Page 1 User Guide Franking machine IS-480...
Page 2: Table Of Contents
Table of Contents 1 Read this First What you will find in this Manual ..........3 Safety Requirements..............5 2 Meet Your Mailing System System Layout.................13 Accessories ................16 Control Panel Features ............17 Connections ................20 Power Management ..............24 3 Processing Mail Choosing a Type of Stamp............29 Preparing and Starting your Work Session ......31 Processing [Standard] Mail .............39 Printing [PPI] Mail ..............52...
Page 3 7 Online Services Online Services Overview............. 151 Connecting to Online Services ..........152 Uploading Statistics .............. 155 System Online Services............156 8 Configuring your Mailing System Settings Overview ..............159 Logging in / out as the Supervisor ........160 Changing the Display Language .......... 162 Enabling/Disabling Sounds...........
Page 4 Index...
Page 6: Read This First
Read this First 1 Read this First This section contains important information about safety precautions and environ- mental recommendations to operate your equipment in the best possible conditions. What you will find in this Manual ..........3 Safety Requirements ..............5 How to Disconnect your Mailing System................9...
Page 8: What You Will Find In This Manual
What you will find in this Manual What you will find in this Manual Section 1: Read this First Make sure your have read and fully understood the safety requirements in this section. This section also includes a list of acronyms and symbols used in the manual.
Page 9 Symbols This manual uses the symbols listed below. This symbol... Indicates... WARNING: indicates a human safety hazard. ATTENTION: brings to your attention a risk for equipment or mail that could result from an action you may perform. NOTE: remark that explains different scenarios or situations. TIP: advice to help save you time when processing your mail.
Page 10: Safety Requirements
Safety Requirements Safety Requirements Power Connection Before connection, check whether the Mailing System is suitable for the local AC power voltage; refer to the type plates at the back of each system component. THIS SYSTEM MUST BE GROUNDED • Only connect the power plug to an outlet provided with a pro- tective ground contact.
Page 11 Compliance Energy Star compliance Your mailing machine is Energy Star compliant: it helps you to save energy and money while protecting the environment. Environmental compliance A program is implemented for the recycling of worn mailing machines and machines at the end of their lifetime. Contribute in a responsible way to the environmental pro- tection by consulting your retailer internet site, or by contacting him.
Page 12 General Safety Before using your Mailing System, thoroughly read the operating instructions. • To reduce the risk of fire, electric shock and injury to persons, follow normal and • basic safety precautions for office equipment when using your Mailing System. To avoid damage, only use approved supplies (ink, tape, cleaners...).
Page 13 Telephone and LAN Connections Your Mailing System uses the telephone network to connect to the Postal Services and to your customer online services. You may also use a LAN (high speed internet connection) to connect to your customer Online Services and to a mail accounting software (MAS), located on a separate PC.
Page 14 Disconnecting your Mailing System How to Disconnect your Mailing System How to Dis- How to First switch your Mailing System to mode (see Turn the Mailing System to OFF Mode p.25). connect your Mailing System Only unplug the power cord when the Mailing System is in mode or Sleep mode to avoid keeping the ink cartridge in an...
Page 16: Meet Your Mailing System
Meet Your Mailing System 2 Meet Your Mailing System Get to know your Mailing System in this section. System Layout ..............13 Accessories................16 Control Panel Features ............17 Connections................20 Power Management ............24 How to Turn the Mailing System to Sleep Mode............. 24 How to Turn the Mailing System to OFF Mode...............
Page 18: System Layout
System Layout System Layout Mailing System with dynamic scale: Rear Guide-Wall Guides envelopes into the feeder. Mixed-Size Feeder Automatically feeds the system with envelopes of dif- ferent sizes. Base Prints envelopes (or labels) and controls the Mailing System. Control Panel Allows you to control the Mailing System.
Page 19 Mailing System without dynamic scale: Mixed-Size Feeder Automatically feeds the system with envelopes of dif- ferent sizes. Awake/Sleep button Awake/Sleep button of your Mailing System. User Guide Receptacle Stores this User Guide. Label Storage Use this slot to store labels horizontally. Weighing Platform Measures weight of mail pieces.
Page 20 Inside the system base Sealer Bottle Automatically seals mail when the function is acti- (if installed) vated. Cover Lift by front side to open. Ink Cartridge Prints the postal imprint on envelopes. Postal Security Device Postage meter. Stores postage credit and tracks post- (PSD) age usage.
Page 21: Accessories
Accessories Accessories Report Printer (option) A USB printer can be directly connected to the mailing system for printing mailing- related reports. For more information about compatible printers that can connect to your mailing system, please contact technical support. Barcode Scanner (option) This scanner is used: to identify accounts through barcodes •...
Page 22: Control Panel Features
Control Panel Features Control Panel Features See control panel and screen layout on the flap of the manual cover. Display Areas The control panel has a touch screen so most zones are tactile. Tap a zone to open the corresponding screen. Account Displays account currently selected.
Page 23 Keys and Shortcuts NAVIGATION KEYS Return Goes back to the previous screen. Home Screen Returns the system to the Home screen. Menu Accesses the menu settings. Validates a selection. SHORTCUT KEYS Credit Accesses credit management. Accesses preset stamp and account memories. These Job memories presets are managed by the supervisor.
Page 24 Keypad Use For different contexts, the table below indicates the successive characters you may obtain by pressing keys several times in a row. Alpha-numeric Custom text Modem settings 2ABCabc 2ABC 3DEFdef DEF3 4GHIghi GHI4 5JKLjkl JKL5 6MNOmno MNO6 7PQRSpqrs PQRS7 8TUVtuv TUV8 9WXYZwxyz...
Page 25: Connections
Connections Connections Connectors Your Mailing System has an Universal Serial Bus (USB) port that allows you to connect to a modem, printer or other USB memory key. Power Connector To wall socket or feeder COM4 Future use COM2/3 To Weighing Platform(s) COM1 To mixed-size feeder or dynamic scale LAN Port...
Page 26 COM1 To the Mixed-Size Feeder COM2 To the Mailing System Base...
Page 27 Connection Diagram View without Dynamic Scale COM1 Feeder to Base connection COM2/3 Base to Weighing Platform(s) connection LAN Port To customer services and/or accounting software on a PC (optional) USB Modem To Telephone Cable Telephone Cable To wall socket (analog telephone line) Wall Socket Power Source...
Page 28 View with Dynamic Scale COM1 (base) Base (COM1) to Dynamic Scale (COM2) COM2/3 (base) Base (COM2 or COM3) to Weighing Platform LAN Port To customer services and/or accounting software on a PC (optional) USB Modem To Telephone Cable Telephone Cable To Wall Socket (Analog Telephone Line) Wall Socket Power Source...
Page 29: Power Management
Power Management Power Management The System can only use the LAN if the LAN cable is connected BEFORE the power chord is plugged in. Energy Star® Compliance Office equipment is generally powered on 24 hours a day, so power management features are important for saving energy and reducing air pollution.
Page 30: How To Turn The Mailing System To Off Mode
OFF Mode If you want to turn OFF your system you can use the ON/OFF button located on the right side of the Base. How to Turn the Mailing System to OFF Mode How to Turn the How to Turn the Turn your system to 'Sleep' Mode (see Mailing System to Sleep Mode p.24)
Page 32: Processing Mail
Processing Mail 3 Processing Mail This section describes how you can run mail: choosing a type of stamp, selecting a rate and weighing method, and so on, depending on the type of process you need to apply to your mail. Choosing a Type of Stamp...........29 Preparing and Starting your Work Session......
Page 33 Advanced Operations............79 How to Enable an Emergency Stop.................79 How to Reset Batch Counters ..................79 How to Fill the Automatic Label Dispenser..............80...
Page 34: Choosing A Type Of Stamp
Choosing a Type of Stamp Choosing a Type of Stamp Customizing Your Stamp To process mail, you must first choose a 'Type of stamp' that matches the type of process you want to apply to your mail: printing postage for different rates, using prepaid imprints, printing 'Received' and the date on incoming mail, etc.
Page 35 Type of Process and Type of Stamp The table below indicates the 'Type of stamp' to choose, depending on the type of process you want to apply to each set of mail. The column on the right indicates, for each Type of stamp, the options available for each type of Stamp.
Page 36: Preparing And Starting Your Work Session
Preparing and Starting your Work Session Preparing and Starting your Work Session Preparation steps Performing these steps is recommended to help you to run your mail efficiently. Mail preparation involves: Sorting mail by type and task, to make processing faster (p.32) •...
Page 37: How To Sort Mail
Sorting Mail by Type and Task To save time, sort your mail in groups that have similar characteristics. This will prevent you from having to change the stamp parameters too often and allow you to fully benefit from the automatic features of your Mailing System, particularly the Differential Weighing or dynamic scale options that allow you to process mail much quicker.
Page 38: How To Log In And Start A Work Session
Turning On Your System and Starting a Work Session Turning the system on automatically starts a work session on the Mailing System. At start-up, depending on specific supervisor settings: The access to the system may be open • You may have to enter a PIN code •...
Page 39 Home Screen [Standard] : If this screen is displayed, no other step is required to navigate through the system. Login Screen: If the Login Screen is displayed, enter your operator PIN code Account Screen: If the Account Screen is displayed, select your account as follows.
Page 40: How To Change The Current 'Type Of Stamp
Selecting the Type of Stamp For each stack of mail you have sorted (see p.32), select the type of stamp you need to process your mail as follows. How to Change the Current 'Type of Stamp' How to Change Once you are logged in as user: the Current 'Type Either: of Stamp'...
Page 41 Frequently Asked Questions System check list: Question... Answer Do I have enough postage? Look at the credit counter at the bottom of the screen, or: Press and enter to check your credit bal- ance. How to Add Credit to the PSD To add credit, see (Meter) p.85.
Page 42: How To Use The Feeder
Using the Feeder The procedure below describes how to place a stack of mail pieces in the Hopper. Depending on the weighing method you choose to run mail, you may have to insert the envelopes one by one or place a stack of envelopes in the hopper. Each stack may mix envelopes of different thickness and size.
Page 43 Thickness Setting: Depending on the thickness of your envelopes, you may have to adjust the thickness setting of the Feeder. Use this setting if several thin envelopes pass at one time through the feeder or, if thick envelopes are blocked at the entrance of the mail path. Open Feeder Cover.
Page 44: Processing [Standard] Mail
Processing [Standard] Mail Processing [Standard] Mail In this Section This section describes the parameter settings and mail handling sequences for the mailing processes that use the Type of stamp [Standard], to apply postage using dif- ferent rates. See also Choosing a Type of Stamp About the use of the Type of stamp, see p.29.
Page 45 Check or change the type of stamp (if you are not in [Standard] mode. Customize stamp Press to access the screen: Stamp type To change the type of stamp, select and then Type of stamp select [Standard] in the screen. For more How to Change the Current 'Type of Stamp' details, see p.35.
Page 46 Select a rate and add services. Rate selection Press to open the screen. Type a rate number to select a rate or display new rate options Rate History Select to choose a recently selected rate. Select Rate wizard to choose rate options in lists. Selecting a Rate For more details, see p.65.
Page 47 You can also apply the optional setting(s): Move the stamp away from the envelope edge for thick en- velopes: see How to Move the Stamp (Print Offset) p.76 Close envelopes using the feeder sealer : see Using the Sealing Function p.78 You are now ready to print.
Page 48: How To Apply Standard Postage (Running Mail)
Running Mail The way you will handle mail mainly depends on the weighing method you have Weighing Type chosen. The weighing method is indicated by the icon in the zone of the screen. If you need to change the current account before applying post- How to Change age (on account-enabled configurations), see Accounts...
Page 49 If you want to print several identical labels: Press and enter the number of labels. Make sure the labels are available in the label dispenser (see Filling the Label Dispenser p.80). Press to print the labels. Differential Weighing In optional mode From the [Standard] home screen, to print postage on mail pieces: Place the stack of mail you want to process on the Weighing...
Page 50 When you remove the last object from the Weighing Platform, the Mailing System will ask if you want to print it. You can answer Differential Weighing Automatic Label In optional mode From the [Standard] home screen: Place the stack of mail you want to process on the weighing platform, and then follow the instructions on the screen or the steps below.
Page 51 Dynamic weighing In optional mode From the [Standard] home screen: Place the mail pieces stack you want to process on the hopper. Using the Feeder For more details, see p.37. Press to start processing the set of mail pieces. The base prints the stamps and sends the set of mail pieces to the catch tray.
Page 52 In other modes (Manual Weight Entry , no weight ...) From the [Standard] home screen: Press . System motors start running. Insert the mail piece into the mail path against the rear- guide wall, side to be printed facing upwards. If a mail piece is bigger than mail path maximum thickness (see Mail Specifications p.239), press...
Page 53: How To Enter Postage Amount Manually (Settings)
Applying Postage Manually Entered Sequence of Settings The procedure below outlines steps to enter the postage amount manually. The sequence is identical to p.39, except for the following: Postage must be set manually to the desired amount. • Make sure you have already completed the preparation steps Preparing and Starting your Work Session mentioned in p.31.
Page 54 The following screens appears: Change the elements of the imprint: To check or change the Slogan selection:  Slogan Select  None Select slogan Select a Slogan (or ) in the screen. For How to Add (or Cancel) a Slogan on the more details, see Stamp p.75...
Page 55 Imprint If needed, Change the date or date format from the screen as follows:  Date Select  Date advance Select a date option in the screen  No date advance Select to print the current date. For more How to Change the Date details, see p.73 Press...
Page 56: How To Apply Postage Manually Entered (Running Mail)
Running Mail To run mail, follow the procedure below after you have completed the sequence in How to Enter Postage Amount Manually (Settings) p.48. How to Apply Postage Manually Entered (Running Mail) How to Apply The postage amount is displayed on the home screen. To print postage directly on mail pieces: Postage Insert the mail piece (or a...
Page 57: Printing [Ppi] Mail
Printing [PPI] Mail Printing [PPI] Mail Please contact your Customer Service when you use this feature. In this Section This section describes the parameter settings and mail handling sequences for the mail processes that use the [PPI] type of stamp. See also Choosing a Type of To choose the type of stamp to use for each type of mail, see...
Page 58 Press to access the stamp configuration menu. Select the PPI to use. Selecting a Pre-Paid Imprint (PPI) p.67. Select a weighing mode (if you did not enter any amount) Depending on the quantity and type of mail you have to process, you can choose an efficient weighing method that uses a weighing platform or the dynamic scale (if installed) to Choosing a Weighing Type...
Page 59: How To Process Ppi Mail (Running Mail)
Additional information To set the stamp quickly, consider using imprint memories. The imprint memories store stamp characteristics together with rates Using Imprint Memories and, if active, accounts. See p.77. Running Mail To run mail, follow the procedure below after you have completed the sequence in How to Process PPI Mail (Settings) p.52.
Page 60 Otherwise, if you want to print several identical labels: Press and enter the number of labels. Make sure the labels are available in the Label Dispenser Filling the Label Dispenser (see p.80). Press to print the labels. Differential weighing mode ( From the [PPI] home screen, to print postage on mail pieces: Place the stack of mail you want to process on the weighing platform, and then follow the instructions on the screen or the...
Page 61 Differential weighing auto-tape mode ( ). From the [PPI] home screen, to print postage on mail pieces: Place the stack of mail you want to process on the weighing platform, and then follow the instructions on the screen or the steps below.
Page 62 Dynamic weighing mode ( ). From the [Standard] home screen, to print postage on mail pieces: Place the mail pieces stack you want to process on the hopper. Using the Feeder For more details, see p.37. Press to start processing the set of mail pieces. The base prints the stamps and sends the set of mail pieces to the catch tray.
Page 63 In other modes (Manual weight entry , No weight source). From the [PPI] home screen, to print postage on mail pieces: Press . System motors start running. Insert the mail piece into the mail path against the rear- guide wall, side to be printed facing upwards.
Page 64: Printing [Received] For Incoming Mail
Printing [Received] for Incoming Mail Printing [Received] for Incoming Mail In this Section This section describes how to use the [Received ] type of stamp, to: Print the date on incoming mail, and/or • Print 'Received' on incoming mail. • See also Choosing a Type of Stamp About the use of the Type of stamp, see...
Page 65 Check or change the type of stamp. Build stamp Press to access the screen: Stamp type To change the type of stamp, select and then Type of stamp select [Received] in the screen. For more How to Change the Current 'Type of Stamp' details, see p.35.
Page 66: How To Process Received Mail (Running Mail)
Running Mail To run mail, follow the procedure below after you have completed the steps in to Process Incoming Mail (Settings) p.59. How to Process Received Mail (Running Mail) How to Process On the [Received] home screen: Received Mail Press .
Page 67: Running [No Printing] Mail
Running [No Printing] Mail Running [No Printing] Mail In This Section This section describes how to use the [ ] type of stamp, for: Sealing envelopes using the auto-feeder sealer (if installed). • Only conveying mail, for counting or testing purposes. •...
Page 68: How To Process Mail Without Printing (Running Mail)
Check or change the type of stamp: imprint Press to access the screen: Stamp type To change the type of stamp, select and then Type of stamp select [No printing] in the screen. For more How to Change the Current 'Type of Stamp' details, see p.35.
Page 69: Settings Details
Settings Details Settings Details Changing the Current Account To process a batch of mail pieces using another account (on account-enabled con- figurations), change the account as follows. How to Change Accounts How to Change To change accounts: Accounts As a user: Tap the Account zone on the screen , or Press...
Page 70: How To Select A Rate
Selecting a Rate Selecting a rate allows the Mailing System to calculate the postage amount when the mail piece weight is available, either from a weighing device or, for big parcels, How to Enter Postage Amount Manually (Settings) entered manually (see p.48).
Page 71 On that screen, you can: Press one of the rate buttons 1 to 9 (or type the number) to select the rate or display rate options. Press Other selections and then Rate History to select a re- cently selected rate. Press Other selections and then Rate History.
Page 72: How To Select A Ppi
Selecting a Pre-Paid Imprint (PPI) You can select the PPI to use in a list. When selecting the PPI type of stamp, a default PPI is automati- cally selected. See also How to Change the Default PPI p.179. • Managing Prepaid Imprints (PPI) p.204.
Page 73 Choosing a Weighing Type Depending on the accessories and features on your Mailing System, several weighing methods are available. You can also enter the weight manually if you know it: see How to Enter the Weight Manually p.71. Weighing modes Depending on the type of mail you want to process, choose a weighing method ac- cording to the recommendations in the table below.
Page 74 Details on the Weighing Modes All weighing options listed below may not be available in your Mailing System. Check with customer service to see how you can easily add weighing features to your Mailing System via online services. Manual Weight Entry ( •...
Page 75: How To Change The Weighing Type
Changing the Weighing Type At start-up, the default weighing type is active. See also How to Change the To change the default weighing mode as supervisor, see • Default Weighing Type p.169. To change the weighing type according to the type of process you want to run (see •...
Page 76: How To Enter The Weight Manually
Entering Weight Manually You can enter the weight manually if a mail piece exceeds the weighing capacity of all your weighing platform. If this situation occurs, you will need to print the postage amount on a label to stick onto the mail piece. How to Enter the Weight Manually How to Enter the To enter the weight manually from the home screen, you must...
Page 77 Configuring the Stamp Depending on the current Type of stamp, you can modify the elements printed on mail pieces as follows: Change printed date • Add a pre-loaded Slogan to the left of the stamp • Adding a pre-recorded ERA to the left of the stamp •...
Page 78: How To Change The Date
Advancing or Omitting the Date The Date Advance function allows you to change the date printed on mail pieces. You can set the date advance feature (from supervisor mode) to change at a fixed time. This is useful if you process mail after the last mail pickup for the day.
Page 79: How To Add (Or Cancel) An Era On The Stamp
Adding an ERA and a Slogan to the Stamp You can add an ERA and/or an slogan to the stamp, as illustrated below. Elements of a stamp imprint See also The supervisor manages the lists of the available ERAs and slogans. See •...
Page 80: How To Add (Or Cancel) A Slogan On The Stamp
None Select the desired ERA in the list or for printing no ERA. icon indicates the current selection. Customize stamp screen is displayed with updated pa- rameters (home screen: How to Add (or Cancel) a Slogan on the Stamp How to Add (or To add an slogan to the stamp or cancel the slogan: Cancel) a Slogan Either:...
Page 81: How To Move The Stamp (Print Offset)
Moving the Stamp (Print Offset) You can move the stamp away from the edge of the envelope when printing on thick envelopes with rounded edges. How to Move the Stamp (Print Offset) How to Move the To add an offset to the stamp position: Stamp As a user: (Print Offset)
Page 82: How To Use An Imprint Memory
Using Imprint Memories Imprint Memories allow you to create a preset memory that can include the rate, custom text, slogan and date mode for the Type of stamp you would like to use. In account-activated configurations, Imprint Memories allow you assign postage costs to pre-selectedaccounts.
Page 83: How To Turn The Sealer On/Off
Using the Sealing Function Mixed-Size Feeder Sealer How to Turn You can automatically activate or deactivate the sealing function. See the Sealer On/Off p.78. The Sealing On/Off icon in the home screen indicates the current state of the sealing function. Sealing ON Sealing OFF How to...
Page 84: Advanced Operations
Advanced Operations Advanced Operations Emergency Stop If you want to stop the system in the event of an emergency: How to Enable an Emergency Stop How to Enable To stop the run process immediately: an Emergency Press Stop Using Batch Counters Batch counters allow you to track and report pieces (items) and postage (value) since the last counter reset.
Page 85 Filling the Label Dispenser How to Fill the Automatic Label Dispenser How to Fill the To fill the Label Dispenser: Automatic Label Stack the labels and insert them in the dispenser, face Dispenser to print on the right-hand side and peel-off tab on the top.
Page 86: Money Operations
Money Operations 4 Money Operations This section describes how you can load and manage money in your Mailing System to allow postage operations. Overview ................83 Managing Credit ..............84 How to Check the PSD (Meter) Credit ................84 How to Add Credit to the PSD (Meter)................85 Unlocking the PSD (Postal Inspection) .......87 How to Unlock the PSD....................
Page 88: Overview
Overview Overview The Postal Security Device (PSD) — Postage Meter The PSD, located in the base, handles the credit (or money) in your Mailing System. The PSD performs all necessary operations to comply with the postal standards. To do so, regular connections to the Postal Services are necessary. Check that your Mailing System is connected to a telephone line Connections or network (see...
Page 89: Managing Credit
Managing Credit Managing Credit Checking Credit You can check the total postage used and the remaining credit in the PSD at any time. To check that the credit is available to complete your current task. Remaining credit is continuously displayed at the bottom of the home screen (see Control Panel Features p.17).
Page 90: How To Add Credit To The Psd (Meter)
Adding Credit You can add credit to your Mailing System at any time by complete the steps listed below. The Mailing System then connects to the Postal Services and validates the operation. How to Add Credit to the PSD (Meter) How to Add To add credit to the PSD: Credit to the PSD...
Page 91 Credit Used / Credit Available You can open the screen to check your account balance once the transaction is complete How to Check the PSD (Meter) Credit (see p.84). See also As supervisor, you can set the Mailing System to ask for a PIN code for crediting: •...
Page 92: Unlocking The Psd (Postal Inspection)
Unlocking the PSD (Postal Inspection) Unlocking the PSD (Postal Inspection) Manual Call The postal service requires your postage meter (PSD) to periodically connect for postal security regulation. If you have not connected your system after a period your system will automatically be deactivated. If your system is deactivated, you have to perform a connection to the Postal Services to unlock the PSD.
Page 94: Managing Accounts And Assigning Rights
Managing Accounts and Assigning Rights 5 Managing Accounts and Assigning Rights This section describes how you can manage accounts as the supervisor to track postage credit usage and/or set access rights to a variety of functions on your Mailing System. Accounting and Assigning Rights Overview ......
Page 96: Accounting And Assigning Rights Overview
Accounting and Assigning Rights Overview Accounting and Assigning Rights Overview Postage Tracking and Access Control Your Mailing System allows you to track postage by account/department and to add security to prevent unauthorized use of a variety of functions. Track postage expenditures: the Accounts function •...
Page 97 The Access Control Function As supervisor, you can set the Mailing System to ask for a PIN code when a user wakes the machine up to start a session. This allows you to protect the system and restrict the usage of your credit. The different access control policies you can implement as the supervisor are: No PIN code: unlimited access •...
Page 98: Selecting An 'Account Mode
Selecting an 'Account Mode' Selecting an 'Account Mode' Introducing the 'Account Modes' The 'Account mode' allows you to set up both the Accounts and the Access Control Accounting and Assigning Rights Overview functions (see p.91). The table below lists the functional access control for each account mode. Access Control Function 'No account' 'No account with access...
Page 99: Guidelines To Setup An Account
Guidelines to Setup an Account Guidelines to Setup an Account See also Selecting an 'Account Mode' p.93. • Setting up 'No Account' The 'No Account' mode provides users with unlimited access to the system (self- service type). This is the default mode in your Mailing System. Implementing “No account”...
Page 100: How To Change A Shared Pin Code
Setting up 'No Account with Access Control ' If you want to prevent unauthorized use of the Mailing System and do not want to use accounts, use the “No Account with Access Control” mode. This provides a single PIN code for all authorized users. Implementing “No account with access control”...
Page 101 Setting up 'Accounts' In 'Accounts' Mode, users must select an account before they can process their mail. The user can change accounts at any time during mail processing. If only one account is available, the Mailing System automatically selects it at start up. Implementing the “Accounts Mode”...
Page 102 Setting up 'Accounts with Access Control ' In the 'Accounts with Access Control' Mode, users must first enter a PIN code and then select an Account. They can change accounts once they have logged in. The supervisor can restrict accounts for each user. If only one account is available, the Mailing System automatically selects it at start up.
Page 103 Setting up 'Remote Account Management ' 'Remote Account Management', allows you to manage accounts and/or operator PINs from a PC-based software program (MAS). The PC application provides advanced postal and/or shipping expense management in order to monitor, track and control your mailing and shipping costs. You can allow the Mailing System to be used even when not connected to the PC.
Page 104: Selecting An 'Account Mode
Selecting an 'Account Mode' Selecting an 'Account Mode' See also Guidelines to Setup an Account p.94. • How to Display and Change the 'Account Mode' How to Display To display and change the 'Account mode': and Change the How to Log in as Supervisor As supervisor (see p.160): 'Account Mode'...
Page 105: Managing Accounts
Managing Accounts Managing Accounts Selecting an Account Mode You can manage accounts in the following account modes: 'Accounts' • 'Accounts with Access Control'. • Setting up 'Accounts' Setting up 'Accounts with Before creating accounts, see p.96 or Access Control ' p.97.
Page 106 Account Information Number of accounts The number of accounts you can create is set to 50 by default and can be and can be increased to 300 if required. Every account includes the following information, which is displayed on the account screen: Account summary...
Page 107 Additional information See also About changing the maximum number of accounts, see Account level p.156. • Account Report Printing the current account list: p.134. • The Budget and Surcharge settings are only available when the Budget and Sur- Advanced Reporting option is activated. See charge Preferences p.118.
Page 108: How To Create A Group Or A Subgroup
Creating groups How to Create a Group or a Subgroup How to Create a To create a group or a subgroup: Group or a As supervisor (see How to Log in as Supervisor p.160): Subgroup Press and type 5.2.1 or select the path: >...
Page 109: How To View/Edit A Group Or A Subgroup
Editing Groups Follow the steps outlined below to change the Name, the Status and the Parent Group of a Group. How to View/Edit a Group or a Subgroup How to View/ To view or edit a Group or a Subgroup: Edit a Group or a How to Log in as Supervisor As supervisor (see...
Page 110: How To Activate / Deactivate A Group
Activating Groups Follow the steps outlined below to deactivate a Group so that the Accounts, included in the Group, are not visible to users. How to Activate / Deactivate a Group How to Activate To activate or deactivate a Group / Deactivate a How to View/Edit a Group or a Follow the procedure...
Page 111: How To Create An Account
Account Management Follow the steps below to create, modify, activate/deactivate or delete accounts. Importing/Exporting You can also import a list of accounts. See Account Lists p.110. See also Account Information p.101. • Creating Accounts How to Create an Account How to Create How to To Create an account activate the mode “accounts”.
Page 112: How To View / Edit Account Information
Number Name Enter the account using the keypad and press [OK]. Select the Account Status (the button displays the current status: Active Inactive Press the screen to change fields. To put the Account into a Group other than ' Root ', select the Folder button, select a Group or Subgroup in the list and...
Page 113 Select the account (or type the account number) and press [OK]. If the account is not contained in the list, select the group or the subgroup that contains the account, press Edit / Del. or [OK] and then press View/Edit content until you can select the account by pressing [OK].
Page 114: How To Activate / Deactivate An Account
Activating Accounts This function allows you to create accounts in advance and prevent them being used before your account structure is complete. How to Activate / Deactivate an Account How to Activate To activate or deactivate an account: / Deactivate an How to View / Edit Account Information Perform procedure p.107.
Page 115: How To Export An Account List
Importing/Exporting Account Lists You can import an account list to or export an account list from your mailing machine as a CSV file using OLS or a USB memory key. Imported accounts are created and added to the existing account list as unformatted accounts.
Page 116: How To Import Accounts
Importing Account List To import accounts into your Mailing System, place the CSV file on a USB memory key. You can only import CSV files located in the root directory of the USB memory key. The CSV file should have the following characteristics: Name Format is ACS_yyyymmdd_hhmmss.CSV (example: ACS_20091007_035711.CSV...
Page 117: Managing Operators
Managing Operators Managing Operators Account with Access control Mode and as supervisor, you can create up to 20 'op- Accounting and Assigning Rights erators' that each correspond to a PIN code (see Overview p.91). This section only applies to the Account with Access Control Accounting and Assigning Rights Overview Mode (see p.91)
Page 118: How To Create An Operator
Operator Management Follow the steps outlined below to create, modify, activate/deactivate or delete op- erators. See also Operator Options p.112. • Operator List Report To print the current list of operators, see p.139. • Creating Operators In order to create an operator you must first set up an “Account with Access Control”...
Page 119: How To Modify An Existing Operator
Enter the options you wish to provide for this operator. Account List In the screens, select the Accounts (or groups/ subgroups) that the operator will be allowed to use. You can complete this step later: see How to Assign Accounts to an Operator p.115 .
Page 120: How To Assign Accounts To An Operator
Assigning Accounts to Operators You can define the Accounts Access to each operator, by assigning accounts, groups or subgroups of accounts to the operator. Assigning a group (or subgroup) automatically assigns all the accounts of the group. If you assign a group (or subgroup) to an operator, all accounts you will add afterwards to the group will be automatically assigned to the operator.
Page 121: How To Activate / Deactivate An Operator
Activating Operators The ability to select the status of an operator allows you to create as many operators as you need in advance. Users cannot use deactivated operator PIN codes for new operators. How to Activate / Deactivate an Operator How to Activate To activate or deactivate an Operator: / Deactivate an...
Page 122: Advanced Reporting Functions
Advanced Reporting Functions Advanced Reporting Functions Advanced Reporting option enhances account management and provides a variety of reports. Account Management Enhancements Adding Budgets to Accounts Each account can be upgraded with the following feature options: Budget: set the amount the account is allowed to spend in a set period of time •...
Page 123 Budget and Surcharge Preferences Before you can set budgets and surcharges for an account you first have to activate these features and set the global preferences. Budget and Surcharge functions are only available if the Advanced Reporting option has been loaded onto your Mailing System.
Page 124: How To Activate/Deactivate Budgets And Surcharges
Setting-up the Budgets and Surcharges The following steps below will help you to activate and set-up the Budget and Sur- charge function. If the Budget and Surcharge function has already been activated on the system, the accounts recover their prior settings when re- activating the function.
Page 126: Reports
Reports 6 Reports This section explains how you can access and print reports for your Mailing System. Reports Overview ............... 123 Generating a Report ............126 How to Generate a Report (as a User) ................. 126 How to Generate a Report (as Supervisor) ............
Page 128: Reports Overview
Reports Overview Reports Overview As a user or supervisor, you can get a range of reports to regularly view, print or store information regarding your Mailing System usage, credit usage, account expen- ditures, etc. Your Mailing System can also upload basic data that can be viewed online. Enhanced online postal expense management reporting can be added as an option.
Page 129 List of Reports Output on: L=label (or envelope), S=screen, P=USB printer, F=USB memory key Report name Report description Output Page Devices COUNTER DATA Batch Data Batch Counter and corresponding p.127 postage for outgoing mail since the last reset. Received Batch Batch Counter for incoming mail p.128 Data...
Page 130 Report name Report description Output Page Devices SYSTEM DATA Machine Supervisor settings (imprint default p.140 Configuration data, date advance, postal services, connections, Ink cartridge, weighing options, modem, etc.) Base Base Events Events listed for diagnostics with cus- errors PSD Events tomer service assistance only (supervi- sor only).
Page 131: Generating A Report
Generating a Report Generating a Report To generate a report, select the desired report, and choose how you want to display or record the report: On screen • On an external printer (if any) • On a label • On a USB memory key •...
Page 132: Counter Data
Counter Data Counter Data Batch Data Report This report displays the batch counter and the postage spent for outgoing mail (type of stamp [Standard]) since the last reset. Requirements To generate this report, you have to be logged in as a user. Output Screen •...
Page 133 Received Batch Data This report displays the batch counter for incoming mail ('Received on') since the last reset. Requirements To generate this report, you must be logged in as a user. You must be in [Received] stamp type to view incoming mail batch counter. Output Screen •...
Page 134: Postage Data
Postage Data Postage Data Daily Usage Report This report displays, for each day of the selected period, usage data such as total items and total postage value. Requirements This report is available as a user or supervisor. You have to specify the Begin date and the End date of the report. When you specify the Begin date, the End date field is filled with a proposed value: Begin date + 31 days.
Page 135 Monthly Usage Report This report displays, in a selected period and per month, the total items and total postage used. Requirements This report is available as user or supervisor. You have to specify the Begin date and an the End date of the report. Use the se- lection of month and year.
Page 136 Operational Permit This report displays permit mail data for a selected period. Requirements To generate this report, you have to be logged in as a user. Output Screen USB printer Fields Fields Comments For each permit indicia (including date only permit if present): Permit friendly name •...
Page 137: Credit Data
Credit Data Credit Data Credit Summary Report This report displays the information on credit usage since the installation of the system. The content is limited to the history available in the PSD. Requirements This report is available as user or supervisor. Output On label •...
Page 138 Adding Postage Report This report displays the last postage refill operations performed on the machine in a selected period. Requirements For this report, you have to be logged in as a supervisor. Output Screen • USB printer • USB memory key •...
Page 139: Account Data
Account Data Account Data Account Report This report displays the list of accounts in the system. Requirements To generate this report: You have to be logged in as a supervisor • The current 'Account mode' has to be Account Account with access control •...
Page 140: How To Generate The Account Report
How to Generate the Account Report How to Generate Account Report To generate the the Account How to Log in as Supervisor As supervisor (see p.160): Report Press and type 5.2.2 or select the path: > Account management > Manage accounts > Account report Output Select an...
Page 141 Single Account Report This report displays postal expenditures for one account over a selected time period. You can select any account from the list. Requirements This report is available as a user or a supervisor. The current account mode has to be 'Accounts' or 'Accounts with access control'. You have to select an account in the list of accounts, then the Begin date and the End date of the report.
Page 142 Multi Account Report This report displays postal expenditures for all the accounts over a selected time period, sorted by ascending account number. The report displays all the accounts in 'active' status, and accounts 'inactive' or 'deleted' with a postage value. Requirements This report is available as a user or a supervisor.
Page 143 Advanced reporting When is enabled, budget and surcharge data is included in the report. Please contact your Customer Ser- vice to enable options.
Page 144: How To Generate The Operator List Report
Operator List Report This report displays the operator list with PIN codes. Requirements To generate this report, you have to be logged in as a supervisor (not as a user). • Fields Data Comments For each Operator: There is no time period to enter.
Page 145: System Data
System Data System Data Machine Configuration Report This report displays all supervisor settings. Requirements To generate this report, you have to be logged in as the supervisor. • Outputs: External printer (if installed) • USB memory device. • Fields Imprint default settings (Default ERA, Default Slogan, Default Rate). Date advance parameters Credit settings (High value, Low Credit) Connections settings (phone numbers)
Page 146 Base errors This report displays the list of errors encountered on the mailing system and related to the base. Requirements To generate this report, you have to be logged in as the supervisor. • Outputs: Screen • USB Printer (optional) •...
Page 147 Meter errors This report displays the list of errors encountered on the mailing system and related to the meter. Requirements To generate this report, you have to be logged in as the supervisor. • Outputs: Screen • USB Printer (optional) •...
Page 148: How To Generate A Ip Configuration Report
IP Configuration Report Requirements To generate this report: you must be logged in as Supervisor • the mailing machine must be connected to the network with a modem or LAN • Output The IP Configuration Report output is: Label • How to Generate a IP Configuration Report How to Generate To generate a IP Configuration Report:...
Page 149: How To Generate A Proxy Configuration Report
Proxy Configuration Report Requirements To generate this report, you must be logged in as a supervisor. Output The Proxy Configuration report output is: Label • How to Generate a Proxy Configuration Report How to Generate To generate a Proxy Configuration Report: a Proxy Generating a Report p.126.
Page 150: Advanced Reporting Reports
Advanced Reporting Reports Advanced Reporting Reports Publish Additional Reports Single account Multi account When the Budget and Surcharge function is activated, Account list reports include budget and/or surcharge data if applicable. The Advanced Reporting option includes the following reporting capabilities: Budget consumption: instantaneous budget status for all accounts •...
Page 151 Operator Activity Report This report displays the activity (number of items, postage value) of all operators in the machine in a selected period. Requirements To generate this report, you have to be logged in as a supervisor • The account mode has to be 'Accounts with Access control'. •...
Page 152 Machine Activity Report This report displays the activity of the system, presented in hour bands, for a specified period if time. Requirements You have to specify the period for the report (Begin date and an End date). • Default period : Begin = 1st day of the current month and End = current date. Outputs Screen •...
Page 154: Online Services
Online Services 7 Online Services Online Services for your Mailing System allow you to very easily achieve tasks such as updating postal rates, system software or optional features, and using services such as mail follow-up online. Online Services Overview............ 151 Connecting to Online Services ...........
Page 156: Online Services Overview
Online Services Overview Online Services Overview The Online Services simplify the use and the update of your Mailing System. Online Services features and capabilities include: Online reporting: the usage of your machine is available from your personal, • secure web account, simplifying tracking and reporting of your postage expenses. Rate Updates: maintain current postal rates with automatic, electronic, convenient •...
Page 157: Connecting To Online Services
Connecting to Online Services Connecting to Online Services Automatic calls Automatic calls To fully benefit from the convenience and power of Online Services, your Mailing System should permanently be connected to a live analog telephone line or network connection so that it can link to the Online Server automatically whenever required. For the usage of some services, some automatic calls are scheduled to upload cor- responding data.
Page 158: How To Call Online Services Manually (As A User)
Manual Calls Manual calls allow you to connect to the Online Server in order to retrieve new infor- mation (update postal rates, ERA/slogan or messages) or to enable features and options (weigh platform capacity, number of accounts, differential weighing, etc.). You will be instructed to use this function when rates change if you do not have a rate protection agreement.
Page 159: How To Test The Connection To Online Services
Testing the Connection to Online Services You may test the connection to the Online Services server via the commands in the Online Services menu: Ping server • Establishes a connection and checks whether the server answers to a 'ping' command. This test: Connection Settings Validates connection parameters (see p.187)
Page 160: Uploading Statistics
Uploading Statistics Uploading Statistics This manual call uploads report data to the Online Services server, so that you can display reports that integrate the latest figures on your Online Services web page. Otherwise, automatic calls upload report data to the Online Services server at the end of each month.
Page 161: System Online Services
System Online Services System Online Services Ink Management Service The Ink Management service sends an electronic message to the Online Services server when the mailing machine’s ink supply is running low. An e-mail message then informs you of that condition so that the ink cartridge can be replaced in time.
Page 162: Configuring Your Mailing System
Configuring your Mailing System 8 Configuring your Mailing System This section describes the general settings you can apply to your Mailing System. Some of them can be managed directly by all users whereas most of them require access as supervisor . Settings Overview...............
Page 163 Postage Imprint Default Settings........178 How to Change the Default Rate .................178 How to Change the Default PPI ................179 How to Change the Default ERA .................179 How to Change the Default Slogan ..............180 How to Set the Automatic Date Advance Time ............181 How to Set the Default Printing Offset ..............182...
Page 164: Settings Overview
Settings Overview Settings Overview This section describes two types of settings that are available on your system: User settings, that only last as long as the user who applies them is logged in • Supervisor settings, sets the default or permanent settings of your Mailing System. •...
Page 165: Logging In / Out As The Supervisor
Logging in / out as the Supervisor Logging in / out as the Supervisor Log in as supervisor You need to be logged in as supervisor to configure the Mailing System and perform functions such as managing accounts and access rights, generating certain reports, etc.
Page 166: How To Exit The Supervisor Mode
Exiting the Supervisor Mode Follow the step below to exit the supervisor mode. You must exit the supervisor Mode before you can begin to print postage. How to Exit the Supervisor Mode How to Exit the To exit the supervisor mode: Supervisor Mode As supervisor: Press...
Page 167: Changing The Display Language
Changing the Display Language Changing the Display Language You can choose a language among those available in the Mailing System for your mailing session (3 languages maximum). How to Change the Display Language How to Change To change the current display language: the Display As a user: Language...
Page 168: Enabling/Disabling Sounds
Enabling/Disabling Sounds Enabling/Disabling Sounds You can enable or disable the system beeps separately: Beeps on keys • Beeps on warnings and errors. • How to Enable / Disable the Beeps How to Enable / To enable or disable the beeps: Disable the As a user: Beeps...
Page 169: Display Settings
Display Settings Display Settings You can adjust the contrast of the display for bright or dark working environments. How to Adjust the Display Contrast How to Adjust To adjust the display contrast: the Display As a user: Contrast Press and type 11.3 or select the path: >...
Page 170: System Time-Outs And Settings
System Time-outs and Settings System Time-outs and Settings System settings include: System motor time-outs • Sleep mode time-out • System Time-outs The system time-outs are defined as follows: Start The period of time the system waits for an envelope after pressing Once this time-out is reached the system stops.
Page 171: How To Change System Time-Outs
This is a user setting that only lasts as long as you are logged in. Setting Default Time-Outs How to Change System Time-Outs How to Change To change the system time-Outs: System How to Log in as Supervisor As Supervisor (see p.160) Time-Outs Timeout setting...
Page 172: High Value, Low Credit Warnings And Pin Codes
High Value, Low Credit Warnings and PIN Codes High Value, Low Credit Warnings and PIN Codes Warnings Your Mailing System can warn you that the postage amount that you have typed is higher than a preset value. This high-amount warning prevents you from accidentally printing high postage amounts.
Page 173: How To Set/Cancel A Credit Pin Code
Credit PIN Code You can create a credit PIN code to control access to only those who are authorized Money Operations to add postage. (see p.81). How to Set/Cancel a Credit PIN Code How to Set/ To set a credit PIN code: Cancel a Credit How to Log in as Supervisor As supervisor (see...
Page 174: Weighing Settings
Weighing Settings Weighing Settings The weighing settings include: Setting a default weighing type used for mailing • Activating/ De-activating the WP Automatic Selection functionality. • Zeroing the weigh platform • Checking on Zero Weight • Setting the GEO code that corresponds to the geographical location of the Mailing •...
Page 175: How To Activate The Automatic Weight Detection On The Wp
Weighing Platform Automatic Selection This functionality shall be implemented for improving the user productivity and the ease of use of the mailing system. The user is able to change the weighing type to the WP standard weighing by putting a mail piece onto the WP. The WP standard weighing is automatically selected when a weight increase is detected on the WP.
Page 176: How To Zero The Weighing Platform
Zeroing the Weighing Platform You can reset the Weighing Platform in the following ways: Set to zero: resets the weight to zero • Tare: sets the weight to zero with an additional tray on the Weighing Platform • Rezero: physically adjusts the Weighing Platform to zero. •...
Page 177: How To Rezero The Weighing Platform
How to Rezero the Weighing Platform How to Rezero To re-zero the Weighing Platform: the Weighing How to Log in as Supervisor As supervisor (see p.160): Platform Press and type 6.1.2 or select the path: > System settings > Weighing functions > Zero Weigh Plarform Remove all items from the Weighing Platform.
Page 178: How To Activate / De-Activate Checking On Zero Weight
Checking on Zero Weight The function Zero Weight can be activated/de-activated by the supervisor. When the function is de-activated, the [Permit Mail ] type of stamp may not be captured. The weight values in the Permit Report may then be inaccurate (inaccurate averages for instance).
Page 179: How To Set Dynamic Scale High Accuracy Mode
Dynamic Scale High Accuracy Mode How to Set Dynamic Scale High Accuracy Mode How to Set To activate the high accuracy setting: Dynamic Scale How to Log in as Supervisor As supervisor (see p.160): High Accuracy Press and type 6.2.1 or select the path: Mode >...
Page 180: How To Change The Geo Code
GEO Code The Weighing Platform calculates mail piece weights that have to be corrected ac- cording to the geographical location of the Mailing System, as weights can change with the altitude and latitude. The correcting geodesic code may be entered: Automatically with Online Services •...
Page 181 Geodesic map...
Page 182 Geodesic codes...
Page 183: Postage Imprint Default Settings
Postage Imprint Default Settings Postage Imprint Default Settings The settings of the postage imprint 'by default' include: Stamp default settings: sets the default rate, ERA and slogan for mailing oper- • ations Automatic Date Advance: enables early date change to continue printing postage •...
Page 184: How To Change The Default Ppi
Default Pre-Paid Imprint (PPI) The default PPI is automatically selected when the [PPI ] type of stamp is activated. How to Change the Default PPI How to Change To change the default rate: the Default PPI How to Log in as Supervisor As supervisor (see p.160): Press...
Page 185: How To Change The Default Slogan
Changing the Default Slogan See also Managing Slogan p.198 • How to Change the Default Slogan How to Change To change the default Slogan: the Default How to Log in as Supervisor As supervisor (see p.160): Slogan Press and type 3.3.2 or select the path: >...
Page 186: How To Set The Automatic Date Advance Time
Automatic Date Advance The Automatic Date Advance function automatically changes the date printed on mail pieces at a preset time to the next 'working day' date. Example: You can set the system to change dates at 17:00 hours and set Saturdays and Sundays to be non-working days.
Page 187: How To Set The Default Printing Offset
Printing Offset The printing offset is the distance between the right edge of the envelope and the imprint. You can increase the distance by about 5 mm or 10 mm. How to Set the Default Printing Offset How to Set the To change the default printing offset: Default Printing How to Log in as Supervisor...
Page 188: Imprint Memories
Imprint Memories 8.10 Imprint Memories The Imprint Memories are presets for your stamp types. As a user, you can quickly recall a saved setting to simplify operation and save time Using Imprint Memories (see p.77). As supervisor, you can create, edit/modify or delete an Imprint Memory. Each Imprint Memory is identified by a name and a number.
Page 189: How To Create An Imprint Memory
Managing Imprint Memories How to Create an Imprint Memory How to Create To create an imprint memory: an Imprint As supervisor (see How to Log in as Supervisor p.160): Memory Press and type or select the path: > Predefined imprint management Imprint The current list of imprint memories is displayed in the memories...
Page 190: How To Delete An Imprint Memory
How to Delete an Imprint Memory How to Delete To delete an imprint memory: an Imprint How to Log in as Supervisor As supervisor (see p.160): Memory Press and type or select the path: > Predefined imprint management Select an imprint memory from the list of saved imprint me- mories.
Page 191: Default Sealing Mode
Default Sealing Mode 8.11 Default Sealing Mode As supervisor, you can set the default sealing Mode (ON or OFF). This setting is used only if the Mixed-Size Feeder is connected. How to Set the Default Sealing Mode How to Set To modify the Default Sealing Mode: the Default How to Log in as Supervisor...
Page 192: Connection Settings
Connection Settings 8.12 Connection Settings Connection to the Postal Services or Online Services To add credit or access Online Services, the Mailing System can use the following networks: An analog / fax telephone line through an analog modem • An Internet access through a high speed LAN (Local Area Network). •...
Page 193: How To Set The Analog Modem Parameters
Analog Telephone Line and Modem Settings These settings include the modem parameters and the telephone number that the Money Mailing System calls to credit the meter or connect to Online Services (see Operations p.81). How to Set the Make sure the telephone line is selected: see Postal/Online Services Connection p.187.
Page 194: Time And Date Management
Time and Date Management 8.13 Time and Date Management Daylight Savings Time Transitions Your Mailing System normally auto-adjusts to Daylight Savings Time. However, if a manual adjustment is necessary, you can use either of the following procedures to correct the Mailing System time: How to Unlock the PSD As a user: p.87...
Page 196: Options And Updates
Options and Updates 9 Options and Updates This section describes how you can upgrade your system by adding optional functions and elements of stamp such as latest postal rates, additional ERAs or slogans. Options and Updates Process..........193 How to Access the Options and Updates Menu ..........
Page 198: Options And Updates Process
Options and Updates Process Options and Updates Process You can update your Mailing System by: Adding new options, such as Differential Weighing, Advanced Reporting or in- • creasing the maximum number of accounts Update postal Rates and Prepaid Postal Imprints (PPI) •...
Page 199: Using The Mailbox
Using the Mailbox Using the Mailbox The mailbox allows you to receive messages from the Mailing System or from customer service via the server. On the home screen, an icon indicates that the mailbox contains unread messages. Unread messages icon on home screen: Mailbox list screen indicates unread messages and allows you to delete read messages.
Page 200: How To Delete Messages
How to Delete Messages How to Delete As a user: Messages Select on display , or Press and type or select the path: > Mailbox Mailbox screen is displayed. Select the message to be deleted and press [OK]. Delete message Select to erase the message.
Page 201: Managing Options
Managing Options Managing Options Consulting the Option List The option list includes the options actually loaded into your Mailing System and in- dicates the options that are activated. You can also display details for each option. For more information about the options you can add to your Mail- ing System, please contact customer service.
Page 202: How To Load New Options
Activating New Options Process for Activating Options You can activate new options by connecting the Mailing System to Online Services server. New available options are automatically downloaded into your Mailing System and activated. Contact customer service to have new options ready for down- loading on the Online Services server.
Page 203: Managing Slogan
Managing Slogan Managing Slogan The Slogans are graphical slogans you can add on the left hand side of the stamp printed on mail pieces. Business Mail Slogans include BM ( ) licence plates. To select a BM, select the corresponding slogan. •...
Page 204: How To Modify Or Delete A Slogan
Modifying the List of Slogans The procedure below allows you to change the menu name of an slogan or to remove an slogan from the list. How to Modify or Delete a Slogan How to Modify To modify or delete an slogan: or Delete a How to Display the List of Display the list of slogans (see...
Page 205: Managing Eras
Managing ERAs Managing ERAs The ERAs are pictures you can include on the left hand side of the stamp printed on mail pieces. ERA management is identical to Slogan management (p.198). As supervisor, you can: Load ERAs. • Rename ERAs •...
Page 206: How To Modify (Or Delete) An Era
Modifying ERAs The procedure below allows you to change the name of an ERA or to remove an ERA from the franking machine. How to Modify (or Delete) an ERA How to Modify To modify (or delete) an ERA: (or Delete) How to Display the List of ERAs Display the list of ERAs (see p.200).
Page 207: Managing Postal Rates
Managing Postal Rates Managing Postal Rates Your Mailing System uses rate tables to calculate postage amounts. As supervisor, you can: Display the list of rate tables and see which table the system is currently using • Download new postal rate tables. •...
Page 208: How To Download New Postal Rates
Downloading New Postal Rates The procedure below allows you to download new rate tables. How to Download New Postal Rates How to To download new rates: Download New How to Check your Rate Display the list of rate tables (see Updates p.202 above).
Page 209: Managing Prepaid Imprints (Ppi)
Managing Prepaid Imprints (PPI) Managing Prepaid Imprints (PPI) As supervisor, you can: Display the list of PPIs in the machine • Add new PPIs using an USB memory key • Delete PPIs • How to Change the Default PPI Set the default PPI (see p.179).
Page 210: How To Add Or Delete Ppis
Adding or Deleting PPIs You can add PPIs to the machine using an USB memory key as follows. How to Add or Delete PPIs How to Add or To add a PPI: Delete PPIs How to Display the List of PPIs Display the list of PPIs (see p.204.
Page 211: Updating System Software
Updating System Software Updating System Software Occasionally it will be requested that you download new software for your Mailing System. The software package may include feature enhancements or updates. Also, if you purchase an additional service, you may be required to download the software to support this new service.
Page 212: How To Update The System Software
How to Update the System Software How to Update To update the system software: the System How to Log in as Supervisor As Supervisor (see p.160): Software Press and type 10.5 or select the path: > Online Services > Server loading Select the element to download.
Page 214: Maintaining Your Mailing System
Maintaining your Mailing System 10 Maintaining your Mailing System This section contains important information about the maintenance of your Mailing System in order to keep it in good condition. 10.1 Maintaining the Ink Cartridge ..........211 How to Display Ink Level and Cartridge Data ............... 212 How to Display Ink Level and Cartridge Data .............
Page 216: Maintaining The Ink Cartridge
Maintaining the Ink Cartridge 10.1 Maintaining the Ink Cartridge About the Ink Cartridge The ink cartridge for printing is located in the Mailing System and contains ink that has been tested and approved by the postal service. The ink cartridge uses ink jet technology. It requires the print head nozzles to be cleaned regularly to provide a good printing quality.
Page 217: How To Display Ink Level And Cartridge Data
Displaying Ink Level and Cartridge Data You can display the ink level and other cartridge data, such as: Ink consumed in percent • Ink colour • Cartridge status (present or not present) • First used date • Best before Also check the date on the cartridge box.
Page 218: How To Align The Print Heads
Setting the Headset Alignment Aligning the print heads is required if there is an between the top and the bottom of the imprints. Your Mailing System requires the heads to be aligned after each cartridge change. How to Align the Print Heads How to Align the To align the print heads: Print Heads...
Page 219 Press [OK] to validate. Repeat the previous step until lines F are aligned.
Page 220: How To Clean The Print Heads Automatically
Cleaning the Print Heads If the printing on envelopes or labels looks unclear or dirty in some way, clean the headset to restore the print quality. If the headset has to be cleaned too often, change the automatic cleaning interval as indicated.
Page 221: How To Change The Ink Cartridge
Changing the Ink Cartridge The Power cord must be plugged in to move the cartridge into the 'replacement' position. How to Change the Ink Cartridge How to Change Open the cover: the ink cartridge moves to the repla- the Ink Cartridge cement position.
Page 222 Insert the new ink cartridge, and then push it forward until you hear the click. Close the cover. The alignment process of the printing heads starts automa- tically.
Page 223: Filling And Adjusting The Feeder Sealer
Filling and Adjusting the Feeder Sealer 10.2 Filling and Adjusting the Feeder Sealer Filling the Sealer Bottle The Automatic Feeder uses water for sealing envelopes. If the system is out of water, the mailing process continues but the envelopes will not sealed properly.
Page 224: Cleaning The Mail Path
Cleaning the Mail Path 10.3 Cleaning the Mail Path Cleaning the mail path includes: Cleaning sealer brushes and sponge • Cleaning feeder belts and rollers • Cleaning the Mailing System sensors on the mail path. • Cleaning Brushes and Sponge of the Sealer MAKE SURE YOUR SYSTEM IS DISCONNECTED FROM POWER SOURCE BEFORE CLEANING! How to Clean the Brushes and Sponge (Sealer)
Page 225 Clean the sponge and the brush. Re-install the sponge and retainer. Put the brush back and push the release lever back down until it snaps into place. Push down on the upper drive assembly until it locks back into position.
Page 226: How To Clean The Feeder Belts And Rollers
Cleaning the Feeder Belts and Rollers Follow the steps below to clean the belts and rollers of the feeder and of the Dynamic Scale (if installed). How to Clean the Feeder Belts and Rollers How to Clean To clean the feeder belts and rollers: the Feeder Belts Open equipment covers;...
Page 227: Touchscreen Calibration
Touchscreen Calibration 10.4 Touchscreen Calibration Depending on the pointing device you use on the touchscreen (finger, stylus or other pointing accessory), you may want to calibrate the sensitivity of the touchscreen to improve the screen responsiveness. How to Calibrate the Touchscreen How to Calibrate To calibrate the touchscreen: the Touchscreen...
Page 228: Maintenance Processes
Maintenance Processes 10.5 Maintenance Processes Performing the Update Registration Procedure to Change your Address This procedure is to be used if you have changed address. First contact your Customer Service to update your details, then you will be instructed to perform the update registration procedure by the USB key you will be sent. Updating Registration Check that your Mailing System is connected to the network before starting.
Page 230: Troubleshooting
Troubleshooting 11 Troubleshooting This section helps you solve problems you may encounter while using your Mailing System. 11.1 Paper Jamming ..............227 How to Clear Mail Jammed in the Base................ 227 How to Clear Mail Jammed in the Mixed-Size Feeder..........228 How to Remove Mail Jammed in the Dynamic Scale ...........
Page 232: Paper Jamming
Paper Jamming 11.1 Paper Jamming Base Jamming Envelopes are stopped in the transport mechanism of the Base. Possible causes Actions Mailpiece is too thick. 1 Clear the Base as indicated below. • Mail size is incorrect. • 2 Correct the cause indicated in the Envelopes properly •...
Page 233: How To Clear Mail Jammed In The Mixed-Size Feeder
Mixed-Size Feeder Jamming Some envelopes are blocked in the Mixed-Size Feeder. Possible causes Actions Mail piece is too thick. 1 Unblock the Mixed Size Feeder as • indicated below. Mail size is incorrect. • Too many envelopes are on the •...
Page 234 If necessary, lift up the brush release lever. Remove jammed envelopes. Position the brush and push the brush release lever until it snaps into place. Push down on the upper drive assembly until it locks back into position. Close the cover.
Page 235: How To Remove Mail Jammed In The Dynamic Scale
Dynamic Scale Jamming Occasionally envelopes can become jammed in the Dynamic Scale. Possible causes Actions Mail size is incorrect. 1 Unblock the Dynamic Scale by fol- • lowing the steps outlined below. Envelopes properly • stacked on the Feed Platform. 2 Correct the cause: Mail Specifi- Mail sizes: see...
Page 236: Label Jamming
Label Jamming 11.2 Label Jamming A Label is Jammed in the Base Possible causes Actions A label is blocked in the Automatic Clear the label as indicated below. Label-Dispenser or in the transport mechanism of the system base. How to Clear a Label Jammed in the Base How to Clear a To clear a label jammed in the Base:...
Page 237: Weighing Problems
Weighing Problems 11.3 Weighing Problems The Weighing Device does not Weigh Properly If the Base does not display a correct weight, complete the following actions to correct the problem. Display – – g indicates a weighing error. When this weighing error occurs on the home screen, the Standard Weighing mode is automatically selected if the Automatic Weight Detection is acti- How to Activate the Automatic Weight Detection on the...
Page 238: Diagnostics And System Data
Diagnostics and System Data 11.4 Diagnostics and System Data Diagnostics allow you to find the root cause of a an issue or a breakdown that may occur during the life of your Mailing System. The system performs tests automatically to diagnose the problem and generate cor- responding reports.
Page 239: How To Access Diagnostic Data
How to Access Diagnostic Data How to Access To gain access to a diagnostic data: Diagnostic Data How to Log in as Supervisor As supervisor (see p.160): Press and type or select the path: > Maintenance > Diagnostics The system requires you press [OK] to start the diagnostic tests, then displays the list of the tests.
Page 240: How To Display The Event Lists
How to Display the Event Lists How to Display To display the event lists: the Event Lists How to Log in as Supervisor As supervisor (see p.160): Press and type 7.1.3 or select the path: > Maintenance > System info > Event list Select the >...
Page 242: Specifications
Specifications 12 Specifications This sections contains the main specifications of your Mailing System. 12.1 Mail Specifications ............239 12.2 Recommended Operating Conditions ....... 241 12.3 General Specifications ............242 12.4 Operating Specifications ........... 243...
Page 244: Mail Specifications
Mail Specifications 12.1 Mail Specifications Envelope Specifications Envelope Dimensions (note: Your Mailing System can handle the envelope & flap sizes as illustrated below the illustration is not on scale) Envelope Weight 2.83 g 907 g Envelope Thickness 0.2 mm 10 mm...
Page 245 In the Feeder See also How to Use the Feeder p.37. • Envelope Stack Min weight 2.83 g Max weight 907 g Max height 10 cm The feeder cannot process nested envelopes. In the Dynamic Scale Envelope Thickness 0.2 mm 1.25 cm Envelope Weight 1 kg...
Page 246: Recommended Operating Conditions
Recommended Operating Conditions 12.2 Recommended Operating Conditions Temperature and Relative Humidity Your Mailing System should only be operated in the following conditions: Temperature range Ambient temperature: +10°C - +40°C. Relative humidity 80% max. without condensation. Weighing accuracy To obtain the best weighing results, use a solid and steady table: Away from any doors •...
Page 247: General Specifications
General Specifications 12.3 General Specifications Dimensions (mm) (Width x Length x Height) Base: 253 x 442 x 321 • Catch tray: 315 x 348 x 127 • Mixed Size Feeder: 260 x 350 x 615 • Dynamic scale: 263 x 350 x 438 •...
Page 248: Operating Specifications
Operating Specifications 12.4 Operating Specifications Envelope dimensions and weights Max. length: 330 mm • Max. width: 254 mm • Flap max. height: 76 mm • Min. thickness: 0.2 mm  Max. thickness (manual feeder): 16 mm  Max. thickness (Mixed size feeder) : 12 mm ...
Page 250 Index Disconnecting 9 Access Control 91 Dynamic weighing 46 Account 17, 106 Dynamic Weighing Batch Mode 68 Account Information 101 Dynamic weighing 57, 68 Account level 156 Dynamic weighing batch-mode 57 Account structure 100 Accounts with Access Control 97 Automatic Date Advance 181 ERA 17, 74 Automatic calls 152 Energy Star®...
Page 251 Rate Updates 151 LAN 8, 188 Rate tables 202 Label Indicator 17 Rear Guide-Wall 13 Label Storage 14 Received 59 Language 162 Remaining credit 17 Remote Account Management 98 Running Mail 43, 51, 61, 63 Maintenance Processes 223 Manual Calls 153 Manual Weight Entry 47, 58, 68 Sealer Bottle 15 Mixed-Size Feeder 13, 13, 14...
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quadient IS-480 User Manual

Table of Contents

2 Meet Your Mailing System

3 Processing Mail

4 Money Operations

5 Managing Accounts and Assigning Rights

6 Reports

7 Online Services

8 Configuring Your Mailing System

9 Options and Updates

10 Maintaining Your Mailing System

11 Troubleshooting

Quick Links

Chapters

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Questions and answers

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Summary of Contents for quadient IS-480