quadient IS-280 Operator's Manual
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quadient IS-280 Operator's Manual

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IS-280

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  • Page 1 Operator Manual Mailing Systems IS-280...

  • Page 2: Table Of Contents

    | Page 1 | TOC | | Table of Contents Read this First What you will Find in this Manual ..............3 Safety Requirements ..................5 Meet Your Mailing System System Layout ....................11 Control Panel Features ..................13 Connections .....................17 Power Management ..................19 Processing Mail How to choose a Meter Impression ..............23 Preparing and Starting your Job Run ..............25...
  • Page 3 | Page 2 | TOC | | System Data ....................88 myEquipment E-Services Overview ......................91 Connecting to E-Services ................92 Uploading Statistics ..................97 E-Services available on your System ..............98 PC Meter Link Application PC Meter Link Application Overview .............103 Add Funds ....................105 Download Data ....................106 Get Support ....................107 Configure Alerts .....................108...
  • Page 4 | Page 3 | TOC | | Troubleshooting 12.1 Weighing Problems ..................171 12.2 Diagnostics and System Data ..............173 Specifications 13.1 Mail Specifications ..................179 13.2 Technical Specifications ................180 13.3 Weighing Plateform (optional) ..............181...
  • Page 5 | Page 4 | TOC | |...

  • Page 6: Read This First

    | Page 1 | Read this First | 1 Read this First This section contains important information about recommended safety precautions and the best environmental conditions in which to operate your system. What you will Find in this Manual ........3 Safety Requirements ............5 How to Disconnect your Mailing System ............7...

  • Page 8: What You Will Find In This Manual

    | Page 3 | | What you will Find in this Manual Section 1: Read this First Make sure your have read and fully understood the safety requirements in this section. This section also includes a list of acronyms and symbols used throughout this user guide to explain the features and functions of your mailing system.
  • Page 9 | Page 4 | | | Symbols This manual uses the symbols listed below to highlight information that we feel is important for you to know. This symbol... Indicates... WARNING : indicates a human safety hazard. ATTENTION : brings to your attention a risk to your equipment or your mail that could result from an action you may perform.

  • Page 10: Safety Requirements

    | Page 5 | | Safety Requirements Power Connection Before powering up your Mailing System, please check to ensure the system meets your local AC voltage requirements. For information on power specifications, please refer to the plates at the back of each System component. In addition to checking the power requirements, we also recommend that you: •...
  • Page 11 | Page 6 | | | Environmental compliance Is Mailing Systems are eco-friendly designs that: • last longer, run cooler and use up to 50% less energy, • operate more efficiently, saving you time and money, • protect the environment with innovative product and packaging designs. In addition to minimizing our carbon footprint, Neopost Canada also recycles used Ink Cartridges and system components as they reach their end of life.
  • Page 12 | Page 7 | | Disconnecting your Mailing System How to Disconnect your Mailing System Only unplug the power cord when the Mailing System is in Sleep Mode (Mode to avoid keeping the Ink Cartridge in a position where the ink may dry out and become unusable). First switch your Mailing System to Sleep Mode (See How to Activate 'Sleep' or 'Awake' Mode...

  • Page 14: Meet Your Mailing System

    | Page 9 | Meet Your Mailing System | Meet Your Mailing System Get to know your Mailing System in this section. System Layout ..............11 Control Panel Features .............13 Connections ...............17 Power Management ............19 How to Activate 'Sleep' or 'Awake' Mode .............19...

  • Page 16: System Layout

    | Page 11 | | System Layout System Components Mail Path Location to insert envelopes for printing. Weighing Platform Measures the weight of mail pieces. Allows you to set up Job Runs and change system set- Control Panel ting and features as needed. Ink Cartridge Access Allows you to access the Ink Cartridge.
  • Page 17 | Page 12 | | | Inside Machine Ink Cartridge Access Provides access to the machine ink cartridge. Panel Provides the ink used to print an Impression on an enve- lope or label. Ink Cartridge See also Changing the Ink Cartridge on page 164 .

  • Page 18: Control Panel Features

    | Page 13 | | Control Panel Features Control Panel See control panel and screen layout on the flap of the manual cover.
  • Page 19 | Page 14 | | | Display Areas Active Accounts Displays the Account that is currently selected. Slogan Indicates that a slogan will be printed. Date Displays the Date that will be printed. Impression memory Displays the selected Impression memory. Mailbox Indicates unread messages in your mailbox.
  • Page 20 | Page 15 | | Keys and Shortcuts NAVIGATION KEYS Return Goes back to the previous screen. Home Screen Returns the system to the Home Screen. Menu Accesses the Menu Settings. Validates a selection. Navigation Ar- Navigate up or down through lists or menus. rows SHORTCUT KEYS Rate Selection...
  • Page 21 | Page 16 | | | Keypad Use The table below indicates the character combinations you can create by pressing the same key several times in a row. Alpha-Numeric Modem Settings 2ABCabc 2ABC 3DEFdef 4GHIghi 5JKLjkl 6MNOmno 7PQRpqr 8TUVtuv 9WXYZwxyz .

  • Page 22: Connections

    | Page 17 | | Connections Connectors Your Mailing System has Universal Serial Bus (USB) ports that allow you to connect various USB devices, a Printer or a USB Memory Key. Power Connector To AC mains adaptor. To peripherals (see detail in next USB Ports table) LAN Port...
  • Page 23 | Page 18 | | | Right Side USB Connectors • To modem (optional) Flat • To memory device • To printer Square • To USB PC Meter link A LAN connection can only be completed if the LAN Cable is connected to the System BEFORE the power chord is plugged IN.

  • Page 24: Power Management

    | Page 19 | | Power Management Energy Star Compliance Office equipment is generally powered on 24 hours a day, so power management features are important for saving energy and reducing air pollution. Your Mailing System is an Energy Star qualified Mailing System that automatically goes into a low-power Sleep Mode after a period of inactivity.
  • Page 25 | Page 20 | | | When switching to 'Soft Off' Mode, the following screen may appear: Press [OK] to confirm. The call will be cancelled and the system will move into soft OFF Mode). Turning the system to Sleep or Soft Off Mode ends your working session: the system will then restart and activate your Default Systems Settings.

  • Page 26: Processing Mail

    | Page 21 | Processing Mail | 3 Processing Mail This section describes how to set up a Job Run. Depending on the type of job you wish to run, you can: • Choose a Meter Impression. • Select a Postage Rate. •...
  • Page 27 | Page 22 | Processing Mail | | How to Count Mail pieces by Weighing ............53...

  • Page 28: How To Choose A Meter Impression

    | Page 23 | | How to choose a Meter Impression Customizing Your Impression You can choose from a variety of Impression types to complete your Job Runs as needed. You can select a Standard Impression to print postage, a “Received” Impression to print the date on Incoming Mail, or to seal envelopes that have already include a Meter Impression.
  • Page 29 | Page 24 | | | Type of process Type of Available Impression Impression Options • Rate Applying postage to outgo- [Standard ] ing mail • Weight • Date Format • Slogan (Optional) • No Weight, Postage Re-dating a mail piece [Correction date ] Amount = 0 •...

  • Page 30: Preparing And Starting Your Job Run

    | Page 25 | | Preparing and Starting your Job In this section This section recommends a list of mail preparation steps to help you run your mail more efficiently. Mail preparation involves: • Sorting mail by type and task , to make processing faster (Sorting Mail by Type and by Task on page 25 )

  • Page 31: How To Log In And Start A Job Run

    | Page 26 | | | Turning On Your System and Starting a Job Run Turning on your system automatically starts a job set up using your Default System Settings. Depending on the Default System Settings you choose: • Access to your system may be open to all Users. •...

  • Page 32: How To Change A Meter Impression

    | Page 27 | | Entry of an Account PIN is required if the Login screen appears. Select the Account you wish to allocate your postage costs to by completeing the following steps if the Account screen appears. - Use the up and down arrows to select an Account, then press[OK] to accept your selection.
  • Page 33 | Page 28 | | | Select Type and press [OK] . The Type of Imprint screen is displayed. Select the type of Impression from the list displayed on your screen and press [OK] The Build Imprint screen is updated and displays the menu items that allow you to modify the Impression option.

  • Page 34: Processing Standard Mail

    | Page 29 | | Processing Standard Mail This section describes the system settings to be selected and the mail preparation steps to be completed in order to print a Standard Meter Impression. Applying Postage Setting the Postage The instructions below outline the steps that you need to complete to set up your system to print a Meter Impression.
  • Page 35 | Page 30 | | | To change the type of Meter Impression if you are not in Standard Mode: Press and type 1 to access the Build Imprint Screen. The Meter Impression Type is indicated on line 2 of the screen. To change the type of Meter Impression: –...
  • Page 36 | Page 31 | | Select a Postage Rate and add Options . Press to open the Rate Selection Screen. You have now different methods available to select your Postage Rate: - Select a Rate shortcut, a Rate Category shortcut (Marketing, Mailing, Shipping, Special services)or Type a number to display the available Rate options.

  • Page 37: How To Apply Postage (Running Mail)

    | Page 32 | | | How to Apply Postage (Running Mail) In Manual Weight Entry Mode Select a Postage Rate and add Services (If required). Press Select Manual Weight Entry and press [OK] The following screen will appear. Enter the weight and press [OK] . The weight of the mail piece is displayed in the Weight Area of the Home Screen and the postage amount is calculated.
  • Page 38 | Page 33 | | In Standard Weighing mode , you can print postage directly onto mail pieces from the Home Screen: Place an item on the weighing device. The weight of the mail piece is displayed in the Weight Area of the Home Screen and the postage amount is calculated.

  • Page 39: How To Correct The Postage Value (Settings)

    | Page 34 | | | Correcting a Postage Value Set-up Requirements This section describes the system settings to be selected and the mail preparation steps to be completed in order to print a Postage Value Correction Meter Impression. This type of Meter Impression corrects the postage amount that has already been printed.
  • Page 40 | Page 35 | | To change the type of Meter Impression . Press and type 1 to access the Build Imprint screen. To select an option displayed on the screen: Highlight the option using the arrow keys Then press to accept your selection.

  • Page 41: How To Correct Postage Value (Running Mail)

    | Page 36 | | | Running Mail Once you have completed setting up your Impression, follow the instructions below to process your postage value correction Impression. How to Correct Postage Value (Running Mail) The Postage Value is displayed on the Home Screen. To print postage directly onto your mail pieces: Insert the mail piece (or a label tape) into the mail path against the rear-guide wall, with the side to be printed facing upwards.

  • Page 42: Date Correction Mode

    | Page 37 | | Date Correction Mode In this Section This section describes the system settings to be selected and the mail preparation steps to be completed in order to print aDate correction Meter Impression. This type of Meter Impression corrects or advances the date. The Meter Impression was printed on the item.

  • Page 43: How To Correct The Date (Running Mail)

    | Page 38 | | | To change the type of Meter Impression. Press then type 1 to access the Build Imprint screen. The following screen appears: The type of Impression is indicated on line 2 of the screen. To select an option on the displayed screen: Highlight the option using the arrow keys Then press to accept your selection.

  • Page 44: Printing A Manifest [Statement Of Mailing]

    | Page 39 | | Printing a Manifest [Statement of Mailing] In this Section This section describes the system settings to be selected and the mail preparation steps to be completed in order to print a Manifest [Statement of Mailing ]. How to Set up a Manifest Required settings: Make sure you are on the...

  • Page 45: How To Print A Manifest (Statement Of Mailing)

    | Page 40 | | | Select Statement of Mailing and press[OK] To select an option on the displayed screen: – Highlight the option using the arrow keys – Then always press to validate your selection. The Build Imprint screen appears. Select Amount The Amount Entry screen appears.

  • Page 46: Printing "Received"On Incoming Mail

    | Page 41 | | Printing “Received”on Incoming Mail in this section This section describes how to use the [“Received”Meter Impression ] to: • Print the Date on Incoming Mail, and/or • Print 'Received' on Incoming Mail. See also • How to choose a Meter Impression. Make sure you have completed the mail preparation steps mentioned in Preparing and Starting your Job Run...

  • Page 47: How To Process Received Mail (Running Mail)

    | Page 42 | | | To change the type of Meter Impression: – Press and type 1 to access the Build Imprint screen. – Select Type and press[OK]. – Select Received from the Type of Impression Screen and press [OK] . To select an option on the displayed screen: Highlight the option using the arrow keys Then press...

  • Page 48: Settings Details

    | Page 43 | | Settings Details Changing Accounts How to Change Accounts To assign postage costs of a completed job run to an Account (s), complete the set up instructions listed below before processing your mail. To change Accounts logged in as a User: Either: Press and type 5...

  • Page 49: How To Select A Rate

    | Page 44 | | | Selecting a Rate Selecting a rate allows your Mailing System to calculate the postage amount once the mail piece Weight is received. Weight can be determined by using a Weighing Device or by entering it manually (Manual Entry is used mainly for large parcels).
  • Page 50 | Page 45 | | Once the Rate Selection Screen appears, you can: - Type a rate number 1 to 7 to display the available rate and options or - Press 8 to select the Rate wizard . The Rate Wizard allows you to view the complete listing of all available Rates and Rate options stored on your Mailing System.
  • Page 51 | Page 46 | | | - All of the Options available, depending on your previous choices, are displayed as a list (including “No Options”). - After you select a service, any additional service options will appear. Choose all of the service options you need and press[OK] to validate your selection. •...

  • Page 52: How To Change The Weighing Mode

    | Page 47 | | How to Change the Weighing Mode To change the Weighing Mode from the Home Screen: Either: Press Press and type 2.1 Select the path: Job Settings Weighing Mode The Weighing Mode screen is displayed. The options displayed on the screen depend on the Weighing Devices that are connected to your Mailing System.

  • Page 53: How To Enter The Weight Manually

    | Page 48 | | | How to Enter the Weight Manually To enter the weight manually from the home screen: First, you must select the Postage Rate then: Press Press and type 2.1 Select the path: Job Settings Weighing Mode The Weighing Mode Screen appears.

  • Page 54: How To Change The Date

    | Page 49 | | Configuring the Meter Impression Depending on the current type of Meter Impression you have selected, you may be able to modify the following Impression elements: • Change the printed Date. • Add a Slogan to the left of the Meter Impression. Accessing the Impression Configuration Menus Once you have selected the type of Impression you would like to print you can configure the Impression layout.
  • Page 55 | Page 50 | | | Select Date and press [OK] (or type 3 ). The Date Advance screen is displayed. From the Date Advance Screen, you can now configure the Date to be printed as follows: - To choose another Day, select the corresponding item from the list. - The icon indicates the current selection.

  • Page 56: How To Add Or Remove A Slogan

    | Page 51 | | How to Add or Remove a Slogan To add or remove a Slogan from your Meter Impression: Either: Press and type 1 or select the path: Build Imprint Select Slogan and press [OK] (or type 1 ). The Select Slogan Screen appears.

  • Page 57: How To Use A Impression Memory

    | Page 52 | | | Using Impression Memories Impression Memories allow you to create a preset Meter Impression that can include the Postage Rate, a Slogan and the Date Mode allowing you to recall common jobs from the memory of your Mailing System. In Account-activated configurations, Impression Memories allow you to assign your postage costs to pre-selected Accounts.

  • Page 58: Advanced Operations

    | Page 53 | | Advanced Operations Piece Counting This function uses the Weighing Platform to count a stack of identical mail pieces. How to Count Mail pieces by Weighing To count mail pieces by Weighing: Either: Press and type 10 Select the path: Piece Counting and Press [OK] Place 10 items on the Weighing Platform and press [OK] .

  • Page 60: Postage Funds Management

    | Page 55 | Postage Funds management | Postage Funds management This section describes how you can load and manage money in your Mailing System. Overview ................57 Managing Your Postage Funds .........58 How to Check Your Postage Funds ..............58 How to Add Postage Funds .................59...

  • Page 62: Overview

    | Page 57 | | Overview The Postage Meter The Postage Meter, located in your Mailing System Base, handles the Postage Funds (or money) in your system. The Postage Meter performs all of the postal operations required by Canada Post. To perform these operations, regular connections of your system to Neopost's Postage Servers is required.

  • Page 63: Managing Your Postage Funds

    | Page 58 | | | Managing Your Postage Funds Checking Your Postage Funds You can check the total amount of postage that has been used and the available postage funds remaining in your Mailing System at any time. You can also use the alternative method described below to review your Postage Account Balance.

  • Page 64: How To Add Postage Funds

    | Page 59 | | Adding Funds You can add Funds to your Mailing System at any time by completing the steps listed below. In order to complete your transaction, connection of your system to Neopost's Postage server is required. How to Add Postage Funds To add Funds to your Mailing System: Either:...
  • Page 65 | Page 60 | | | Press [OK] to start the connection to our Postal Server. If your transaction is successful, the system will display a “Transaction Complete” message. If your transaction fails, the system will display a failure message and will indicate the amount of money that you can add to your system, depending on your Account Balance.

  • Page 66: Managing Accounts And Assigning Rights

    | Page 61 | Managing Accounts and Assigning Rights | Managing Accounts and Assigning Rights This section describes how you can manage your Department Accounts to track Postage Funds usage and/or assign rights to a variety of functions on your Mailing System. Overview ................63 Activating Access Control and PIN Codes ......64 How to activate 'Access Control' and create a 'PIN Code' ......64...

  • Page 68: Overview

    | Page 63 | | Overview Postage Tracking and System Control Your Mailing System allows you to track postage usage by Account/Department and to add security to prevent unauthorized use of a variety of functions. You can activate these features independently via the Accounts function and the Access Control function.

  • Page 69: Activating Access Control And Pin Codes

    | Page 64 | | | Activating Access Control and PIN Codes If you want to prevent unauthorized use of your Mailing System, and you do not want to use Accounts to track postage usage, activate the Access Control Function. This Mode requires all users to log in to the System by entering a 4 digit Security PIN Code at Start Up.

  • Page 70: Account Modes

    | Page 65 | | Account Modes ' Account Modes allow you to set up Accounts and Access Control functions (see Overview on page 63). The table below summarizes the Account Mode options available, the function of each option and the security feature attached to each option. Access Control Function 'No Account' 'No Account with Access...

  • Page 71: Guidelines For Setting Up An Account

    | Page 66 | | | Guidelines for Setting up an Account Setting up No Accounts Mode Activating the No Account Mode provides any user with unlimited access to all Mailing System functions. No Account Mode is the default mode of your Mailing System. Activating No Accounts Mode •...

  • Page 72: How To Change A Shared Pin Code

    | Page 67 | | Account Mode Management Menu The Account Mode Management Menu allows you to change the shared PIN Code as needed. How to Change a Shared PIN Code Log in as the Supervisor (See How to Log in as the Supervisor on page 114 ), then Press and type 5.2...
  • Page 73 | Page 68 | | | Setting up Accounts In Accounts Mode, users must select an Account to allocate the postage costs to before they can process their mail. The user can change the active Accounts at any time during mail processing.
  • Page 74 | Page 69 | | Setting up Accounts with Access Control Once activated the Accounts with Access Control Mode provides you with the highest level of security and control of your postage usage. In this mode, users must first enter a 4 digit PIN Code and then select an Account to allocate postage costs to.

  • Page 75: Selecting An Account Mode

    | Page 70 | | | Selecting an Account Mode How to Display and Change the Account Mode See also Guidelines for Setting up an Account on page 66 . • To display and change the 'Account Mode': Log in as the supervisor (see How to Log in as the Supervisor on page 114 ), then Press...

  • Page 76: Managing Accounts

    | Page 71 | | Managing Accounts Selecting an Account Mode You can create and manage your Accounts by accessing in theAccount Mode Menus. Before you begin creating your Accounts , please see Setting up Accounts on page 68 The maximum number of accounts you can create depends on the model. Account Information The maximum number of Accounts you can create is 10.

  • Page 77: How To Create An Account

    | Page 72 | | | Account Management Your Mailing System will also allow you to create, modify, activate/deactivate or delete Accounts as required. How to Create an Account To create an Account: Log in as the supervisor (See How to Log in as the Supervisor on page 114 ), then Press and type 5.2.1...

  • Page 78: How To View / Edit Account Information

    | Page 73 | | Editing Accounts Follow the instructions below to modify an Account Name or Account Status. An Account Number cannot be edited once it has been created. How to View / Edit Account Information To view or edit Account Information: Log in as the Supervisor (See How to Log in as the Supervisor on page 114 ):...

  • Page 79: How To Activate / Deactivate An Account

    | Page 74 | | | Activating Accounts This function allows you to create Accounts in advance and prevent them being from used before your Account Structure is complete. Important Note: If you decide to deactivate an Account it is no longer visible to the Operator. How to Activate / Deactivate an Account To activate or deactivate an Account: Select an Account to view/edit.

  • Page 80: Reports

    | Page 75 | Reports | 6 Reports This section explains how you can access, generate and print reports from your Mailing System. Report Overview ..............77 Generating a Report ............80 How to Generate a Report as a User ............80 How to Generate a Report as the Supervisor ..........81 Mail Processing Data ............82 Postage Funds Data ............83 Account Data ..............85...

  • Page 82: Report Overview

    | Page 77 | | Report Overview Your Mailing System offers a variety of reports that you can view, print or store as needed. Reports include information on system cycle counts, number of pieces processed, postage funds usage, Account Budgets and expenditures. You can also upload basic data to our E-Services Server so that you can view this data online, print a hard copy, save it on a USB key or export it to a variety of PCbased applications.
  • Page 83 | Page 78 | | | List of Reports Output on: L=Label (or envelope), S=Screen, P=USB Printer, F=USB Memory Device Report name Short description Output Page POSTAGE USAGE DATA Daily Usage Includes the total number of items pro- Daily cessed and the total postage used for each Usage day within a selected time period.
  • Page 84 | Page 79 | | Report name Short description Output Page Single Account Postage allocated to a specific Account for Single a selected time period. count Report page Multi-Accounts Postage allocated to multiple Accounts Multi- within a selected time period. count Report page...

  • Page 85: Generating A Report

    | Page 80 | | | Generating a Report To generate a report, select the desired report, then choose how you want to display or record the report. Reports can be: • Displayed on Screen. • Printed on an External Printer. •...

  • Page 86: How To Generate A Report As The Supervisor

    | Page 81 | | How to Generate a Report as the Supervisor To generate a report as the Supervisor: Log in as the Supervisor (see How to Log in as the Supervisor on page 114 ), then: Press and type 2 Select the path: Reports Complete the same steps used to generate a report as a User.

  • Page 87: Mail Processing Data

    | Page 82 | | | Mail Processing Data Daily Usage Report This report displays, usage data such as total items processed and total postage used for each day within a selected time period. Report Requirements: • You have to specify the period for the report (Begin date and End date). These dates can be user defined or set automatically by your system.

  • Page 88: Postage Funds Data

    | Page 83 | | Postage Funds Data Postage Funds Usage Report Displays the total amount of postage used by your Mailing System from the date of installation to the present. The amount of data available to generate this report depends upon the amount of data history that is stored in your Postage Meter.
  • Page 89 | Page 84 | | | Adding Postage Report Displays all of the postage fund refills completed within a selected time period. Outputs Devices: • Screen. • USB Printer. • USB Memory Key. Fields Comments Period Default period: • Begin = Current Date - 6 months •...

  • Page 90: Account Data

    | Page 85 | | Account Data Account Report This report provides a list of all Accounts in your system. Report Requirements • To generate this Report: • You must be logged into your system as the Supervisor. • Account or Account with Access Control Mode must be activated. Outputs Devices: •...
  • Page 91 | Page 86 | | | Single Account Report This report displays postage allocated to a specific Account for a selected time period.You can select any Account from your Account List to generate this report. Reports Requirements • To generate this Report: •...
  • Page 92 | Page 87 | | Multi-Account Report This report displays postage allocated to all Accounts within a selected time period, sorted by acending Account Number. The Multi-Account Report displays all the Accounts (active or inactive) that include a postage value. Report Requirements •...

  • Page 93: System Data

    | Page 88 | | | System Data System Configuration Report This report provides a list of the system settings that you can change and the current status of each setting. Configurable settings include Default Impression Settings, Date Advance, Special Services, System Connections, Ink Cartridge Settings, Weighing Modes, Modem Configuration, etc.

  • Page 94: Myequipment E-Services

    | Page 89 | myEquipment E-Services | myEquipment E-Services myEquipment E-services communicate with Neopost remotely through your Mailing System console. E-Services allow you to update postal rates, download software or feature upgrades, and analyze your system's performance. Overview ................91 Connecting to E-Services ..........92 How to Call the E-Services Server Manually as a User ......93 How to Call the E-Services Server Manually as the Supervisor ....94 How to Test the Connection to E-Services ..........95...

  • Page 96: Overview

    | Page 91 | | Overview E-services are a set of value added services that help you to maximize the full potential of your Mailing System. E-services features include: • Ink Management: Our ink management feature maximizes the productivity of your mailing operation by taking the guess work out of managing and ordering ink supplies.

  • Page 97: Connecting To E-Services

    | Page 92 | | | Connecting to E-Services Automated Calls Automated Calls To receive all of the benefits that E-Services offers, your Mailing System should be permanently connected to a live network connection (LAN) so that it can link to the E-Services Server automatically whenever required.

  • Page 98: How To Call The E-Services Server Manually As A User

    | Page 93 | | Manual Calls Manual calls allow you to connect to the E-Services Server in order to retrieve incoming information or to enable features and options on demand. You may be instructed to use this function when postal rates are changed.

  • Page 99: How To Call The E-Services Server Manually As The Supervisor

    | Page 94 | | | How to Call the E-Services Server Manually as the Supervisor To initiate a manual call as the Supervisor: Log in as the Supervisor (See How to Log in as the Supervisor on page 114 ), then: Press and type 10.3 Select the path: E-Services...

  • Page 100: How To Test The Connection To E-Services

    | Page 95 | | If you are using the PC Meter Link CONNECTION KIT , Ping Server and Test Server Menu Screen will not appear on your Mailing System User console. How to Test the Connection to E-Services To Ping the Server As a User: Press and type 9.1...
  • Page 101 | Page 96 | | | As a User: Press and type 9.2 Select the path: E-Services Test Server Or, login as supervisor (see How to Log in as the Supervisor on page 114 ), then: Press and type 10.2 Select the path: E-Services Test Server The call is initiated and the sequence of operations is displayed on your screen.

  • Page 102: Uploading Statistics

    | Page 97 | | Uploading Statistics Uploading Statistics can be an automated call or a manual call that uploads system data to the E-Services Server so that you can generate reports that include the most up-to-date usage figures. You can then view this data online and run reports. Manual uploads can be initiated on demand as needed.

  • Page 103: E-Services Available On Your System

    | Page 98 | | | E-Services available on your System Ink Management Service The Ink Management service sends an electronic message to the E-Services Server when your Ink Cartridge begins to run out of ink. An e-mail message is sent back to Neopost to inform us that you are running out of ink. Once we receive the message, we will place a courtesy call to you to inform you that your Ink Cartridge is almost out of ink.

  • Page 104: How To Check The Number Of Accounts In Your System

    | Page 99 | | Account Level To upgrade the number of Accounts on your system, please contact our Customer Service Centre. See also Managing Accounts and Assigning Rights. on page 61 How to check the number of Accounts in your System Log in as Supervisor (see How to Log in as the Supervisor on page 114 ), then:...
  • Page 105 4- e...

  • Page 106: Pc Meter Link Application

    | Page 101 | PC Meter Link Application | PC Meter Link Application This section describes the features and that are functions available through the PC Meter Link application. PC Meter Link Application Overview ......103 Add Funds ...............105 Download Data ..............106 Get Support ..............107 Configure Alerts ..............108 Perform Diagnostics ............109...

  • Page 108: Pc Meter Link Application Overview

    | Page 103 | | PC Meter Link Application Overview The PC Meter Link application performs all Mailing System by using the internet connection embedded in your PC. This application allows you to trigger manual calls to the Neopost servers from your PC to: •...
  • Page 109 | Page 104 | | | Connectivity The PC Meter Link connections are the following: • The PC Meter Link application is running on your PC. • Your Mailing System is connected to your PC through a USB cable. • Your PC is connected to the Internet to have access to servers. When the connection to the Mailing System is available, all the PC Meter Link application menus on your PC screen are accessible.

  • Page 110: Add Funds

    | Page 105 | | Add Funds This section describes functions related to calls for adding and managing funds in the Mailing System. The Add Funds feature allows you to: • Display remaining funds in your Mailing System, • Add funds to your Mailing System, •...

  • Page 111: Download Data

    | Page 106 | | | Download Data This section describes the functions available for connecting to E-Services Server and downloading Performance Statistics. The Download Data features allow you to: • Initiate a connection to the E-Services Server. • Upload Performance Statistics .

  • Page 112: Get Support

    | Page 107 | | Get Support This section describes how to get support for your Mailing System and your PC Meter Link application when you need it. The Get Support feature allows you to: • Go to myneopost to manage your Mailing system or get support. •...

  • Page 113: Configure Alerts

    | Page 108 | | | Configure Alerts This section describes the Alerts available with PC Meter Link application that you can change to meet your need. The configure Alerts feature allows you to modify: • The time Reminder Alerts appear prior to a scheduled server connection call. •...

  • Page 114: Perform Diagnostics

    | Page 109 | | Perform Diagnostics This section describes the functions available to perform diagnostics tests, back up data and update system software from your PC. The Perform Diagnostic feature allow you to: • Connect to E-Services to check for alerts and upload data. •...

  • Page 116: Configuring Your Mailing System

    | Page 111 | Configuring your Mailing System | Configuring your Mailing System This section describes the Configuration Settings of your Mailing System that you can change as needed. Some settings can be changed by any user at anytime. In most cases you must log in as the Supervisor before you can begin to change your system settings.
  • Page 117 | Page 112 | Configuring your Mailing System | | How to Set the Automatic Date Advance Time ..........134 9.10 Impression Memories ............135 How to Create an Impression Memory ............135 How to Edit / Modify an Impression Memory ..........136 How to Delete an Impression Memory ............136 9.11 Connection Settings ............138 How to Set your Postage/E-Services Connections ........138...

  • Page 118: Settings Overview

    | Page 113 | | Settings Overview This section describes the two types of changes that can be made to your system configuration: • User Changes: These are temporary changes to your system settings. They only last as long as the user who applies them is logged in. •...

  • Page 119: Logging In / Out As The Supervisor

    | Page 114 | | | Logging In / Out as the Supervisor You need to be logged in as Supervisor to: • Configure your Mailing System. • Change your Default Settings. • Manage Accounts and Assign Access Rights. • Generate certain reports. When you are logged in as the Supervisor, only the Supervisor Menu is available.

  • Page 120: How To Exit Supervisor Mode

    | Page 115 | | Exiting the Supervisor Mode Follow the instructions below to exit Supervisor Mode. You must exit Supervisor Mode before you can begin to print postage. How to Exit Supervisor Mode To exit Supervisor Mode: Press Your system will log out of Supervisor Mode and go into Sleep Mode.

  • Page 121: Changing Languages

    | Page 116 | | | Changing Languages The User Screens on your Mailing System can be shown in English or French as you require. You can change the language displayed on your system for a particular job run or as a Default Setting.

  • Page 122: How To Change The Default Language Setting

    | Page 117 | | How to Change the Default Language Setting To change the Default Language Setting: Log in as the Supervisor (See How to Log in as the Supervisor on page 114 ), then Press and type 3.1.1 Select the path: Default User Settings Default User Preferences Language...

  • Page 123: Display Settings

    | Page 118 | | | Display Settings You can change the contrast of your Screen Display to adjust to bright or dark working environments. How to Adjust the Display Contrast To adjust the Display contrast of your screen: Be sure to be logged in as a User, then Press and type 11.2 Select the path: Preferences...

  • Page 124: How To Change The Default Contrast Setting

    | Page 119 | | How to Change the Default Contrast Setting To set the Default Contrast Setting: Log in as the Supervisor (see How to Log in as the Supervisor on page 114 ), then Press and type 3.1.2 Select the path: Default User Settings Default User Preferences Contrast...

  • Page 125: System Time-Outs And Settings

    | Page 120 | | | System Time-Outs and Settings Your Mailing System includes the following Time-Out Settings: • 'Sleep Mode Time-out': The period of inactivity after which the machine automatically switches to 'Sleep Mode'. • 'Soft Off Time-out': The period of inactivity after which the machine automatically switches to 'Soft off Mode'.

  • Page 126: How To Change The 'Soft Off Time-Out' Settings

    | Page 121 | | How to Change the 'Soft Off Time-Out' Settings To change the 'SOft off Time-Out': Be sure to be logged in as a User. Press and type 2.3.2Or Select the path: Batch Settings Time-Out Settings Soft off Time-Out The Soft Off Time-Out Screen appears.

  • Page 127: How To Change The 'Soft Off Time-Out' Setting In Supervisor Mode

    | Page 122 | | | Enter the length of the 'Time-Out' Setting. Press [OK] to accept. The Time-Out Settings Screen appears. How to Change the 'Soft Off Time-Out' Setting in Supervisor Mode To change the Soft Off Time-Outs in Supervisor Mode: Log in as the supervisor (see How to Log in as the Supervisor on page 114 ), then:...

  • Page 128: Funds Warnings

    | Page 123 | | Funds Warnings Your Mailing System can also warn you that the available funds remaining in your Postage Meter is getting low (Low-Funds Threshold). This warning prevents you from running out of postage before or during a Job Run. Low Funds threshold How to Set the Low-Funds Threshold To set a Low-Funds Threshold:...

  • Page 129: Pin Codes

    | Page 124 | | | PIN Codes You can set up your Mailing System to ask for a security PIN Code for your Accounts in order to start a job run. This allows you to restrict the usage of your funds. For more information see Postage Funds management on page 55.

  • Page 130: Weighing Settings

    | Page 125 | | Weighing Settings Your Mailing System includes the following Weighing Settings to help you process your mail more efficiently: • A Default Weighing Mode • Zeroing the Weighing Platform. • A GEO Code Setting that corresponds to the geographical location of your Mailing System.

  • Page 131: How To Tare The Weighing Platform

    | Page 126 | | | How to Tare the Weighing Platform To Tare the Weighing Platform as a User: Be sure that you are logged in as a User, then Press Select the path: Job Settings zero Weigh Platform Place the item you want to tare on the Weighing Platform.

  • Page 132: How To Tare The Weighing Platform In Supervisor Mode

    | Page 127 | | How to Tare the Weighing Platform in Supervisor Mode To Tare the Weighing Platform in Supervisor Mode: Log in as the Supervisor (see How to Log in as the Supervisor on page 114), then: Press and type 6.1 Select the path: System Settings Weigh Platform Tare...
  • Page 133 | Page 128 | | | See the map and table on the next pages to get the 5 digit GEO code from your location altitude and latitude, and enter the 5 digit using the keypad. Press [OK] to validate the GEO code.
  • Page 134 | Page 129 | | GEO Code...
  • Page 135 | Page 130 | | |...
  • Page 136 | Page 131 | |...

  • Page 137: Default Impression Settings

    | Page 132 | | | Default Impression Settings The Default Impression Settings that can be changed include: • Default Impression Preferences: Sets the Default Postage Rate and the Slogan Type that is activated automatically each time a User begins to set up a Job Run. •...

  • Page 138: How To Change The Default Slogan

    | Page 133 | | Select the Default Postage Rate using the Rate Wizard. Press [OK] to validate your selection. See also Managing Postage Rates on page 152 • Changing the Default Slogan How to Change the Default Slogan To change the Default slogan: Log in as the Supervisor (see How to Log in as the Supervisor on page 114 ):...

  • Page 139: How To Set The Automatic Date Advance Time

    | Page 134 | | | How to Set the Automatic Date Advance Time To set the Auto Date Advance Time: Log in as the Supervisor (see How to Log in as the Supervisor on page 114 ), then : Press and type 3.3.4 Select the path: Default User Settings...

  • Page 140: Impression Memories

    | Page 135 | | 9.10 Impression Memories Impression Memories allow you to create a preset Meter Impression that can include a Postage Rate, and a Slogan and the Date Mode, allowing you to recall common jobs from the memory of your Mailing System (For details, see Using Impression Memories on page 52 ).

  • Page 141: How To Edit / Modify An Impression Memory

    | Page 136 | | | Select your Impression Settings and press [OK] to validate our selections and to display the additional settings options. Repeat the previous step until your system displays the name of the new Impression memory in your list. You can modify any Memory Setting by using the Edit/Del function (see How to...
  • Page 142 | Page 137 | | Select the menu path Delete (or type 2 ). Press [OK] to confirm that you wish to delete the Impression Memory displayed on your screen.

  • Page 143: Connection Settings

    | Page 138 | | | 9.11 Connection Settings To add postage or access your myEquipment E-services, your Mailing System can use the following network connections: • A PC Meter Link application with Internet access via a laptop or PC. •...

  • Page 144: How To Set Your Lan Preferences

    | Page 139 | | LAN Settings LAN settings can only be changed when the system is connected to the LAN at power-up. How to Set your LAN Preferences To set your LAN preferences: Log in as the Supervisor (see How to Log in as the Supervisor on page 114 ), then : Press...

  • Page 145: How To Set Pc Meter Link Connection

    | Page 140 | | | How to Set PC Meter Link Connection To set up the PC Meter Link connection: Please, see PC Meter Link Application on page 101 for more details.

  • Page 146: Time And Date Management

    | Page 141 | | 9.12 Time and Date Management Daylight Savings Time Transitions Follow the instructions below to ensure that your system automatically adjusts to annual time changes as they occur each year. Time and Date Setting As time and date are required for postage verification you cannot manually adjust the time and date displayed on your Mailing System.

  • Page 148: 10 Options And Updates

    | Page 143 | Options and Updates | 10 Options and Updates This section describes how you can upgrade your system by adding optional functions. 10.1 Overview .................145 How to Access the Options and Updates Menu ........145 10.2 Using your Mailbox ............146 How to Read Messages ................146 How to Read Messages ................146 How to Delete Messages ................147...

  • Page 150: Overview

    | Page 145 | | 10.1 Overview You can enhance the functionality of your Mailing System by: • Updating Postage Rates. • Downloading custom Slogans. To update your Mailing System's Operating System, see myEquipment E-Services on page 89 . Follow the instructions below to add extra options as needed. How to Access the Options and Updates Menu Log in as the Supervisor (see How to Log in as the Supervisor...

  • Page 151: Using Your Mailbox

    | Page 146 | | | 10.2 Using your Mailbox Your Mailing System includes an e-mailbox that allows you to receive messages directly from your system or from our Customer Service Centre via the E-Services Server. If the envelope icon ( ) appears on the right side of your Home Screen, as shown below, this means that your Mailbox contains unread messages.

  • Page 152: How To Delete Messages

    | Page 147 | | How to Delete Messages To delete messages as a User: Log in as a User, then Press and type 8 Select the path: Mailbox The Mailbox Screen appears. Select the message to be deleted and press [OK] . Select Delete Message to erase the message.

  • Page 153: Managing Options

    | Page 148 | | | 10.3 Managing Options Reviewing theOptions List How to Display Options The Options List provides you with a listing of all of the options that are available on your Mailing System and indicates the options that are activated. For more information about the options you can add to your Mailing System, please contact our Customer Service Centre or your authorized Neopost Dealer.

  • Page 154: How To Load A New Option

    | Page 149 | | Activating New Options How to Activate New Options You can activate new options by connecting your Mailing System to the E-Services Server. Once connected your new options are automatically downloaded into your Mailing System and activated. Contact the Neopost Customer Service Centre to have a new option added to your Mailing System.

  • Page 155: Managing Slogans

    | Page 150 | | | 10.4 Managing Slogans Slogans are images that you can add to the left-hand side of a Meter Impression. To help you manage your Slogans, your Mailing System: • Displays a list of all of your Slogans on your Screen. •...

  • Page 156: How To Modify Or Delete A Slogan

    | Page 151 | | How to Modify or Delete a Slogan To modify or delete a Slogan: Display the Slogans List (See How to Display the Slogans List on page 150 ). Select a Slogan and press [OK] . The Slogan Management Menu appears.

  • Page 157: Managing Postage Rates

    | Page 152 | | | 10.5 Managing Postage Rates Your Mailing System uses Postage Rates to calculate the postage amount for each piece of mail your process. To ensure that your Postage Rates are always up to date, your Mailing System can: •...

  • Page 158: How To Download A New Rate File

    | Page 153 | | Downloading New Postage Rate Files Follow the instructions outlined below to complete a download of a new Rate File. How to Download a New Rate File To download a new Rate File: Display the Rate File List (See How to Check your Rate File Updates on page 152 above).

  • Page 159: Updating System Software

    | Page 154 | | | 10.6 Updating System Software Occasionally it will be requested that you download new software for your Mailing System. The software package you receive may include feature enhancements and/or software updates. When a software update is required, you will receive notification from our Customer Service Centre, informing you that you should perform a software download.
  • Page 160 | Page 155 | | After downloading Once the file is downloaded your Mailing System will indicate that it has to be re-started. Disconnect and reconnect the Mailing System power cord (See Connections on page 17 ). After restarting, the Mailing System will call the server again to confirm your installation information.

  • Page 162: Maintaining Your Mailing System

    | Page 157 | Maintaining your Mailing System | Maintaining your Mailing System This section contains important information about the maintenance of your mailing system in order to keep it in good condition. 11.1 Maintaining your Ink Cartridge ........159 How to Display the Ink Level and Cartridge Data ........160 How to Display Ink Level and Cartridge Data ..........160 How to Align the Print Heads ..............161 How to Clean the Print Head Automatically ..........163...

  • Page 164: Maintaining Your Ink Cartridge

    | Page 159 | | 11.1 Maintaining your Ink Cartridge About the Ink Cartridge The Ink Cartridge for printing is located underneath the Weighing System and contains fluorescent red ink that has been tested and approved by the Canada Post. The Ink Cartridge uses ink jet technology.

  • Page 165: How To Display The Ink Level And Cartridge Data

    | Page 160 | | | Displaying Ink Level and Cartridge Data You can view a variety of Ink Cartridge data, including: • Amount of Ink consumed (displayed as a percentage value). • Ink Color. • Cartridge Status (present or not present). •...

  • Page 166: How To Align The Print Heads

    | Page 161 | | Setting the Print Head Alignment Aligning the Print Heads is required if there is a gap between the top and the bottom of the impression. Your Mailing System requires the Print Heads to be aligned each time you change the Ink Cartridge.
  • Page 167 | Page 162 | | | Press[OK] and place a piece of paper in the mail path. The system will print a test pattern. The Set Headset Alignment Screen appears. Observe the pattern and use the up/down keys to select the letter that corresponds to the straightest and complete vertical line (here G or H ).

  • Page 168: How To Clean The Print Head Automatically

    | Page 163 | | How to Clean the Print Head Automatically To clean the Print Head automatically as a User: The cleaning process starts automatically. The cleaning process starts automatically. How to Clean the Print Head Automatically To clean the Print Heads automatically as the Supervisor: Log in as the Supervisor (See How to Log in as the Supervisor on page 114 ), then...

  • Page 169: How To Change The Ink Cartridge

    | Page 164 | | | Changing the Ink Cartridge The Power cord must be plugged in to move the Ink Cartridge to the 'replacement' position. How to Change the Ink Cartridge To change the Ink Cartdridge as a user: Press and type 12.3 Select the path: Cartridge>Headset Replacement...
  • Page 170 | Page 165 | | Pull the cartridge towards you to disengage it. Remove the protective strips from the new Ink Cartridge. Insert the new Ink Cartridge, and then push it forward. Put the blue lever back into place. Close the Cover. Press [OK] to complete the process.

  • Page 171: Maintenance Processes

    | Page 166 | | | 11.2 Maintenance Processes Running the Installation Wizard Initiating the Installation Wizard should only be done upon request from the Neopost Customer Service Centre or by an authorized Neopost Service Technician. Make sure that your Mailing System is connected to a Telephone Line or to a LAN before initiating the Installation Wizard.
  • Page 172 | Page 167 | | Running the Installation Wizard After installing your Mail System, you will want to add Funds to your Postage Meter. So you can begin to process mail. See Adding Funds on page 59...

  • Page 174: 12 Troubleshooting

    | Page 169 | Troubleshooting | 12 Troubleshooting This section helps you solve problems you may encounter while using your mailing system. 12.1 Weighing Problems ............171 12.2 Diagnostics and System Data ........173 How to Access Diagnostic Data ..............174 How to Display Software Data ..............174 How to Display Hardware Data ..............175 How to Display the Events Lists ..............175 How to Display the System Counter Data ..........176...

  • Page 176: Weighing Problems

    | Page 171 | | 12.1 Weighing Problems Your Weighing Device does not Weigh Properly If your Mailing System is not displaying the correct weight, complete the following actions to correct the problem. Be sure to check your Weighing Device as follows. Display –...
  • Page 177 | Page 172 | | | Possible causes Actions Weight of the items on the Weighing Remove the item and if possible, use a different Platform has exceeded the maxi- device to weigh it. mum capacity of the Weighing Plat- form.

  • Page 178: Diagnostics And System Data

    | Page 173 | | 12.2 Diagnostics and System Data Access to Diagnostics Data allows you to find the root cause of a system error or a breakdown that may occur during the life of your system. To retrieve this data, your system will perform a variety of tests to diagnose a problem and generate a corresponding report.

  • Page 179: How To Access Diagnostic Data

    | Page 174 | | | How to Access Diagnostic Data To gain access to Diagnostic Data: Log in as the Supervisor (See How to Log in as the Supervisor on page 114), then: Press and type 7.3 Select the path: Maintenance Diagnostics Press [OK] to start the Diagnostic testing.

  • Page 180: How To Display Hardware Data

    | Page 175 | | How to Display Hardware Data To display Hardware Data: Log in as the Supervisor (See How to Log in as the Supervisor on page 114 ), then Press and type 7.1.2 Select the path: Maintenance System Info Hardware Information Your system’s Hardware Data appears on the screen.

  • Page 181: How To Display The System Counter Data

    | Page 176 | | | How to Display the System Counter Data To display the System Counter Data: Log in as the Supervisor (See How to Log in as the Supervisor on page 114 ), then Press and type 7.1.4 Select the path: Maintenance System Info...

  • Page 182: 13 Specifications

    | Page 177 | Specifications | 13 Specifications This section contains details on the technical specifications of your Mailing System. 13.1 Mail Specifications ............179 13.2 Technical Specifications ..........180 13.3 Weighing Plateform (optional) ........181...

  • Page 184: Mail Specifications

    | Page 179 | | 13.1 Mail Specifications Envelope Specifications Envelope Dimensions Your mailing system can handle envelope & flap sizes as illustrated below (note: the illustration is not drawn to scale) . 0.2 mm 8 mm...

  • Page 185: Technical Specifications

    | Page 180 | | | 13.2 Technical Specifications Base Dimensions (mm) (Width x Length x Height) • 225 mm x 316 mm x 200 mm Base Weight • 3,8 kg Power • Frequency: 60 Hz • Max. current rating (full configuration): 0.4 A •...

  • Page 186: Weighing Plateform (Optional)

    | Page 181 | | 13.3 Weighing Plateform (optional) Max capacity: 3 kg...

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