Troubleshooting - Philips AC2887/90 Manual

7 Troubleshooting

This chapter summarizes the most common problems you could encounter with the appliance. If you
are unable to solve the problem with the information below, contact the Consumer Care Center in
your country.
Problem
The appliance does
not work even though
it is plugged in.
The appliance does
not work even though
it is switched on.
The appliance
accidentally powers
off.
The airflow that
comes out of the air
outlet is significantly
weaker than before.
The air quality does
not improve, even
though the appliance
has been operating for
a long time.
The color of the air
quality light always
stays the same.
The appliance
produces a strange
smell.
Possible solution
•
The filter replacement code has been displaying on the screen but you
have not replaced the corresponding filter yet. The appliance will be
locked if you keep using the expired filter. In this case, replace the filter
and reset the filter lifetime counter.
• The filter replacement code has been on continuously but you have
not replaced the corresponding filter, and the appliance is now locked.
In this case, replace the filter and reset the filter lifetime counter.
•
The appliance restarts automatically and goes to the previous mode
when the power resumes.
•
The pre-filter is dirty. Clean the pre-filter (see chapter "Cleaning").
•
One of the filters has not been placed in the appliance. Make sure that
all filters are properly installed in the following order, starting with the
innermost filter: 1) NanoProtect filter HEPA Series 3; 2) pre-filter.
•
The air quality sensor is wet. The humidity level in your room is high
and causes condensation. Make sure that the air quality sensor is clean
and dry (see chapter "Cleaning").
• The air quality sensor is dirty. Clean the air quality sensor (see chapter
"Cleaning").
• The first few times you use the appliance, it may produce a plastic
smell. This is normal. However, if the appliance produces a burnt smell,
contact your Philips dealer or an authorized Philips service centre. The
appliance may also produce an unpleasant smell when the filter is dirty.
In this case, clean or replace the filter concerned.
EN 11