QNAP QGD-3014-16PT User Manual
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QNAP QGD-3014-16PT User Manual

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QGD-3014-16PT
User Guide
Document Version: 2
30/10/2020

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Summary of Contents for QNAP QGD-3014-16PT

  • Page 1 QGD-3014-16PT User Guide Document Version: 2 30/10/2020...

  • Page 2: Table Of Contents

    QGD-3014-16PT User Guide Contents 1. Preface About This Guide............................3 Audience...............................3 Document Conventions..........................3 2. Product Overview About the QGD-3014-16PT.......................... 4 Hardware Specifications..........................4 Package Contents............................6 Components..............................7 Front Panel............................... 7 Rear Panel..............................8 Rear Panel LEDs............................8 System Board............................9 Drive Numbering............................9...
  • Page 3 5. Troubleshooting Hot-Swapping Failed Drives........................47 Recovering Unintentionally Removed Healthy Drives................47 Forcing Qfinder Pro and myQNAPcloud to Locate the Switch..............48 Support and Other Resources........................48 6. Glossary myQNAPcloud............................49 myQNAPcloud Link.............................49 Qfinder Pro..............................49 QSS................................49 QTS................................49 QuNetSwitch...............................49 7.

  • Page 4: Preface

    QGD-3014-16PT User Guide 1. Preface About This Guide This guide provides information about the device and step-by-step instructions on installing the hardware. It also provides instructions on basic operations and troubleshooting information. Audience This document is intended for consumers and storage administrators. This guide assumes that the user has a basic understanding of storage and backup concepts.

  • Page 5: Product Overview

    Hardware Specifications Warning If your QNAP product has hardware defects, return the product to QNAP or a QNAP- authorized service center for maintenance or replacement. Any attempt to repair or perform maintenance procedures on the product by you or an unauthorized third-party invalidates the warranty.
  • Page 6 QGD-3014-16PT User Guide Component QGD-3014-16PT-8G Maximum memory 8 GB RAM: 2 x 4 GB Flash memory 4 GB (dual-boot OS protection) Storage Drive bays 4 x 3.5-inch SATA 6 Gbps Note The 3.5-inch SATA 6 Gbps drive bays are backward compatible with SATA 3 Gbps drives.

  • Page 7: Package Contents

    QGD-3014-16PT User Guide Component QGD-3014-16PT-8G Audio ports • 1 x 3.5 mm dynamic microphone jacks • 1 x 3.5 mm line-out jack Note You cannot use speakers and line-out jacks simultaneously. Interface Display panel Monochrome backlit LCD display Buttons • Enter •...

  • Page 8: Components

    QGD-3014-16PT User Guide Components Front Panel Component Component LCD panel Drive LEDs Enter button Status LED Select button Switch status LED USB 3.2 Gen 1 One Touch Copy Type-A port PoE LED USB One Touch Copy button Fan LED Power button...

  • Page 9: Rear Panel

    QGD-3014-16PT User Guide Rear Panel Component Component Host reset button 2.5 Gigabit Ethernet ports (RJ45) Switch reset button HDMI 2.0 ports 3.5 mm line-out jack Gigabit 802.3at PoE+ RJ45 ports 3.5 mm dynamic microphone jack Gigabit RJ45/SFP combo ports USB 3.0 Type-A ports...

  • Page 10: System Board

    QGD-3014-16PT User Guide Component Component 2.5 Gigabit Ethernet activity LED Gigabit 802.3at PoE+ port activity LED 2.5 Gigabit Ethernet speed LED Combo port activity LED Gigabit 802.3at PoE+ port speed LED Combo port speed LED System Board Component Component M.2 SSD slot 1 Memory slot 1 M.2 SSD slot 2...

  • Page 11: Safety Information

    QGD-3014-16PT User Guide Note This image shows the switch with the front panel removed. Safety Information The following instructions help ensure personal safety and environmental safety. Read these instructions carefully before performing any operations. General Instructions • The device should be stored in a secure location with restricted access, controlled through the use of a tool, lock and key, or any means of security.

  • Page 12: Installation Requirements

    QGD-3014-16PT User Guide Installation Requirements Category Item Environment • Room temperature: 0˚C to 40˚C (32˚F to 104˚F) • Non-condensing relative humidity: 5% to 95% • Wet-bulb temperature: 27˚C (80.6˚F) • Flat, anti-static surface without exposure to direct sunlight, liquids, or chemicals •...
  • Page 13 QGD-3014-16PT User Guide 8. Manage devices on the switch. For details, see Switch Management Application Access. Product Overview...

  • Page 14: Installation And Configuration

    QGD-3014-16PT User Guide 3. Installation and Configuration This chapter provides specific hardware and firmware installation and configuration steps. Hardware Installation This section provides information on installing drives, memory modules, and expansion cards. Removing the Case Cover 1. Power off the device.

  • Page 15: Attaching The Case Cover

    QGD-3014-16PT User Guide Attaching the Case Cover 1. Place the cover on the device. 2. Slide the cover forward. 3. Attach the screws. Installation and Configuration...

  • Page 16: Drive Installation

    5. Connect the power cord to the electrical outlet. 6. Power on the device. Drive Installation The QGD-3014-16PT is compatible with 3.5-inch hard disk drives, 3.5-inch solid-state drives, 2.5-inch solid- state drives, and 2.5-inch hard disk drives. Installing 3.5-inch Hard Drives on 3.5-inch Trays Warning •...
  • Page 17 QGD-3014-16PT User Guide a. Locate the locking mechanism on the left side of the switch. b. Slide the lock down to release the front cover. c. Slide the front cover to the left and then pull. 3. Remove the drive tray.
  • Page 18 QGD-3014-16PT User Guide Note The preinstalled drive trays come unlocked. Important Ensure the drive tray keys are stored in a safe place. b. Pull the handle to release the tray. c. Pull the tray out. 4. Install a drive on the tray.
  • Page 19 QGD-3014-16PT User Guide b. Optional: Attach the screws to further secure the drive. 5. Load the tray into the bay. a. Insert the tray into the bay. b. Push the handle. c. Lock the tray. Installation and Configuration...
  • Page 20 QGD-3014-16PT User Guide 6. Attach the front cover. a. Align the front cover with the grooves on the case and then slide to the right. b. Slide the lock up to secure the front cover. Installation and Configuration...
  • Page 21 QGD-3014-16PT User Guide 7. Power on the switch. Installing 2.5-inch Hard Drives and Solid-State Drives on 3.5-inch Trays Warning • Installing a drive deletes all data on the drive. • Observe electrostatic discharge (ESD) procedures to avoid damage to components.
  • Page 22 QGD-3014-16PT User Guide b. Slide the lock down to release the front cover. c. Slide the front cover to the left and then pull. 3. Remove the drive tray. a. Optional: Unlock the tray. Installation and Configuration...
  • Page 23 QGD-3014-16PT User Guide Note The preinstalled drive trays come unlocked. Important Ensure the drive tray keys are stored in a safe place. b. Pull the handle to release the tray. c. Pull the tray out. 4. Install a drive on the tray.
  • Page 24 QGD-3014-16PT User Guide b. Attach the screws. 5. Load the tray into the bay. a. Insert the tray into the bay. b. Push the handle. c. Lock the tray. Installation and Configuration...
  • Page 25 QGD-3014-16PT User Guide 6. Attach the front cover. a. Align the front cover with the grooves on the case and then slide to the right. b. Slide the lock up to secure the front cover. Installation and Configuration...
  • Page 26 • Other moving components: Keep your hands and other body parts away from other moving components. Note • QNAP recommends installing heatsinks on the M.2 SSD controllers to enhance cooling efficiency and to ensure consistent performance. Installation and Configuration...
  • Page 27 QGD-3014-16PT User Guide • Before installing non-QNAP heatsinks, ensure that they are of the appropriate size and shape. 1. Power off the device. 2. Remove the case cover. For details, see Removing the Case Cover. 3. Install a heatsink on the M.2 SSD.
  • Page 28 QGD-3014-16PT User Guide 4. Install the M.2 SSD. a. Pull out the pushpin. b. Insert the M.2 SSD into the slot. c. Push down the M.2 SSD. Installation and Configuration...

  • Page 29: Replacing Memory Modules

    6. Power on the device. Replacing Memory Modules The QGD-3014-16PT has two memory slots. You can increase the memory capacity of the switch by upgrading memory modules. Use only QNAP memory modules to maintain system performance and stability. You can purchase QNAP memory modules from authorized resellers.
  • Page 30 QGD-3014-16PT User Guide Warning • Installing a drive deletes all data on the drive. • Observe electrostatic discharge (ESD) procedures to avoid damage to components. • Moving fan blades: Keep your hands and other body parts away from moving fan blades.
  • Page 31 QGD-3014-16PT User Guide d. Carefully slide the module out of the slot. Warning • Do not touch the internal components, particularly the metal connectors. • Do not bend the module. 4. Install a new module. a. Align the notch with the ridge in the slot.

  • Page 32: Connecting The Switch To A Computer Or Network

    Go to Control Panel > System > System Status > Hardware Information . c. Check the value for Total memory. Connecting the Switch to a Computer or Network The QGD-3014-16PT can be connected to a computer or local area network. For details, see the following topics: •...
  • Page 33 Locate the switch on the list. Connecting the Switch to a Network The QGD-3014-16PT can connect to the local area network through the host port or a PoE port. 1. Power on the switch. 2. Connect the switch to your local area network through one of the following port types:...

  • Page 34: Connecting Usb Expansion Units

    Connecting USB Expansion Units The device supports USB expansion units. For details, please see table below. You can purchase storage expansion accessories from QNAP or an authorized reseller. For details, go to https://shop.qnap.com/. For the list of compatible expansion units and the maximum number of applicable expansion units, go to http://www.qnap.com/go/compatibility-expansion.

  • Page 35: Qts Installation

    QGD-3014-16PT User Guide 2. Power on the expansion units. 3. Verify that the expansion units are recognized by the switch. a. Log on to QTS as administrator. b. Go to Main Menu > Storage & Snapshots > Overview > System .

  • Page 36: Installing Qts Using Qfinder Pro

    • Password: Specify an administrator password with 1 to 64 characters. The password supports all ASCII characters. 7. Click Next. 8. Specify the time zone, date, and time. QNAP recommends connecting to an NTP server to ensure that the switch follows the Coordinated Universal Time (UTC) standard. Installation and Configuration...

  • Page 37: Installing Qts Using The Cloud Key

    1. Power on the switch. 2. Connect the switch to the internet. 3. Go to the QNAP Cloud Installation page using one of the following methods: • On your computer, go to http://install.qnap.com/. • Scan the QR code on the switch using a mobile device.

  • Page 38: Switch Management Application Access

    ASCII characters. 10. Click Next. 11. Specify the time zone, date, and time. QNAP recommends connecting to an NTP server to ensure that the switch follows the Coordinated Universal Time (UTC) standard. 12. Click Next. 13. Select Obtain an IP address automatically (DHCP).

  • Page 39: Accessing Qss With Qfinder Pro

    3. Run Qfinder Pro on a computer that is connected to the same local area network. Note To download Qfinder Pro, go to https://www.qnap.com/utilities. 4. Enter the switch IP address. The switch IP address will be displayed as %yourNAS name%- switch.
  • Page 40 QGD-3014-16PT User Guide Note For details, see Connecting the Switch to a Network. 3. Go to Main Menu > QuNetSwitch . 4. Continue with switch management. Note For details on switch management, see the QuNetSwitch User Guide. Installation and Configuration...

  • Page 41: Basic Operations

    QGD-3014-16PT User Guide 4. Basic Operations This chapter describes basic switch operations. Buttons Power Button Operation User Action Result Power on Press the button once. The switch powers on and logs on to QTS. Power off Press and hold the button for 1.5 The switch powers off and logs out seconds.

  • Page 42: Lcd Panel

    QGD-3014-16PT User Guide Operation User Action Result Advanced system Press and hold the button for 15 The default QTS settings are restored. reset seconds. To retrieve old data after an advanced system reset, recreate the previous folder structure on the switch.

  • Page 43: Viewing Drive Information

    QGD-3014-16PT User Guide • Secondary DNS 1. Press Enter or Select. The panel displays the switch name and QTS version. 2. Press and hold Enter for two seconds. The panel displays Main Menu 1. TCP/IP. 3. Press and hold Enter.

  • Page 44: Powering Off The Switch

    QGD-3014-16PT User Guide 4. Press and hold Enter. The panel displays the CPU and system temperature. 5. Press and hold Select. The panel displays the system fan speed. Powering Off the Switch 1. Press Enter or Select. The panel displays the switch name and QTS version.

  • Page 45: Lcd Error Messages

    QGD-3014-16PT User Guide • To delete a password, leave the password field blank. Button Usage Enter Move to the next item in the New Password screen. Select Change a number in the New Password and Verify Password screens. 7. Press Enter.

  • Page 46: Audio Alert

    QGD-3014-16PT User Guide Status Description Green The fan status is normal. A fatal fan error occurred. PoE port speed Flashes green every 1.0 sec The link speed is operating at 1 Gbps. Flashes amber every 1.0 sec The link speed is operating at 10/100 Mbps.
  • Page 47 QGD-3014-16PT User Guide Duration Frequency Description Long beep (1.5 seconds) 3 (every 5 minutes) • A power error occurred. • The system fan is not functioning. • The fan module has been removed. • The switch data cannot be copied to the external storage device connected to the front USB port.

  • Page 48: Troubleshooting

    QGD-3014-16PT User Guide 5. Troubleshooting This chapter describes basic troubleshooting information. Hot-Swapping Failed Drives RAID Type Number of Disks Situation RAID 1 One member drive fails RAID 5 ≥ 3 One member drive fails RAID 6 ≥ 4 One or two member drives fail RAID 10 ≥...

  • Page 49: Forcing Qfinder Pro And Myqnapcloud To Locate The Switch

    2. Remove all drives. 3. Power on the switch. 4. Locate the switch using Qfinder Pro. 5. Reinsert the drives. 6. Continue with the QTS installation. Support and Other Resources QNAP provides the following resources: Resource Documentation https://download.qnap.com Compatibility List https://www.qnap.com/compatibility/ NAS Migration Compatibility https://www.qnap.com/en/nas-migration...

  • Page 50: Glossary

    Enables you to access the NAS over the internet without configuring complex port forwarding settings Qfinder Pro QNAP utility that lets you locate and access QNAP NAS devices in your local area network QNAP switch management application QNAP NAS operating system...

  • Page 51: Notices

    No license, express or implied, by estoppels or otherwise, to any intellectual property rights is granted by this document. Except as provided in QNAP's terms and conditions of sale for such products, QNAP assumes no liability whatsoever, and QNAP disclaims any express or implied warranty, relating to sale and/or use of QNAP products including liability or warranties relating to fitness for a particular purpose, merchantability, or infringement of any patent, copyright or other intellectual property right.
  • Page 52 QGD-3014-16PT User Guide Free Software Foundation, use the GNU General Public License for most of our software; it applies also to any other work released this way by its authors. You can apply it to your programs, too. When we speak of free software, we are referring to freedom, not price. Our General Public Licenses are...
  • Page 53 QGD-3014-16PT User Guide tells the user that there is no warranty for the work (except to the extent that warranties are provided), that licensees may convey the work under this License, and how to view a copy of this License. If the interface presents a list of user commands or options, such as a menu, a prominent item in the list meets this criterion.
  • Page 54 QGD-3014-16PT User Guide You may convey verbatim copies of the Program's source code as you receive it, in any medium, provided that you conspicuously and appropriately publish on each copy an appropriate copyright notice; keep intact all notices stating that this License and any non-permissive terms added in accord with section 7 apply to the code;...
  • Page 55 QGD-3014-16PT User Guide the object code. If the place to copy the object code is a network server, the Corresponding Source may be on a different server (operated by you or a third party) that supports equivalent copying facilities, provided you maintain clear directions next to the object code saying where to find the Corresponding Source.
  • Page 56 QGD-3014-16PT User Guide a. Disclaiming warranty or limiting liability differently from the terms of sections 15 and 16 of this License; or b. Requiring preservation of specified reasonable legal notices or author attributions in that material or in the Appropriate Legal Notices displayed by works containing it; or c.
  • Page 57 QGD-3014-16PT User Guide An “entity transaction” is a transaction transferring control of an organization, or substantially all assets of one, or subdividing an organization, or merging organizations. If propagation of a covered work results from an entity transaction, each party to that transaction who receives a copy of the work also...
  • Page 58 QGD-3014-16PT User Guide If conditions are imposed on you (whether by court order, agreement or otherwise) that contradict the conditions of this License, they do not excuse you from the conditions of this License. If you cannot convey a covered work so as to satisfy simultaneously your obligations under this License and any other pertinent obligations, then as a consequence you may not convey it at all.

  • Page 59: Ce Notice

    Important Any modifications made to this device that are not approved by QNAP Systems, Inc. may void the authority granted to the user by the FCC to operate this equipment. VCCI Notice この装置は、クラス...

  • Page 60: Bsmi Notice

    QGD-3014-16PT User Guide BSMI Notice 警告使用者：這是甲類的資訊產品，在居住的環境中使用時，可能會造成射頻干擾，在 這種情況下，使用者會被要求採取某些適當的對策。 SJ/T 11364-2006 本产品符合中国 RoHS 标准。以下表格标示此产品中某有毒物质的含量符合中国 RoHS 标准规定的限量要求。 本产品上会附有”环境友好使用期限”的标签，此期限是估算这些物质”不会有泄漏或突变”的年限。本产品 可能包含有较短的环境友好使用期限的可替换元件，像是电池或灯管，这些元件将会单独标示出来。 部件名称 有毒有害物质或元素 铅 汞 镉 六价铬 多溴联苯 多溴二苯醚 (Pb) (Hg) (Cd) (CR(VI)) (PBB) (PBDE) 壳体 显示 印刷电路板 金属螺帽 电缆组装 风扇组装 电力供应组装 0 电池 O: 表示该有毒有害物质在该部件所有物质材料中的含量均在 SJ/T11363-2006 标准规定的限量要求以下。...

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