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AVOCOR F Series Installation And Operation Manual

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AVF-6550
Large Format Interactive Display
Model AVF-6550 Installation and Operation Manual
Revision Date: 1/17/2020

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  • Page 1 AVF-6550 Large Format Interactive Display Model AVF-6550 Installation and Operation Manual Revision Date: 1/17/2020...
  • Page 2 COPYRIGHT AND TRADEMARKS: © Copyright 2019. This document contains proprietary information protected by copyright, trademark and other intellectual property laws. All rights are reserved. No part of this manual may be reproduced by any mechanical, electronic or other means, in any form, without our prior written permission. The trademarks reproduced in this document and used on the products are either owned or licensed by us, or by their respective holders.

  • Page 3: Important Safety Instructions

    Important Safety Instructions Before using this display, please read this user manual thoroughly to help protect against property  damage and to ensure your personal safety and the safety of others. Be sure to observe the following instructions.  For your safety, be sure to observe the warnings located in this manual. ...

  • Page 4: Installation

    Installation Don't install in a high-temperature environment.  If the display is used in high-temperature or in direct sunlight, it may cause the case or other parts to  become distorted or damaged, resulting in overheating or electrical shock. Don't install in a high-humidity environment. ...

  • Page 5: Use

    If you encounter a problem during installation, please contact your dealer for assistance. Don’t repair or  open the display by yourself. Failure to do so may result in fire or electrical shock. Contact your dealer for inspection.  Protect and correctly use the power cord/plug. ...

  • Page 6: Cleaning

    Don’t recharge, heat, disassemble, short or throw batteries into a fire. ◆ Don’t mix a new battery with a used one. ◆ Don’t mix different types of batteries together (only use the specified type). it may cause burn ◆ and injury. Cleaning If dust has collected on the power plug, remove the plug from the outlet and clean off the dust.

  • Page 7: Warnings

    Warnings Do not use the display lying flat on its back.  Transport the display upright with proper packaging. Avoid placing the display face up or down. Be  careful not to bump into the display. Do not send a static (non-moving) image to the display, or it may cause image ‘burn-in’ or image ...

  • Page 8: Compliance Information

    Compliance Information DECLARATION OF CONFORMITY: Avocor hereby declares that the Product's Model Numbers: AVF-6550 Conform with the provisions of: FCC:  FCC CFR Title 47 Part 15 Subpart B Class A, CISPR 22 ANSI C63.4 ICES-003  EN 55032 EN 55024...
  • Page 9 INDUSTRY CANADA (ICES-003): CAN ICES-3 (A)/NMB-3(A) PRODUCT DISPOSAL: The Product contains small amounts of tin, lead and / or mercury. Disposal of these materials maybe regulated due to environmental considerations. DISPOSAL OF OLD ELECTRICAL AND ELECTRONIC EQUIPMENT (Applicable throughout the European Union and other European countries with separate collection programs) This symbol found on your product or on its packaging, indicates that this product should not be treated as household waste when you wish to dispose of it.
  • Page 10 Notes Revision Date: 1/17/2020...

  • Page 11: Table Of Contents

    Table of Contents Important Safety Instructions ....................3 Safety Precautions ............................3 Installation ..............................4 Use ................................5 Cleaning ............................... 6 Warnings ..........................7 Use ................................7 Exemptions ..............................7 Compliance Inform a tion ...................... 8 T able of Contents .........................11 List of Figures .........................13 1.
  • Page 12 Audio Menu ..............................41 Basic Settings ............................... 42 Advanced Settings ............................. 43 Information ..............................46 5 . Maintenance and Troubleshooting .................47 Maintenance .............................. 47 Troubleshooting ............................47 6. External Control ........................50 Serial Communications ..........................50 RS232 Connection and Port Configuration .................... 50 Command and Response Format ......................

  • Page 13: List Of Figures

    List of Figures Figure 2-1. Display Front/ Side /Rear View ...................... 18 Figure 2-2. Display Input Panel View ....................... 20 Figure 2-3. Display Remote Control Unit ......................22 Figure 3-1. Ventilation Requirements for Enclosure Mounting ..............26 Figure 3-2. RS-232 Control System Connection ....................27 Figure 3-3.
  • Page 14 Notes Revision Date: 1/17/2020...

  • Page 15: Introduction

    1. Introduction About This Manual This Owner’s Manual describes how to install, set up and operate the Avocor Series LED Display. Throughout this manual, the Avocor Series LED Display is referred to as the “display”. Target Audience The manufacturer has prepared this manual to help installers and end users get the most out of the display.

  • Page 16: Using This Manual

    Using This Manual Use the following table to locate the specific information you need in this manual. If you need..Turn to page: General information about the Avocor Series LED Display Installation instructions First-time configuration instructions Advanced configuration instructions...

  • Page 17: Description, Features And Benefits

    Description, Features and Benefits The Avocor AVF-6550 Displays are ultra-high definition touch displays that support a full 3840x2160 @60Hz(4K) resolution and can display 8 bits, 1.07 billion colors. They combine ultra-high resolution and unparalleled image quality with configurable I/O in a large-format display for a wide range of digital signage and control-room applications.

  • Page 18: Controls And Functions

    2. Controls and Functions Display at a Glance Figure 2-1 shows the key display components, and the paragraphs that follow describe them. Figure 2-1. Display Front/ Side /Rear View MAIN POWER SWITCH Connects or disconnects the display panel from the AC power source. Status LED Solid green: display on, input detected Blinking orange: display on, no input detected...
  • Page 19 KEYPAD You can use the keypad instead of the remote control unit to operate the on -screen display (OSD) controls. The keypad operates as follows: LED light of inductive keys Blue: light on for 5 seconds when the keys are pressed Power key breathing light: display go to sleep at digital mode (Digital, RS232, Ethernet) POWER Press the button to turn on/off the monitor screen.

  • Page 20: Input Panel

    Input Panel Figure 2-2 shows the display input panel. Figure 2-2. Display Input Panel View Revision Date: 1/17/2020...
  • Page 21 Connector OPS USB 3.0 A standard USB connector of the OPS slot for connecting external multimedia player devices. WPS(HDMI) input for connecting Wireless Presentation sources to the display. Touch USB 3, 6, 20 Standard, Type-B USB 2.0 ports for connecting touch sources to the display. HUB USB 3.0 4, 7 Standard USB 3.0 type A connectors for connecting external media, keyboard, keyboard or mouse.

  • Page 22: Remote Control Unit

    Remote Control Unit Figure 2-3 shows the display remote control, and Table 2-1 describes its functionality. Figure 2-3. Display Remote Control Unit Revision Date: 1/17/2020...
  • Page 23 Table 2-1. Remote Control Button Descriptions Button Description Power Turns the display screen on and off Home Selects the home source Home source is selectable on the OSD menu. For more information, refer to Display Settings – Home Source. Source Selects a media source Navigation arrows Navigates through submenus and settings...

  • Page 24: Installation

    3. Installation NOTE Installation must be performed by a qualified custom video installation specialist. Remote Control To install batteries in the remote control: Press down the tab on the cover and pull the cover up. Insert the included batteries. Ensure that the polarities correctly match the markings inside the battery component.

  • Page 25: Quick Setup

    Connect signal sources to the display Apply power to the display Change the OSD language (optional) Perform touch screen-specific installation and configuration tasks (Avocor): Connect touch screen controller host computer to the display Display calibration - adjust the following for each input: Aspect ratio ...

  • Page 26: Ventilation

    Ventilation If you are mounting the display in an enclosure, leave sufficient space on all sides between it and surrounding objects, as shown in Figure 3-1. This allows heat to disperse, maintaining the proper operating temperature. Figure 3-1. Ventilation Requirements for Enclosure Mounting Mounting the Display You can mount the display on a wall.

  • Page 27: Connections To The Display

    Connections to the Display Proceed as follows to connect the display to your video sources, external controller(s) – if present – and AC power. When connecting your equipment: Turn off all equipment before making any connections.  Use the correct signal cables for each source. ...

  • Page 28: Connecting Source Components To The Display

    Ethernet Connection Use a standard Ethernet cable with an RJ-45 male connector to connect a PC or control/automation system (if present) to the Ethernet port on the display. For more information about using this connection, refer to External Control on page 50. Figure 3-3.

  • Page 29: Figure 3-5. Hdmi Source Connections

    HDMI Source Connections: See Figure 3-5. NOTE This display supports the VESA Display Data Channel (DDC) standard. This standard provides “Plug and Play” capability; the display and a VESA DDC- compatible computer communicate their setting requirements, allowing for quick and easy setup. For Plug and Play to work correctly, you must turn on the display before you turn on the connected computer.

  • Page 30: Turning On The Power

    Turning on the Power Turn on your source components. Plug the female end of the supplied power cord into the AC receptacle on the side of the display (AC 100V ~ 240V). See Figure 2-2. Connect the other end to your AC power source. Turn on the main power switch at the side of the display (see Figure 2-1).

  • Page 31: Software Installation

    Software Installation This driver is not needed for any touch functionality, but is needed in order to perform firmware upgrade. Automatic Driver Installation If the automatic driver installation starts, please allow it to run until compl etion in order to not disrupt the automatic process.
  • Page 32 Clicking on the pop-up ballo would show In the Device Manager, the view would be (again, use View --> Devices by connection): In this case, please proceed with Manual Driver Insatllation. Manual Driver Installation If the automatic driver installation failed for any of the reasons listed above, or if you would like to install the driver without having a FlatFrog touch device connected to the computer, the driver can be installed manually.
  • Page 33 Select "Browse my computer for driver software" and select the extracted folder from step 1 and follow the instructions. If step 4 was unsuccessful, then Windows failed to automatically associate the driver with the device. Choose "Let me pick from a list if device drivers on my computer" in step 4, scroll all the way down to "Universal Serial Bus devices"...
  • Page 34 Select the WinUsb device driver, and click Next. (If the WinUsb device driver is not in the list, please follow the steps under "Manual Driver Installation - Device Not Connected" first). Manual Driver Installation - Device Not Connected Extract the firmware upgrade .zip file (right-click --> Extract all...) to the Desktop. Navigate to the "support"...

  • Page 35: Operation

    4. Operation Using the On-Screen Menus To display the on-screen menus, press MENU on the remote control (Figure 2-3) or built-in keypad (Figure 2-1). To select a sub-menu, use the buttons to highlight it. Then, press to enter that sub-menu. To select a menu item, use the buttons to highlight it.

  • Page 36: Figure 4-1. Osd Menu Structure

    Main Menu SubMenu Value Horizontal Pos. 0 ~ 100 (50) Vertical Pos. 0 ~ 100 (50) OSD Transparency 0 ~ 4 (0) OSD Timeout 5 ~ 60 seconds (30) Basic Settings English, French, Spanish, German, Dutch, Swedish, OSD Language Portuguese, Danish, Italian Splash Screen On;...

  • Page 37: Input Menu

    Input Menu This menu is used for making common image adjustments. Scheme Press  or  to select one of the follows: Options: User, Vivid, Cinema, Game, Sport; Default: User Brightness Increase or decrease the brightness of picture. Press  or  to select the desired level, and then press OK. Range: 0~100;...
  • Page 38 Colour Temperature Settings Gamma Select gamma curve Options: Off, 2.2; Default: 2.2 Color Temperature Select a color temperature or select User to make RGB adjustments. Options: User, 5000K, 6500K, 7500K and 9300K; Default: 9300K Red Gain Set Color Temperature to “User Mode” to adjust this setting. Range: 0~100;...

  • Page 39: Display Settings

    Display Settings This menu is used for making general display settings. Input Source Select the main input source Options: VGA; DisplayPort; HDMI1~4; OPS; WPS Default: HDMI 1 Aspect Ratio Select aspect ratio Press  or  to select the aspect ratio, and then press OK. Range: 16:9;...
  • Page 40 VGA Phase Adjust the phase of the displayed signal (VGA source only). Press  or  to select the desired level, and then press OK. Range: 0~100 VGA Clock Adjust the clock of the displayed signal (VGA source only). Press  or  to select the desired level, and then press OK.

  • Page 41: Audio Menu

    Audio Menu This menu is used for adjusting volume settings. Volume Adjust the sound. Press  or  to select the desired level, and then press OK. Range: 0~100; Default: 50 Bass Adjust the sound in low tones (bass). Press  or  to select the desired level, and then press OK.

  • Page 42: Basic Settings

    Basic Settings This menu is used to make basic settings. Horizontal Pos. Adjust the horizontal position of the OSD menu. Press  or  to select the desired level, and then press OK. Range: 0~100; Default: 50 Vertical Pos. Adjust the vertical position of the OSD menu. Press  or  to select the desired level, and then press OK.

  • Page 43: Advanced Settings

    Advanced Settings This menu is used to make advanced settings. Smart Light Control Enable dynamic contrast (DCR) or ambient light sensor Options: Off, DCR, By Time; Default: Off IRFM Create slight frame motion to help avoid image retention Options: On, Off; Default: Off Noise Reduction Reduce random noise in the video content Options: Off, Low, Medium, High;...
  • Page 44 HDMI HDCP Select the HDCP Mode Options: Enable All / Disable HDMI1 / Disable HDMI2 / Disable HDMI1 & 2 Default: Enable All Firmware Update (USB) Plug in the USB flash drive and select Yes to proceed with firmware update. To start updating firmware, select Yes to continue.
  • Page 45 Network Configuration This menu configures the display’s RS232 and Ethernet communication ports. UART Baudrate Select the baud rate of the display’s RS232 port Options: 115200, 38400, 19200, 9600; Default: 115200 Network Enable the display’s built-in Ethernet port Options: No, Yes; Default: No IP Address Enable Dynamic IP mode or set the static IP address of the display’s Ethernet port Default: 0.0.0.0...

  • Page 46: Information

    Signal Lost Alert Enable an automatic alert when the video signal is lost Options: On, Off; Default: Off Load Default Load default communication settings Options: No, Yes Device MAC Display the MAC address of the device. Information This read-only menu provides information on the active source, the latest firmware version, and the serial number.

  • Page 47: Maintenance And Troubleshooting

    5. Maintenance and Troubleshooting Maintenance The Avocor Series LED Display does not require any routine maintenance other than occasional cleaning with a non-abrasive cloth. There are no user-serviceable or replaceable parts. Unless you are a qualified, factory - trained technician, do not attempt to repair or replace any system component yourself. You will void the product warranty if you do so.
  • Page 48 Table 5-1. Troubleshooting Chart (continued) Symptom Possible Cause(s) Solution Contrast is set too high. Decrease the contrast setting. Image is too bright and / or lacks definition in the bright areas of the image. Brightness is set too high. Decrease the brightness setting. Image appears “washed out”...
  • Page 49 The operator will attempt to diagnose any fault and will take action as appropriate. Warranty Support UK & EMEA. Tel +44 (0) 1276 804 654 - service@avocor.co.uk US & ROW. Tel. 855-268-7999 - service@avocor.com Revision Date: 1/17/2020...

  • Page 50: External Control

    6. External Control In addition to using the display keypad or remote control unit, you can control the display using a serial (RS232) link to send Hexadecimal commands and receive responses to those commands. (ASCII is not accepted/used) You also use discrete infrared (IR) control codes to program a third-party remote control unit. For more information, refer to Using Discrete IR Codes on page 57.

  • Page 51: Command And Response Examples

    Command and Response Examples Here are some examples of Hexadecimal serial commands and their responses: Table 6-1. Serial Command/ Response Examples Description Command sent to LCD Panel Response Received from LCD Panel Turn LCD panel power off. 07 01 02 50 4F 57 00 08 07 01 00 50 4F 57 00 08 Turn LCD panel power on.
  • Page 52 Value Reply Main Item Control Item Type Content (HEX) (HEX) (HEX) (ASCII) Green Gain (mapping 55 53 47 00~64 00~64 0~100) Blue Gain (mapping 55 53 42 00~64 00~64 0~100) Red Offset (mapping 55 4F 52 00~64 00~64 0~100) Green Offset (mapping 55 4F 47 00~64 00~64...
  • Page 53 Value Reply Main Item Control Item Type Content (HEX) (HEX) (HEX) (ASCII) HDMI3 Key 52 43 55 OPS Key Reset all Reset all but 41 4C 4C communication (RS232, LAN) Un-lock keys 4B 4C 43 Lock keys 53 45 52 13 bytes Read Serial Number Other Control 4D 4E 41...
  • Page 54 Value Reply Main Item Control Item Type Content (HEX) (HEX) (HEX) (ASCII) Wednesday Alarm Enable (Note 14) Thursday Alarm Enable (Note 14) 41 45 4E Friday Alarm Enable (Note 14) Saturday Alarm Enable (Note 14) Sunday Alarm Disable (Note 14) Monday Alarm Disable (Note 14) Tuesday Alarm Disable...
  • Page 55 Value Reply Main Item Control Item Type Content (HEX) (HEX) (HEX) (ASCII) Smart Light Control 53 4C 43 By time Power LED 4C 45 44 4Kx2K HDMI EDID 45 44 48 1080P 4Kx2K DisplayPort EDID 45 44 50 1080P Auto Detect HDMI RGB Color 48 43 52 0-255...
  • Page 56 Value Reply Main Item Control Item Type Content (HEX) (HEX) (HEX) (ASCII) 49 50 31 00~FF 00~FF Static IP Address 1 49 50 32 00~FF 00~FF Static IP Address 2 49 50 33 00~FF 00~FF Static IP Address 3 49 50 34 00~FF 00~FF Static IP Address 4...

  • Page 57: Using Discrete Ir Codes

    Using Discrete IR Codes The display accepts commands in the form of infrared (IR) signals that conform to the NEC protocol. Each display remote control button has an IR control code associated with it. You can use these codes to program a third-party, “universal” remote control unit to work with the display. These third-party products usually come with a computer software application for this purp ose.

  • Page 58: Specifications

    7. Specifications Table 7-1 lists the signal types supported by each input on the AVF-6550 display. PANEL Diagonal Size (Inch) 65” Backlight Direct LED Aspect Ratio 16:9 Input Resolution 3840 x 2160 @ 60 Hz Response Time 8 (ms) Brightness 370 (cd/m 4000:1 Contrast Ratio...

  • Page 59: Supported Timings

    Supported Timings Table 7-2 lists the signal types supported by each input on the display. Table 7-2. Supported Timings By Input Timing fH (kHz) fV (Hz) Dot clock (MHz) HDMI DisplayPort 31.469 59.94 25.175 VGA 640x480 37.861 72.809 31.5 37.5 31.5 35.156 56.25...
  • Page 60 Timing fH (kHz) fV (Hz) Dot clock (MHz) HDMI DisplayPort 56.25 67.5 4K2K 3840x2160 112.5 133.313 59.997 533.25 Revision Date: 1/17/2020...

  • Page 61: Overall Dimensions

    Overall Dimensions Figure 7-1 shows the display dimensions of AVF-6550 (all dimensions are in inches). Figure 7-1. AVF-6550 Display Dimensions (inch) Revision Date: 1/17/2020...

  • Page 62: Figure 7-2. Avf-6550 Display Dimensions (Mm)

    Figure 7-2 shows the display dimensions of AVF-6550 (all dimensions are in millimeters). Figure 7-2. AVF-6550 Display Dimensions (mm) Revision Date: 1/17/2020...
  • Page 63 Notes Revision Date: 1/17/2020...

  • Page 64: Appendix I: Moving And Carrying Notice

    Appendix I: Moving and Carrying Notice Moving the Display Moving the display requires at least two people. Attempting to move the display with one person may result in dropping the display and/or serious injury. When moving a display in its s hipping carton, lift the carton using the white handles.

  • Page 65: Appendix Ii: Installing A Wall Mount

    Appendix II: Installing a Wall Mount Follow the manual instructions for the type of mount you have selected. Refer all servicing to qualified service personnel. Moving the display requires at least two people. Make sure you use the handles in the back of the display w hile lifting or moving the display, to avoid touching the front panel during the move.

  • Page 66: Appendix Iii: Installing An Ops Module

    (M4*6) that were removed earlier. Step 5 Turn on the interactive display. When using an Avocor OPS PC a green light on the side of the OPS PC should appear, indicating that the OPS PC is switched on and operational.

  • Page 67: Appendix Iv: Wall Mount Safety Notes

    Appendix IV: Wall Mount Safety Notes Revision Date: 1/17/2020...
  • Page 68 Revision Date: 1/17/2020...

  • Page 69: Appendix V: Ethernet Remote Control Settings

    Appendix V: Ethernet Remote Control Settings The device can be controlled by opening a browser and connecting to web server directly. 1. Open a browser and type the IP address :192.168.2.1 into the address bar and enter. 2. The browser will prompt the small window which will ask for your username and password. Enter the username and password to login by using the following information then click the OK button.
  • Page 70 System IP Configuration Network Status Load Default Setting Revision Date: 1/17/2020...
  • Page 71 Firmware Update Boot Loader Upgrade Revision Date: 1/17/2020...

  • Page 72: Tcp Mode

    TCP Mode Telnet Server/Client Set the device to be a Telnet Server or Client. Port Number When in Server mode, assign the port number used to connect remotely. When in Client mode, assign the port number for the device to connect to the remote site. Remote Server IP Address When in Client mode, the device will connect to the remote server with the IP addres s set here.

  • Page 73: Udp Mode

    UDP Mode Status When TCP mode is set as Server mode or Client mode, the UDP mode would be disabled automatically, and vice versa. Local Port Assign the port number here to allow the device to open for the remote site to send data via UDP. The IP address of the remote site must be set in the Remote Address table, or NET2UART will ignore its data.

  • Page 74: Uart

    UART Mode Select the UART interface. Baud rate Select the baud rate of UART interface. Character Bits Select the number of character bits of UART interface. Parity Type Select the parity type of UART interface. Stop Bit Select the stop bit type of UART interface. Hardware Flow Control Select the flow control type of UART interface.

  • Page 75: Smtp

    Delimiter Character 1 & 2: Set Character 1 and/or Character 2 to be the delimiter. Once the delimiter is active, NET2UART would monitor all data received from UART. All d ata received from UART will be stored in NET2UART internal buffer first, and will only be sent to Ethernet once the delimiter is detected.

  • Page 76: Reset Device

    Reset Device Reset NET2UART module. Revision Date: 1/17/2020...

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