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Troubleshooting > Troubleshooting
Troubleshooting
Solving Malfunctions
The table below provides general guidelines for problem solving.
If a problem occurs with your machine, look into the checkpoints and perform procedures indicated on the following
pages. If the problem persists, contact your Service Representative.
NOTE
When contacting us, the serial number will be necessary.
To check the serial number, refer to the following:
Checking the Equipment's Serial Number (page i)
Machine Operation Trouble
When the following machine operation troubles occur, implement appropriate procedures.
Symptom
An application does not
start.
The screen does not
respond when the power
switch is turned on.
Blank sheets are ejected.
Paper often jams.
2 or more sheets are
overlaps when ejected.
(multi feed)
Checkpoints
Is the Auto Panel Reset time short?
Check the power cord.
―
Is the paper loaded correctly?
―
Is the paper of the supported type? Is it
in good condition?
Is the paper curled, folded or wrinkled?
Are there any loose scraps or jammed
paper in the machine?
―
Corrective Actions
Set the Auto Panel Reset time to 30
seconds or more.
Connect both ends of the power cord
securely.
Check that the settings of the
application software.
Load the paper correctly.
Turn the orientation 180 degrees around
in which the paper is positioned.
Remove the paper, turn it over, and
reload it.
Replace the paper with new paper.
Remove any jammed paper.
Load the paper correctly.
10-11
Reference
Page
page 8-32
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page 3-2
page 3-2
page 3-4
page 3-4
page 10-24
page 3-2
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Table of Contents
Troubleshooting
