Table of Contents
Advertisement
2.13
Corrosive environment
Seagate electronic drive components pass accelerated corrosion testing equivalent to 10 years exposure to light industrial
environments containing sulfurous gases, chlorine and nitric oxide, classes G and H per ASTM B845. However, this accelerated testing
cannot duplicate every potential application environment.
Users should use caution exposing any electronic components to uncontrolled chemical pollutants and corrosive chemicals as
electronic drive component reliability can be affected by the installation environment. The silver, copper, nickel and gold films used
in hard disk drives are especially sensitive to the presence of sulfide, chloride, and nitrate contaminants. Sulfur is found to be the
most damaging. Materials used in cabinet fabrication, such as vulcanized rubber, that can outgas corrosive compounds should be
minimized or eliminated. The useful life of any electronic equipment may be extended by replacing materials near circuitry with
sulfide-free alternatives.
Seagate recommends that data centers be kept clean by monitoring and controlling the dust and gaseous contamination. Gaseous
contamination should be within ANSI/ISA S71.04-2013 G2 classification levels (as measured on copper and silver coupons), and dust
contamination to ISO 14644-1 Class 8 standards, and MTBF rated conditions as defined in the Annualized Failure Rate (AFR) and
Mean Time Between Failure (MTBF) section.
2.14
Product warranty
Beginning on the date of shipment to the customer and continuing for the period specified in the purchase contract, Seagate
warrants that each product (including components and subassemblies) that fails to function properly under normal use due to
defect in materials or workmanship or due to nonconformance to the applicable specifications will be repaired or replaced, at
Seagate's option and at no charge to the customer, if returned by customer at customer's expense to Seagate's designated facility in
accordance with Seagate's warranty procedure. Seagate will pay for transporting the repair or replacement item to the customer. For
more detailed warranty information, refer to the standard terms and conditions of purchase for Seagate products on the purchase
documentation.
The remaining warranty for a particular drive can be determined by calling Seagate Customer Service at 1-800-468-3472. Users can
also determine remaining warranty using the Seagate web site (www.seagate.com). The drive serial number is required to determine
remaining warranty information.
Shipping
When transporting or shipping a drive, use only a Seagate-approved container. Keep the original box. Seagate approved containers
are easily identified by the Seagate Approved Package label. Shipping a drive in a non-approved container voids the drive warranty.
Seagate repair centers may refuse receipt of components improperly packaged or obviously damaged in transit. Contact an
authorized Seagate distributor to purchase additional boxes. Seagate recommends shipping by an air-ride carrier experienced in
handling computer equipment.
Storage
The maximum recommended storage period for the drive in a non-operational environment is 90 days. Drives should be stored in
the original unopened Seagate shipping packaging whenever possible. Once the drive is removed from the Seagate original
packaging the recommended maximum period between drive operation cycles is 30 days. During any storage period the drive non-
operational temperature, humidity, wet bulb, atmospheric conditions, shock, vibration, magnetic and electrical field specifications
should be followed.
Product repair and return information
Seagate customer service centers are the only facilities authorized to service Seagate drives. Seagate does not sanction any third-
party repair facilities. Any unauthorized repair or tampering with the factory seal voids the warranty.
Seagate Enterprise NAS HDD Product Manual, Rev. A
Drive specifications
17
Advertisement
Table of Contents
