QNAP TS-62 Series User Manual
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QNAP TS-62 Series User Manual

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Document Version: 3
25/08/2022
TS-x62, TS-x64
TS-262
TS-462
TS-264
TS-464
TS-664
User Guide

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Summary of Contents for QNAP TS-62 Series

  • Page 1 TS-x62, TS-x64 TS-262 TS-462 TS-264 TS-464 TS-664 User Guide Document Version: 3 25/08/2022...

  • Page 2: Table Of Contents

    TS-x62, TS-x64 User Guide Contents 1. Product Overview About the TS-x62 and TS-x64............................3 Hardware Specifications............................3 Package Contents..............................6 Components................................7 Front Panel................................7 Rear Panel................................9 System Board...............................12 Front Drive Numbering............................14 Safety Information..............................15 Installation Requirements............................16 Setting Up the NAS..............................16 2.
  • Page 3 Qfinder Pro................................67 QNAP ID..................................67 QTS.....................................67 7. Notices Limited Warranty..............................68 Disclaimer................................. 68 GNU Public License..............................68 CE Notice...................................76 UKCA Notice................................76 FCC Notice.................................76 VCCI Notice................................77 BSMI Notice................................77 SJ/T 11364-2006................................77...

  • Page 4: Product Overview

    This chapter provides basic information about the QNAP device. About the TS-x62 and TS-x64 The TS-x62 and TS-x64 QNAP NAS series include hardware optimized for dedicated backup jobs, AI-driven applications, multimedia streaming, and VPN services. The Intel® Celeron® CPU includes an integrated GPU which offers an HDMI resolution of up to 4K at 60 Hz, and boosts the performance of AI-driven applications such as QuMagie and DA Drive Analyzer.
  • Page 5 • 3.5-inch SATA hard disk drives • 2.5-inch SATA hard disk drives • 2.5-inch SATA solid-state drives Note You can purchase tray bases from QNAP or an authorized reseller. For details, go to https://shop.qnap.com/. M.2 SSD slots 2 x M.2 2280 PCIe Gen 3 x1 M.2 SSD form factor 2280...
  • Page 6 • Rear: 2 x USB 3.2 Gen 1 Type-A PCIe slots 1 x PCIe 3.0 x2 For the list of compatible drive models and expansion cards, go to https://www.qnap.com/compatibility. HDMI ports 1 x HDMI 2.0 (up to 4096 x 2160 resolution at 60 Hz) Interface Buttons •...

  • Page 7: Package Contents

    • Non-condensing relative humidity: 5% to 95% • Wet-bulb temperature: 27˚C (80.6˚F) Security slot Kensington security slot Model specifications are subject to change without prior notice. To see the latest specifications, go to https://www.qnap.com. Package Contents Item Quantity TS-x62/TS-x64 Product Overview...

  • Page 8: Components

    TS-x62, TS-x64 User Guide Item Quantity Drive trays • TS-262, TS-264: 2 • TS-464, TS-462: 4 • TS-664: 6 Screws for 2.5-inch drives • TS-262, TS-264: 8 • TS-464, TS-462: 16 • TS-664: 24 Screws for 3.5-inch drives • TS-262, TS-264: 8 •...
  • Page 9 TS-x62, TS-x64 User Guide TS-462, TS-464 Component Component Power button Drive 2 LED Status LED Drive 3 LED LAN LED Drive 4 LED USB LED USB 3.2 Gen 2 One Touch Copy Type-A port Drive 1 LED USB One Touch Copy button TS-664 Component Component...

  • Page 10: Rear Panel

    TS-x62, TS-x64 User Guide Component Component Status LED Drive 4 LED LAN LED Drive 5 LED USB LED Drive 6 LED Drive 1 LED USB 3.2 Gen 2 One Touch Copy Type-A port Drive 2 LED USB One Touch Copy button Rear Panel TS-262 Component...
  • Page 11 TS-x62, TS-x64 User Guide TS-264 Component Component PCIe low-profile cover 2.5 Gigabit Ethernet speed LED Reset button Power input USB 3.2 Gen 2 Type-A port Kensington security slot USB 3.2 Gen 1 Type-A ports 2.5 Gigabit Ethernet activity LED HDMI 2.0 port System fan 2.5 Gigabit Ethernet ports (RJ45) TS-462...
  • Page 12 TS-x62, TS-x64 User Guide Component Component PCIe low-profile cover 2.5 Gigabit Ethernet activity LED Reset button Power input USB 3.2 Gen 2 Type-A port 2.5 Gigabit Ethernet speed LED USB 3.2 Gen 1 Type-A ports System fan HDMI 2.0 port Kensington security slot 2.5 Gigabit Ethernet port (RJ45) TS-464...

  • Page 13: System Board

    TS-x62, TS-x64 User Guide TS-664 Component Component PCIe low-profile cover 2.5 Gigabit Ethernet speed LED Reset button 2.5 Gigabit Ethernet activity LED USB 3.2 Gen 2 Type-A port Power input USB 3.2 Gen 1 Type-A ports Kensington security slot HDMI 2.0 port System fan 2.5 Gigabit Ethernet ports (RJ45) System fan...
  • Page 14 TS-x62, TS-x64 User Guide Note This image does not include the chassis. Component Component PCIe slot (PCIe Gen 3.0 x 2) M.2 SSD slot 2 M.2 SSD slot 1 TS-462, TS-464, TS-664 Note This image does not include the chassis. Component Component PCIe slot (PCIe Gen 3.0 x 2)

  • Page 15: Front Drive Numbering

    TS-x62, TS-x64 User Guide Front Drive Numbering TS-262, TS-264 TS-462, TS-464 Product Overview...

  • Page 16: Safety Information

    TS-x62, TS-x64 User Guide TS-664 Safety Information The following instructions help ensure personal safety and environmental safety. Read these instructions carefully before performing any operation. General Instructions • The device should be stored in a secure location with restricted access, controlled through the use of a tool, lock and key, or any means of security.

  • Page 17: Installation Requirements

    Hardware and peripherals • Storage drives For the list of compatible drive models, go to https:// www.qnap.com/compatibility. • Network cable Tools • Flat head screwdriver • Anti-static wrist strap Setting Up the NAS...
  • Page 18 TS-x62, TS-x64 User Guide For details, see the following topics: • Installing 2.5-inch Drives on 3.5-inch Trays • Installing 3.5-inch Hard Drives on 3.5-inch Trays • Installing M.2 Solid-State Drives 3. Optional: Connect expansion units. For details, see Expansion Unit Installation.

  • Page 19: Installation And Configuration

    TS-x62, TS-x64 User Guide 2. Installation and Configuration This chapter provides specific hardware and firmware installation and configuration steps. Hardware Installation This section provides information on installing drives, replacing memory modules, installing expansion cards, and connecting expansion units. Drive Installation The NAS is compatible with 3.5-inch and 2.5-inch hard drives, 2.5-inch solid-state drives, and M.2 solid-state drives.
  • Page 20 TS-x62, TS-x64 User Guide c. Slide the front cover to the left and then pull. 3. Remove the drive tray. a. Remove a drive tray by simultaneously pressing the latch and pulling the tray. Installation and Configuration...
  • Page 21 TS-x62, TS-x64 User Guide 4. Install a drive on the tray. a. Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes on the bottom of the tray. b. Attach the screws. 5.
  • Page 22 TS-x62, TS-x64 User Guide 6. Attach the front cover. a. Align the front cover with the grooves on the case and then slide to the right. b. Slide the lock down to secure the front cover. Installation and Configuration...
  • Page 23 TS-x62, TS-x64 User Guide 7. Power on the NAS. Installing 3.5-inch Hard Drives on 3.5-inch Trays Warning • Installing a drive deletes all data on the drive. • Moving fan blades: Keep your hands and other body parts away from moving fan blades.
  • Page 24 TS-x62, TS-x64 User Guide c. Slide the front cover to the left and then pull. 3. Remove the drive tray. a. Remove a drive tray by simultaneously pressing the latch and pulling the tray. Installation and Configuration...
  • Page 25 TS-x62, TS-x64 User Guide 4. Install a drive on the tray. a. Remove the fastening panels from the sides of the drive tray. b. Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes on the bottom of the tray.
  • Page 26 TS-x62, TS-x64 User Guide d. Optional: Attach the screws to further secure the drive. 5. Insert the tray into the bay. Installation and Configuration...
  • Page 27 TS-x62, TS-x64 User Guide 6. Attach the front cover. a. Align the front cover with the grooves on the case and then slide to the right. b. Slide the lock down to secure the front cover. Installation and Configuration...
  • Page 28 • The NAS has two M.2 SSD slots. For a list of compatible M.2 SSDs, go to https:// www.qnap.com/compatibility. • QNAP recommends installing heatsinks on the M.2 SSD controllers to enhance cooling efficiency and to ensure consistent performance. • Before installing non-QNAP heatsinks, ensure that they are of the appropriate size and shape. Installation and Configuration...
  • Page 29 TS-x62, TS-x64 User Guide 1. Power off the NAS. 2. Disconnect the power cord from the electrical outlet. 3. Disconnect all cables and external attachments. 4. Remove the front cover. a. Locate the locking mechanism on the left side of the NAS. b.
  • Page 30 TS-x62, TS-x64 User Guide 5. Remove each drive tray. a. Remove a drive tray by simultaneously pressing the latch and pulling the tray. 6. Install the M.2 SSD. Installation and Configuration...
  • Page 31 TS-x62, TS-x64 User Guide Note The following installation images do not include the chassis. a. Unlock the M.2 spacer by pushing down on its edge. b. Insert the M.2 SSD into the slot. c. Carefully press the M.2 SSD down until the spacer locks the drive into place. d.
  • Page 32 TS-x62, TS-x64 User Guide 7. Optional: Install an additional M.2 SSD. 8. Slide each drive tray back into the NAS. 9. Attach the front cover. a. Align the front cover with the grooves on the case and then slide to the right. Installation and Configuration...

  • Page 33: Replacing Memory Modules (Ts-462, Ts-464, Ts-664)

    The TS-462, TS-464, and TS-664 have two memory slots. You can increase the memory capacity of the NAS by upgrading the memory modules. When using two modules, use only QNAP modules of the same type and capacity to maintain system performance and stability. You can purchase QNAP memory modules from authorized resellers.
  • Page 34 TS-x62, TS-x64 User Guide Warning • Only qualified personnel should perform the following steps. Failure to follow instructions can result in serious injury or death. • Observe electrostatic discharge (ESD) procedures to avoid damage to components. 1. Power off the NAS. 2.
  • Page 35 TS-x62, TS-x64 User Guide 5. Remove each drive tray. a. Remove a drive tray by simultaneously pressing the latch and pulling the tray. 6. Remove an existing module. Installation and Configuration...
  • Page 36 TS-x62, TS-x64 User Guide Note The following installation images do not include the chassis. a. Push the retention clips outward simultaneously to release the module. b. Verify that the module has tilted upward and is completely released from the slot. Warning Attempting to remove a module that is not completely released may damage the module and the system board.
  • Page 37 TS-x62, TS-x64 User Guide Warning • Do not touch the internal components, particularly the metal connectors. • Do not bend the module. 7. Install a new module. a. Align the notch with the ridge in the slot. b. Insert the module into the slot. c.
  • Page 38 TS-x62, TS-x64 User Guide 9. Attach the front cover. a. Align the front cover with the grooves on the case and then slide to the right. b. Slide the lock down to secure the front cover. 10. Connect all cables and external attachments. 11.

  • Page 39: Installing Expansion Cards

    TS-x62, TS-x64 User Guide c. Check the value for Total memory. Installing Expansion Cards The NAS supports selected expansion cards. QNAP-branded expansion cards purchased from the company website are shipped with the brackets necessary to fit this NAS. Warning • Only qualified personnel should perform the following steps. Failure to follow instructions can result in serious injury or death.
  • Page 40 TS-x62, TS-x64 User Guide c. Slide the front cover to the left and then pull. 5. Remove the case cover. a. Remove the screws that secure the case cover to the chassis. Installation and Configuration...
  • Page 41 TS-x62, TS-x64 User Guide b. Slide the case cover back. c. Slide the case cover to the left to detach it from the chassis. 6. Remove the PCIe cover. a. Remove the screw that secures the cover to the chassis. b.
  • Page 42 TS-x62, TS-x64 User Guide 7. Optional: Attach the full-height bracket to the expansion card. a. Remove all screws of the existing bracket. b. Carefully pull the bracket away from the card. c. Attach the full-height bracket to the card using the same screws. Installation and Configuration...
  • Page 43 TS-x62, TS-x64 User Guide d. Verify that the bracket does not move. 8. Install the expansion card. a. Hold the card by the edges. b. Insert the card into the slot. c. Attach the screw. 9. Attach the case cover. a.
  • Page 44 TS-x62, TS-x64 User Guide d. Attach the screws to the back of the NAS. 10. Attach the front cover. a. Align the front cover with the grooves on the case and then slide to the right. Installation and Configuration...

  • Page 45: Expansion Unit Installation

    13. Power on the NAS. Expansion Unit Installation The NAS supports SATA and USB expansion units. For details, see the table below. You can purchase storage expansion accessories from QNAP or an authorized reseller. For details, go to https://shop.qnap.com/. Installation and Configuration...
  • Page 46 TS-x62, TS-x64 User Guide For the list of compatible expansion units and the maximum number of applicable expansion units, go to https://www.qnap.com/go/compatibility-expansion. Expansion Unit Description Required Accessories Model TR-002 • Uses a USB 3.2 Gen 2 Type-C interface USB 3.2 Gen 2 Type-A to Type-C cable •...
  • Page 47 Installing Expansion Cards Note The QNAP QXP host bus adapter is required for connecting the SATA JBOD enclosure to a host device. Third-party host bus adapters are not compatible with QNAP JBOD enclosures. 3. Connect the expansion unit to the NAS using the following topology.

  • Page 48: Qts Installation

    Go to Main Menu > Storage & Snapshots > Overview > System . c. Verify that the expansion unit is listed. QTS Installation The NAS uses the QNAP QTS operating system. You can install QTS using any of the following methods. Method Description...

  • Page 49: Installing Qts Using Qfinder Pro

    3. Run Qfinder Pro on a computer that is connected to the same local area network. Note To download Qfinder Pro, go to https://www.qnap.com/utilities. 4. Click Next. The QNAP Warranty Service page opens in the default web browser. 5. Click Check warranty. The QNAP Warranty Service window opens in a new web page. Important...
  • Page 50 The Set the date and time screen appears. 10. Specify the time zone, date, and time using any of the following methods: QNAP recommends connecting to an NTP server to ensure that the NAS follows the Coordinated Universal Time (UTC) standard.

  • Page 51: Installing Qts Using The Cloud Key

    1. Power on the NAS. 2. Connect the NAS to the internet. 3. Go to the QNAP Cloud Installation page using one of the following methods: • On your computer, go to your respective region's site to download QTS: • China: https://install.qnap.com.cn...
  • Page 52 • Global: https://install.qnap.com • Scan the QR code on the NAS using a mobile device. The web page lists all the uninitialized QNAP NAS devices on the local network. 4. Find your NAS from the list and then click Initialize. Note If your NAS is not listed, follow the instructions on the web page to specify the Cloud Key on the NAS.
  • Page 53 The Set the date and time screen appears. 12. Specify the time zone, date, and time using any of the following methods: QNAP recommends connecting to an NTP server to ensure that the NAS follows the Coordinated Universal Time (UTC) standard.

  • Page 54: Installing Qts Using An Hdmi Connection

    QTS installation to disable the default "admin" account. 1. Connect an HDMI display to the NAS. 2. Connect a USB keyboard to the NAS or prepare the QNAP IR remote control (not available on all models). 3. Power on the NAS.
  • Page 55 TS-x62, TS-x64 User Guide 7. Click Next. The Summary screen appears. 8. Review the settings. 9. Click Next. The Confirm screen appears. Warning Clicking Next deletes all data on the drive before installing QTS. 10. Click Next. QTS is installed. Installation and Configuration...

  • Page 56: Basic Operations

    TS-x62, TS-x64 User Guide 3. Basic Operations This chapter describes basic NAS operations. Power Button Operation User Action Result Power on Press the button once. The device powers on. Power off Press and hold the button for 1.5 The device powers off. seconds.

  • Page 57: Usb One Touch Copy Button

    This feature supports incremental backups. The NAS only copies files that were modified or added after the last backup. To configure the behavior of the button when an external device is connected to the button's USB port, install and use Hybrid Backup Sync on your QNAP operating system. For details, see the Hybrid Backup Sync documentation.
  • Page 58 TS-x62, TS-x64 User Guide Status Description System Status Flashes green and red • A drive is being formatted. alternately every 0.5 • The device is being initialized. seconds • The operating system is being updated. • RAID rebuilding is in progress. •...

  • Page 59: Audio Alert

    TS-x62, TS-x64 User Guide Status Description Multi-Gigabit Orange A network connection has been established. activity Flashes orange The device is being accessed on this network. There is no network connection. USB One Touch Flashes blue every 0.5 • A USB device connected to the USB One Touch Copy Copy seconds port is detected.

  • Page 60: Nas Migration

    NAS Migration Requirements You can only migrate drives to specific NAS models, depending on your source NAS. For the list of NAS models compatible with direct NAS migration, see https://www.qnap.com/go/nas-migration. Your device must meet the following requirements: • QTS NAS supports several types of NAS migration: •...

  • Page 61: Migrating A Nas

    1. Power off the source NAS and the destination NAS. 2. Remove the drives. Important QNAP recommends following the source NAS drive order when installing the drives. Take note of the drive tray order when removing the drives. NAS Migration...

  • Page 62: Migrating Nas Data Using Hbs 3

    TS-x62, TS-x64 User Guide a. Remove the drives from the source NAS. b. Remove the drive trays from the destination NAS. 3. Install the drives. a. Install source NAS drives onto the destination NAS drive trays. b. Insert the drive trays into the destination NAS. 4.

  • Page 63: Creating A One-Way Sync Job

    TS-x62, TS-x64 User Guide Setting Description Password Specify a password that contains 1 to 16 characters from any of the following groups: • Letters: A to Z, a to z • Numbers: 0 to 9 • Special characters: . - _ ~ ! @ # $ % ^ & ( ) { } •...

  • Page 64: Importing Local Users Or Group Settings To The Destination Nas

    TS-x62, TS-x64 User Guide 10. Select the paired folders. Important • All subfolders and files in the selected folder are selected. • You can only sync up to 16 paired folders per job. a. Under the source, click A dialog box opens. b.
  • Page 65 TS-x62, TS-x64 User Guide d. Select Export user and user group settings. e. Click Next. The NAS user and user group settings are exported as a file and downloaded onto your computer. 3. Import user settings on the source NAS to the destination NAS. a.

  • Page 66: Troubleshooting

    TS-x62, TS-x64 User Guide 5. Troubleshooting This chapter describes basic troubleshooting information. Forcing Qfinder Pro or myQNAPcloud to Locate the NAS If Qfinder Pro or myQNAPcloud is unable to locate the NAS during QTS installation, the drives or data may be faulty.

  • Page 67: Recovering Unintentionally Removed Hard Drives

    ≥ 4 (Must be an even RAID 10 One disk per subgroup fails. number) ≥ 6 RAID 50 One disk per subgroup fails. Support and Other Resources QNAP provides the following resources: Resource Documentation https://download.qnap.com Compatibility List https://www.qnap.com/compatibility NAS Migration Compatibility https://www.qnap.com/go/nas-migration Expansion Unit Compatibility https://www.qnap.com/go/compatibility-expansion...

  • Page 68: Glossary

    Enables you to access QNAP devices over the internet without configuring complex port forwarding settings Qfinder Pro QNAP utility that lets you locate and access QNAP NAS devices in your local area network QNAP ID User account that enables you to use myQNAPcloud remote access and other QNAP services...

  • Page 69: Notices

    No license, express or implied, by estoppels or otherwise, to any intellectual property rights is granted by this document. Except as provided in QNAP's terms and conditions of sale for such products, QNAP assumes no liability whatsoever, and QNAP disclaims any express or implied warranty, relating to sale and/or use of QNAP products including liability or warranties relating to fitness for a particular purpose, merchantability, or infringement of any patent, copyright or other intellectual property right.
  • Page 70 TS-x62, TS-x64 User Guide the Free Software Foundation, use the GNU General Public License for most of our software; it applies also to any other work released this way by its authors. You can apply it to your programs, too. When we speak of free software, we are referring to freedom, not price.
  • Page 71 TS-x62, TS-x64 User Guide tells the user that there is no warranty for the work (except to the extent that warranties are provided), that licensees may convey the work under this License, and how to view a copy of this License. If the interface presents a list of user commands or options, such as a menu, a prominent item in the list meets this criterion.
  • Page 72 TS-x62, TS-x64 User Guide You may convey verbatim copies of the Program's source code as you receive it, in any medium, provided that you conspicuously and appropriately publish on each copy an appropriate copyright notice; keep intact all notices stating that this License and any non-permissive terms added in accord with section 7 apply to the code;...
  • Page 73 TS-x62, TS-x64 User Guide at no further charge. You need not require recipients to copy the Corresponding Source along with the object code. If the place to copy the object code is a network server, the Corresponding Source may be on a different server (operated by you or a third party) that supports equivalent copying facilities, provided you maintain clear directions next to the object code saying where to find the Corresponding Source.
  • Page 74 TS-x62, TS-x64 User Guide Notwithstanding any other provision of this License, for material you add to a covered work, you may (if authorized by the copyright holders of that material) supplement the terms of this License with terms: a. Disclaiming warranty or limiting liability differently from the terms of sections 15 and 16 of this License;...
  • Page 75 TS-x62, TS-x64 User Guide 11. Automatic Licensing of Downstream Recipients. Each time you convey a covered work, the recipient automatically receives a license from the original licensors, to run, modify and propagate that work, subject to this License. You are not responsible for enforcing compliance by third parties with this License.
  • Page 76 TS-x62, TS-x64 User Guide Nothing in this License shall be construed as excluding or limiting any implied license or other defenses to infringement that may otherwise be available to you under applicable patent law. 13. No Surrender of Others' Freedom. If conditions are imposed on you (whether by court order, agreement or otherwise) that contradict the conditions of this License, they do not excuse you from the conditions of this License.

  • Page 77: Ce Notice

    TS-x62, TS-x64 User Guide If the disclaimer of warranty and limitation of liability provided above cannot be given local legal effect according to their terms, reviewing courts shall apply local law that most closely approximates an absolute waiver of all civil liability in connection with the Program, unless a warranty or assumption of liability accompanies a copy of the Program in return for a fee.

  • Page 78: Vcci Notice

    • Consult the dealer or an experienced radio/television technician for help. Important Any modifications made to this device that are not approved by QNAP Systems, Inc. may void the authority granted to the user by the FCC to operate this equipment.
  • Page 79 TS-x62, TS-x64 User Guide 部件名称 有毒有害物质或元素 铅 汞 镉 六价铬 多溴联苯 多溴二苯醚 (Pb) (Hg) (Cd) (CR(VI)) (PBB) (PBDE) 壳体 显示 印刷电路板 金属螺帽 电缆组装 风扇组装 电力供应组装 0 电池 O: 表示该有毒有害物质在该部件所有物质材料中的含量均在 SJ/T11363-2006 标准规定的限量要求以下。 X: 表示该有毒有害物质至少在该部件的某一均质材料中的含量超出 SJ/T11363-2006 标准规定的限量要求。 Notices...

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