BenQ PH460 Installation Handbook
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BenQ PH460 Installation Handbook

Digital signage / interactive flat panel
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Digital Signage / Interactive Flat Panel
Installation Handbook

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Summary of Contents for BenQ PH460

  • Page 1 Digital Signage / Interactive Flat Panel Installation Handbook...

  • Page 2: Copyright

    Copyright Copyright © 2014 by BenQ Corporation. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of BenQ Corporation.

  • Page 3: Table Of Contents

    Table of Contents Copyright ............................2 Disclaimer ............................. 2 Video wall installation guide ..................... 4 Precautions ..............................4 Notes on moving the display ........................4 Installing ................................ 5 Installing edge finishing kit (optional) ..................9 Installation ..............................9 Cable extension guide ......................11 Extending the VGA connection using a VGA amplifier/repeater ..........

  • Page 4: Video Wall Installation Guide

    Video wall installation guide Precautions To ensure safety, please read this manual carefully before installation and follow the instructions herein. Store this installation guide in a secure place for future reference. • The video wall must be installed on a flat and level surface which is strong enough to bear its weight.

  • Page 5: Installing

    - Stand the display vertically to make sure the its weight spread evenly on the surface. (Fig. (Fig.1) (Fig. 2) Support surface (Fig. 3) (Fig. 4) • Check the shock label on the outside of the product carton. The shock indicator on the label will turn red if the display/package is improperly handled.
  • Page 6 4. Start your video wall from the bottom left or bottom right. Finish one row and then move up to finish the next row. Once a display has been installed, check the horizontal and vertical level immediately using a professional measuring tool. Landscape mode Portrait mode 5.
  • Page 7 ≥ 0.5 mm Actual bezel-to-bezel dimensions may exceed the listed minimum values (5.4mm for PH460/PL460 and 5.3mm for PH550) due to different tiling methods. You are provided with gap inspection pads to ensure appropriate space between the cascaded displays during video wall installation.
  • Page 8 4. After the displays are mounted and 5. Insert the pad again and swipe the pad fastened, check if the space between each horizontally and vertically between the gap display is just enough for removing the gap to ensure it can move smoothly. Ignore inspection pad smoothly.

  • Page 9: Installing Edge Finishing Kit (Optional)

    Installing edge finishing kit (optional) Whether used as a standalone unit or as a part of a video wall, the edge finishing kit will transform your display into a most stylish and elegant display. Inside your edge finishing kit you will find the following components: Cosmetic Plates Top (A) Bottom (B)
  • Page 10 For a landscape video wall 1. Mount the cosmetic plates in their 2. On each corner, mount a corner enclosure respective places on the edge of your piece and fasten each one with 4 of the display, and screw in to place using the 5mm M3 screws.

  • Page 11: Cable Extension Guide

    This guide provides additional information about how to extend VGA, HDMI and USB connections as required in the environment where you set up your BenQ digital signage and interactive flat panel displays. Refer to the instructions in this guide and the User Manual of your BenQ display to ensure stable and optimal performance.

  • Page 12: Extending The Vga Connection Using A Vga Amplifier/Repeater

    Extending the VGA connection using a VGA amplifier/repeater If you need to connect the display to a computer or other VGA source devices over a long distance (over 3 meters), a VGA signal amplifier must be used to boost the signal and prevent potential display quality problems like interference and ghosting.

  • Page 13: Extending The Hdmi Connection Using An Hdmi Amplifier/Repeater

    Extending the HDMI connection using an HDMI amplifier/ repeater Although there is not an official limit on HDMI cable length (as it mainly depends on the quality of the HDMI cable), in order to prevent potential display quality problems like interference and ghosting, if you need to connect the display to a computer or an A/V device (such as a DVD or Blu-ray player) over 5 meters, deployment of an HDMI signal amplifier is highly recommended.

  • Page 14: Connecting Faceplate

    Connecting faceplate 1. Connect the mini-B plug of the supplied USB cable to the USB Mini-B port on the display, and the type-A plug of the cable to the USB port on the faceplate. 2. Connect the computer to the faceplate using a suitable USB cable. Display USB port USB cable...

  • Page 15: Extending Usb Connection

    Extending USB connection Extending USB connection using an active (powered) USB extension cable You can use a commercially available active (powered) USB extension cable on the market to extend the length of USB connection. The active USB extension cable helps boost the USB signal as well as provides sufficient bus power for the connected USB device.
  • Page 16 Extending USB connection using an active (powered) USB-CAT converter You can use a commercially available active (powered) USB-CAT converter (extender) on the market to extend the length of USB connection over a Category 5/5e/6 network cable. 1. Connect the mini-B plug of the supplied USB cable to the port on the display, and USB Mini-B the type-A plug of the cable to the USB type-A port on the active USB-CAT converter.
  • Page 17 Extending USB connection using an active (powered) USB extension cable and a faceplate Depending on the environment where you install the display, you can use an active (powered) USB extension cable to extend USB connection from a faceplate. 1. Connect the mini-B plug of the supplied USB cable to the port on the display, and USB Mini-B the type-A plug of the cable to the USB type-A port on the active USB extension cable.
  • Page 18 Extending USB connection using an active (powered) USB-CAT converter and a faceplate Depending on the environment where you install the display, you can use an active (powered) USB-CAT converter to extend USB connection from a faceplate. 1. Connect the mini-B plug of the supplied USB cable to the USB Mini-B port on the display, and the type-A plug of the cable to the USB type-A port on the active USB-CAT converter.

  • Page 19: Additional Information

    Additional information Your LCD display provides USB 2.0 ports for connecting to various devices including computers, flash drives and wireless LAN adapters. This section provides basic information about the USB 2.0 interface and serves as a reference for the deployment of your USB connections.
  • Page 20 Term Description/explanation Upstream The direction of data transmission from a USB function to a host or hub. Downstream The direction of data transmission from a USB host or hub to a function. A USB device that provides upstream connection (port) to a host and downstream connections (ports) to multiple functions.
  • Page 21 USB cable length For each passive connection between a two USB devices, the maximum length is 5 meters. To extend USB connection beyond this length limit, an active extension cable has to be used to ensure stable signal transmission and reliable power supply. Prohibited cable assemblies Some cable assemblies are prohibited in the USB specifications and are not recommended as they may not work in all instances.

  • Page 22: Troubleshooting

    Troubleshooting Connections The input and output ports illustrated here are for your reference only. The availability and layout of all ports may vary by model. How to connect a DVD player to the display? You can use either Component or S-Video for connection. DVI-OUT HDMI-2 VGA OUT...
  • Page 23 How to connect a computer to the display? You can connect a computer to the display through D-Sub (VGA) / DVI / HDMI / VGA as desired. Analog signal DVI-OUT HDMI-2 VGA OUT DVI-IN HDMI-1 VGA IN D-Sub (15-pin) cable Audio cable Computer Digital signal...
  • Page 24 How to connect to external speakers? While the display is turned off, connect external speakers to the SPEAKERS (R/L) jacks on the display via an appropriate audio cable. And then turn on the display. DVI-OUT HDMI-2 VGA OUT DVI-IN HDMI-1 VGA IN External speakers Troubleshooting...

  • Page 25: Picture / Video

    Try with another display resolution or another graphic card (GPU). Restore the display to the default factory settings. The main board could be Contact the BenQ authorized service partner for damaged. replacement. Screen interference is observed or noise is heard.
  • Page 26 The picture is distorted with strange patterns. Possible causes Possible solutions The video cable is not connected Make sure the video cable is connected firmly to the properly. display. The image format is not Check the specifications to verify the display’s supported supported by your display.
  • Page 27 The picture unstable, unfocused, or swimming. • Make sure the video cable is connected firmly to the display. • Go to Screen > Adjust Screen to focus and adjust the display. Try with Auto Adjustment first to adjust the settings automatically. If it does not help, you can make adjustment manually.

  • Page 28: Audio

    The display flickers when I launch or close a program. • The signal may not be stable. Check the cable connection or try with another video cable. • The panel backlight may be unstable. Contact the BenQ authorized service partner for replacement.

  • Page 29: Touch Function (Selected Models Only)

    The touch function is not Check the user manual for the supported operating supported by your OS. systems. Visit the BenQ local website for the appropriate driver The touch driver is not installed. files. The touch module needs to get enough power supply from your computer to work well.

  • Page 30: Osd Menu / Control Panel / Power Button

    • To lock/unlock the remote control functions, press and hold MENU and /- on the control panel for 5 seconds. The control panel (keypad) could Contact the BenQ authorized service partner for be damaged. replacement. Some of the OSD menu options are grayed out. When are those items available for setup? Available menu options may vary depending on the input sources, functions and settings.

  • Page 31: Led Indicators

    Possible solutions Power cord is not connected Re-connect the power cord. properly. The control panel could be Contact the BenQ authorized service partner for damaged. replacement. LED indicators The LED indicator of control panel (keypad) or IR receiver flashes red quickly.

  • Page 32: System

    System How to restore the factory default settings? Go to Setting > All Reset. All except the settings under the Picture and Sound menus will be restored back to the factory default settings. To reset all settings in Picture, go to Picture > Reset. To reset all settings in Sound, go to Sound >...

  • Page 33: Wall Mounting / Video Wall

    Wall mounting / video wall Is wall mounting kit available? The wall mounting kit should be purchased separately, though the screws needed for wall mounting are included in the product. The mounting interface should comply with the UL1678 standard in North America. The mounting means should be strong enough to bear the weight of the display.

This manual is also suitable for:

Pl460Ph550

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