BenQ SL04 Series Installation Handbook

Interactive display/signage

Hide thumbs

100

101

102

103

104

105

106

107

108

109

110

111

page of 111

/ 111
Bookmarks

Quick Links

Download this manual

Interactive Display/Signage

Installation

Handbook

Need help?

Do you have a question about the SL04 Series and is the answer not in the manual?

Questions and answers

Summary of Contents for BenQ SL04 Series

Page 1 Interactive Display/Signage Installation Handbook...
Page 2 Copyright Copyright © 2024 by BenQ Corporation. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of BenQ Corporation.
Page 3 Table of Contents Copyright ........................2 Disclaimer ........................2 Display installation guide .....................5 Precautions..........................5 Notes on moving the display ..................... 5 Notes on installing the display ....................7 Notes on using the remote control ................... 8 Cable extension guide ......................10 Video wall installation guide ..................
Page 4 LED indicators........................... 76 Power ............................76 System: PL460/PH460/PL550/PH550 .................. 78 Troubleshooting: PL490/PL552/PL553/PH5501/PH5502 ..........79 Wall mounting/video wall ....................... 81 Preventing afterimage burn-in .................. 82 Appendix 1: Installation Checklists ................83 Before installation ........................83 After installation ........................84 Warranty information ......................85 Appendix 2: Basic Troubleshooting Checklists for IFP &...
Page 5 Display installation guide To ensure safety, please read this manual carefully before installation and follow the instructions herein. Store this installation guide in a secure place for future reference. At the end of this Installation Handbook are installation checklists that help you to ensure the necessary steps have been completed.
Page 6 Lay down the display gently and horizontally. When you want to place the display face down, prepare a flat and horizontal surface that is larger than the display and spread a thick protective sheet on it. Be careful not to scratch any parts of the display when upturning the display.
Page 7 When you want to upturn the display, stand the display vertically to make sure its weight spread evenly on the surface. • Check the shock label on the outside of the product carton. The shock indicator on the label will turn red if the display/package is improperly handled (for PL/PH series only). Notes on installing the display Installation of this display should only be performed by two (2) qualified technicians.
Page 8 • Do not install near any heat source such as radiators, heat registers, stoves, other apparatus (including amplifiers) that produce heat or put the unit exposed to direct spotlight or sunlight. • It is highly UNRECOMMENDED to install products in moving vehicles as there is high risk for breaking the internal hanging-panel films in the long run.
Page 9 When using the remote control, make sure the display’s remote control sensor window is NOT exposed to direct sunlight or strong reflected light, e.g. tile flooring.
Page 10 This guide provides additional information about how to extend VGA, HDMI and USB connections as required in the environment where you set up your BenQ digital signage and interactive flat panel displays. Refer to the instructions in this guide and the User Manual of your BenQ display to ensure stable and optimal performance.
Page 11 Extending the VGA connection using a VGA amplifier/ repeater If you need to connect the display to a computer or other VGA source devices over a long distance (over 3 meters), a VGA signal amplifier must be used to boost the signal and prevent potential display quality problems like interference and ghosting.
Page 12 Extending the HDMI connection using an HDMI amplifier/ repeater Although there is not an official limit on HDMI cable length (as it mainly depends on the quality of the HDMI cable), in order to prevent potential display quality problems like interference and ghosting, if you need to connect the display to a computer or an A/V device (such as a DVD or Blu-ray player) over 5 meters, deployment of an HDMI signal amplifier is highly recommended.
Page 13 Connecting faceplate 1. Connect the mini-B plug of the supplied USB cable to the USB Mini-B port on the display, and the type-A plug of the cable to the USB port on the faceplate. 2. Connect the computer to the faceplate using a suitable USB cable. Display USB port USB cable...
Page 14 Extending USB connection Extending USB connection using an active (powered) USB extension cable You can use a commercially available active (powered) USB extension cable on the market to extend the length of USB connection. The active USB extension cable helps boost the USB signal as well as provides sufficient bus power for the connected USB device.
Page 15 3. Connect the converter to a computer using a suitable USB cable. Display port USB-CAT converter cable Category 5/5e/ USB cable 6 network cable Computer • Refer to the User Manual of your display for the location of USB port. •...
Page 16 3. Connect the computer to the faceplate using a suitable USB cable. Display USB port Active USB extension cable USB cable Faceplate Computer USB cable • Refer to the User Manual of your display for the location of USB port. •...
Page 17 4. Connect the computer to the faceplate using a suitable USB cable. Display USB port USB-CAT converter USB cable Category 5/5e/6 USB cable network cable Faceplate Computer USB cable • Refer to the documentation of the active USB-CAT converter for the maximum length of the Category 5/5e/6 network cable.
Page 18 Additional information Your LCD display provides USB 2.0 ports for connecting to various devices including computers, flash drives and wireless LAN adapters. This section provides basic information about the USB 2.0 interface and serves as a reference for the deployment of your USB connections.
Page 19 Term Description/explanation Upstream The direction of data transmission from a USB function to a host or hub. Downstream The direction of data transmission from a USB host or hub to a function. A USB device that provides upstream connection (port) to a host and downstream connections (ports) to multiple functions.
Page 20 cable that has a Type-A plug on one end and a Type-A receptacle on the other, or a Type-B plug on one end and a Type-B receptacle on the other. This allows multiple cable segments to be connected together, possibly exceeding the maximum permissible cable length.
Page 21 Video wall installation guide To ensure safety, please read this manual carefully before installation and follow the instructions herein. Store this installation guide in a secure place for future reference. At the end of this Installation Handbook are installation checklists that help you to ensure the necessary steps have been completed.
Page 22 4. Start your video wall from the bottom left or bottom right. Finish one row and then move up to finish the next row. Once a display has been installed, check the horizontal and vertical level immediately using a professional measuring tool. Landscape mode Portrait mode Rotate each display 90 degrees clockwise...
Page 23 Checking the safe distance between displays During video wall installation, you might want to place the displays as close to each other as possible. Note the LCD screens may be damaged through the direct transfer of weight if an appropriate distance is not kept between displays. The recommended gap between displays may vary depending on your purchased models as listed below.
Page 24 4. After the displays are mounted and 5. Insert the pad again and swipe the pad fastened, check if the space between horizontally and vertically between the each display is just enough for gap to ensure it can move smoothly. removing the gap inspection pad Ignore the black tapes on the edge if smoothly.
Page 25 Installing edge finishing kit: PL460/PH460/PH550/PL550 Whether used as a standalone unit or as a part of a video wall, the edge finishing kit will transform your display into a most stylish and elegant display. Inside your edge finishing kit you will find the following components: Cosmetic Plates Top (A) Bottom (B)
Page 26 For a landscape video wall 1. Mount the cosmetic plates in their 2. On each corner, mount a corner respective places on the edge of your enclosure piece and fasten each one display, and screw in to place using with 4 of the 5mm M3 screws. Where the 6mm M4 screws.
Page 27 Making a daisy chain Once you have installed the video wall, you are ready to connect all displays serially as a daisy chain for playback or centralized management. Follow the steps below to form a daisy chain, and refer to the mentioned sections for more information.
Page 28 6. Change the display settings to optimize video wall performance as suggested.See Optimizing the video wall performance and management: PL460/ PH460/PL550/PH550/PL490/PL552/PL553/P H5501/PH5502 on page 37 for more information. Cable connections 1. Turn off all devices. 2. Connect the first display with the video source (e.g. computer). 3.
Page 29 IR cable page 35 control of all displays via remote control (selected models only) Control of all displays by RS-232C cable. page 35 RS-232 commands Use an appropriate RS-232C cable. Refer to the user manual or BenQ service for more information.
Page 30 Function Cables required for each display Reference Control of all displays RJ45 cable page 36 through Local Area Network (LAN) Number of daisy chained displays The number of displays you can loop out serially depends on the resolution and type of the input signal.
Page 31 Setting the display position After all the displays are installed properly to a video wall, you need set the position of each display to determine how to display the input image. Without setting the display position, each display outputs the complete picture independently.
Page 32 Setting the display position in landscape mode: PL460/PH460/PL550/PH550 If a landscape video wall has been installed, follow the procedures to set the display position. 1. Go to Screen > Display Wall > H. Monitors and V. Monitors on each display to set the total number of displays counted horizontally and vertically.
Page 33 Setting the display position in portrait mode If a video wall in portrait mode is desired, follow the procedures and refer to the matrix and examples for setup. 1. Rotate each display 90 degrees clockwise to install the video wall in portrait mode. 2.
Page 34 Setting the ID number of each display: PL460/PH460/PL550/PH550 Once you have installed the video wall, you need to set an ID number for each display to identify one among the multiple displays easily. This is helpful for video wall management, such as power management, OSD control, or color management.
Page 35 Managing the daisy chain: PL460/PH460/PL550/PH550 Once the displays have been daisy chained and the position and ID numbers have been set, you need to decide a way to control all displays centrally. The centralized management could be done by remote control, RS-232 commands, or LAN control. Management by remote control (selected models only) 1.
Page 36 RS-232C cable • Use an appropriate RS-232C cable. Refer to the user manual or BenQ service for more information. • For PL490/PL552/PL553/PH5501/PH5502, choose the RS232 control form Card OPS or embedded RS232 in PD set. Management by LAN: PL460/PH460/PL550/PH550 1.
Page 37 5. Go to General settings > Switch on delay and set Auto or delaying time. • You are provided with BenQ software to fully utilize the video wall management. Visit the BenQ local website for the software and the user manuals.
Page 38 Software Description Color Meter x-rite, i1Display Part Number: • PL460/PH460/PL550/PH550: EODIS3-OEM • PL490/PL552/PL553/SL490/SL550/PH5501/PH5502/P L5502/ PL4901/PL5501: EODIS3-DCOE Software Version: • PL490/PL552/PL553/PH5501/PH5502/PL5502/PL4901 /PL5501: v.P.1.0.1 • SL490/SL550: v.S.1.0.1 PL490/PL552/PL553/SL490/SL550/PH5501/PH5502/PL5502/PL490 1/PL5501...
Page 39 Operating Instructions of Edge Alignment Kit/Pin: PL490/PL552/PL553/PH5501/PH5502 Basic composition per set 1. Edge Alignment Kit-1: 1PCS 2. Edge Alignment Kit-2: 2PCS 3. Thumb Screw: 8PCS 4. Edge Alignment Pin: 2PCS Edge Alignment Edge Alignment Edge Alignment Pin Thumb Screw Kit-1 Kit-2...
Page 40 Function of Edge Alignment Kit/Pin Keep adjacent Displace at the same plane and uniform gap. Without using edge alignment kit/pin. Installing Edge Alignment Kit • Before install edge alignment kit, displays must be mounted to video wall frame correctly. • Using “Thumb Screw” for easy installing. •...
Page 41 There are two loops of screw holes (outer & inner), depend on the design of each model. (Please check the user manual for using loop information) • Outer loop: Big screw holes for M6 screw. • Inner loop: Small screw holes for M4 screw.
Page 42 Installing Edge Alignment Pin • During mounting displays to video wall frame, using “Edge Alignment Pin” to secure the flatness of adjacent displays. • Don’t let edge alignment pin to touch the side surface of panel, panel will damage due to incorrect installation.
Page 43 Tiling: PL490/PL552/PL553/PH5501/PH5502 With this function you can create a single large-screen matrix (video wall) that consists of up to 225 sets of this display (up to 15-sets on the vertical and 15-sets on the horizontal sides). Term Description/explanation Enable Choose to On or Off the Tiling function. If On, the display will apply the settings in H monitors, V monitors, Position, and Frame comp.
Page 44 Operating Instructions of Edge Alignment Kit/Pin: PL4901/PL5501/PL5502 The timing to use edge alignment kit is when the display is already installed and aligned with best effort but still requires slight adjustment, that said to install alignment kit when the adjacent display within less than 0.5mm pitch is advised. Installed with caution and with advice by experienced installer is required;...
Page 45 Tiling: PL4901/PL5501/PL5502 Video wall Menu Description Wall settings • Check the unit ID for the current position. Below is an example of 2 x 2 unit ID illustration. • Define the current position and total units of video wall. e.g. H-position: 1, V-position: 1, indicates the upper-left (unit ID 1) display.
Page 46 Setting the display position for special video wall layout If a special layout is requested, you will need an additional software and device (purchased separately) for advanced settings. Refer to the user manual of the purchased software for more information.
Page 47 Special signage installation guide D series Full HD 55-inch dual-side display This guide provides additional information about how to install D series Full HD 55-inch dual-side display. The dual-side display offers users access to information from both sides of the panel. They can be hung from a ceiling, built into walls, or suspended. Installation notice •...
Page 48 Connecting HDMI cables and connectors Plug two HDMI cables into the cabinet, and ensure that all cable plugs are firmly fitted into the jacks.The main signal input source is HDMI 1. Make sure HDMI 1 is well connected before connecting HDMI 2. HDMI HDMI Front side...
Page 49 Connecting the cables If the display doesn’t work, unplug and re-plug the cables. Make sure the cables are plug-in HORIZONTALLY and COMPLETELY.
Page 50 Mounting installation For DH551F, three mounting options are available: Ceiling Mount on page U-Mount on page 55, and H-mount on page Ceiling Mount Tools needed Power drill Drill head Hammer Wrench 12mm Allen wrench 5mm/ Phillips Pencil Secure bracket to ceiling 1.
Page 51 4. Remove the flat head screws (M3xL8) (C) with a Phillips screwdriver before pulling open the plastic cover to the left and right. 5. Remove the spring washer and nut from the expansion screw and secure the bracket (A) to the ceiling. Places washers in sequence as shown below when securing the bracket to ceiling: Bracket (A)=>...
Page 52 3. Lead cables out of outlet at bottom of device box for cabling. 4. Secure the front cover of the device box (F) to the later with the included flat head screws (M3xL8) (C) by a Phillips screwdriver. Adjust cable length 1.
Page 53 Secure panel display to the bracket 1. Secure panel display to the bracket. 2. Secure the bracket to the panel display with the included flat head screws (M4xL10) (D) by a Phillips screwdriver. Protect with spiral wraps Shield cables with spiral wraps. Notice 1.
Page 54 7. Don’t block the ventilation holes on the power box. It is prohibited to turn the ventilation hole of Power Box upside down. It is prohibited to place tilt. 8. Ensure the use of an approved power cord provided by BenQ at all times. If your power cord is missing, please contact your local service center.
Page 55 U-Mount Tools needed Power drill Drill head Hammer Phillips screwdriver Pencil Pre-action: secure bracket to a wall 1. Please identify the type of the target wall: Concrete or wood. 2. Please drill holes of diameter 10mm and depth 55mm in concrete walls with power drill at locations you have marked earlier.
Page 56 Installation steps Step 1: Threading the cables through Pipe TOP and Frame 1. Shielding two power cables and also 2 HDMI cables 2. Threading the HDMI & Power cables through 2 Pipe TOPs (mark blue) 3. Threading the cables through the frame (mark orange) Step 2: Set-up the display for installation 1.
Page 57 2. Connecting the HDMI cables 3. Screwing the downside cover back Step 4: Fixing the double sided display with Frame 1. Putting the double sided display into the Frame 2. Then, fixing them by screws Step 5: Installing both Bracket L and Bracket corner on the frame at four corners 1.
Page 58 3. Repeating the same actions at four corners Step 6: Assemble Pipe TOP and Pipe BOT 1. Assemble Pipe TOP and Pipe BOT 2. Fix 4 Cover plates...
Page 59 H-mount For tools needed, pre-action, and installation steps 1-5 of H-mount, please refer to U-Mount on page 55. For steps 6-7 of H-mount, please read the following. Step 6: Assemble Pipe TOP and Pipe BOT 1. Assemble Pipe TOP and Pipe BOT 2.
Page 60 Digital Signage Bar-Type Series The bar type display panel is a long structured design panel. Designed with a slim form factor, the display panel can be used in small or large spaces to display everyday information. Installation notice • When the display is connected to the PCs or laptop, it is at its native resolution. Model Native Resolution (pixels) BH2401/BH2401T...
Page 61 BH series HDMI connetion (EXCEPT BH280/BH281/BH380) HDMI in connection Connect the BH series with PCs or laptop, go to Windows Setting > Display and choose the BH series as an extension display. In the following methods, we use BH3801 (1920 x 600) as an example.
Page 62 Method 2: Content is in the upper section of 1920 x 1080 1. In Windows Setting > Display > Advanced display setting, select the BH3801 and choose 1920 x 1080 as resolution setting. 2. On BH3801, choose 1:1 in Display > Zoom mode to correctly display the content. 3.
Page 63 Digital Signage Rotation/Portrait Guide Correct Heat Model X-Sign Android Dissipation ST4302 ST5502 SL4302K SL5502K SL6502K SL7502K SL8502K IR Sensor Location...
Page 64 Troubleshooting Connections The input and output ports illustrated here are for your reference only. The availability and layout of all ports may vary by model. How to connect a DVD player to the display? You can use either Component or S-Video for connection. DVI-OUT HDMI-2 VGA OUT...
Page 65 Analog signal DVI-OUT HDMI-2 VGA OUT DVI-IN HDMI-1 VGA IN D-Sub (15-pin) cable Audio cable Computer Digital signal DVI-OUT HDMI-2 VGA OUT DVI-IN HDMI-1 VGA IN HDMI DisplayPort cable cable Audio cable DVI-D cable Computer How to connect to external speakers? While the display is turned off, connect external speakers to the SPEAKERS (R/L) jacks on the display via an appropriate audio cable.
Page 66 DVI-OUT HDMI-2 VGA OUT DVI-IN HDMI-1 VGA IN External speakers...
Page 67 Try with another display resolution or another graphic card (GPU). Restore the display to the default factory settings. The main board could be Contact the BenQ authorized service partner for damaged. replacement. Screen interference is observed or noise is heard.
Page 68 The picture is distorted with strange patterns. Possible causes Possible solutions The video cable is not Make sure the video cable is connected firmly to the connected properly. display. The image format is not Check the specifications to verify the display’s supported by your display.
Page 69 The display flickers when I launch or close a program. • The signal may not be stable. Check the cable connection or try with another video cable. • The panel backlight may be unstable. Contact the BenQ authorized service partner for replacement. Audio The image is displayed but no sound is heard.
Page 70 Check if the LED indicator of the IR receiver lights red The IR receiver could be or does not light up. If so, contact the BenQ authorized damaged. service partner for replacement. It is out of the IR remote control Check the specifications and adjust the distance range.
Page 71 Check the user manual for the supported operating supported by your OS. systems. The touch driver is not Visit the BenQ local website for the appropriate driver installed. files. The touch module needs to get enough power supply from your computer to work well.
Page 72 Touch Stylus dimensions Accuracy Applicable models vendor NextWindow < 47" diameter: Ø6, ± 3mm ≤ 55" T420/T650/TL550/TL65 0/ RP650/RP650+ 65": Ø9 5mm > 55" Nexio 42"/45"/55": Ø8 ± 2.5mm IL420/IL460 IRTouch 65" diameter: Ø8 ± 1.5mm in center, IL650/RM650 ± 2.5mm near border CVTTouch 6mm for single...
Page 73 Touch Stylus dimensions Accuracy Applicable models vendor SigmaIdea >2mm ±0.5mm (90% RP6504, RP7604, R30 series active area located RP8604 in middle) KTC T86 >2mm ±1.0mm (90% RM6504, RM7504, series active area located RM8604, RE6503N1, in middle) RE7503N1, RE8603N1, RE6503N2, RE7503N2, RE8603N2 KTC T90 >3mm...
Page 74 The OSD menu does not work. Possible causes Possible solutions The control panel (keypad) Contact the BenQ authorized service partner for could be damaged. replacement. The keypad or IR (remote control) does not work. The keypad or IR could be locked. Please check the following to unlock it.
Page 75 ST4301K, OSD setting OSD setting Key lock and IR lock ST5501K, functions cannot be ST6501K enabled at the same time. RP6501K, OSD setting OSD setting Unlock only: Lock/unlock touch - RP7501K, OSD setting 1. MENU [V+] RP8601K [V+] [V-] (before v1.0.0.8) 2.
Page 76 Possible solutions Power cord is not connected Re-connect the power cord. properly. The control panel could be Contact the BenQ authorized service partner for damaged. replacement. LED indicators The LED indicator of control panel (keypad) or IR receiver flashes red quickly.
Page 77 Possible solutions • Re-connect the power cord. No power is supplied to the display. • Check if the power outlet works. One of the key components of Contact the BenQ authorized service partner for the display could be damaged. replacement.
Page 78 System: PL460/PH460/PL550/PH550 How to restore the factory default settings? Go to Setting > All Reset. All except the settings under the Picture and Sound menus will be restored back to the factory default settings. To reset all settings in Picture, go to Picture > Reset. To reset all settings in Sound, go to Sound >...
Page 79 Troubleshooting: PL490/PL552/PL553/PH5501/PH5502 Symptom Possible Cause Remedy No picture is 1. The power cord is discon- 1. Plug in the power cord. displayed. nected. 2. Make sure the power 2. The main power switch on switch is switched on. the back of the display is not 3.
Page 80 Symptom Possible Cause Remedy Can see picture but 1. Improperly connected 1. Make sure that both no sound is heard. source signal cable. video inputs and sound inputs are correctly con- 2. Volume is turned all the way nected. down. 2.
Page 81 Wall mounting/video wall Is wall mounting kit available? The wall mounting kit should be purchased separately, though the screws needed for wall mounting are included in the product. The mounting interface should comply with the UL1678 standard in North America. The mounting means should be strong enough to bear the weight of the display.
Page 82 Preventing afterimage burn-in If you leave the screen fixed on a stationary image for an extended period of time, afterimage burn-in or defective pixels may occur. Power-saving mode or a dynamic screen saver should be activated in case you will not be using the product for an extended period of time.
Page 83 Appendix 1: Installation Checklists Check the following one by one for a new installation. Contact the BenQ local customer service center with the checking results if any severe damages is found before a new installation. Before installation Checking Location &...
Page 84 After installation Checking Location & results descriptio Check items n of problem Check if there is any damage to the panel (scratches or cracks) or to the bezel (scratched or faded paint). Check if all cables have been connected properly. (For video wall) Check if all displays have been installed on a (horizontal/vertical) level surface.
Page 85 Warranty information BenQ warranty does not cover the damages caused by improper installation, operation, or storage of the product, including but not limited to the following: 1. Damages to the packaging or product after re-packing. This includes but not limited to the color change of shock indicator (if available), serious scratches on the package, and/or broken cushions or PE bags.
Page 86 DisplayPor (Figure (VGA) (Figure (Figure (Figure (Figure Question certain Are the affected units connected to a faceplate (Figure Are the cables passing though any wall or floor trunking? Is the original USB cable (Figure 3) provided by BenQ being used?
Page 87 Who installed these units for you? Please provide the installer's contact name & phone number. Are there any non-BenQ preloaded app? Please specify the name of app that is having the issue. Additional information Provide photo/video link...
Page 88 Part II: problem resolving attempt & troubleshooting The following checklist helps you identify the problem and resolve it quickly. In case a specific problem occurs, refer to its related section and follow the check items to resolve the problem. Contact the service provider if the problem cannot be resolved as instructed in this checklist.
Page 89 Does the problem Check if still exist? Check item complete Please try to connect the display to another video source (e.g. computer). Please try to connect the display to the video source (e.g. computer) directly without any extension/trunking/faceplate. Try to un-install the Smart Notebook software (if provided), and install an earlier version.
Page 90 Ghost touch Does the problem Check if still exist? Check item complete Moisten a clean, soft, lint-free cloth with a neutral detergent and then clean the frame and the touchscreen carefully. Please try to draw the lines in Windows Paint (for Windows operating systems).
Page 91 Does the problem Check if still exist? Check item completed Check the timing using is supported by the device. Condensation Condensation on the inner side of the glass is a natural phenomenon when the temperature and humidity of the air change quickly. Condensation may occur if the display is powered on after not being used for a long time, or if the heating system of the room is switched on.
Page 92 Try to add the repeater to boost the signal. Android/APPs Does the problem Check if still exist? Check item completed Uninstall any other non-BenQ authorized/preloaded APPs. Clear the APP data (setting>Application>clear data). Restore the setting under Android Setting. Does the problem Check if still exist? Check item completed Make sure the internet connection is extranet.
Page 93 Pictures for reference The following pictures are for your reference only. The cables or connectors may be different depending on the products available in your country/region. Figure 1 Figure 2 Figure 3 Figure 4 HDMI cable D-Sub (VGA) cable USB cable DVI cable Figure 5 Figure 6...
Page 94 Appendix 3: Basic Troubleshooting Checklists for Video Wall Dear Customer, In order to avoid unnecessary delays and a volley of questions back and forth may we ask, kindly fill in the form below. The more comprehensive information we have the faster our response will be.
Page 95 Are the affected units connected to a faceplate? Are the cables passing though any wall or floor trunking? Is the original cable provided by BenQ being used? Are the affected units connected through splitter, matrix or other video wall controller? Please specify your computer operating system and version.
Page 96 Part II: problem resolving attempt & troubleshooting The following checklist helps you identify the problem and resolve it quickly. In case a specific problem occurs, refer to its related section and follow the check items to resolve the problem. Contact the service provider if the problem cannot be resolved as instructed in this checklist.
Page 97 Does the problem Check if still exist? Check item completed Confirm the total units are not exceeded the suggested daisy chain Q'ty: VGA: Suggested 4 units; Max. 9 units DVI/HDMI/Display Port: Suggested 12 units; Max. 16 units Try to connect to our display directly if splitter/matrix/video wall controller is used.
Page 98 Pictures Does the problem Check if still exist? Check item completed Use the Windows desktop with full screen picture (could not be black screen), and select the auto-adjustment again. Check if the picture could show correctly after auto adjustment. If using VGA signal, please adjust the screen under OSD setting, and check if the picture could be adjusted as normal picture.
Page 99 Appendix 4: Basic Troubleshooting Checklists for X-Sign Dear Customer, In order to avoid unnecessary delays and a volley of questions back and forth may we ask, kindly fill in the form below. The more comprehensive information we have the faster our response will be.
Page 100 Question certain Are the affected units connected to a network? Are the cables passing though any wall or floor trunking? Please specify your computer operating system and version. What is the main device (video source) connected to Desktop Laptop Other the display? Please specify the brand and the model name.
Page 101 [Player] Please check if the network port & DNS is blocked by ITS (check by PortTester). • Port No. should be 443. • Cloud server should be: https://Relay.benq.com https://Apiservice.benq.com https://X-Sign.benq.com [Player] Please launch browser to check the WAN status if the dialog shows “No internet connection”...
Page 102 Please check WAN connection if X-Sign player shows “Internet connection available”. • Port No. should be 443. • Cloud server should be: https://Relay.benq.com https://Apiservice.benq.com https://X-Sign.benq.com Please check if the port & DNS is blocked by ITS. • Port No. should be 443.
Page 103 Does the problem Check if still exist? Check item completed [Cannot play after inserting a USB flash drive in standalone mode] Please check if X-Sign mode on player is changed to “Standalone Mode”. [Cannot play after inserting a USB flash drive in standalone mode] Please check the file name and file path.
Page 104 Content design Does the problem Check if still exist? Check item completed [Local delivery-device cannot be scanned] Please check if the port & DNS is blocked by ITS. [Cannot upload files to Manager] Please check if you have logged in to Manager by registering an account in Designer. [Cannot add video content] Please check if the video file size is less than 1.5 GB.
Page 105 Additional for X-Sign Broadcast Does the problem Check if still exist? Check item completed [Unable to broadcast] Make sure the time zone of the unit and Manager are the same (enable auto time sync). [Unable to broadcast] Make sure the external network can be connected.
Page 106 Appendix 5: Basic Troubleshooting Checklists for InstaShare 2 Dear Customer, In order to avoid unnecessary delays and a volley of questions back and forth may we ask, kindly fill in the form below. The more comprehensive information we have the faster our response will be.
Page 107 Describe the issue Reproduce steps Provide photo/video link InstaShare 2 Host log (Provide the screenshot & timestamp) How to get the log: https://youtu.be/aGC8nJc93Go InstaShare 2 Client log (Provide the screenshot & timestamp) How to get the log: https://youtu.be/aGC8nJc93Go...
Page 108 Check if the network port & DNS is blocked by ITS (check by PortTester). • Port No. should be 443. • Cloud server should be: https://vod.benq.com/ Launch browser to check the WAN status if the dialog shows “No internet connection” or “update failed”. If problems cannot be solved after performing the above...
Page 109 Check item completed Check if the network port & DNS is blocked by ITS. *Always contact local BenQ support for the latest list. [Unable to connect/find device] Move your IFP and client device closer to the WIFI router. [Unable to connect/find device] Try with another network.
Page 110 Mirroring picture quality Does the problem Check if still exist? Check item completed [Content blurred] Check the bandwidth of the network How-To: • Latency > 50 ms • Package lost> 25% • Network speed < 30Mbps/s [Content blurred] Check the bandwidth of the network [Content blurred] Move your IFP and client device closer to WIFI router If problems cannot be solved after performing the above...
Page 111 Does the problem Check if still exist? Check item completed [Miracast is not working] Make sure no filtering/blocking on broadcast (mDNS) on your network setting. For example, you have to disable "broadcasting filtering" on Aruba Central for Aruba AP. [Airplay is not working] Make sure no filtering/blocking on broadcast (mDNS) on your network setting.

This manual is also suitable for:

Sl4304 Sl6504 St4302s Sl5504 9h.s3ktb.de2 9h.s3mtb.de2 ... Show all