quadient IS-350 User Manual
  1. Manuals
  2. Brands
  3. quadient Manuals
  4. Postal Equipment
  5. IS-350
  6. User manual

quadient IS-350 User Manual

Hide thumbs Also See for IS-350:
Table of Contents

Advertisement

Quick Links

Download this manual
User Guide
Franking machine
IS-330/350

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the IS-350 and is the answer not in the manual?

Questions and answers

Related Manuals for quadient IS-350

Summary of Contents for quadient IS-350

  • Page 1 User Guide Franking machine IS-330/350...

  • Page 2: Table Of Contents

    Table of Contents 1 Read this First What you will find in this Manual ..........3 Safety Requirements..............5 2 Meet Your Mailing System System Layout.................13 Accessories ................15 Control Panel Features ............16 Connections ................19 Power Management ..............21 3 Processing Mail Choosing a type of imprint ............25 Preparing and Starting your Work Session ......27 Processing [Normal] Mail ............33 Printing [Received] for Incoming Mail........42...
  • Page 3 7 Online Services Online Services Overview............. 101 Connecting to Online Services ..........102 Uploading Statistics .............. 105 System Online Services............106 8 Configuring your Mailing System Settings Overview ..............109 Logging in / out as the Supervisor ........110 Changing the Display Language .......... 112 Enabling/Disabling Sounds...........

  • Page 4: Read This First

    1 Read this First This section contains important information about safety precautions and environ- mental recommendations to operate your equipment in the best possible conditions. What you will find in this Manual ..........3 Safety Requirements ..............5 How to Disconnect your Mailing System................9...

  • Page 6: What You Will Find In This Manual

    What you will find in this Manual What you will find in this Manual Section 1: Read this First Make sure your have read and fully understood the safety requirements in this section. This section also includes a list of acronyms and symbols used in the manual.
  • Page 7 Symbols This manual uses the symbols listed below. This symbol... Indicates... WARNING: indicates a human safety hazard. ATTENTION: brings to your attention a risk for equipment or mail that could result from an action you may perform. NOTE: remark that explains different scenarios or situations. TIP: advice to help save you time when processing your mail.

  • Page 8: Safety Requirements

    Safety Requirements Safety Requirements Power Connection Before connection, check whether the Mailing System is suitable for the local AC power voltage; refer to the type plates at the back of each system component. THIS SYSTEM MUST BE GROUNDED • Only connect the power plug to an outlet provided with a pro- tective ground contact.
  • Page 9 Environmental compliance A program is implemented for the recycling of worn mailing machines and machines at the end of their lifetime. Contribute in a responsible way to the environmental pro- tection by consulting your retailer internet site, or by contacting him. He will inform you of the collection and treatment processes of these machines.
  • Page 10 General Safety Before using your Mailing System, thoroughly read the operating instructions. • To reduce the risk of fire, electric shock and injury to persons, follow normal and • basic safety precautions for office equipment when using your Mailing System. To avoid damage, only use approved supplies (ink, tape, cleaners...).
  • Page 11 Telephone and LAN Connections Your Mailing System uses the telephone network to connect to the Postal Services and to your customer online services. You may also use a LAN (high speed internet connection) to connect to your customer Online Services and to a mail accounting software (MAS), located on a separate PC.
  • Page 12 Disconnecting your Mailing System How to Disconnect your Mailing System How to How to First switch your Mailing System to mode (see Turn the Mailing System to OFF Mode p.22). Disconnect your Mailing System Only unplug the power cord when the Mailing System is in mode or Sleep mode to avoid keeping the ink cartridge in an...

  • Page 14: Meet Your Mailing System

    2 Meet Your Mailing System Get to know your Mailing System in this section. System Layout ..............13 Accessories................15 Control Panel Features ............16 Connections................19 Power Management ............21 How to Turn the Mailing System to Sleep Mode............. 21 How to Turn the Mailing System to OFF Mode...............

  • Page 16: System Layout

    System Layout System Layout Weighing platform Measures weight of mail pieces. Base Prints envelopes (or labels) and controls the Mailing System. Jam release handle Allows you to remove jammed envelopes or labels. Feed Table Beginning of mail transport path.
  • Page 17 Inside System Base Postal Security Device Postage meter. (PSD) Cover Lift by front side to open. Ink Cartridge Prints the postal imprint on envelopes.

  • Page 18: Accessories

    Accessories Accessories Report Printer (option) A USB printer can be directly connected to the mailing system for printing mailing- related reports. For more information about compatible printers that can connect to your mailing system, please contact technical support.

  • Page 19: Control Panel Features

    Control Panel Features Control Panel Features See control panel and screen layout on the flap of the manual cover. Display Areas Account Displays account currently selected. Slogan Indicates that a slogan will be printed. Date Displays the date that will be printed. Indicates that an ERA will be printed when present.
  • Page 20 Keys and Shortcuts NAVIGATION KEYS Return Goes back to the previous screen. Home Screen Returns the system to the Home screen. Menu Accesses the menu settings. Validates a selection. Navigation Navigate up or down in lists or menus. Arrows SHORTCUT KEYS Credit Accesses credit management.
  • Page 21 Keypad Use For different contexts, the table below indicates the successive characters you may obtain by pressing keys several times in a row. Alpha-numeric Custom text Modem settings 2ABCabc 2ABC 3DEFdef DEF3 4GHIghi GHI4 5JKLjkl JKL5 6MNOmno MNO6 7PQRSpqrs PQRS7 8TUVtuv TUV8 9WXYZwxyz...

  • Page 22: Connections

    Connections Connections Connectors Your Mailing System has an Universal Serial Bus (USB) port that allows you to connect to a modem, printer or other USB memory key. Power Connector To wall socket LAN Port To software applications on a PC (option) 2 USB Ports To modem, memory device or printer...
  • Page 23 Connection Diagram View LAN Port To customer services and/or accounting software on a PC (option) USB Modem To Telephone cable Telephone Cable To wall socket (analog telephone line) Wall Socket Power Source Power connectors Connectors Nota: Power connectors are shown in section p.19.

  • Page 24: Power Management

    Power Management Power Management The System can only use the LAN if the LAN cable is connected BEFORE the power chord is plugged in. Energy Star® Compliance Office equipment is generally powered on 24 hours a day, so power management features are important for saving energy and reducing air pollution.

  • Page 25: How To Turn The Mailing System To Off Mode

    OFF Mode If you want to turn OFF your system you can use the ON/OFF button located on the right side of the Base. How to Turn the Mailing System to OFF Mode How to Turn the How to Turn the Turn your system to 'Sleep' Mode (see Mailing System to Sleep Mode p.21)

  • Page 26: Processing Mail

    3 Processing Mail This section describes how you can run mail: choosing a type of imprint, selecting a rate and weighing method, and so on, depending on the type of process you need to apply to your mail. Choosing a type of imprint...........25 Preparing and Starting your Work Session......27 How to Sort Mail ......................

  • Page 28: Choosing A Type Of Imprint

    Choosing a type of imprint Choosing a type of imprint Customizing your imprint To process mail, you must first choose a 'Type of imprint' that matches the type of process you want to apply to your mail: printing postage for different rates, using prepaid imprints, printing 'Received' and the date on incoming mail, etc.
  • Page 29 Type of Process and Type of Imprint The table below indicates the 'Type of imprint' to choose, depending on the type of process you want to apply to each set of mail. The column on the right indicates, for each Type of imprint, the options available for each type of imprint.

  • Page 30: Preparing And Starting Your Work Session

    Preparing and Starting your Work Session Preparing and Starting your Work Session Preparation steps Performing these steps is recommended to help you to run your mail efficiently. Mail preparation involves: Sorting mail by type and task, to make processing faster (p.28) •...

  • Page 31: How To Sort Mail

    Sorting Mail by Type and Task To save time, sort your mail in groups that have similar characteristics. This will prevent you having to change the imprint parameters too often and allow you to fully benefit from the automatic features of your Mailing System, particularly Differ- ential Weighing that allows you to process mail much quicker.

  • Page 32: How To Log In And Start A Work Session

    Turning On Your System and Starting a Work Session Turning the system on automatically starts a work session on the Mailing System. At start-up, depending on specific supervisor settings: The access to the system may be open • You may have to enter a PIN code •...
  • Page 33 To type letters instead of figures using the keypad, press the cor- responding key several times in a row like a cell phone. (Example : To have “N” press twice the key “6"). Additional information To change allocating accounts when a session is already opened, see Changing •...

  • Page 34: How To Change The Current 'Type Of Imprint

    Selecting the Type of imprint For each stack of mail you have sorted (see p.28), select the type of imprint you need to process your mail as follows. How to Change the Current 'Type of imprint' How to Change Once you are logged in as user: the Current 'Type Either: of imprint'...
  • Page 35 Frequently Asked Questions System check list: Question... Answer Do I have enough postage? Press and enter to check your credit bal- ance. How to Add Credit to the PSD To add credit, see (Meter) p.61. Do I need to clear the Batch Clear batch counters if you intend to issue a report Batch Counter ?

  • Page 36: Processing [Normal] Mail

    Processing [Normal] Mail Processing [Normal] Mail In this Section This section describes the parameter settings and mail handling sequences for the mailing processes that use the Type of imprint [Normal], to apply postage using dif- ferent rates. See also Choosing a type of imprint About the use of the Type of imprint, see p.25.
  • Page 37 Check or change the type of imprint (if you are not in [Normal] mode. Imprint Press to access the screen: The type of imprint is indicated on line 2 of the screen. Type To change the type of imprint, select the line, press Type of imprint [OK] and then select [Normal] in the...
  • Page 38 To select an option in the screen: Highlight the option using the arrow keys Then always press to validate your selection. Select a rate and add services. Rate selection Press to open the screen. Type a rate number to select a rate or display new rate options Rate wizard Press 8 to select the...

  • Page 39: How To Apply Normal Postage (Running Mail)

    Additional information To set the imprint quickly, consider using Job memories. The memories store imprint characteristics together with rates and, if Using Job Memories activated, charged account. See p.55. Running Mail The way you will handle mail mainly depends on the weighing method you have Weighing Type chosen.
  • Page 40 If a mail piece is bigger than mail path maximum thickness (see Mail Specifications p.173), you may use a label tape. The Mailing System prints postage and the mail piece (or label) is ejected. Differential Weighing In optional mode From the [Normal] home screen, to print postage on mail pieces: Place the stack of mail you want to process on the Weighing Platform, and then follow the instructions on the screen or the steps below.
  • Page 41 In other modes (Manual Weight Entry , no weight ...) From the [Normal] home screen: Press . System motors start running. Insert the mail piece (or a label tape) into the mail path against the rear-guide wall, with the side to be printed facing upwards.

  • Page 42: How To Enter Postage Amount Manually (Settings)

    Applying Postage Manually Entered Sequence of Settings The procedure below outlines steps to enter the postage amount manually. The sequence is identical to p.33, except for the following: Postage must be set manually to the desired amount. • Make sure you have already completed the preparation steps Preparing and Starting your Work Session mentioned in p.27.
  • Page 43 Change the elements of the imprint: To check or change the Slogan selection:  Slogan Select  None Select slogan Select a Slogan (or ) in the screen. For How to Add (or Cancel) a Slogan on the more details, see imprint p.53 To add or change the ERA:...

  • Page 44: How To Apply Postage Manually Entered (Running Mail)

    When you are in the manual amount entry mode, you can modify the amount by typing the amount with the keypad. You can reset the value by pressing [C] Running Mail To run mail, follow the procedure below after you have completed the sequence in How to Enter Postage Amount Manually (Settings) p.39.

  • Page 45: Printing [Received] For Incoming Mail

    Printing [Received] for Incoming Mail Printing [Received] for Incoming Mail In this Section This section describes how to use the [Received ] type of imprint, to: Print the date on incoming mail, and/or • Print 'Received' on incoming mail. • See also Choosing a type of imprint About the use of the Type of imprint, see...

  • Page 46: How To Process Received Mail (Running Mail)

    To select an option on the screen: – Highlight the option using the arrow keys – Then always press to validate your selection. To change the type of imprint, select the Type line, press Imprint [OK] and then select [Received] from the screen and press [OK].

  • Page 47: Running [Pass Through] Mail

    Running [Pass through] Mail Running [Pass through] Mail In This Section This section describes how to use the [Pass through] type of imprint, for: Only conveying mail, for counting or testing purposes. • See also Choosing a type of imprint About the use of the Type of imprint, see p.25).

  • Page 48: How To Process Mail Without Printing (Running Mail)

    To select an option in the screen: Highlight the option using the arrow keys Then press to validate your selection. You are now ready to process mail. Running Mail How to Process Mail without Printing (Running Mail) How to Process Press .

  • Page 49: Settings Details

    Settings Details Settings Details Changing the Current Account To process a batch of mail pieces using another account (on account-enabled con- figurations), change the account as follows. How to Change Accounts How to Change To change accounts: Accounts As a user: Press and type or select the path:...

  • Page 50: How To Select A Rate

    Selecting a Rate Selecting a rate allows the Mailing System to calculate the postage amount when the mail piece weight is available, either from a weighing device or, for big parcels, How to Enter Postage Amount Manually (Settings) entered manually (see p.39).
  • Page 51 Choosing a Weighing Type Depending on the options that are installed in your Mailing System, several weighing methods are available. You can also enter the weight manually if you know it: see How to Enter the Weight Manually p.50. Weighing modes Depending on the type of mail you want to process, choose a weighing method ac- cording to the recommendations in the table below.

  • Page 52: How To Change The Weighing Type

    Differential Weighing ( ) (optional) • This mode speeds up the weighing process and increases your efficiency: all the mail pieces are stacked together on the Weighing Platform. Remove the pieces one by one and put them into the mail path. The Mailing System calculates the postage and prints the mail piece automatically.

  • Page 53: How To Enter The Weight Manually

    Entering Weight Manually You can enter the weight manually if a mail piece exceeds the weighing capacity of all your weighing platform. If this situation occurs, you will need to print the postage amount on a label to stick onto the mail piece. How to Enter the Weight Manually How to Enter the To enter the weight manually from the home screen, you must...

  • Page 54: How To Change The Date

    Configuring the imprint Depending on the current Type of imprint, you can modify the elements printed on mail pieces as follows: Change printed date • Add a pre-loaded Slogan to the left of the imprint • Adding a pre-recorded ERA to the left of the imprint •...

  • Page 55: How To Add (Or Cancel) An Era On The Imprint

    Adding an ERA and a Slogan to the imprint You can add an ERA and/or an slogan to the imprint, as illustrated below. Elements of an imprint See also The supervisor manages the lists of the available ERAs and slogans. See •...

  • Page 56: How To Add (Or Cancel) A Slogan On The Imprint

    How to Add (or Cancel) a Slogan on the imprint How to Add (or To add an slogan to the imprint or cancel the slogan: Cancel) a Slogan Either: on the imprint Press Press and type or select the path: >...

  • Page 57: How To Move The Imprint (Print Offset)

    Moving the imprint (Print Offset) You can move the imprint away from the edge of the envelope when printing on thick envelopes with rounded edges. 1 -Imprint printing offset How to Move the imprint (Print Offset) How to Move To add an offset to the imprint position: the imprint As a user: (Print Offset)

  • Page 58: How To Use A Job Memory

    Using Job Memories Job Memories allow you to create a preset memory that can include the rate, custom text, slogan and date mode for the Type of imprint you would like to use. In account-activated configurations, Job Memories allow you assign postage costs to pre-selectedaccounts.

  • Page 59: Advanced Operations

    Advanced Operations Advanced Operations Emergency Stop If you want to stop the system in the event of an emergency: How to Enable an Emergency Stop How to Enable To stop the run process immediately: an Emergency Press Stop Using Batch Counters Batch counters allow you to track and report pieces (items) and postage (value) since the last counter reset.

  • Page 60: Money Operations

    4 Money Operations This section describes how you can load and manage money in your Mailing System to allow postage operations. Overview ................59 Managing Credit ..............60 How to Check the PSD (Meter) Credit ................60 How to Add Credit to the PSD (Meter)................61 Unlocking the PSD (Audit) ..........63 How to Unlock the PSD....................

  • Page 62: Overview

    Overview Overview The Postal Security Device (PSD) — Postage Meter The PSD, located in the base, handles the credit (or money) in your Mailing System. The PSD performs all necessary operations to comply with the postal standards. To do so, regular connections to the Postal Services are necessary. Check that your Mailing System is connected to a telephone line Connections or network (see...

  • Page 63: Managing Credit

    Managing Credit Managing Credit Checking Credit You can check the total postage used and the remaining credit in the PSD at any time. To check that the credit is available to complete your current task. Use the following steps to display your available postage credit. How to Check the PSD (Meter) Credit How to Check To check available credit:...

  • Page 64: How To Add Credit To The Psd (Meter)

    Adding Credit You can add credit to your Mailing System at any time by complete the steps listed below. The Mailing System then connects to the Postal Services and validates the operation. How to Add Credit to the PSD (Meter) How to Add To add credit to the PSD: Credit to the PSD...
  • Page 65 Credit information You can open the screen to check your account balance once the transaction is complete (see to Check the PSD (Meter) Credit p.60). See also As supervisor, you can set the Mailing System to ask for a PIN code for crediting: •...

  • Page 66: Unlocking The Psd (Audit)

    Unlocking the PSD (Audit) Unlocking the PSD (Audit) Manual Call The postal service requires your postage meter (PSD) to periodically connect for postal security regulation. If you have not connected your system after a period your system will automatically be deactivated. If your system is deactivated, you have to perform a connection to the Postal Services to unlock the PSD.

  • Page 68: Managing Accounts And Assigning Rights

    5 Managing Accounts and Assigning Rights This section describes how you can manage accounts as the supervisor to track postage credit usage and/or set access rights to a variety of functions on your Mailing System. Accounting and Assigning Rights Overview ......67 Selecting an 'Account Mode' ..........68 Guidelines to Setup an Account...........69 How to Change a Shared PIN Code...

  • Page 70: Accounting And Assigning Rights Overview

    Accounting and Assigning Rights Overview Accounting and Assigning Rights Overview Postage Tracking and Access Control Your Mailing System allows you to track postage by account/department and to add security to prevent unauthorized use of a variety of functions. Track postage expenditures: the Accounts function •...

  • Page 71: Selecting An 'Account Mode

    Selecting an 'Account Mode' Selecting an 'Account Mode' Introducing the 'Account Modes' The 'Account mode' allows you to set up both the Accounts and the Access Control Accounting and Assigning Rights Overview functions (see p.67). The table below lists the functional access control for each account mode. Access Control Function 'No account' 'No account with access...

  • Page 72: Guidelines To Setup An Account

    Guidelines to Setup an Account Guidelines to Setup an Account See also Selecting an 'Account Mode' p.68. • Setting up 'No Account' The 'No Account' mode provides users with unlimited access to the system (self- service type). This is the default mode in your Mailing System. Implementing “No account”...

  • Page 73: How To Change A Shared Pin Code

    Setting up 'No Account with Access Control ' If you want to prevent unauthorized use of the Mailing System and do not want to use accounts, use the “No Account with Access Control” mode. This provides a single PIN code for all authorized users. Implementing “No account with access control”...
  • Page 74 Setting up 'Accounts' In 'Accounts' Mode, users must select an account before they can process their mail. The user can change accounts at any time during mail processing. If only one account is available, the Mailing System automatically selects it at start up. Implementing the “Accounts Mode”...

  • Page 75: Selecting An 'Account Mode

    Selecting an 'Account Mode' Selecting an 'Account Mode' See also Guidelines to Setup an Account p.69. • How to Display and Change the 'Account Mode' How to Display To display and change the 'Account mode': and Change the How to Log in as Supervisor As supervisor (see p.110): 'Account Mode'...

  • Page 76: Managing Accounts

    Managing Accounts Managing Accounts Selecting an Account Mode Accounts You can only manage accounts in the Mode. Before creating accounts, see Setting up 'Accounts' p.71. Account Information Number of accounts The number of accounts you can create is set to 10 by default and can be increased to 100 if required.

  • Page 77: How To Create An Account

    Account Management Follow the steps below to create, modify, activate/deactivate or delete accounts. Importing/Exporting You can also import a list of accounts. See Account Lists p.77. See also Account Information p.73. • Creating Accounts How to Create an Account How to Create How to To Create an account activate the mode “accounts”.

  • Page 78: How To View / Edit Account Information

    To type letters instead of figures using the keypad, press the cor- responding key several times in a row like a cell phone. (Example : To have “N” press twice the key “6"). Press [OK] to confirm the creation of the account. Editing Accounts Use the following steps to modify an account name or account status.

  • Page 79: How To Activate / Deactivate An Account

    Activating Accounts This function allows you to create accounts in advance and prevent them being used before your account structure is complete. How to Activate / Deactivate an Account How to Activate To activate or deactivate an account: / Deactivate How to View / Edit Account Information Perform procedure p.75.

  • Page 80: How To Export An Account List

    Importing/Exporting Account Lists You can import an account list to or export an account list from your mailing machine as a CSV file using OLS or a USB memory key. Imported accounts are created and added to the existing account list as unformatted accounts.

  • Page 81: How To Import Accounts

    Importing Account List To import accounts into your Mailing System, place the CSV file on a USB memory key. You can only import CSV files located in the root directory of the USB memory key. The CSV file should have the following characteristics: Name Format is ACS_yyyymmdd_hhmmss.CSV (example: ACS_20091007_035711.CSV...

  • Page 82: Reports

    6 Reports This section explains how you can access and print reports for your Mailing System. Reports Overview ..............81 Generating a Report ............83 How to Generate a Report (as a User) ................83 How to Generate a Report (as Supervisor) ............

  • Page 84: Reports Overview

    Reports Overview Reports Overview As a user or supervisor, you can get a range of reports to regularly view, print or store information regarding your Mailing System usage, credit usage, account expen- ditures, etc. Your Mailing System can also upload basic data that can be viewed online. Enhanced online postal expense management reporting can be added as an option.
  • Page 85 Report name Report description Output Page Devices SYSTEM DATA Machine Configu- Supervisor settings (imprint default data, p.93 ration date advance, postal services, connec- tions, Ink cartridge, weighing options, modem, etc.) Base Base Events Events listed for diagnostics with cus- errors PSD Events tomer service assistance only (supervisor only).

  • Page 86: Generating A Report

    Generating a Report Generating a Report To generate a report, select the desired report, and choose how you want to display or record the report: On screen • On an external printer (if any) • On a USB memory key •...

  • Page 87: Counter Data

    Counter Data Counter Data Batch Data Report This report displays the batch counter and the postage spent for outgoing mail (type of imprint [Normal]) since the last reset. Requirements To generate this report, you have to be logged in as a user. Output Screen •...
  • Page 88 Received Batch Data This report displays the batch counter for incoming mail ('Received on') since the last reset. Requirements To generate this report, you must be logged in as a user. You must be in [Received] imprint type to view incoming mail batch counter. Output Screen •...

  • Page 89: Postage Data

    Postage Data Postage Data Daily Usage Report This report displays, for each day of the selected period, usage data such as total items and total postage value. Requirements This report is available as a user or supervisor. You have to specify the Begin date and the End date of the report. When you specify the Begin date, the End date field is filled with a proposed value: Begin date + 31 days.
  • Page 90 Monthly Usage Report This report displays, in a selected period and per month, the total items and total postage used. Requirements This report is available as user or supervisor. You have to specify the Begin date and an the End date of the report. Use the se- lection of month and year.

  • Page 91: Credit Data

    Credit Data Credit Data Credit Summary Report This report displays the information on credit usage since the installation of the system. The content is limited to the history available in the PSD. Requirements This report is available as user or supervisor. Output Screen •...
  • Page 92 Adding Postage Report This report displays the last postage refill operations performed on the machine in a selected period. Requirements For this report, you have to be logged in as a supervisor. Output Screen • USB printer • USB memory key •...

  • Page 93: Account Data

    Account Data Account Data Account Report This report displays the list of accounts in the system. Requirements To generate this report: You have to be logged in as a supervisor • The current 'Account mode' has to be Account • Output Printer •...
  • Page 94 Single Account Report This report displays postal expenditures for one account over a selected time period. You can select any account from the list. Requirements This report is available as a user or a supervisor. The current account mode has to be 'Accounts' or 'Accounts with access control'. You have to select an account in the list of accounts, then the Begin date and the End date of the report.
  • Page 95 Multi Account Report This report displays postal expenditures for all the accounts over a selected time period, sorted by ascending account number. The report displays all the accounts in 'active' status, and accounts 'inactive' or 'deleted' with a postage value. Requirements This report is available as a user or a supervisor.

  • Page 96: System Data

    System Data System Data Machine Configuration Report This report displays all supervisor settings. Requirements To generate this report, you have to be logged in as the supervisor. • Outputs: External printer (if installed) • USB memory device. • Fields Imprint default settings (Default ERA, Default Slogan, Default Rate). Date advance parameters Credit settings (High value, Low Credit) Connections settings (phone numbers)
  • Page 97 Base errors This report displays the list of errors encountered on the mailing system and related to the base. Requirements To generate this report, you have to be logged in as the supervisor. • Outputs: Screen • USB Printer (optional) •...
  • Page 98 Meter errors This report displays the list of errors encountered on the mailing system and related to the meter. Requirements To generate this report, you have to be logged in as the supervisor. • Outputs: Screen • USB Printer (optional) •...

  • Page 99: How To Generate A Ip Configuration Report

    IP Configuration Report Requirements To generate this report: you must be logged in as Supervisor • the mailing machine must be connected to the network with a modem or LAN • Output The IP Configuration Report output is: Label • How to Generate a IP Configuration Report How to Generate To generate a IP Configuration Report:...

  • Page 100: How To Generate A Proxy Configuration Report

    Proxy Configuration Report Requirements To generate this report, you must be logged in as a supervisor. Output The Proxy Configuration report output is: Label • How to Generate a Proxy Configuration Report How to Generate To generate a Proxy Configuration Report: a Proxy Generating a Report p.83.

  • Page 102: Online Services

    7 Online Services Online Services for your Mailing System allow you to very easily achieve tasks such as updating postal rates, system software or optional features, and using services such as mail follow-up online. Online Services Overview............ 101 Connecting to Online Services ........... 102 How to Call Online Services Manually (as a User) ............

  • Page 104: Online Services Overview

    Online Services Overview Online Services Overview The Online Services simplify the use and the update of your Mailing System. Online Services features and capabilities include: Online reporting: the usage of your machine is available from your personal, • secure web account, simplifying tracking and reporting of your postage expenses. Rate Updates: maintain current postal rates with automatic, electronic, convenient •...

  • Page 105: Connecting To Online Services

    Connecting to Online Services Connecting to Online Services Automatic calls Automatic calls To fully benefit from the convenience and power of Online Services, your Mailing System should permanently be connected to a live analog telephone line or network connection so that it can link to the Online Server automatically whenever required. For the usage of some services, some automatic calls are scheduled to upload cor- responding data.

  • Page 106: How To Call Online Services Manually (As A User)

    Manual Calls Manual calls allow you to connect to the Online Server in order to retrieve new infor- mation (update postal rates, ERA/slogan or messages) or to enable features and options (weigh platform capacity, number of accounts, differential weighing, etc.). You will be instructed to use this function when rates change if you do not have a rate protection agreement.

  • Page 107: How To Test The Connection To Online Services

    Testing the Connection to Online Services You may test the connection to the Online Services server via the commands in the Online Services menu: Ping server • Establishes a connection and checks whether the server answers to a 'ping' command. This test: Connection Settings Validates connection parameters (see p.134)

  • Page 108: Uploading Statistics

    Uploading Statistics Uploading Statistics This manual call uploads report data to the Online Services server, so that you can display reports that integrate the latest figures on your Online Services web page. Otherwise, automatic calls upload report data to the Online Services server at the end of each month.

  • Page 109: System Online Services

    System Online Services System Online Services Ink Management Service The Ink Management service sends an electronic message to the Online Services server when the mailing machine’s ink supply is running low. An e-mail message then informs you of that condition so that the ink cartridge can be replaced in time.

  • Page 110: Configuring Your Mailing System

    8 Configuring your Mailing System This section describes the general settings you can apply to your Mailing System. Some of them can be managed directly by all users whereas most of them require access as supervisor . Settings Overview............... 109 Logging in / out as the Supervisor ........
  • Page 111 Postage Imprint Default Settings........127 How to Change the Default Rate .................127 How to Change the Default ERA .................128 How to Change the Default Slogan ..............128 How to Set the Automatic Date Advance Time ............129 How to Set the Default Printing Offset ..............130 8.10 Job Memories ..............131...

  • Page 112: Settings Overview

    Settings Overview Settings Overview This section describes two types of settings that are available on your system: User settings, that only last as long as the user who applies them is logged in • Supervisor settings, sets the default or permanent settings of your Mailing System. •...

  • Page 113: Logging In / Out As The Supervisor

    Logging in / out as the Supervisor Logging in / out as the Supervisor Log in as supervisor You need to be logged in as supervisor to configure the Mailing System and perform functions such as managing accounts and access rights, generating certain reports, etc.

  • Page 114: How To Exit The Supervisor Mode

    Exiting the Supervisor Mode Follow the step below to exit the supervisor mode. You must exit the supervisor Mode before you can begin to print postage. How to Exit the Supervisor Mode How to Exit the To exit the supervisor mode: Supervisor Mode As supervisor: Press...

  • Page 115: Changing The Display Language

    Changing the Display Language Changing the Display Language You can choose a language among those available in the Mailing System for your mailing session (3 languages maximum). How to Change the Display Language How to Change To change the current display language: the Display As a user: Language...

  • Page 116: Enabling/Disabling Sounds

    Enabling/Disabling Sounds Enabling/Disabling Sounds You can enable or disable the system beeps separately: Beeps on keys • Beeps on warnings and errors. • How to Enable / Disable the Beeps How to Enable / To enable or disable the beeps: Disable the As a user: Beeps...

  • Page 117: Display Settings

    Display Settings Display Settings You can adjust the contrast of the display for bright or dark working environments. How to Adjust the Display Contrast How to Adjust To adjust the display contrast: the Display As a user: Contrast Press and type 11.3 or select the path: >...

  • Page 118: System Time-Outs And Settings

    System Time-outs and Settings System Time-outs and Settings System settings include: System motor time-outs • Sleep mode time-out • Smart Start: function to automatically start the system motors when you withdraw • Choosing a Weighing Type the mail piece from the weighing platform (see p.48).

  • Page 119: How To Change System Time-Outs

    Press [OK] to exit. This is a user setting that only lasts as long as you are logged in. Setting Default Time-Outs How to Change System Time-Outs How to Change To change the system time-Outs: System How to Log in as Supervisor As Supervisor (see p.110) Time-Outs...

  • Page 120: How To Activate / Deactivate Smart Start

    Smart Start The Smart Start function detects when you are removing a mail piece from the weighing platform and automatically starts the system motors without you having to press the key. How to Activate / Deactivate Smart Start How to Activate To activate / deactivate the Smart Start function: / Deactivate How to Log in as Supervisor...

  • Page 121: High Value, Low Credit Warnings And Pin Codes

    High Value, Low Credit Warnings and PIN Codes High Value, Low Credit Warnings and PIN Codes Warnings Your Mailing System can warn you that the postage amount that you have typed is higher than a preset value. This high-amount warning prevents you from accidentally printing high postage amounts.

  • Page 122: How To Set/Cancel A Credit Pin Code

    Credit PIN Code You can create a credit PIN code to control access to only those who are authorized Money Operations to add postage. (see p.57). How to Set/Cancel a Credit PIN Code How to Set/ To set a credit PIN code: Cancel a Credit How to Log in as Supervisor As supervisor (see...

  • Page 123: Weighing Settings

    Weighing Settings Weighing Settings The weighing settings include: Setting a default weighing type used for mailing • Activating/ De-activating the WP Automatic Selection functionality. • Zeroing the weighing platform • Checking on Zero Weight • Setting the GEO code that corresponds to the geographical location of the Mailing •...

  • Page 124: How To Activate The Automatic Weight Detection On The Wp

    Weighing Platform Automatic Selection This functionality shall be implemented for improving the user productivity and the ease of use of the mailing system. The user is able to change the weighing type to the WP standard weighing by putting a mail piece onto the WP. The WP standard weighing is automatically selected when a weight increase is detected on the WP.

  • Page 125: How To Zero The Weighing Platform

    Zeroing the Weighing Platform You can reset the Weighing Platform in the following ways: Set to zero: resets the weight to zero • Tare: sets the weight to zero with an additional tray on the Weighing Platform • Rezero: physically adjusts the Weighing Platform to zero. •...

  • Page 126: How To Rezero The Weighing Platform

    How to Rezero the Weighing Platform How to Rezero To re-zero the Weighing Platform: the Weighing How to Log in as Supervisor As supervisor (see p.110): Platform Press and type 6.1.2 or select the path: > System settings > Weighing functions > Zero Weigh Plarform Remove all items from the Weighing Platform.

  • Page 127: How To Change The Geo Code

    GEO Code The Weighing Platform calculates mail piece weights that have to be corrected ac- cording to the geographical location of the Mailing System, as weights can change with the altitude and latitude. The correcting geodesic code may be entered: Automatically with Online Services •...
  • Page 128 Geodesic map...
  • Page 129 Geodesic codes...

  • Page 130: Postage Imprint Default Settings

    Postage Imprint Default Settings Postage Imprint Default Settings The settings of the postage imprint 'by default' include: Imprint default settings: sets the default rate, ERA and slogan for mailing oper- • ations Automatic Date Advance: enables early date change to continue printing postage •...

  • Page 131: How To Change The Default Era

    Changing the Default ERA How to Change the Default ERA How to Change To change the default ERA: the Default ERA As supervisor (see How to Log in as Supervisor p.110): Press and type 3.3.1 or select the path: > Default User Settings > Default Imprint Parameters > Select the default ERA and press [OK] to validate.

  • Page 132: How To Set The Automatic Date Advance Time

    Automatic Date Advance The Automatic Date Advance function automatically changes the date printed on mail pieces at a preset time to the next 'working day' date. After 5pm, the mailing system automatically advances the post- age date to the next day. When the notification screen pops up, please press Yes to con- firm.

  • Page 133: How To Set The Default Printing Offset

    Printing Offset The printing offset is the distance between the right edge of the envelope and the imprint. You can increase the distance by about 5 mm or 10 mm. How to Set the Default Printing Offset How to Set To change the default printing offset: the Default How to Log in as Supervisor...

  • Page 134: Job Memories

    Job Memories 8.10 Job Memories The Job Memories are presets for your imprint types. As a user, you can quickly recall a saved setting to simplify operation and save time Using Job Memories (see p.55). As supervisor, you can create, edit/modify or delete a Job Memory. Each Job Memory is identified by a name and a number.

  • Page 135: How To Create A Job Memory

    Managing Job Memories How to Create a Job Memory How to Create To create a job memory: a Job Memory As supervisor (see How to Log in as Supervisor p.110): Press and type or select the path: > Predefined imprint management Job me- The current list of job memories is displayed in the mories...

  • Page 136: How To Delete An Job Memory

    How to Delete an Job Memory How to Delete To delete an job memory: an Job Memory How to Log in as Supervisor As supervisor (see p.110): Press and type or select the path: > Predefined imprint management Select a job memory from the list of saved job memories. Press [OK] to validate.

  • Page 137: Connection Settings

    Connection Settings 8.11 Connection Settings Connection to the Postal Services or Online Services To add credit or access Online Services, the Mailing System can use the following networks: An analog / fax telephone line through an analog modem • An Internet access through a high speed LAN (Local Area Network). •...

  • Page 138: How To Set The Analog Modem Parameters

    Analog Telephone Line and Modem Settings These settings include the modem parameters and the telephone number that the Money Mailing System calls to credit the meter or connect to Online Services (see Operations p.57). How to Set the Make sure the telephone line is selected: see Postal/Online Services Connection p.134.

  • Page 139: Time And Date Management

    Time and Date Management 8.12 Time and Date Management Daylight Savings Time Transitions Your Mailing System normally auto-adjusts to Daylight Savings Time. However, if a manual adjustment is necessary, you can use either of the following procedures to correct the Mailing System time: How to Unlock the PSD As a user: p.63...

  • Page 140: Options And Updates

    9 Options and Updates This section describes how you can upgrade your system by adding optional functions and elements of stamp such as latest postal rates, additional ERAs or slogans. Options and Updates Process..........139 How to Access the Options and Updates Menu ..........

  • Page 142: Options And Updates Process

    Options and Updates Process Options and Updates Process You can update your Mailing System by: Adding new options, such as Differential Weighing or increasing the maximum • number of accounts Update postal Rates and Prepaid Postal Imprints (PPI) • Downloading custom Slogans or ERAs •...

  • Page 143: Using The Mailbox

    Using the Mailbox Using the Mailbox The mailbox allows you to receive messages from the Mailing System or from customer service via the server. On the home screen, an icon indicates that the mailbox contains unread messages. Mailbox list screen indicates unread messages and allows you to delete read messages.

  • Page 144: How To Delete Messages

    How to Delete Messages How to Delete As a user: Messages Press and type or select the path: > Mailbox Mailbox screen is displayed. Select the message to be deleted and press [OK]. Delete message Select to erase the message. How to Delete Messages How to Delete How to Log in as Supervisor...

  • Page 145: Managing Options

    Managing Options Managing Options Consulting the Option List The option list includes the options actually loaded into your Mailing System and in- dicates the options that are activated. You can also display details for each option. For more information about the options you can add to your Mail- ing System, please contact customer service.

  • Page 146: How To Load New Options

    Activating New Options Process for Activating Options You can activate new options by connecting the Mailing System to Online Services server. New available options are automatically downloaded into your Mailing System and activated. Contact customer service to have new options ready for down- loading on the Online Services server.

  • Page 147: Managing Slogans

    Managing Slogans Managing Slogans The Slogans are graphical slogans you can add on the left hand side of the stamp printed on mail pieces. Business Mail Slogans include BM ( ) licence plates. To select a BM, select the corresponding slogan. •...

  • Page 148: How To Modify Or Delete A Slogan

    Modifying the List of Slogans The procedure below allows you to change the menu name of an slogan or to remove an slogan from the list. How to Modify or Delete a Slogan How to Modify To modify or delete an slogan: or Delete How to Display the List of Display the list of slogans (see...

  • Page 149: Managing Eras

    Managing ERAs Managing ERAs The ERAs are pictures you can include on the left hand side of the stamp printed on mail pieces. ERA management is identical to Slogan management (p.144). As supervisor, you can: Load ERAs. • Rename ERAs •...

  • Page 150: How To Modify (Or Delete) An Era

    Modifying ERAs The procedure below allows you to change the name of an ERA or to remove an ERA from the franking machine. How to Modify (or Delete) an ERA How to Modify To modify (or delete) an ERA: (or Delete) How to Display the List of ERAs Display the list of ERAs (see p.146).

  • Page 151: Managing Postal Rates

    Managing Postal Rates Managing Postal Rates Your Mailing System uses rate tables to calculate postage amounts. As supervisor, you can: Display the list of rate tables and see which table the system is currently using • Download new postal rate tables. •...

  • Page 152: How To Download New Postal Rates

    Downloading New Postal Rates The procedure below allows you to download new rate tables. How to Download New Postal Rates How to To download new rates: Download New How to Check your Rate Display the list of rate tables (see Updates p.148 above).

  • Page 153: Updating System Software

    Updating System Software Updating System Software Occasionally it will be requested that you download new software for your Mailing System. The software package may include feature enhancements or updates. Also, if you purchase an additional service, you may be required to download the software to support this new service.
  • Page 154 After downloading The Mailing System indicates it has to be re-started. Disconnect and reconnect the Mailing System power cord Connection Diagram (see p.20. After restarting, the Mailing System calls the server to confirm installation. The Mailing System is ready for use with the new software. No information is lost during the updating process: your data and settings remain unchanged.

  • Page 156: Maintaining Your Mailing System

    10 Maintaining your Mailing System This section contains important information about the maintenance of your Mailing System in order to keep it in good condition. 10.1 Maintaining the Ink Cartridge ..........155 How to Display Ink Level and Cartridge Data ............... 156 How to Display Ink Level and Cartridge Data .............

  • Page 158: Maintaining The Ink Cartridge

    Maintaining the Ink Cartridge 10.1 Maintaining the Ink Cartridge About the Ink Cartridge The ink cartridge for printing is located in the Mailing System and contains ink that has been tested and approved by the postal service. The ink cartridge uses ink jet technology. It requires the print head nozzles to be cleaned regularly to provide a good printing quality.

  • Page 159: How To Display Ink Level And Cartridge Data

    Displaying Ink Level and Cartridge Data You can display the ink level and other cartridge data, such as: Ink consumed in percent • Ink colour • Cartridge status (present or not present) • First used date • Best before Also check the date on the cartridge box.

  • Page 160: How To Align The Print Heads

    Setting the Headset Alignment Aligning the print heads is required if there is an between the top and the bottom of the imprints. Your Mailing System requires the heads to be aligned after each cartridge change. How to Align the Print Heads How to Align To align the print heads: the Print Heads...

  • Page 161: How To Clean The Print Heads Automatically

    Cleaning the Print Heads If the printing on envelopes or labels looks unclear or dirty in some way, clean the headset to restore the print quality. If the headset has to be cleaned too often, change the cleaning interval as indicated. How to Clean the Print Heads Automatically How to Clean To clean the print heads automatically:...

  • Page 162: How To Change The Ink Cartridge

    Close the base cover. Changing the Ink Cartridge The Power cord must be plugged in to move the cartridge into the 'replacement' position. How to Change the Ink Cartridge How to Change Open the cover: the ink cartridge moves to the replacement position.
  • Page 163 Remove the protective strips from the new ink cartridge. Insert the new ink cartridge, and then push it forward until you hear the click. Close the cover. The alignment process of the printing heads starts automa- tically.

  • Page 164: Cleaning The Mail Path

    Cleaning the Mail Path 10.2 Cleaning the Mail Path Cleaning the mail path includes: Cleaning the Mailing System sensors on the mail path. • Cleaning Mail Path Sensors The sensors are light sensitive devices successively covered by the envelopes during their travel along the mail path.

  • Page 165: Maintenance Processes

    Maintenance Processes 10.3 Maintenance Processes Performing the Update Registration Procedure to Change your Address This procedure is to be used if you have changed address. First contact your Customer Service to update your details, then you will be instructed to perform the update registration procedure by the USB key you will be sent. Updating Registration Check that your Mailing System is connected to the network before starting.

  • Page 166: Troubleshooting

    11 Troubleshooting This section helps you solve problems you may encounter while using your Mailing System. 11.1 Paper Jamming ..............165 How to Clear Mail Jammed in the Base................ 165 11.2 Weighing Problems ............166 11.3 Diagnostics and System Data ..........167 How to Access Diagnostic Data ................

  • Page 168: Paper Jamming

    Paper Jamming 11.1 Paper Jamming Base Jamming Envelopes are stopped in the transport mechanism of the Base. Possible causes Actions Mailpiece is too thick. 1 Clear the Base as indicated below. • Mail size is incorrect. • 2 Correct the cause indicated in the left column: Mail Specifi- Mail sizes: see...

  • Page 169: Weighing Problems

    Weighing Problems 11.2 Weighing Problems The Weighing Device does not Weigh Properly If the Base does not display a correct weight, complete the following actions to correct the problem. Display – – g indicates a weighing error. When this weighing error occurs on the home screen, the Standard Weighing mode is automatically selected if the Automatic Weight Detection is acti- How to Activate the Automatic Weight Detection on the...

  • Page 170: Diagnostics And System Data

    Diagnostics and System Data 11.3 Diagnostics and System Data Diagnostics allow you to find the root cause of a an issue or a breakdown that may occur during the life of your Mailing System. The system performs tests automatically to diagnose the problem and generate cor- responding reports.

  • Page 171: How To Access Diagnostic Data

    How to Access Diagnostic Data How to Access To gain access to a diagnostic data: Diagnostic Data How to Log in as Supervisor As supervisor (see p.110): Press and type or select the path: > Maintenance > Diagnostics The system requires you press [OK] to start the diagnostic tests, then displays the list of the tests.

  • Page 172: How To Display Software Data

    System Data As Supervisor, you have access to: The Software Data (PSD#, Loader, OS, PACK, XNDF DATA DELTA, language, • variant). The Hardware (system) Data (P/N of the base and the PSD). • The list of the events occurred in the machine (Base errors, PSD events and •...

  • Page 173: How To Display The Event Lists

    How to Display the Event Lists How to Display To display the event lists: the Event Lists How to Log in as Supervisor As supervisor (see p.110): Press and type 7.1.3 or select the path: > Maintenance > System info > Event list Select the >...

  • Page 174: Specifications

    12 Specifications This sections contains the main specifications of your Mailing System. 12.1 Mail Specifications ............. 173 12.2 Recommended Operating Conditions ....... 174 12.3 General Specifications ............175 12.4 Operating Specifications ............ 176...

  • Page 176: Mail Specifications

    Mail Specifications 12.1 Mail Specifications Envelope Specifications Envelope Dimensions (note: Your Mailing System can handle the envelope & flap sizes as illustrated below the illustration is not on scale) Envelope Weight 2.83 g 750 g Envelope Thickness 0.2 mm 10 mm...

  • Page 177: Recommended Operating Conditions

    Recommended Operating Conditions 12.2 Recommended Operating Conditions Temperature and Relative Humidity Your Mailing System should only be operated in the following conditions: Temperature range Ambient temperature: +10°C - +40°C. Relative humidity 80% max. without condensation. Weighing accuracy To obtain the best weighing results, use a solid and steady table: Away from any doors •...

  • Page 178: General Specifications

    General Specifications 12.3 General Specifications Dimensions (mm) (Width x Length x Height) Base: 250 x 375 x 260 • Feed Table : 104 x 218 x 99 • Weight Base: 10.6 kg • Feed table: 0.4 kg • Power Frequency: 50 Hz •...

  • Page 179: Operating Specifications

    Operating Specifications 12.4 Operating Specifications Envelope dimensions and weights Max. length: 330 mm • Max. width: 254 mm • Flap max. height: 76 mm • Min. thickness: 0.2 mm  Max. thickness (manual feeder): 10 mm  Accounts The number of accounts is set to 10 by default and can be raised optionally to 100.

  • Page 180: Index

    Index Access Control 67 Feed Table 13 Account 16, 74 Account Information 73 Account level 106 Ink Cartridge 14, 155, 159 Accounts 71, 73 Ink Level 156 Automatic Date Advance 129 Ink Management 106 Automatic calls 102 Jam release handle 13 BM 144 Job Memories 55, 131 Base 13...
  • Page 181 Print Offset 16 Standard Weighing 36 Printing Offset 130 Synchronize Call 103 Rate Protection 106 Telephone 8 Rate Selection 47 Type of imprint 25, 31 Rate tables 148 Received 42 Running Mail 36, 41, 43, 45 Weighing Mode 16 Weighing Platform Automatic Selec- tion 121 Selecting a Rate 47 Weighing platform 13...
  • Page 184 A0021288/D - 17/03/2020...

This manual is also suitable for:

Is-330

Table of Contents