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BenQ SL4304 User Manual
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BenQ SL4304 User Manual

BenQ SL4304 User Manual

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Digital Signage
User Manual
SL4304, SL5504, SL6504, SL7504, SL8604
SH6504, SH7504, SH8604

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Summary of Contents for BenQ SL4304

  • Page 1 Digital Signage User Manual SL4304, SL5504, SL6504, SL7504, SL8604 SH6504, SH7504, SH8604...

  • Page 2: Table Of Contents

    Mounting..................................19 Powering on the display ............................. 23 Adapter ................................... 24 External PCs ................................. 25 Setting up BenQ Launcher ..........................26 Binding the display to AMS ..........................30 Basic operations ............................32 Power button ................................32 User access ................................. 32 User interface ................................
  • Page 3 Copyright and disclaimers ........................68 2025/01/22 SL04-V0...

  • Page 4: Product Overview

    Specifications Important Modifying the hardware or software of your BenQ product invalidates the warranty. BenQ is not responsible for any damage or data loss caused by the unauthorized modifications to both and hardware and software and the installation of third-party add-ons and applications.

  • Page 5: Built-In Peripherals

    SL5504/ SL6504/ SL7504/ Model SL4304 SL8604 SH5504 SH6504 SH7504 Memory 8 GB 8 GB 8 GB 8 GB 8 GB Storage 64 GB 64 GB 64 GB 64 GB 64 GB Operating Android 13 Android 13 Android 13 Android 13...
  • Page 6 SL5504/ SL6504/ SL7504/ Model SL4304 SL8604 SH5504 SH6504 SH7504 Weight 8.7 kg | 11.7 kg 14.7 kg | 19.1 20.7kg | 28.7kg 29kg | 40.5kg 49kg | 64kg (product I (19.2 lbs | 25.8 kg (32.4 lbs | (45.6 lbs | 63.3 (63.9 lbs | 89.3...

  • Page 7: Dimensions

    Dimensions SL4304...
  • Page 8 SL5504/SH5504...
  • Page 9 SL6504/SH6504...
  • Page 10 SL7504/SH7504...
  • Page 11 SL8604...

  • Page 12: Package Contents

    Package contents Verify all the contents after opening the package. If any item is missing or damaged, please contact your dealer immediately. LCD monitor Remote control Power cord* HDMI cable x1 RS232 cable x1 User documents • Quick start guide •...

  • Page 13: Components

    Components Front panel 1. IR sensor & Power LED Bottom panel 1. USB 2.0 Type A ports 2. Ethernet port 3. 3.5 mm audio out jack 4. RS-232 in port 5. HDMI in ports 6. Power switch 7. Power input Note 1.

  • Page 14: Rear Panel

    Rear panel 1. Mini PC screw holes* 2. Power 3. Kensington lock slot Note * Not available for 43 inches display. Vesa specifications Screw size • 43", 55": M6 × 12L • 65", 75", 86": M8 × 16L Dimension 43" 55"...

  • Page 15: Installation Requirement

    6. Connect the power cord and all applicable cables. 7. Power on the display. For details, see Powering on the display. 8. Set up BenQ Launcher. For details, see Setting up BenQ Launcher. 9. Bind the display to AMS. For details, see Binding the display to AMS.

  • Page 16: Installation And Configuration

    DMS user manual. Before unboxing each display, IT administrators can add each one to their DMS device list by scanning the device serial number barcode. BenQ recommends performing this step for easier device and firmware management. 1. Install and launch the DMS app on a mobile device.
  • Page 17 3. Remove the top panel protector. Reverse and place it on the floor as a temporary base for the display. 4. Carefully lift the display out of the box and place it in the temporary base. Important • The display should be handled by two people, one person on each side. •...
  • Page 18 c. Using the flaps on the side, carefully lift the box off the display. 3. Remove the panel protectors. 4. Collect all accessories. Important Ensure that each box and their contents are accounted for before disposing any of the original packaging.

  • Page 19: Mounting

    Warning To prevent serious physical injuries and damages to the display, ensure the following: • The display is installed by at least two qualified technicians. BenQ accepts no liability for installations not performed by a professional technician. • The display is securely mounted in accordance with the installation instructions.
  • Page 20 Important Ensure that all the all screws are securely attached to the brackets. The recommended torque is 470- 635 N•cm (41.59-56.20 lb•in). (a) Display (b) Wall mount bracket Mounting the display on a wall Important To maintain proper ventilation, ensure that there is at least 10 mm (0.39 in) of clear space between the back of the display and the wall.
  • Page 21 5. Attach the locking screws until they are fully secured to the mount. Mounting the display on a trolley 1. Lock all the trolley wheels in place. 2. Ensure that the mounting brackets are securely attached to the display. 3. Carefully lift the display to its upright position, and then carry it towards the trolley. Important •...
  • Page 22 4. Align the bracket hooks with the mounting plate, and then carefully mount the display onto the trolley. 5. Attach the locking screws until they are fully secured to the mount.

  • Page 23: Powering On The Display

    Powering on the display 1. Ensure that the power cord is connected to the display and a power source. Important • The supplied power cord supports 100-240V AC. • The cord varies depending on the region. Make sure to use the appropriate type. •...

  • Page 24: Adapter

    Adapter The SL04/SH04 has USB 2.0 Type-A ports that are dedicated for the Bluetooth Wi-Fi adapter. These ports come with a security cover designed to prevent misuse and theft. Note The Wi-Fi adapter is not included and must be purchased separately. Install an adapter Warning To prevent damages to the display, make sure to turn off the display before installing or removing the...

  • Page 25: External Pcs

    External PCs Use a different operating system and expand the computing capacity of the BenQ signage by installing a mini PC. Installing a mini PC Important Available for 55 to 86 inches displays At the back of the display, mounting holes are provided for mini PCs with 75 x 75 mm or 100 x 100 mm VESA pattern.

  • Page 26: Setting Up Benq Launcher

    Setting up BenQ Launcher BenQ recommends using a mouse for faster setup. You can connect your mouse to the USB 2.0 Type-A ports on the bottom panel. If you are using the remote control, see Remote control for details. 1. Power on the BenQ signage.
  • Page 27 5. Tap Skip. 6. Tap Skip. 7. Review the permissions, and then tap Accept.
  • Page 28 8. Tap Skip. 9. Tap Skip anyway. 10. Carefully read and accept the End-User License Agreement, and then tap Next.
  • Page 29 BenQ recommends enabling BenQ services, which grant IT administrators full access to display and user management features. Choosing to enable BenQ services at a later time will require you to reset the display to its factory settings and set up the BenQ Launcher.

  • Page 30: Binding The Display To Ams

    Make sure to set a strong local administrator password to prevent unauthorized access to the display. This password is different from the administrator credentials that are used to log in to BenQ cloud services such as BenQ DMS, AMS, and the Identity and Access Management (IAM) system.
  • Page 31 4. Bind the display to AMS. There are three methods to perform this step: Methods Actions 1. Enter the AMS administrator credentials. Password 2. Select Log in. 1. Select 2. Scan the QR code. The login page loads on the device’s web browser. QR code 3.

  • Page 32: Basic Operations

    BenQ recommends binding BenQ displays to AMS for more convenient and secure access to the display, user profiles, and data. When AMS is enabled, users can log in to access BenQ signage features as well as their local and cloud-based files and folders. For details, see...

  • Page 33: Logging Out

    Login Method User Action 1. Select Log in. 2. Select Sign in with SSO. Log in using SSO 3. Select a directory service. 4. Enter a valid user name and password. 1. Select Log in. 2. Select QR code. 3. Scan the QR code. Log in through QR code 4.

  • Page 34: User Interface

    User interface Home screen After logging into the BenQ signage, users will have access to their own Home screen. Users can personalize this screen by changing their wallpaper, adding their preferred app shortcuts and widgets, and customizing the layout to match their workflow.

  • Page 35: Removing Apps

    3. Uncheck the apps to remove. Managing notifications The BenQ display automatically receives the latest firmware and apps updates once it is connected to the internet. Every time a new update is available, a red badge appears on the Notifications icon...
  • Page 36 UI element Description Pop-up messages Enable/Disable pop-up notifications. Expand/Collapse Show/Hide the update details. Select this to download and install the update. Warning • The firmware update requires a system restart. Make sure to save all Update important data before proceeding. •...
  • Page 37 Sidebar (System toolbar) There are two ways to open the sidebar menu: • Mouse: Use your mouse to click on the bars at the left or right sides of the screen. • Remote control: Press the Sidebar button . For details, see Remote control.
  • Page 38 BenQ signage settings. 1. Back 2. Home 3. Recent apps To enable BenQ services, users must reset the display to its factory settings and then set up the BenQ Launcher. For details, see the following topics: • Performing a factory reset •...

  • Page 39: Connections

    Connections The BenQ signage has several ports that can be used to input and output data and media. • Video connection • Audio connection • Device Management (RS232) • USB connection Video connection Connect the input device to any of the HDMI ports on the bottom panel.

  • Page 40: Device Management

    • The maximum cable length is 5 m (16.4 ft) for USB 2.0 slots. • The BenQ signage limits the number of USB connections. If all USB slots are occupied and a USB hub is connected to the display, it will not recognize any new USB input devices.

  • Page 41: Remote Control

    Remote control 1. Power button 2. Play button 3. Previous button 4. Stop button 5. Connection button 6. Home button 7. Menu button 8. Direction buttons 9. All apps button 10. Mute button 11. Freeze screen button 12. Number buttons 13.

  • Page 42: Install Remote Control Batteries

    Install remote control batteries 1. Open the remote control battery cover. 2. Insert the batteries, ensuring the positive and negative ends are facing in the correct direction. 3. Put the cover back on. Usage guidelines • Keep the remote control cool and dry at all times. Prolonged exposure to direct heat and humidity may cause it to malfunction.

  • Page 43: Settings

    Settings The Settings menu allows users to configure their BenQ display settings. There are two ways to open the menu: • Taskbar: Select the Settings button . For details, see Home screen. • Remote control: Press the MENU button. For details, see Remote control.

  • Page 44: Display Settings

    Method Description 1. Open the Settings menu. Settings menu 2. Select Remote control Press the blue button. For details, see Remote control. Use either method to exit the blank screen: • Press the blue button on the remote control. • Press the power button on the remote control. •...
  • Page 45 Menu item Description Unlock DisplayHDR™ 400 by connecting an Cinema HDR HDMI cable for brighter highlights, deeper (Available by 2025 Q2) blacks, and richly detailed shadows, creating a truly immersive visual experience. For viewing technical documents like blueprints, schematics, and floorplans. This mode High-detail sharpens on-screen text and improves visibility of fine details.

  • Page 46: Audio Settings

    Setting an input source name 1. In Display settings, select Custom source names. 2. Select an input source. 3. Enter a new name. - Maximum length: 20 characters - Supported characters: This field supports all characters. Special characters count as two characters.

  • Page 47: Advanced Settings

    Advanced settings Menu item Description Network & internet Use either Ethernet or Wi-Fi to connect the display to the internet. For details, see the following topics: • Connecting to the internet • Configuring proxy settings • Installing a Wi-Fi certificate Apps Manage the applications installed on the display.

  • Page 48: Connecting To The Internet

    Description InstaShare Button mode When this setting is enabled, users can use their InstaShare Button with the BenQ signage without using the InstaShare 2 app. The mode appears as one of the input sources in the Connection settings menu. For details, see the following topics: •...

  • Page 49: Configuring Proxy Settings

    Menu item Description Ethernet 1. Ensure that the Ethernet cable is connected to the display. For details, see Connections. 2. Open the Settings menu. 3. Select Advanced > Network & internet. The Network & internet menu appears. 4. Select Ethernet. 5.

  • Page 50: Configuring Language Settings

    9. Select OK. Configuring language settings 1. Open the Settings menu. 2. Select Advanced > System. The System menu appears. 3. Select Languages & input. 4. Perform one or more of the following actions: Action Steps Change the display language 1.

  • Page 51: Performing A Factory Reset

    Performing a factory reset Warning Performing a factory reset erases all data from the display and restores all the original device settings. Make sure to back up all important files, settings, and data before proceeding with the following steps. 1. Open the Settings menu. 2.
  • Page 52 Menu item Description Disabled The camera functionality is disabled. Other All external cameras connected to the display appear in the drop- down list. Select it to use it as the default camera. Configuring startup and shutdown settings 1. Open the Settings menu. 2.

  • Page 53: Updating The Firmware

    2. Open the Settings menu. 3. Select Advanced > Log export. 4. Select your USB drive as the output directory. 5. The system logs are exported to a "benq" folder in the USB drive. Updating the firmware Warning • The firmware update requires a system restart. Make sure to save all important data before proceeding.

  • Page 55: Benq App Store

    BenQ App Store The BenQ App Store contains all the BenQ-developed apps as well as third-party partner apps designed for the BenQ signage. 1. Search apps 2. Update center 3. Education partner apps 4. Enterprise partner apps 5. BenQ apps 6.

  • Page 56: Installing An App

    8. Restart the display. Rolling back an app to an older version Note Only BenQ-developed apps and core Google apps can be rolled back to an older version. 1. Log in as a local administrator. 2. Select on the taskbar.

  • Page 57: Uninstalling An App

    Uninstalling an app Note Only third-party apps can be uninstalled from the BenQ signage. 1. Log in as a local administrator. 2. Select on the taskbar. 3. Select Settings 4. Select Apps. 5. Select the app from the list. 6. Select Uninstall.

  • Page 58: Classroomcare

    By implementing these techniques, the LED backlights in the display either completely eliminate or significantly reduce the perceptible flickering, resulting in a more comfortable viewing experience. BenQ’s non-flicker technology has also been certified by TÜV Rheinland, which shows BenQ’s commitment in safeguarding vision health of consumers.

  • Page 59: Appendix

    Appendix Supported input resolutions Input Source Resolution HDMI 2.0 3840 x 2160 @ 60Hz 3840 x 2160 @ 50Hz 3840 x 2160 @ 30Hz 3840 x 2160 @ 25Hz 3840 x 2160 @ 24Hz 1920 x 1080 @ 60Hz 1920 x 1080 @ 50Hz 1920 x 1080 @ 30Hz 1920 x 1080 @ 25Hz 1920 x 1080 @ 24Hz...

  • Page 60: Supported Media Formats

    Supported media formats Extension Codec detail Resolution MPEG-4 Visual 640x480 .3gp MPEG-4 320x240 H264 1920x1080 1920x1080 M-JPEG 1024x576 720x480 .avi RealMagic MPEG-4 720x576 h264 1920x1080 FF mpeg MPEG4 640x480 .f4v AVC(H264) 1280x720 Sorenson Spark 1920x1080 .flv 800x342 AVC(H264) 1920x1080 HEVC(H26 5) 1920x1080 .mp4 4K HEVC(4K H265)
  • Page 61 Extension Codec detail Resolution .mts 1440x1080 .ogm XVID 640x480 .PMP H264 480x272 RealVideo1 1280x720 RealVideo2 1280x720 .rmvb RealVideo3 1280x720 RealVideo4 1920x1080 MPEG-2 1920x1088 HEVC(H26 5) 1920x1080 4K HEVC(4K H265) 4096x2304 8K HEVC(8K H265) 8192x4320 MPEG-1 1920x1080 720x576 avs+ 1920x1080 avs2 3840x2160 1920x1080 MPEG-2...

  • Page 62: Troubleshooting

    Troubleshooting Connection Configuration • Ensure that the display is powered on. For details, see Powering on the display. • If displaying content from a wired input source, ensure The display is not displaying the following: images. - The input device is powered on and is securely connected to the display.
  • Page 63 Connection Configuration • If displaying content from a wired input source, ensure that the input device is securely connected to the There is image dithering or random display. For details, see Connections. lines are appearing on the display. • Ensure that there are no other electronic equipment or power tools are placed around the display that may affect the input signal.

  • Page 64: Product Support

    For products that are within the warranty period, contact your local customer service representative. For out-of-warranty products, BenQ recommends going to a qualified service personnel and obtaining repair parts from BenQ to ensure compatibility. Important Do not attempt to disassemble the product yourself unless you are fully aware of the consequences.

  • Page 65: Safety Warnings And Precautions

    Safety warnings and precautions THIS EQUIPMENT MUST BE GROUNDED To ensure safe operation, the three-pin plug must be inserted only into a standard three-pin power outlet which is effectively grounded through normal household wiring. Extension cords used The lightning flash with arrowhead symbol, within with the equipment must have three cores and be an equilateral triangle, is intended to alert the user correctly wired to provide connection to the ground.

  • Page 66: Notes On This Display

    5. Protect the power cord from being snagged, stepped on, or pinched, particularly near the plug and the point where they are connected to the display. 6. Only use attachments and accessories specified by the manufacturer. 7. Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer, or sold with the display.

  • Page 67: Safety Notice For Remote Control

    force. Important Do not use paper towels or any material that may leave streaks or lint on the screen. 3. Moisten a clean, soft, lint-free cloth with 70% isopropyl alcohol. Warning • Do not use hazardous chemical or ammonia-based cleaners as this may damage the surface of the screen.

  • Page 68: Copyright And Disclaimers

    Logos are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. BenQ ecoFACTS BenQ has been dedicated to the design and development of greener product as part of its aspiration to realize the ideal of the “Bringing Enjoyment ‘N Quality to Life” corporate vision with the ultimate goal to achieve a low-carbon society.

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