Trouble Shooting - ViewZ VZ-19CMP User Manual

TROUBLESHOOTING GUIDE
- Check the following before calling for service.
- If the same problems continue after checking, contact the reseller you purchased the monitor from.
At start
No image or
Noise on the screen
Incorrect display or
Half display
Flickering and
shadow image
The audio function is
not working
LED is flickering
or no image
18
We recommend that you test with different input sources when you have trouble with
the current input source. If symptom persists, follow the instructions below. After
following the instructions below, please contact us at 1-888-99-VIEWZ.
- Make sure the cable is correctly plugged into the outlet
- Make sure the power cable is correctly plugged into the monitor
- Make sure the cable is correctly connected between monitor & source
- Check brightness and see if brightness is set to 'Ø'
- Check video source
- Check your video source
- Reset video source : connection, cable replacement, setting & more
- Check your input source setting for resolution and phase (Hz)
- Check the volume and make sure MUTE is not on
- Check HDMI / Audio port cable connection
- Check the interface cable connection and make sure it's plugged in correctly
- Check the input source
Visit the ViewZ USA website at https://www.viewzusa.com User Manual