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Related Manuals for QNAP TS-464U
Summary of Contents for QNAP TS-464U
- Page 1 TS-x64U TS-464U TS-464U-RP TS-1264U-RP User Guide Document Version: 1 28/03/2022...
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Page 2: Table Of Contents
3. Installation and Configuration Hardware Installation..............................15 Drive Installation..............................15 Replacing Memory Modules..........................19 Installing Expansion Cards on the TS-464U and TS-464U-RP................ 24 Installing Expansion Cards on the TS-1264U-RP..................... 29 Hot-Swapping Redundant Power Supply Units....................33 Expansion Unit Installation..........................34 Installing Handles............................... 37 Rail Kits................................. - Page 3 Recovering Unintentionally Removed Healthy Drives..................56 Support and Other Resources..........................56 7. Glossary Cloud Key.................................. 57 myQNAPcloud................................57 myQNAPcloud Link..............................57 Qfinder Pro................................57 QNAP ID..................................57 QTS.....................................57 8. Notices Limited Warranty..............................58 Disclaimer................................. 58 GNU Public License..............................58 CE Notice...................................66 UKCA Notice................................66 FCC Notice.................................66...
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Page 4: Preface
TS-x64U User Guide 1. Preface About This Guide This guide provides information about the device and step-by-step instructions on installing the hardware. It also provides instructions on basic operations and troubleshooting information. Audience This document is intended for consumers and storage administrators. This guide assumes that the user has a basic understanding of storage and backup concepts. -
Page 5: Product Overview
Hardware Specifications Warning • If your QNAP product has hardware defects, return the product to QNAP or a QNAP- authorized service center for maintenance or replacement. Any attempt to repair or perform maintenance procedures on the product by you or an unauthorized third party invalidates the warranty. - Page 6 TS-1264U-RP-4G Memory slots 2 x SODIMM DDR4 Important • Use only QNAP memory modules to maintain system performance and stability. For NAS devices with more than one memory slot, use QNAP modules with identical specifications. • Using unsupported modules may degrade performance, cause errors, or prevent the operating system from starting.
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Page 7: Package Contents
• Rail kits are not included with the NAS and must be purchased separately. For details, contact an authorized reseller or go to https://shop.qnap.com. • Information on rail kit installation can be found in the installation guide included in the rail kit package. For details, go to https://www.qnap.com/go/product/rail-kit. -
Page 8: Components
TS-x64U User Guide Item Quantity Screws for 2.5-inch drives • TS-464U-4G: 12 • TS-464U-RP-4G: 12 • TS-1264U-RP-4G: 36 Quick Installation Guide (QIG) Components Front Panel TS-464U-4G, TS-464U-RP-4G Component Component Status LED Drive 4 LED Drive 1 LED LAN LED Drive 2 LED... -
Page 9: Rear Panel
TS-x64U User Guide TS-1264U-RP-4G Component Component Drive LEDs LAN LED Power button Expansion unit LED Status LED Rear Panel TS-464U-4G Component Component Reset button PCIe low-profile flat cover HDMI port Power input Product Overview... - Page 10 Component 2.5 Gigabit Ethernet ports (RJ45) USB 3.2 Gen 2 Type-A ports 2.5 Gigabit Ethernet speed LED USB 2.0 Type-A ports 2.5 Gigabit Ethernet activity LED TS-464U-RP-4G Component Component Reset button PCIe low-profile flat cover HDMI port Power supply unit 2 2.5 Gigabit Ethernet ports (RJ45)
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Page 11: System Board
2.5 Gigabit Ethernet activity LED Reset button Power supply unit 1 HDMI port Power supply unit 2 2.5 Gigabit Ethernet ports (RJ45) USB 3.2 Gen 2 Type-A ports 2.5 Gigabit Ethernet speed LED USB 2.0 Type-A ports System Board TS-464U-4G, TS-464U-RP-4G Product Overview... -
Page 12: Drive Numbering
PCIe slot 1 (PCIe 3.0 x2) Memory slot 1 (Channel A, DIMM 1) TS-1264U-RP-4G Component Component Memory slot 2 (Channel B, DIMM 1) PCIe slot 1 (PCIe 3.0 x2) Memory slot 1 (Channel A, DIMM 1) Drive Numbering TS-464U-4G, TS-464U-RP-4G Product Overview... -
Page 13: Safety Information
TS-x64U User Guide TS-1264U-RP-4G Safety Information The following instructions help ensure personal safety and environmental safety. Read these instructions carefully before performing any operation. General Instructions • The device should be stored in a secure location with restricted access, controlled through the use of a tool, lock and key, or any means of security. -
Page 14: Installation Requirements
• Flat, anti-static surface without exposure to direct sunlight, liquids, or chemicals Hardware and peripherals • Storage drives For the list of compatible drive models, go to https:// www.qnap.com/compatibility. • Network cable Tools • Phillips #1 or #2 screwdriver • Anti-static wrist strap Setting Up the NAS... - Page 15 TS-x64U User Guide 3. Connect the power cord and all applicable cables. 4. Power on the NAS. 5. Install QTS. For details, see Installation. 6. Log on to QTS. Product Overview...
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Page 16: Installation And Configuration
TS-x64U User Guide 3. Installation and Configuration This chapter provides specific hardware and firmware installation and configuration steps. Hardware Installation This section provides information on installing drives, memory modules, expansion units, handles, and rail kits. Drive Installation The TS-x64U series is compatible with 3.5-inch and 2.5-inch hard drives, and 2.5-inch solid-state drives. Installing 3.5-inch Hard Drives on 3.5-inch Trays Warning •... - Page 17 TS-x64U User Guide 3. Install a drive on the tray. a. Place the tray on the drive so that the holes on the tray are aligned with those on the drive. b. Attach the screws. 4. Load the tray into the bay. a.
- Page 18 TS-x64U User Guide b. Push the handle. 5. Power on the NAS. Installing 2.5-inch Hard Drives or Solid-State Drives on 3.5-inch Trays Warning • Installing a drive deletes all data on the drive. • Observe electrostatic discharge (ESD) procedures to avoid damage to components. •...
- Page 19 TS-x64U User Guide 3. Install a drive on the tray. a. Place the tray on the drive so that the holes on the tray are aligned with those on the drive. b. Attach the screws. 4. Load the tray into the bay. a.
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Page 20: Replacing Memory Modules
The TS-x64U series has two memory slots. You can increase the memory capacity of the NAS by upgrading memory modules. Use only QNAP memory modules to maintain system performance and stability. You can purchase QNAP memory modules from authorized resellers. - Page 21 TS-x64U User Guide 3. Disconnect all cables and external attachments. 4. Remove the case cover. a. Loosen the screws. TS-464U-4G, TS-464U-RP-4G TS-1264U-RP-4G b. Slide the cover back. c. Lift the cover off the device. 5. Remove an existing module. a. Push the retention clips outward simultaneously to release the module.
- Page 22 TS-x64U User Guide b. Verify that the module has tilted upward and is completely released from the slot. Warning Attempting to remove a module that is not completely released may damage the module and the system board. c. Hold the module by the edges. d.
- Page 23 TS-x64U User Guide 6. Install a new module. a. Align the notch with the ridge in the slot. b. Insert the module into the slot. c. Verify that the metal connectors are completely inserted into the slot. d. Carefully press down on the module until the retention clips lock the module into place. 7.
- Page 24 TS-x64U User Guide TS-464U-4G, TS-464U-RP-4G TS-1264U-RP-4G 8. Connect all cables and external attachments. 9. Power on the device. 10. Verify that the module is recognized by the device. a. Log on to QTS as administrator. b. Go to Control Panel > System > System Status > Hardware Information .
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Page 25: Installing Expansion Cards On The Ts-464U And Ts-464U-Rp
TS-x64U User Guide Installing Expansion Cards on the TS-464U and TS-464U-RP The TS-x64U series supports selected expansion cards, some of which require QNAP PCIe brackets. QNAP- branded expansion cards purchased from the company website are shipped with the brackets necessary to fit the TS-x64U. - Page 26 TS-x64U User Guide 5. Remove the expansion card module. a. Remove the screws that secure the module to the chassis. b. Remove the module from the chassis. 6. Remove the PCIe cover. a. Remove the screw that secures the cover to the bracket. b.
- Page 27 7. Optional: Attach the QNAP bracket to the expansion card. a. Remove all screws of the existing bracket. b. Carefully pull the bracket away from the card. c. Attach the QNAP bracket to the card using the same screws. Installation and Configuration...
- Page 28 TS-x64U User Guide d. Verify that the bracket does not move. 8. Install the expansion card. a. Hold the card by the edges. b. Insert the card into the riser card slot. c. Attach the screw. 9. Attach the expansion card module. a.
- Page 29 TS-x64U User Guide 10. Attach the case cover. a. Place the cover on the device. b. Slide the cover forward. c. Tighten the screws. 11. Connect all cables and external attachments. 12. Connect the power cord to the electrical outlet. 13.
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Page 30: Installing Expansion Cards On The Ts-1264U-Rp
TS-x64U User Guide Installing Expansion Cards on the TS-1264U-RP The TS-x64U series supports selected expansion cards, some of which require QNAP PCIe brackets. QNAP- branded expansion cards purchased from the company website are shipped with the brackets necessary to fit the TS-x64U. - Page 31 Remove the screw that secures the cover to the bracket. b. Pull the cover away from the slot. 6. Optional: Attach the QNAP bracket to the expansion card. a. Remove all screws of the existing bracket. Installation and Configuration...
- Page 32 TS-x64U User Guide b. Carefully pull the bracket away from the card. c. Attach the QNAP bracket to the card using the same screws. d. Verify that the bracket does not move. 7. Install the expansion card. a. Hold the card by the edges.
- Page 33 TS-x64U User Guide 8. Attach the case cover. a. Place the cover on the device. b. Slide the cover forward. c. Tighten the screws. 9. Connect all cables and external attachments. 10. Connect the power cord to the electrical outlet. 11.
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Page 34: Hot-Swapping Redundant Power Supply Units
TS-x64U User Guide Hot-Swapping Redundant Power Supply Units Warning The NAS may have one or more power supply unit (PSU) cords. To avoid serious injuries, a trained service technician must disconnect all PSU cords before installing or replacing system components. 1. -
Page 35: Expansion Unit Installation
The TS-x64U series is compatible with both SATA expansion units and USB expansion units. For details, please see table below. You can purchase storage expansion accessories from QNAP or an authorized reseller. For details, go to https://shop.qnap.com/. For the list of compatible expansion units and the maximum number of applicable expansion units, go to https://www.qnap.com/go/compatibility-expansion. - Page 36 TS-x64U User Guide Expansion Unit Model Description Required Accessories TR-004 • Uses a USB 3.2 Gen 1 Type-C • USB 3.2 Gen 2 Type-A to Type- interface C cable • Supports SATA HDD/SDD • USB 3.2 Gen 2 Type-C to Type- C cable TR-004U •...
- Page 37 TS-1264U-RP. Important The QNAP QXP host bus adapter is required for connecting the SATA JBOD enclosure to a host device. Third-party host bus adapters are not compatible with QNAP JBOD enclosures. 3. Connect the expansion units to the NAS using the following topology.
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Page 38: Installing Handles
Verify that the expansion units are listed. Installing Handles Installing handles enables you to better grip and further secure the NAS on a rack. Handles on the TS-464U-4G and TS-464U-RP-4G require manual installation. 1. Power off the NAS. 2. Install a handle on an angle bracket. - Page 39 TS-x64U User Guide 3. Install the angle bracket on the NAS. a. Align the holes on the angle bracket with the holes on the chassis. Note Ensure that the handle faces the same direction as the front panel. b. Attach the screws. 4.
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Page 40: Rail Kits
Rail kits are not included with the NAS and must be purchased separately. For details, contact an authorized reseller or go to http://shop.qnap.com. You can find installation information in the rail kit package. QTS Installation The TS-x64U uses the QNAP QTS operating system. You can install QTS using any of the following methods. Method Description Requirements... - Page 41 The Set the date and time screen appears. 10. Specify the time zone, date, and time using any of the following methods: QNAP recommends connecting to an NTP server to ensure that the NAS follows the Coordinated Universal Time (UTC) standard.
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Page 42: Installing Qts Using The Cloud Key
TS-x64U User Guide Methods User Actions Synchronize with an Internet time server Click Synchronize with an Internet time server automatically automatically. The NAS time will be the same as the NTP server. 11. Click Next. The Configure the network settings screen appears. 12. - Page 43 1. Power on the NAS. 2. Connect the NAS to the internet. 3. Go to the QNAP Cloud Installation page using one of the following methods: • On your computer, go to your respective region's site to download QTS: • China: https://install.qnap.com.cn...
- Page 44 The Set the date and time screen appears. 12. Specify the time zone, date, and time using any of the following methods: QNAP recommends connecting to an NTP server to ensure that the NAS follows the Coordinated Universal Time (UTC) standard.
- Page 45 TS-x64U User Guide Methods User Actions Use static IP address a. Select Use static IP address. The IP address configuration page appears. b. Specify the following IP address configurations: • Interface • IP Address • Subnet Mask • Default Gateway •...
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Page 46: Basic Operations
TS-x64U User Guide 4. Basic Operations This chapter describes basic NAS operations. Power Button Operation User Action Result Power on Press the button once. The device powers on. Power off Press and hold the button for 1.5 The device powers off. seconds. -
Page 47: Leds
TS-x64U User Guide LEDs LEDs indicate the system status and related information when the device is powered on. The following LED information applies only when the drive is correctly installed and when the device is connected to the network or to a host. For details on the location of the LEDs, see Components Status... -
Page 48: Audio Alert
• Data is being accessed. Green The drive is ready. No drive was detected. Expansion Blue A QNAP USB or SATA external storage device is connected. No expansion unit has been detected. Audio Alert Duration Frequency Description Short beep (0.5 seconds) •... - Page 49 TS-x64U User Guide Duration Frequency Description Long beep (1.5 seconds) 3 (every 5 minutes) • A power error occurred. • The system fan is not functioning. • The fan module has been removed. • The NAS data cannot be copied to the external storage device connected to the front USB port.
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Page 50: Nas Migration
NAS Migration Requirements You can only migrate drives to specific NAS models, depending on your source NAS. For the list of NAS models compatible with direct NAS migration, see https://www.qnap.com/go/nas-migration. Your device must meet the following requirements: • QTS NAS supports several types of NAS migration: •... -
Page 51: Migrating A Nas
1. Power off the source NAS and the destination NAS. 2. Remove the drives. Important QNAP recommends following the source NAS drive order when installing the drives. Take note of the drive tray order when removing the drives. NAS Migration... -
Page 52: Migrating Nas Data Using Hbs 3
TS-x64U User Guide a. Remove the drives from the source NAS. b. Remove the drive trays from the destination NAS. 3. Install the drives. a. Install source NAS drives onto the destination NAS drive trays. b. Insert the drive trays into the destination NAS. 4. -
Page 53: Creating A One-Way Sync Job
TS-x64U User Guide Setting Description Password Specify a password that contains 1 to 16 characters from any of the following groups: • Letters: A to Z, a to z • Numbers: 0 to 9 • Special characters: . - _ ~ ! @ # $ % ^ & ( ) { } •... -
Page 54: Importing Local Users Or Group Settings To The Destination Nas
TS-x64U User Guide 10. Select the paired folders. Important • All subfolders and files in the selected folder are selected. • You can only sync up to 16 paired folders per job. a. Under the source, click A dialog box opens. b. - Page 55 TS-x64U User Guide d. Select Export user and user group settings. e. Click Next. The NAS user and user group settings are exported as a file and downloaded onto your computer. 3. Import user settings on the source NAS to the destination NAS. a.
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Page 56: Troubleshooting
TS-x64U User Guide 6. Troubleshooting This chapter describes basic troubleshooting information. Forcing Qfinder Pro or myQNAPcloud to Locate the NAS If Qfinder Pro or myQNAPcloud is unable to locate the NAS during QTS installation, the drives or data may be faulty. 1. -
Page 57: Recovering Unintentionally Removed Healthy Drives
≥ 6 RAID 50 One disk per subgroup fails. ≥ 8 RAID 60 Two disks per subgroup fail. Support and Other Resources QNAP provides the following resources: Resource Documentation https://download.qnap.com Compatibility List https://www.qnap.com/compatibility NAS Migration Compatibility https://www.qnap.com/go/nas-migration Expansion Unit Compatibility https://www.qnap.com/go/compatibility-expansion... -
Page 58: Glossary
Enables you to access QNAP devices over the internet without configuring complex port forwarding settings Qfinder Pro QNAP utility that lets you locate and access QNAP NAS devices in your local area network QNAP ID User account that enables you to use myQNAPcloud remote access and other QNAP services... -
Page 59: Notices
No license, express or implied, by estoppels or otherwise, to any intellectual property rights is granted by this document. Except as provided in QNAP's terms and conditions of sale for such products, QNAP assumes no liability whatsoever, and QNAP disclaims any express or implied warranty, relating to sale and/or use of QNAP products including liability or warranties relating to fitness for a particular purpose, merchantability, or infringement of any patent, copyright or other intellectual property right. - Page 60 TS-x64U User Guide the Free Software Foundation, use the GNU General Public License for most of our software; it applies also to any other work released this way by its authors. You can apply it to your programs, too. When we speak of free software, we are referring to freedom, not price. Our General Public Licenses are designed to make sure that you have the freedom to distribute copies of free software (and charge for them if you wish), that you receive source code or can get it if you want it, that you can change the software or use pieces of it in new free programs, and that you know you can do these things.
- Page 61 TS-x64U User Guide tells the user that there is no warranty for the work (except to the extent that warranties are provided), that licensees may convey the work under this License, and how to view a copy of this License. If the interface presents a list of user commands or options, such as a menu, a prominent item in the list meets this criterion.
- Page 62 TS-x64U User Guide You may convey verbatim copies of the Program's source code as you receive it, in any medium, provided that you conspicuously and appropriately publish on each copy an appropriate copyright notice; keep intact all notices stating that this License and any non-permissive terms added in accord with section 7 apply to the code;...
- Page 63 TS-x64U User Guide at no further charge. You need not require recipients to copy the Corresponding Source along with the object code. If the place to copy the object code is a network server, the Corresponding Source may be on a different server (operated by you or a third party) that supports equivalent copying facilities, provided you maintain clear directions next to the object code saying where to find the Corresponding Source.
- Page 64 TS-x64U User Guide Notwithstanding any other provision of this License, for material you add to a covered work, you may (if authorized by the copyright holders of that material) supplement the terms of this License with terms: a. Disclaiming warranty or limiting liability differently from the terms of sections 15 and 16 of this License;...
- Page 65 TS-x64U User Guide 11. Automatic Licensing of Downstream Recipients. Each time you convey a covered work, the recipient automatically receives a license from the original licensors, to run, modify and propagate that work, subject to this License. You are not responsible for enforcing compliance by third parties with this License.
- Page 66 TS-x64U User Guide Nothing in this License shall be construed as excluding or limiting any implied license or other defenses to infringement that may otherwise be available to you under applicable patent law. 13. No Surrender of Others' Freedom. If conditions are imposed on you (whether by court order, agreement or otherwise) that contradict the conditions of this License, they do not excuse you from the conditions of this License.
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Page 67: Ce Notice
TS-x64U User Guide If the disclaimer of warranty and limitation of liability provided above cannot be given local legal effect according to their terms, reviewing courts shall apply local law that most closely approximates an absolute waiver of all civil liability in connection with the Program, unless a warranty or assumption of liability accompanies a copy of the Program in return for a fee. -
Page 68: Vcci Notice
TS-x64U User Guide Any modifications made to this device that are not approved by QNAP Systems, Inc. may void the authority granted to the user by the FCC to operate this equipment. VCCI Notice この装置は、クラス A 情報技術装置です。この装置を家庭環境で使用すると電波 妨害を引き起こすことがあります。この場合には使用者が適切な対策を講ずるよう要求されることがありま す。 VCCI–A BSMI Notice 警告使用者：這是甲類的資訊產品，在居住的環境中使用時，可能會造成射頻干擾，在... - Page 69 TS-x64U User Guide 部件名称 有毒有害物质或元素 铅 汞 镉 六价铬 多溴联苯 多溴二苯醚 (Pb) (Hg) (Cd) (CR(VI)) (PBB) (PBDE) 风扇组装 电力供应组装 0 电池 O: 表示该有毒有害物质在该部件所有物质材料中的含量均在 SJ/T11363-2006 标准规定的限量要求以下。 X: 表示该有毒有害物质至少在该部件的某一均质材料中的含量超出 SJ/T11363-2006 标准规定的限量要求。 Notices...