOFARSOLAR to the user.
Latest information about the warranty terms and conditions and local service
hotline can be obtained from our website: www.sofarsolar.com.au
Our goods come with guarantees that cannot be excluded under the Australian
HYD 5-20KTL-3PH
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