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Servicing North America:
U.S.A.:
Omega Engineering, Inc., One Omega Drive, P.O. Box 4047
ISO 9001 Certified Stamford, CT 06907-0047
Toll-Free: 1-800-826-6342
FAX: (203) 359-7700
Canada:
976 Bergar
Laval (Quebec), H7L 5A1 Canada
Toll-Free: 1-800-826-6342
FAX: (514) 856-6886
For immediate technical or application assistance:
U.S.A. and
Sales Service: 1-800-826-6342/1-800-TC-OMEGA
Canada:
Customer Service: 1-800-622-2378/1-800-622-BEST
Engineering Service: 1-800-872-9436/1-800-USA-WHEN
Mexico/
En Español: 001 (203) 359-7803 FAX: 001 (203) 359-7807
Latin Ameica
info@omega.com.mx
It is the policy of OMEGA Engineering, Inc. to comply with all worldwide safety and EMC/EMI regulations that apply. OMEGA is constantly pursuing
certification of its products to the European New Approach Directives. OMEGA will add the CE mark to every appropriate device upon certification.
The information contained in this document is believed to be correct, but OMEGA accepts no liability for any errors it contains, and reserves the
right to alter specifications without notice.
WARNING: These products are not designed for use in, and should not be used for, human applications.
OMEGA ENGINEERING, INC. warrants this unit to be free of defects in materials and workmanship for a period of 37 months from
date of purchase. OMEGA's WARRANTY adds an additional one (1) month grace period to the normal three (3) year product
warranty to cover handling and shipping time. This ensures that OMEGA's customers receive maximum coverage on each
product.
If the unit malfunctions, it must be returned to the factory for evaluation. OMEGA's Customer Service Department will issue an
Authorized Return (AR) number immediately upon phone or written request. Upon examination by OMEGA, if the unit is found to be
defective, it will be repaired or replaced at no charge. OMEGA's WARRANTY does not apply to defects resulting from any action of the
purchaser, including but not limited to mishandling, improper interfacing, operation outside of design limits, improper repair, or
unauthorized modification. This WARRANTY is VOID if the unit shows evidence of having been tampered with or shows evidence of
having been damaged as a result of excessive corrosion; or current, heat, moisture or vibration; improper specification;
misapplication; misuse or other operating conditions outside of OMEGA's control. Components in which wear is not warranted,
include but are not limited to contact points, fuses, and triacs.
OMEGA is pleased to offer suggestions on the use of its various products. However, OMEGA neither assumes responsibility
for any omissions or errors nor assumes liability for any damages that result from the use of its products in accordance with
information provided by OMEGA, either verbal or written. OMEGA warrants only that the parts manufactured by the
company will be as specified and free of defects. OMEGA MAKES NO OTHER WARRANTIES OR REPRESENTATIONS OF ANY
KIND WHATSOEVER, EXPRESSED OR IMPLIED, EXCEPT THAT OF TITLE, AND ALL IMPLIED WARRANTIES INCLUDING ANY
WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED. LIMITATION
OF LIABILITY: The remedies of purchaser set forth herein are exclusive, and the total liability of OMEGA with respect to this
order, whether based on contract, warranty, negligence, indemnification, strict liability or otherwise, shall not exceed the
purchase price of the component upon which liability is based. In no event shall OMEGA be liable for consequential,
incidental or special damages.
CONDITIONS: Equipment sold by OMEGA is not intended to be used, nor shall it be used: (1) as a "Basic Component" under 10 CFR
21 (NRC), used in or with any nuclear installation or activity; or (2) in medical applications or used on humans. Should any Product(s)
be used in or with any nuclear installation or activity, medical application, used on humans, or misused in any way, OMEGA assumes
no responsibility as set forth in our basic WARRANTY/ DISCLAIMER language, and, additionally, purchaser will indemnify OMEGA and
hold OMEGA harmless from any liability or damage whatsoever arising out of the use of the Product(s) in such a manner.
Direct all warranty and repair requests/inquiries to the OMEGA Customer Service Department. BEFORE RETURNING ANY
PRODUCT(S) TO OMEGA, PURCHASER MUST OBTAIN AN AUTHORIZED RETURN (AR) NUMBER FROM OMEGA'S CUSTOMER
SERVICE DEPARTMENT (IN ORDER TO AVOID PROCESSING DELAYS). The assigned AR number should then be marked on the
outside of the return package and on any correspondence.
The purchaser is responsible for shipping charges, freight, insurance and proper packaging to prevent breakage in transit.
FOR WARRANTY RETURNS, please have the following informa-
tion available BEFORE contacting OMEGA:
1. Purchase Order number under which the product was
PURCHASED,
2. Model and serial number of the product under warranty, and
3. Repair instructions and/or specific problems relative to the
product.
OMEGA's policy is to make running changes, not model changes, whenever an improvement is possible. This affords our customers the latest in
technology and engineering.
OMEGA is a registered trademark of OMEGA ENGINEERING, INC.
© Copyright 2010 OMEGA ENGINEERING, INC. All rights reserved. This document may not be copied, photocopied, reproduced, translated, or
reduced to any electronic medium or machine-readable form, in whole or in part, without the prior written consent of OMEGA ENGINEERING, INC.
OMEGAnet
Online Service
®
omega.com
Tel: (203) 359-1660
e-mail: info@omega.com
TEL: (514) 856-6928
e-mail: info@omega.ca
®
®
e-mail:espanol@omega.com
WARRANTY/DISCLAIMER
RETURN REQUESTS / INQUIRIES
Internet e-mail
info@omega.com
Servicing Europe:
Benelux:
Managed by the United Kingdom Office
Toll-Free: 0800 099 3344
FAX: +31 20 643 46 43
Czech
Frystatska 184
Republic:
733 01 Karviná, Czech Republic
Toll-Free: 0800-1-66342
FAX: +420-59-6311114
France:
Managed by the United Kingdom Office
Toll-Free: 0800 466 342
FAX: +33 (0) 130 57 54 27
Germany/
Daimlerstrasse 26, D-75392 Deckenpfronn, Germany
Austria
Toll-Free: 0800 6397678
FAX: +49 (0) 7056 9398-29
®
United
OMEGA Engineering Ltd.
Kingdom:
One Omega Drive, River Bend Technology Centre, Northbank
ISO 9001
Irlam, Manchester M44 5BD United Kingdom
Certified
Toll-Free: 0800-488-488
FAX: +44 (0) 161 777-6622
FOR NON-WARRANTY REPAIRS, consult OMEGA for cur-
rent repair charges. Have the following information avail-
able BEFORE contacting OMEGA:
1. Purchase Order number to cover the COST of the repair,
2. Model and serial number of the product, and
3. Repair instructions and/or specific problems relative to
the product.
TEL: +31 20 347 21 21
e-mail: sales@omegaeng.nl
TEL: +420-59-6311899
e-mail: info@omegashop.cz
TEL: +33 (0) 161 37 29 00
e-mail: sales@omega.fr
TEL: +49 (0) 7056 9398-0
e-mail: info@omega.de
TEL: +44 (0) 161 777-6611
e-mail: sales@omega.co.uk
M4961/1010
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