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Troubleshooting
Boot up time
When the device is booting up, it may take 30 seconds or longer
before the Green LED turns on. When it turns on, it blinks slowly
for a time and then turns off. After that, you'll see an image on
the touch screen.
Unresponsive screen
If the camera's LED blinks on and off for more than 30 seconds,
the device may need to be power cycled. If power cycling doesn't
solve the problem, the touch screen may need to be restored to
factory defaults.
To power cycle the touch screen:
1 Press and hold the
(power) button for several seconds
until the touch screen turns off.
2 Press and release the
To restore to factory defaults:
1 On the touch screen's main screen, tap Settings, System
Information, then Restore.
- OR -
Insert a straightened paper clip into the RESET hole on the
top of the touch screen, then press and hold it for several
seconds until the screen resets.
Removing the touch screen from the wall
To remove the touch screen:
1 Hold the removal tool flat against the wall, centered directly
beneath the touch screen, then slide it upward between the
wall and touch screen.
2 While pressing the tool up as far as it will go, carefully pull
the touch screen away from the wall.
Additional resources
The following resources are available for more support.
• Control4 Knowledgebase and forums
• Control4 Technical Support
• Control4 website:
www.control4.com
• Composer documentation in online help or PDF formats,
available on the Dealer Portal under Resources
Copyright ©2015, Control4 Corporation. All rights reserved. Control4, the Control4 logo, the 4-ball logo, 4Store, 4Sight, Control My Home, Everyday Easy, and
Mockupancy are registered trademarks or trademarks of Control4 Corporation in the United States and/or other countries. All other names and brands may be claimed as
the property of their respective owners. All specifications subject to change without notice.
7
(power) button again to turn on.
Regulatory/Safety Information
To review regulatory information for your particular Control4
products, see the information located on the Control4 website at:
ctrl4.co/reg
.
Warranty
Visit
www.control4.com/warranty
control4.com | 888.400.4070
for details.
B
200-00387-B
2015-03-04 MS
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