Dell E14S Series Owner's Manual
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Dell E14S Series Owner's Manual

Web-scale hyperconverged appliance
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Dell XC630 Web-Scale Hyperconverged
Appliance
Owner's Manual
Regulatory Model: E14S Series
Regulatory Type: E14S001

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Summary of Contents for Dell E14S Series

  • Page 1 Dell XC630 Web-Scale Hyperconverged Appliance Owner's Manual Regulatory Model: E14S Series Regulatory Type: E14S001...
  • Page 2 © 2016 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. Dell and the Dell logo are trademarks of Dell Inc. in the United States and/or other jurisdictions. All other marks and names mentioned herein may be trademarks of their respective companies.

  • Page 3: Table Of Contents

    Contents 1 About your system....................8 ........................8 Supported configurations ..................... 8 Front-panel features and indicators ...........................10 Diagnostic indicators ........................12 Hard drive indicator codes ......................12 iDRAC Direct LED indicator codes ....................14 Back-panel features and indicators ..........................15 NIC indicator codes ........................
  • Page 4 ........................ 39 Entering Boot Manager ......................39 Boot Manager main menu ........................39 Changing the boot order ...................... 40 Choosing the system boot mode ....................40 Assigning a system and setup password ........41 Deleting or changing an existing system password and setup password 4 Installing and removing system components..........42 ..........................42 Safety instructions...
  • Page 5 ..................62 Expansion card installation guidelines ....................... 63 Removing an expansion card ......................64 Installing an expansion card ....................65 Removing expansion-card risers ..................... 67 Installing expansion card risers ........................67 Internal dual SD module ..................67 Removing the internal dual SD module ..................
  • Page 6 ..............110 When to use the Embedded System Diagnostics ..........110 Running the Embedded System Diagnostics from Boot Manager .....110 Running the Embedded System Diagnostics from the Dell Lifecycle Controller ......................111 System diagnostic controls 7 Jumpers and connectors.................112 ......................112 System board jumper settings .........................
  • Page 7 ......................115 Disabling a forgotten password 8 Getting help....................... 116 ..........................116 Contacting Dell ..........................116 Dell SupportAssist ....................116 Locating Service Tag of your system ........................117 Quick Resource Locator...

  • Page 8: About Your System

    About your system The Dell XC630 is a web-scale converged appliance based on the Dell PowerEdge R630 that supports two processors based on the Intel Xeon E5-2600 v3 processor family, up to 24 DIMMs, and storage capacity of up to 10 drive slots.
  • Page 9 Mini USB connector/ Allows you to connect USB devices to the system iDRAC Direct or provides access to the iDRAC Direct features. For more information, see the Integrated Dell Remote Access Controller User's Guide at Dell.com/idracmanuals. The port is USB 2.0- compliant.

  • Page 10: Diagnostic Indicators

    Connector Hard drives (10) Up to ten 2.5-inch hot-swappable hard drives. Up to six 2.5 hot-swappable hard drives and up to four 2.5 inch Dell PowerEdge Express Flash devices (PCIe SSDs). Quick Sync Indicates a Quick Sync enabled system. The optional Quick Sync feature requires a Quick Sync bezel.
  • Page 11 Icon Description Condition Corrective action voltage out of range, or a LED on the power supply. Re-seat the failed power supply or power supply by removing and reinstalling voltage regulator). it. If the problem persists, see Getting help. Temperature The indicator blinks amber if Ensure that none of the following indicator the system experiences a...

  • Page 12: Hard Drive Indicator Codes

    Hard drive indicator codes Figure 2. Hard drive indicators hard drive activity indicator hard drive status indicator hard drive NOTE: If the hard drive is in Advanced Host Controller Interface (AHCI) mode, the status indicator (on the right side) does not function and remains off. Table 4.
  • Page 13 Figure 3. iDRAC Direct LED indicator iDRAC Direct status indicator The table below displays iDRAC Direct activity when configuring iDRAC Direct by using the management port (USB XML Import). Table 5. iDRAC Direct LED indicator using management port Convention iDRAC Direct Condition LED indicator pattern...

  • Page 14: Back-Panel Features And Indicators

    Back-panel features and indicators Figure 4. Back-panel features and indicators–10 hard-drive system (3 PCIe expansion cards) Table 7. Back-panel features and indicators Item Indicator, Button, or Icon Description Connector System identification The identification buttons on the front and back button panels can be used to locate a particular system within a rack.

  • Page 15: Nic Indicator Codes

    Item Indicator, Button, or Icon Description Connector LP PCIe expansion card Allows you to connect a low profile PCIe slot (riser 2) expansion card. Video connector Allows you to connect a VGA display to the system. USB connectors (2) Allows you to connect USB devices to the system. The ports are USB 3.0-compliant.

  • Page 16: Power Indicator Codes

    Table 8. NIC indicators Convention Indicator Indicator code Link and activity indicators are off The NIC is not connected to the network. Link indicator is green The NIC is connected to a valid network at its maximum port speed (1 Gbps or 10 Gbps).
  • Page 17 Table 9. AC power indicators Convention Power indicator Condition pattern Green The handle indicator lights green indicating that a valid power source is connected to the power supply unit and that the power supply unit is operational. Flashing green When updating the firmware of the power supply unit, the power supply unit handle flashes green.
  • Page 18 Figure 7. DC power supply unit status indicator DC power supply unit status indicator Table 10. DC power indicator Convention Power indicator Condition pattern Green The handle/LED indicator lights green indicating that a valid power source is connected to the power supply unit and that the power supply unit is operational.

  • Page 19: Documentation References

    Use the Quick Resource Locator (QRL) to get immediate access to system information and how-to videos. This can be done by visiting Dell.com/QRL or by using your smartphone or tablet and a model specific Quick Resource (QR) code located on your Dell system. To try out the QR code, scan the following image.

  • Page 20: Performing Initial System Configuration

    Turn the system on by pressing the Power button or using iDRAC. Turn on the attached peripherals. Methods of setting up and configuring the iDRAC IP address You can set up the Integrated Dell Remote Access Controller (iDRAC) IP address by using one of the following interfaces: • iDRAC Settings utility •...

  • Page 21: Methods Of Installing The Operating System

    For more information, see the Integrated Dell Remote Access Controller User’s Guide at Dell.com/idracmanuals. You can also remotely monitor and manage the server by using the Dell OpenManage Server Administrator software and OpenManage Essentials systems management console. For more information, see Dell.com/openmanagemanuals.

  • Page 22: Pre-Operating System Management Applications

    • Dell Lifecycle Controller Dell Lifecycle Controller allows you to perform useful tasks such as configuring BIOS and hardware settings, deploying operating system, updating drivers, and saving hardware profiles. For more information about Dell Lifecycle Controller, see the documentation at Dell.com/idracmanuals.

  • Page 23: About System Setup

    Description Enables you to enter Boot Manager Enables you to enter PXE boot About System Setup Using System Setup, you can configure the BIOS settings, iDRAC settings, and device settings of your system. NOTE: There are a several generic server settings that appear during system setup that do not apply to this system, such as RAID or UEFI.

  • Page 24: System Setup Main Menu

    The iDRAC Settings utility is an interface to set up and configure the iDRAC parameters by using UEFI. You can enable or disable various iDRAC parameters by using the iDRAC Settings utility. For more information about this utility, see the Integrated Dell Remote Access Controller User’s Guide at Dell.com/idracmanuals. Device Settings Enables you to configure device settings.

  • Page 25: Editing System Information

    Menu Item Description so on. It also enables or disables support for the power and NMI buttons on the system. Miscellaneous Settings Displays options to change the system date, time, and so on. Editing system information You can use the System Information screen to view system properties such as Service Tag, system model, and the BIOS version.

  • Page 26: Editing Processor Settings

    Specifies the memory operating mode. The options available are Optimizer Mode, Advanced ECC Mode, Mirror Mode, Spare Mode, Spare with Advanced ECC Mode, and Dell Fault Resilient Mode. By default, the Memory Operating Mode option is set to Optimizer Mode.
  • Page 27 X2Apic Mode Enables or disables the X2Apic mode. Dell Controlled Turbo NOTE: Depending on the number of installed CPUs, there may be up to four processor listings. Controls the turbo engagement. Enable this option only when System Profile is set to Performance.

  • Page 28: Editing Sata Settings

    Menu Item Description Processor Core Speed Displays the maximum core frequency of the processor. Processor 1 NOTE: Depending on the number of installed CPUs, there may be up to four processors listings. The following settings are displayed for each processor installed in the system. •...
  • Page 29 Menu Item Description For AHCI mode or RAID mode, BIOS always enables support. Model: Displays the drive model of the selected device. Drive Type: Displays the type of drive attached to the SATA port. Capacity: Displays the total capacity of the hard drive. The field is undefined for removable media devices such as optical drives.
  • Page 30 Menu Item Description Capacity: Displays the total capacity of the hard drive. The field is undefined for removable media devices such as optical drives. Port G Sets the drive type of the selected device. For Embedded SATA settings in ATA mode, set this field to Auto to enable BIOS support. Set it to OFF to turn off BIOS support.

  • Page 31: Editing Boot Settings Screen

    Editing boot settings screen You can use the Boot Settings screen to set the Boot mode to either BIOS or UEFI. It also allows you to specify the boot order. Go to System Setup Main Menu, and then click System BIOS. On the System BIOS screen, click Boot Settings.

  • Page 32: Editing Integrated Devices Details

    The Network Settings screen displayed. Network settings screen The Network Settings screen details are explained as follows: Table 18. Network settings Menu Item Description PXE Device n (n = 1 to 4) Enables or disables the device. When enabled, a UEFI boot option is created for the device.

  • Page 33: Editing Serial Communication Settings

    Menu Item Description management controller. The embedded NIC1 and NIC2 option is only available on systems that do not have NDCs. This option is mutually exclusive with the Integrated Network Card 1 option. Configure this function using the NIC management utilities of the system. I/OAT DMA Engine Enables or disables the I/OAT option.

  • Page 34: Editing System Profile

    Table 20. Serial communication Menu Item Description Serial Communication Selects serial communication devices (Serial Device 1 and Serial Device 2) in the BIOS. This is where you can select BIOS console redirection and specify the port address. By default, Serial Communication option is set to Auto.
  • Page 35 Custom, the BIOS automatically sets the rest of the options. You can only change the rest of the options if the mode is set to Custom. By default, the System Profile option is set to Performance Per Watt Optimized (DAPC). DAPC is Dell Active Power Controller.

  • Page 36: Editing System Security

    Menu Item Description NOTE: You can only disable this option if C States option in Custom mode is disabled. NOTE: When C States is enabled in Custom mode, changing the Monitor/ Mwait setting does not impact system power/performance. Editing system security You can use the System Security screen to edit some settings such as setting the system password, setup password and disabling the power button.
  • Page 37 Menu Item Description Security must be Enabled with Pre-boot measurements. By default, the Intel TXT option is set to Off Power Button Enables or disables the Power button on the front of the system. By default, the Power Button option is set to Enabled. NMI Button Enables or disables the NMI button on the front of the system.

  • Page 38: Editing Miscellaneous Settings

    Editing miscellaneous settings You can use the Miscellaneous Settings screen to perform some configurations such as updating the asset tag, and changing the system date and time. Go to System Setup Main Menu, and then click System BIOS. On the System BIOS screen, click Miscellaneous Settings. The Miscellaneous Settings screen displays.

  • Page 39: About Boot Manager

    Launch System Allows you to access the System Setup. Setup Launch Lifecycle Closes the Boot Manager and invokes the Dell Lifecycle Controller program. Controller System Utilities Opens system utilities menu such as system diagnostics and UEFI shell. Changing the boot order You may have to change the boot order if you want to boot from a USB key or an optical drive.

  • Page 40: Choosing The System Boot Mode

    NOTE: Operating systems must be UEFI-compatible to be installed from the UEFI boot mode. DOS and 32-bit operating systems do not support UEFI and can only be installed from the BIOS boot mode. NOTE: For the latest information on supported operating systems, go to Dell.com/ossupport. Assigning a system and setup password Prerequisites NOTE: The password jumper enables or disables the System Password and Setup Password features.

  • Page 41: Deleting Or Changing An Existing System Password And Setup Password

    Select Setup Password, enter your system password and press Enter or Tab. A message prompts you to re-enter the setup password. Reenter the setup password and click OK. Press Esc to return to the System BIOS screen. Press Esc again. A message prompts you to save the changes.

  • Page 42: Installing And Removing System Components

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 43: Recommended Tools

    Recommended tools You need the following tools to perform the removal and installation procedures: • Key to the bezel lock. This is only required when you have a bezel. • #2 Phillips screwdriver The following tools are required for assembling cables for a DC power supply unit (PSU): •...

  • Page 44: Installing The Front Bezel

    Installing the front bezel Hook the right end of the bezel onto the chassis. Fit the free end of the bezel onto the system. Secure the bezel with the keylock. Removing the system cover Prerequisites Ensure that you read the Safety instructions.

  • Page 45: Installing The System Cover

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 46: Cooling Shroud

    Figure 11. Inside the system—10 hard-drive system control panel assembly cooling fans (7) processor 1 DIMMs (6) PSU connector power supply (2) riser card 3 network daughter card riser card 1 riser card 2 DIMMs (6) processor 2 DIMMs (12) expander board hard drive Cooling shroud...

  • Page 47: Removing The Cooling Shroud

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 48: System Memory

    Steps Align the tabs on the cooling shroud with the securing slots on the chassis. Lower the cooling shroud into the chassis until it is firmly seated. Next steps Follow the procedure listed in After working inside your system. System memory Your system supports DDR4 registered DIMMs (RDIMMs), and load reduced DIMMs (LRDIMMs).
  • Page 49 Figure 13. Memory socket locations Memory channels are organized as follows: Processor 1 channel 0: slots A1, A5, and A9 channel 1: slots A2, A6, and A10 channel 2: slots A3, A7, and A11 channel 3: slots A4, A8, and A12 Processor 2 channel 0: slots B1, B5, and B9 channel 1: slots B2, B6, and B10...

  • Page 50: General Memory Module Installation Guidelines

    Table 25. Sample memory configuration DIMM Type DIMMs Populated/ Operating Frequency (in Maximum DIMM Rank/Channel Channel MT/s) 1.2 V RDIMM 2133, 1866, 1600, 1333 Dual rank or single rank 2133, 1866, 1600, 1333 Dual rank or single rank 1866, 1600, 1333 Dual rank or single rank LRDIMM 2133, 1866, 1600, 1333...

  • Page 51: Sample Memory Configurations

    The following sections provide additional slot population guidelines for each mode: Advanced ECC (lockstep) Advanced ECC mode extends SDDC from x4 DRAM based DIMMs to both x4 and x8 DRAMs. This protects against single DRAM chip failures during normal operation. Memory installation guidelines: •...

  • Page 52: Removing Memory Modules

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 53: Installing Memory Modules

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 54 Remove the cooling shroud. Removing the cooling-fan assembly. WARNING: The memory modules are hot to touch for some time after the system has been powered down. Allow the memory modules to cool before handling them. Handle the memory modules by the card edges and avoid touching the components or metallic contacts on the memory module.

  • Page 55: Hard Drives

    memory-module socket ejector (2) When the memory module is properly seated in the socket, the levers on the memory module socket align with the levers on the other sockets that have memory modules installed. Repeat steps 1 to 4 of this procedure to install the remaining memory modules. Next steps Install the cooling shroud.

  • Page 56: Installing A 2.5 Inch Hard-Drive Blank

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 57: Installing A Hot-Swappable Hard Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 58: Removing A Hard Drive From A Hard-Drive Carrier

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 59: Satadom

    SATADOM A SATADOM is a disk-on-module (DOM) form factor with an incorporated standard SATA data connection. By default, the SATADOM comes with a power cable installed and is set in a Read/Write position. The SATADOM uses an onboard SATA controller and does not require an additional controller. With Nutanix, you can locate the boot device on a separate controller from the data drives, which improves system disk performance.
  • Page 60 Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 61: Installing The Satadom

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 62: Installing A Cooling Fan

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 63: Removing An Expansion Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 64: Installing An Expansion Card

    Next steps Follow the procedure listed in the After working inside your system section. Related video http://www.Dell.com/XCSeries/XC630/PCI Installing an expansion card Prerequisites Ensure that you read the Safety instructions. Follow the procedure listed in Before working inside your system.

  • Page 65: Removing Expansion-Card Risers

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 66 Figure 22. Removing and installing the expansion card riser 1 expansion-card riser 1 connector riser guide pin Figure 23. Removing and installing the expansion card riser 3 connector expansion card riser 3 expansion card release latch If applicable, remove or install an expansion card on the riser. Replace the expansion-card riser.

  • Page 67: Installing Expansion Card Risers

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 68 Figure 24. Removing and installing the Internal Dual SD Module (IDSDM) Internal Dual SD module LED status indicator (2) SD card (2) SD card slot 2 SD card slot 1 IDSDM connector The following table describes the IDSDM indicator codes. Table 30.

  • Page 69: Installing The Internal Dual Sd Module

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 70: Installing An Internal Sd Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 71 Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 72: Installing The Integrated Storage Controller Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 73: Installing The Network Daughter Card

    Steps Remove the expansion-card riser 3. Using a #2 Phillips screwdriver, loosen the two captive screws that secure the network daughter card to the system board. Hold the network daughter card by the edges on either side of the touch points and lift to remove it from the connector on the system board.

  • Page 74: Heat Sinks And Processors

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 75 Remove the cooling shroud. WARNING: The heat sink and processor are too hot to touch for some time after the system has been powered down. Allow the heat sink and processor to cool down before handling them. CAUTION: Never remove the heat sink from a processor unless you intend to remove the processor.
  • Page 76 Figure 28. Processor shield 1. close first socket release lever 2. lock icon 3. processor 4. open first socket release lever 5. unlock icon To remove the processor: a. Release the open first socket-lever near the unlock icon by pushing the lever down and out from under the tab.
  • Page 77 Figure 29. Removing and installing a processor 1. close first socket-release lever 2. pin-1 indicator of processor 3. processor 4. slot (4) 5. processor shield 6. open first socket-release lever 7. socket 8. socket keys (4) d. Hold the tab on the processor shield and lift the processor shield until the open first socket- release lever lifts up.

  • Page 78: Installing A Processor

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 79 CAUTION: Do not use force to seat the processor. When the processor is positioned correctly, it engages easily into the socket. b. Align the pin-1 indicator of the processor with the triangle on the socket . c. Place the processor on the socket such that the slots on the processor align with the socket keys. CAUTION: Do not use force to seat the processor.

  • Page 80: Power Supply Units

    NOTE: The thermal-grease is intended for one-time use only. Dispose of the syringe after you use it. c. Place the heat sink onto the processor. d. Tighten the four screws to secure the heat sink to the system board. NOTE: Tighten the screws diagonally opposite to each other. Do not over-tighten the heat sink retention screws when installing the heat sink.

  • Page 81: Removing The Power Supply Unit Blank

    You can configure the Hot Spare feature using the iDRAC settings. For more information on iDRAC settings, see the Integrated Dell Remote Access Controller User’s Guide at dell.com/support/home. Removing the power supply unit blank If you are installing a second power supply unit, remove the power supply unit blank in the bay by pulling the blank outward.

  • Page 82: Installing The Power Supply Unit Blank

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 83: Installing An Ac Power Supply Unit

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 84: Wiring Instructions For A Dc Power Supply Unit

    DC power or installing grounds yourself. All electrical wiring must comply with applicable local or national codes and practices. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow all safety instructions that came with the product.

  • Page 85: Removing A Dc Power Supply Unit

    DC power or installing grounds yourself. All electrical wiring must comply with applicable local or national codes and practices. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow all safety instructions that came with the product.

  • Page 86: Installing A Dc Power Supply Unit

    DC power or installing grounds yourself. All electrical wiring must comply with applicable local or national codes and practices. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow all safety instructions that came with the product.

  • Page 87: Hard-Drive Backplane

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 88 Figure 34. Removing and installing the 2.5 Inch (x10) hard-drive backplane SD signal cable SD signal cable connector SAS cables(2) SAS cable connector (2) guide pin guide pin slot hard-drive connector SAS backplane...

  • Page 89: Installing The Hard-Drive Backplane

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 90: Control Panel Assembly

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 91: Installing The Control Panel-10 Hard-Drive System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 92: System Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 93 internal USB key (if installed) hot-swappable hard drives hard drive backplane CAUTION: To avoid damaging the mini SAS cable and connector, follow the correct procedure when removing the mini SAS cable from the system board. Steps Disconnect the mini SAS cable from the system board: a.

  • Page 94: Installing The System Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 95 Follow the procedure listed in After working inside your system. Import your new or existing iDRAC Enterprise license. For more information, see the Integrated Dell Remote Access Controller User's Guide, at dell.com/esmmanuals. Ensure that you: Use the Easy Restore feature to restore the Service Tag. For more information, see Easy Restore.

  • Page 96: Trusted Platform Module

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 97: Re-Enabling The Tpm For Bitlocker Users

    Press the plastic bolt until the bolt snaps into place. Figure 38. Installing the TPM TPM connector slot on the TPM connector plastic bolt slot on the system board Re-enabling the TPM for BitLocker users Initialize the TPM. For more information on initializing the TPM, see http://technet.microsoft.com/en-us/library/ cc753140.aspx.

  • Page 98: Troubleshooting Your System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 99: Troubleshooting Idrac Direct (Usb Xml Configuration)

    Getting Help. Troubleshooting iDRAC Direct (USB XML configuration) For information on USB storage device and server configuration, see the Integrated Dell Remote Access Controller User's Guide at dell.com/esmanuals. Steps Ensure your USB storage device is connect to the front USB Management Port, identified by icon.

  • Page 100: Troubleshooting Idrac Direct (Laptop Connection)

    Troubleshooting iDRAC Direct (laptop connection) For information on USB laptop connection and server configuration, see the Integrated Dell Remote Access Controller User's Guide at dell.com/esmanuals. Steps Ensure your laptop is connected to the front USB Management Port, identified by icon with a USB Type A/A cable.

  • Page 101: Troubleshooting A Wet System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 102: Troubleshooting A Damaged System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 103: Troubleshooting Power Supply Units

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 104: Troubleshooting Cooling Problems

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 105: Troubleshooting System Memory

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 106: Troubleshooting An Sd Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 107: Troubleshooting A Storage Controller

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 108: Troubleshooting Expansion Cards

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 109: System Messages

    System messages For a list of event and error messages generated by the system firmware and agents that monitor system components, see the Dell Event and Error Messages Reference Guide at Dell.com/idracmanuals Warning messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task.

  • Page 110: Using System Diagnostics

    Using system diagnostics If you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test your system hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.

  • Page 111: System Diagnostic Controls

    Displays a time-stamped log of the results of all tests run on the system. This is displayed if at least one event description is recorded. For information about embedded system diagnostics, see the ePSA Diagnostics Guide (Notebooks, Desktops and Servers) at dell.com/support/home.

  • Page 112: Jumpers And Connectors

    Jumpers and connectors System board jumper settings For information on resetting the password jumper to disable a password, see Disabling a forgotten password. Table 32. System board jumper settings Jumper Setting Description PWRD_EN The password feature is enabled (pins 4–6). (default) The password feature is disabled (pins 2–4).

  • Page 113: System Board Connectors

    System board connectors Figure 39. System board connectors and jumpers Table 33. System board connectors and jumpers Item Connector Description J_BP_SIG1 Backplane signal connector 1 J_PS2 PSU 2 power connector J_BP_SIG0 Backplane signal connector 0 J_SATA_CD Optical drive SATA connector, SATADOM connector J_SATA_TBU SATA tape backup unit connector...
  • Page 114 Item Connector Description J_NDC Network daughter card connector J_USB USB connector J_VIDEO_REAR Video connector J_COM1 Serial connector J_IDRAC_RJ45 iDRAC8 connector J_CYC System identification connector CYC_ID System identification button J_RISER_2AX Riser 2 connector J_RISER_1AX Riser 1 connector J_RISER_2BX Riser 2 connector J_RISER_1BX Riser 1 connector J_RISER_3AX...

  • Page 115: Disabling A Forgotten Password

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 116: Getting Help

    For contact details of Dell Global Technical Support: a. Click Global Technical Support. b. The Technical Support page is displayed with details to call, chat, or e-mail the Dell Global Technical Support team. Dell SupportAssist For an enhanced Support Experience, Dell recommends installing and configuring Dell SupportAssist.

  • Page 117: Quick Resource Locator

    Use the Quick Resource Locator (QRL) to get immediate access to system information and how-to videos. This can be done by visiting Dell.com/QRL or by using your smartphone or tablet and a model specific Quick Resource (QR) code located on your Dell system. To try out the QR code, scan the following image.

This manual is also suitable for:

Xc630

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