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Frequently Asked Questions
Q. What are the 4 inch RJ45 dongles in the Net Chaser Kit?
A. They are RJ45 Port Savers (21025). They are to be plugged into the Net
Chaser and the Active Remote during testing to prolong the life of the Net
Chaser and Active Remote RJ45 jacks.
Q. Why does the Net Chaser display the cable length in red and fail the
cable test?
A. The Net Chaser tests to TIA568 A and B interconnect specifications. If
your cable exceeds 328ft/100m, the Net Chaser will not perform the speed
certification test and fail the cable length.
Q. Whats is a .TST file?
A. The .tst files consist of cable tests that have been performed in each file.
Q. Whats is pF/ft?
A. pF/ft stands for "picofarad per foot". It is the capacitance length
measurement value used by the Net Chaser to measure a cable. The Net
Chaser also uses TDR when a short is detected to measure the distance to
the short.
Q. What's the difference between the Link Test and Network Test menu?
A. The Link Test menu identifies port services such as link speed (Port
Discovery), PoE, and port location options such as tone generation and link
light flashing. The Network Test menu network features include ping, VLAN
detection, Traceroute, LLDP/CDP, and DHCP.
Q. How do I get a Firmware update the Net Chaser?
A. To access updates, go to http://www.platinumtools.com/support/
software-updates/
Q. Why don't I get DHCP results in the Link Test or Network Test menus?
A. There may be a few of reasons why the Net Chaser cannot obtain DHCP.
Make sure that use DHCP and use DHCP DNS are selected in the settings
menu, perform a VLAN test and make sure you are not connected to a
tagged VLAN port. If you still cannot get DHCP, check to make sure the cable
is connected to an active port.
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Q. Why does the test report display Pass VoIP?
A. The Net Chaser qualifies a speed certified cable as VoIP capable as it has
successfully transmitted at least 100mbps. VoIP requires at least 100mbps
capability to function correctly.
Q. Why won't the Net Chaser display VLAN results?
A. VLAN detection relies on VLAN tagged LLDP or CDP packets. Perform a
LLDP or CDP test and if no results are displayed, enable LLDP or CDP on the
switch you are testing.
Q. How many cable tests can the Net Chaser save?
A. The Net Chaser can save 10's of thousands of cable tests to internal and
external memory combined. Each TST file is limited to 250 cable tests to
keep the file size small and to keep the test list from becoming cumbersome
to navigate.
Q. Does the Net Chaser detect PoE?
A. Yes, The Net Chaser detects PoE and PoE plus, PoE mode, and min/max
voltages.
Q. How do I test unterminated Ethernet cables?
A. The 8-way Alligator Clip Cord Set (TCA015) allows you to test
unterminated Ethernet cable. This unique cord set has an RJ45 plug on
one end and an alligator clip connected to each wire on the other end. This
accessory allows you to make sure cables have not been damaged before
you spend the time and money to terminate them.
Q. How do you test an Ethernet cable via Ethernet wall plate/server/router
ports?
A. The 12inch Ethernet Patch Cable (TCA016) allows you to connect to an
RJ45 plug to test a shielded or non-shielded Ethernet cable.
Q. How do I extend the life of my RJ45 Jack?
A. The RJ45 Port Saver Cable (P/N 21025C) extends the life of the RJ45
jacks on your tester and remote(s). Plug the Port Saver into the tester or
remote and then plug the cables to be tested into the RJ45 Port Saver.
Continue testing cables with the Port Savers plugged into the tester or
remote(s). If the Port Savers become worn or damaged, simply replace them.
This prevents downtime and saves money by not having to send your tester
in for an RJ45 jack replacement.
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