Hapter; Verifone Service And Support - VeriFone Omni 5 series Installation Manual

VeriFone Service and Support

Return a
Terminal or
Smart Battery
for Service
NOTE
For Omni 5xxx terminal problems, contact your local VeriFone representative or
service provider.
For Omni 5xxx product service and repair information:
•
USA – VeriFone Service and Support Group, 1-800-VeriFone (837-4366),
Monday - Friday, 8 A.M. - 8 P.M., Eastern time
•
International – Contact your VeriFone representative
Before returning a Omni 5xxx terminal or smart battery to VeriFone, you must
obtain an MRA number. The following procedure describes how to return one or
more Omni 5xxx terminals for repair or replacement (U.S. customers only).
International customers, please contact your local VeriFone representative for
assistance with your service, return, or replacement.
1
Gather the following information from the printed labels (see
Figure 23) on each Omni 5xxx terminal or smart battery to be returned:
•
Product ID, including the model and part number. For example,
"OMNI 5100" and "Pxxx- xxx-xx"
•
Serial number (S/N xxx-xxx-xxx)
2
Obtain MRA number(s) by completing one of the following:
a
Call VeriFone toll-free within the United States at 1-800-VeriFone and
follow the automated menu options.
•
Select the MRA option from the automated message. The MRA
department is open Monday–Friday, 8 A.M.–8 P.M., Eastern time.
•
Give the MRA representative the information gathered in Step 1.
If the list of serial numbers is long, you can fax the list, along with the
information gathered in Step 1, to the MRA department at 727-953-
4172 (U.S.).
b
Address a fax to "VeriFone MRA Dept." with the model and part number(s)
•
Include a telephone number where you can be reached and your fax
number.
C

HAPTER

Figure 22 and
O 5 I G
MNI XXX NSTALLATION UIDE
5
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