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SunOnDelay
SunOffDelay
ERR MEMORY
EXIT SETUP
9.
Troubleshooting
The charger is equipped with monitoring software that detects faults and displays them as
error messages in the display. Every fault has a specific error code for easy identification. An
overview of the error codes is shown below.
Error code
Fault
100
CP error, faulty values or
short circuited.
Possible causes:
Damaged charging cable
Dirty connectors
Issue originating from the
EV.
101
Grounding fault
Possible causes:
Damaged charging cable
Damaged charger
Ratio Electric Solar Box
42
Set a charging delay time after net power generation is detected (e.g.
from solar panels).
Range: 1 min – 20 min.
Set a delay time for the charger to stop charging after net power
generation is no longer detected.
Range: 15 min – 60 min.
Check for error message history.
Save your changes and exit the SETUP menu.
Manual
Possible solution
Switch off the power to the main grid.
Clean the connector(s) of the charging
cable.
Check the cable for any visible damage.
Switch the power to the main grid back on.
Try charging with a different charge cable.
Try charging a different EV.
Try charging the EV with a different charger.
If the error persists:
Please contact Ratio Electric or a qualified
electrician to have the cable inspected/
replaced.
Switch off the power to the main grid.
Switch the power to the main grid back on.
Press and hold
for 10 seconds to power
cycle the charger.
If the error persists, Please contact Ratio
Electric or a qualified electrician to have the
charger inspected.
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