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Troubleshooting
You can correct many problems on your own. If you need additional help, contact your local,
authorized Janome retailer. You can also contact Janome Customer Relations at:
custrel@janome-america.com.
First check the following:
1. The AC power cord is properly connected and both power switches are turned on.
2. Confirm that all cables are properly seated into their connections.
3. Turn off the machine completely. Wait for at least ten seconds and then turn it back on.
If the above checks did not solve the problem, refer to the information below.
Skipped Stitches
The needle is damaged, dull,
bent, or installed improperly
Incorrect needle size
58
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Corrective Measure(s)
• Replace the needle often, normally once or twice per day
for continuous quilting or at least once per quilt. Use only
the recommended needle system.
• Always change the needle if the needle has struck any hard
object such as a pin, etc. The tip of the needle can become
damaged or burred, resulting in fabric damage as well as
skipped stitches, thread breakage, or shredding.
• Always change the needle if it has been hit, bumped, or
pulled off center while maneuvering the machine over
the quilt. A slightly bent needle can be a major cause of
skipped stitches.
• Use the proper size needle for the work and thread being
used. Some battings and fabrics used in quilting may
constrict or impede the thread passing through the front
groove of the needle. This diminishes the loop required for
stitch formation. Typically, a larger needle will solve the
problem. However, using certain smaller sizes of needles
and ball pointed needles solve some specific problems.
You will need to experiment to determine which works best
with your combination of fabric, thread, and batting.
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