Troubleshooting - Janome Memory Craft 500E Instruction Book

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Troubleshooting

Condition
Cause
The machine is
1. Thread is jammed in the hook area.
noisy.
The needle thread
1. The needle thread is not threaded properly.
breaks.
2. The needle thread tension is too tight.
3. The needle is bent or blunt.
4. The needle is inserted incorrectly.
5. The needle thread was not set in the thread holder when embroidery
The bobbin thread
1. The bobbin thread is not threaded properly in the bobbin holder.
breaks.
2. Lint has collected in the bobbin holder.
3. The bobbin is damaged and does not turn smoothly.
The needle breaks. 1. The needle is inserted incorrectly.
2. The needle is bent or blunt.
3. The needle clamp screw is loose.
Visual Touch Screen
1. The contrast of the screen is not adjusted properly.
is not clear.
Skipped stitches
1. The needle is inserted incorrectly.
2. The needle is bent or blunt.
3. The needle thread is not threaded properly.
4. The needle is defective (rusted, burr on needle eye or tip).
5. The embroidery hoop is not set properly.
6. The fabric is not stretched tightly enough on the embroidery hoop.
7. A stabilizer is not being used.
8. The thread coming out from the needle eye is too short after auto
The machine does
1. Thread is jammed in the hook area.
not run.
2. The machine is not plugged in.
Abnormal noise
1. Something is caught between the carriage and the arm.
occurs when the
machine is switched
on.
The patterns are
1. The fabric is not pulled tightly on the embroidery hoop.
distorted.
2. The embroidery hoop is not fixed securely.
3. The carriage is bumping into something around the machine.
4. The fabric is caught or pulled for some reason when sewing
5. A stabilizer is not used.
Function keys do
1. Key positions are not adjusted properly.
not work.
2. The control circuit is not working correctly.
3. The bobbin winder spindle is in the winding position.
USB flash drive
1. The USB flash drive is not inserted correctly.
does not work.
2. The USB flash drive is damaged.
It is not abnormal for a faint humming sound to be heard from the internal motors.
The visual touch screen and function key area may become warm after several hours of continuous use.
sewing started.
thread cutting.
embroidery.
65
Reference
See page 58.
See page 11.
See page 51.
See page 13.
See page 13.
See page 20.
See page 10.
See page 58.
Replace the bobbin.
See page 13.
See page 13.
See page 13.
See page 49.
See page 13.
See page 13.
See page 11.
Change the needle.
See page 19.
See page 18.
See page 17.
See page 11.
See page 58.
See pages 6.
Remove the object.
See page 18.
See page 19.
Do not place any
obstacle around the
machine.
Reattach the fabric.
See page 17
See page 49.
Contact the service
center or the store.
See page 9.
Insert the USB flash
drive properly.
Replace or format
the USB flash drive.

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