Dell POWEREDGE E11S Owner's Manual
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Dell POWEREDGE E11S Owner's Manual

Dell server user manual
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Dell PowerEdge T110 II
Systems
Owner's Manual
Regulatory Model E11S Series
Regulatory Type E11S002

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Summary of Contents for Dell POWEREDGE E11S

  • Page 1 Dell PowerEdge T110 II Systems Owner’s Manual Regulatory Model E11S Series Regulatory Type E11S002...
  • Page 2 Other trademarks and trade names may be used in this publication to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

  • Page 3: Table Of Contents

    Contents About Your System Accessing System Features During Startup Front-Panel Features and Indicators Back-Panel Features and Indicators Guidelines for Connecting External Devices NIC Indicator Codes Diagnostic Lights System Messages Warning Messages Diagnostics Messages Alert Messages Other Information You May Need Using the System Setup Program and Boot Manager Choosing the System Boot Mode...
  • Page 4 Main Screen Memory Settings Screen Processor Settings Screen SATA Settings Screen Boot Settings Screen Integrated Devices Screen PCI IRQ Assignments Screen Serial Communication Screen Power Management Screen System Security Screen Exit Screen Entering the UEFI Boot Manager Using the Boot Manager Navigation Keys Boot Manager Screen Boot Settings Screen System Utilities Screen...
  • Page 5 Closing the System ....Front Bezel ......Removing the Front Bezel Installing the Front Bezel Removing Front-Bezel Insert...
  • Page 6 Expansion Cards Expansion Card Installation Guidelines Removing an Expansion Card Installing an Expansion Card SAS Controller Expansion Card System Memory General Memory Module Installation Guidelines Mode-Specific Guidelines Removing Memory Modules Installing Memory Modules Processor Removing the Processor Installing a Processor Cooling Fan Removing the Cooling Fan Installing the Cooling Fan...
  • Page 7 System Board ..... . Removing the System Board Installing the System Board Troubleshooting Your System Safety First—For You and Your System Troubleshooting System Startup Failure Troubleshooting External Connections Troubleshooting the Video Subsystem...
  • Page 8 System Board Connectors Disabling a Forgotten Password Getting Help Contacting Dell Index ......

  • Page 9: About Your System

    Program and Boot Manager" on page 23. <F10> Enters System Services, which opens the Dell Unified Server Configurator (USC). The Dell USC allows you to access utilities such as embedded system diagnostics. For more information, see the Dell USC documentation.

  • Page 10: Front-Panel Features And Indicators

    Front-Panel Features and Indicators Figure 1-1. Front-Panel Features and Indicators Item Indicator, Button, or Connector Power-on indicator, power button About Your System Icon Description The power-on indicator lights when the system power is on. The power button controls the DC power supply output to the system.
  • Page 11 Item Indicator, Button, or Connector System health indicator Hard-drive activity indicator USB connectors (2) Diagnostic indicator lights (4) Tape drive (optional) Optical drive (optional) Icon Description The system health indicator blinks amber when a system fault is detected. The hard drive activity indicator lights up when the hard drive is in use.

  • Page 12: Back-Panel Features And Indicators

    Back-Panel Features and Indicators Figure 1-2. Back-Panel Features and Indicators Item Indicator, Button, or Connector Padlock ring Security cable slot Power supply Cable clasp About Your System Icon Description Locks the cover release latch. Connects a cable lock to the system. 305 W power supply.

  • Page 13: Guidelines For Connecting External Devices

    Item Indicator, Button, or Connector USB connectors (4) eSATA connector Serial connector Video connector Ethernet connector PCIe expansion card slots (4) Guidelines for Connecting External Devices • Turn off power to the system and external devices before attaching a new external device.

  • Page 14: Nic Indicator Codes

    NIC Indicator Codes Figure 1-3. NIC Indicator Codes link indicator Indicator Link and activity indicators are off Link indicator is green Link indicator is amber Activity indicator is green blinking About Your System activity indicator Indicator Code The NIC is not connected to the network. The NIC is connected to a valid network link at 1000 Mbps.

  • Page 15: Diagnostic Lights

    Diagnostic Lights The four diagnostic indicator lights on the system front panel display error codes during system startup. Table 1-1 lists the causes and possible corrective actions associated with these codes. A highlighted circle indicates the light is on; a non-highlighted circle indicates the light is off. Table 1-1.
  • Page 16 Code About Your System Causes Hard drive failure. Possible USB failure. No memory modules detected. System board failure. Memory configuration error. Possible system board resource and/or system board hardware failure. Possible system resource configuration error. Other failure. Corrective Action Ensure that the hard drives are properly connected.

  • Page 17: System Messages

    System Messages System messages appear on the screen to notify you of a possible problem with the system. NOTE: If you receive a system message not listed in the table, check the documentation for the application that is running when the message appears or the operating system's documentation for an explanation of the message and recommended action.
  • Page 18 Message Keyboard data line failure. Keyboard stuck key failure. Manufacturing mode detected. Memory Initialization Warning: Memory size may be reduced. No boot device available. PCI BIOS failed to install. About Your System Causes Keyboard cable connector is improperly connected or the keyboard is defective.

  • Page 19: Device Configuration

    Message PCIe Training Error: Expected Link Width is x, Actual Link Width is y. SATA Portx device not found. SATA port x device auto- sensing error. SATA port x device configuration error. SATA port x device error. The amount of system memory has changed.

  • Page 20: Warning Messages

    NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary on support.dell.com/manuals. Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, before you format a hard drive, a message warns you that you may lose all data on the hard drive.

  • Page 21: Other Information You May Need

    NOTE: Always check for updates on support.dell.com/manuals and read the updates first because they often supersede information in other documents. About Your System...
  • Page 22 About Your System...

  • Page 23: Using The System Setup Program

    NOTE: Operating systems must be UEFI-compatible (for example, Microsoft Windows Server 2008 x64 version) to be installed from the UEFI boot mode. DOS and 32-bit operating systems do not support UEFI and can only be installed from the BIOS boot mode.

  • Page 24: Entering The System Setup Program

    Entering the System Setup Program 1 Turn on or restart your system. 2 Press <F2> immediately after you see the following message: <F2> = System Setup If your operating system begins to load before you press <F2>, allow the system to finish booting, and then restart your system and try again. Responding to Error Messages If an error message appears while the system is booting, make a note of the message.

  • Page 25: System Setup Options

    System Setup Options Main Screen NOTE: The options for the System Setup program change based on the system configuration. NOTE: The System Setup program defaults are listed under their respective options in the following sections, where applicable. Option System Time System Date Memory Settings Using the System Setup Program and Boot Manager...
  • Page 26 Option Processor Settings SATA Settings Boot Settings Integrated Devices PCI IRQ Assignment Serial Communication Power Management System Security Keyboard NumLock (On default) Using the System Setup Program and Boot Manager Description Displays information related to the processor (speed, cache size, and so on). See "Processor Settings Screen" on page 27.

  • Page 27: Memory Settings Screen

    Option Report Keyboard Errors (Report default) F1/F2 Prompt on Error (Enabled default) Memory Settings Screen Option System Memory Size System Memory Type System Memory Speed Video Memory System Memory Testing (Enabled default) Processor Settings Screen Option 64-bit Core Speed Bus Speed Using the System Setup Program and Boot Manager Description Enables or disables reporting of keyboard errors during...

  • Page 28: Sata Settings Screen

    Option Processor Family-Model- Stepping Level 2 Cache Level 3 Cache Number of Cores Logical Processor (Enabled default) Virtualization Technology (Disabled default) Execute Disable (Enabled default) Number of Cores per Processor (All default) Turbo Mode (Enabled default) C States (Enabled default) SATA Settings Screen Option Embedded SATA...

  • Page 29: Boot Settings Screen

    Option Port C (Off default) Port D (Off default) Port E (Auto default) eSATA port (Auto default) Boot Settings Screen Option Boot Mode (BIOS default) Boot Sequence Retry (Disabled default) Integrated Devices Screen Option User Accessible USB Ports (All Ports On default) Internal USB Port (On default) Using the System Setup Program and Boot Manager...

  • Page 30: Pci Irq Assignments Screen

    Option Embedded NIC1 and NIC2 (Enabled default) Embedded Gb NIC1 (Enabled with PXE default) MAC Address Embedded Gb NIC2 (Enabled default) MAC Address OS Watchdog Timer (Disabled default) Embedded Video Controller (Standard default) PCI IRQ Assignments Screen Option <PCIe device> Using the System Setup Program and Boot Manager Description Enables or disables the operating system interface of the...

  • Page 31: Serial Communication Screen

    Serial Communication Screen Option Serial Communication (On without Console Redirection default) Serial Port Address (Serial Device 1=COM1, Serial Device2=COM2 default) External Serial Connector (Serial Device1 default) Failsafe Baud Rate (115200 default) Remote Terminal Type (VT 100/VT220 default) Redirection After Boot (Enabled default) Using the System Setup Program and Boot Manager Description...

  • Page 32: Power Management Screen

    Power Management Screen Option Power Management (OS Control default) CPU Power and Performance Management Fan Power and Performance Management Memory Power and Performance Management Using the System Setup Program and Boot Manager Description Options are OS Control, Custom, or Maximum Performance.

  • Page 33: System Security Screen

    System Security Screen Option TPM Security (Off default) TPM Status TPM Activation TPM Clear System Password (Not Enabled default) Using the System Setup Program and Boot Manager Description Sets the reporting of the Trusted Platform Module (TPM) in the system. If Off, the presence of the TPM is not reported to the operating system.
  • Page 34 Option Setup Password (Not Enabled default) Password Status (Unlocked default) Set Setup Password Set System Password Power Button (Enabled default) NMI Button (Disabled default) AC Power Recovery (Last default) Using the System Setup Program and Boot Manager Description Restricts access to the System Setup program by using a setup password.

  • Page 35: Exit Screen

    Entering the UEFI Boot Manager NOTE: Operating systems must be 64-bit UEFI-compatible (for example, Microsoft Windows Server 2008 x64 version) to be installed from the UEFI boot mode. DOS and 32-bit operating systems can only be installed from the BIOS boot mode. NOTE: The Boot Mode must be set to UEFI in the System Setup program to access the Boot Manager.

  • Page 36: Using The Boot Manager Navigation Keys

    Enter. Enables you to add, delete, enable, or disable boot options; change boot order; or execute a one-time boot option. Enables you to access the System Setup program, System Services (Dell Unified Server Configurator [USC]), Diagnostics, and BIOS-level boot options.

  • Page 37: Boot Settings Screen

    Sets the order of the boot option list. Description Accesses the System Setup program without rebooting. Restarts the system and accesses the Dell USC, which allows you to run utilities such as system diagnostics. Restarts the system.

  • Page 38: System And Setup Password Features

    System and Setup Password Features NOTE: For a forgotten password, see "Disabling a Forgotten Password" on page 122. Your system is shipped without the system password feature enabled. Operate the system only with system password protection. CAUTION: The password features provide a basic level of security for the data on your system.
  • Page 39 The password assignment is not case-sensitive. Certain key combinations are invalid. To erase a character, press <Backspace>. NOTE: To escape from the field without assigning a system password, press <Enter> to move to another field, or press <Esc> prior to completing step 5. 4 Press <Enter>.

  • Page 40: Using The Setup Password

    Deleting or Changing an Existing System Password 1 Enter the System Setup program and select the System Security. 2 Highlight Setup Password, press <Enter> to access the setup password window. Press <Enter> twice to clear the existing setup password. 3 The setting changes to Not Enabled. 4 To assign a new setup password, perform the steps in "Assigning a Setup Password"...

  • Page 41: Embedded System Management

    The Dell USC is an embedded utility that enables systems and storage management tasks from an embedded environment throughout the server’s lifecycle. The Dell USC can be started during the boot sequence and can function independently of the operating system. NOTE: Certain platform configurations may not support the full set of features provided by Dell USC.

  • Page 42: Baseboard Management Controller Configuration

    For more information about setting up Dell USC, configuring hardware and firmware, and deploying the operating system, see the Unified Server Configurator documentation at support.dell.com/manuals. Baseboard Management Controller Configuration The BMC enables configuring, monitoring, and recovery of systems remotely. The BMC provides the following features: •...

  • Page 43: Installing System Components

    Installing System Components Recommended Tools You may need the following items to perform the procedures in this section: • Key to the system keylock • #2 Phillips screwdriver • Wrist grounding strap Installing System Components...

  • Page 44: Inside The System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 45: Opening And Closing The System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 46: Closing The System

    Figure 3-2. Opening and Closing the System release tab Closing the System 1 Align the cover with the slots on the bottom of the chassis. See Figure 3-2. 2 Press down on the cover until the cover release tab snaps into place. 3 Place the system upright on a flat, stable surface.

  • Page 47: Front Bezel

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 48: Installing The Front Bezel

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 49: Removing Front-Bezel Insert

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 50: Installing Front-Bezel Insert

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 51: Installing An Emi Filler Panel

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 52: Optical And Tape Drives (Optional)

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 53 Figure 3-6. Removing and Installing a Tape Drive (SAS Connection) power/data cable drive bay screw slots tape drive shoulder screws (3) drive release latch tape drive Installing System Components...
  • Page 54 Figure 3-7. Removing and Installing an Optical Drive (SATA Connection) power/data cable drive bay screw slots optical drive shoulder screws (3) 6 If you are installing another drive in the bay, see "Installing an Optical or Tape Drive" on page 55. 7 If the drive is being permanently removed, install an insert on the front bezel.

  • Page 55: Installing An Optical Or Tape Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 56 Figure 3-8. Installing Drive Shoulder Screws shoulder screws (3)* *Screws are supplied along with the drives ordered from Dell. 8 Gently slide the drive into the bay until it clicks into place. 9 Attach the SAS cable (tape drive) or SATA power cable (optical drive) to the drive.

  • Page 57: Hard Drives

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 58 Figure 3-9. Removing and Installing a 3.5-Inch Hard Drive hard drive tabs (2) NOTE: If you are not replacing the hard drive, remove the drive from the drive bracket (see Figure 3-11) and insert the empty bracket back into the drive bay. 5 Detach the hard-drive bracket from the hard drive by pushing out at the edges of the bracket and removing the hard drive.

  • Page 59: Installing A 3.5-Inch Hard Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 60: Removing A 3.5-Inch Hard Drive From A Hard-Drive Bracket

    Figure 3-10. Attaching a SAS Hard Drive to a SAS Controller Expansion Card SAS hard drive data cable 7 Close the system. See "Closing the System" on page 46. 8 Enter the System Setup program and ensure that the hard drive’s controller is enabled.

  • Page 61: Installing A 3.5-Inch Hard Drive Into A Hard-Drive Bracket

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 62 2 Open the system. See "Opening the System" on page 45. 3 Disconnect the data/power cable(s) from the hard drive(s) by pulling the blue tab. 4 Press the blue tabs on each side of the hard-drive carrier toward each other and slide the bracket up and out of the bay.

  • Page 63: Installing A 2.5-Inch Hard Drive (When Available)

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 64 3 To remove the existing hard-drive carrier, see step 4 of "Removing a 2.5- Inch Hard Drive (When Available)" on page 61. 4 Secure the hard drive to the hard-drive carrier using the four screws. See Figure 3-13. 5 Slide the hard-drive carrier back in the hard drive bay. 6 Slide the hard drive into the drive bay until it snaps into place.

  • Page 65: Expansion-Card Stabilizer

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 66: Cooling Shroud

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 67: Installing The Cooling Shroud

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 68: Expansion Cards

    3 Replace the expansion-card stabilizer. See "Installing the Expansion-Card Stabilizer" on page 65. 4 Close the system. See "Closing the System" on page 46. Expansion Cards Expansion Card Installation Guidelines Your system supports up to four PCIe Generation 2 cards. To identify the expansion slots, see Figure 6-1.

  • Page 69: Removing An Expansion Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 70 6 Grasp the expansion card by its edges, and carefully remove it from the expansion-card connector. 7 If you are removing the card permanently, install a metal filler bracket over the empty expansion slot opening and close the expansion-card latch. NOTE: Filler brackets must be installed over empty expansion card slots to maintain Federal Communications Commission (FCC) certification of the...

  • Page 71: Installing An Expansion Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 72: Sas Controller Expansion Card

    3 Open the system. See "Opening the System" on page 45. 4 Remove the expansion card stabilizer. See "Removing the Expansion-Card Stabilizer" on page 65. 5 Open the expansion-card latch and remove the filler bracket. See Figure 3-16. NOTE: Keep this bracket in case you need to remove the expansion card. Filler brackets must be installed over empty expansion-card slots to maintain FCC certification of the system.

  • Page 73: System Memory

    System Memory Your system supports DDR3 ECC unbuffered memory modules (UDIMMs). The DIMMs can be 1066 or 1333 MHz. Single and dual-rank DIMMs can be 1066 or 1333 MHz. The system contains four memory sockets, each two-socket set is organized into two channels.
  • Page 74 Table 3-2. Sample UDIMM Memory Configurations Memory Module Size 1 GB 2 GB 4 GB 8 GB Installing System Components Memory Sockets Single Processor Physical Memory (GB)

  • Page 75: Removing Memory Modules

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 76: Installing Memory Modules

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 77 3 Remove the expansion-card stabilizer. See "Removing the Expansion-Card Stabilizer" on page 65. 4 Remove the cooling shroud. See "Removing the Cooling Shroud" on page 66. 5 Locate the memory module sockets. See Figure 6-1. 6 Remove the memory-module blanks from the sockets in which you plan to install memory modules.

  • Page 78: Processor

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 79 CAUTION: Never remove the heat sink from a processor unless you intend to remove the processor. The heat sink is necessary to maintain proper thermal conditions. 6 Using a #2 Phillips screwdriver, loosen one of the heat-sink retention screws. See Figure 3-18. 7 Wait 30 seconds for the heat sink to loosen from the processor.
  • Page 80 10 Position your thumb firmly over the processor socket-release lever and release the lever from the locked position by pushing down and pulling out from under the tab. Rotate the lever 90 degrees upward until the processor is released from the socket. See Figure 3-19. 11 Use the tab on the processor shield to rotate shield upward and out of the way.

  • Page 81: Installing A Processor

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 82: Cooling Fan

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 83: Installing The Cooling Fan

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 84: System Battery

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 85 Figure 3-21. Replacing the System Battery positive side of battery connector negative side of battery connector 5 To install the new system battery, hold the battery with the "+" facing up, and aligned to the metal tab on the socket. Press the battery straight down into the socket until it snaps into place.

  • Page 86: Power Supply

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 87: Installing The Power Supply

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 88: Internal Usb Memory Key

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 89: Chassis Intrusion Switch

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 90: Installing The Chassis Intrusion Switch

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 91: Control Panel Assembly

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 92 Figure 3-25. Removing and Installing the Link Bracket Lock screw 6 Remove the mounting screw holding the control panel assembly to the chassis. See Figure 3-26. 7 Move the control panel assembly toward the back of the system and lift it out of the system.

  • Page 93: Installing The Control Panel Assembly

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 94: System Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 95 8 Remove all memory modules. See "Removing Memory Modules" on page 75. CAUTION: The processor and heat sink can become extremely hot. Allow sufficient time for the processor and heat sink to cool before handling. 9 Remove the processor heat sink. See "Removing the Processor" on page 78. 10 Using a #2 Phillips screwdriver, remove the ten screws securing the system board to the chassis and then slide the system board toward the front end of the chassis.

  • Page 96: Installing The System Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 97 13 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 67. 14 Replace the expansion-card stabilizer. See "Installing the Expansion-Card Stabilizer" on page 65. 15 Close the system. See "Closing the System" on page 46. 16 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
  • Page 98 Installing System Components...

  • Page 99: Troubleshooting Your System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 100: Troubleshooting The Video Subsystem

    Troubleshooting the Video Subsystem 1 Check the system and power connections to the monitor. 2 Check the video interface cabling from the system to the monitor. 3 Run the appropriate online diagnostic test. See "Using Online Diagnostics" on page 115. If the tests run successfully, the problem is not related to video hardware.

  • Page 101: Troubleshooting A Serial I/O Device

    10 If a device causes the same problem, power down the device, replace the USB cable, and power up the device. If the problem persists, replace the device. If all troubleshooting fails, see "Getting Help" on page 123. Troubleshooting a Serial I/O Device 1 Turn off the system and any peripheral devices connected to the serial port.

  • Page 102: Troubleshooting A Wet System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 103: Troubleshooting A Damaged System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 104: Troubleshooting The System Battery

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 105: Troubleshooting Power Supply

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 106: Troubleshooting Cooling Fan

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 107: Troubleshooting System Memory

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 108: Troubleshooting An Internal Usb Key

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 109: Troubleshooting An Optical Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 110: Troubleshooting A Tape Backup Unit

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 111: Troubleshooting A Hard Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 112: Troubleshooting Expansion Cards

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 113: Troubleshooting The Processor

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 114 Troubleshooting Your System...

  • Page 115: Running The System Diagnostics

    The files required to run the online diagnostics for systems running supported Microsoft Windows and Linux operating systems are available at support.dell.com and on the media that came with your system. For information about using diagnostics, see the Dell Online Diagnostics User's Guide.

  • Page 116: When To Use The Embedded System Diagnostics

    Running the Embedded System Diagnostics The embedded system diagnostics program is run from the Dell USC screen. CAUTION: Use the embedded system diagnostics to test only your system. Using this program with other systems may cause invalid results or error messages.

  • Page 117: Using The Custom Test Options

    Using the Custom Test Options When you select Custom Test in the Main Menu window, the Customize window allows you to select the device(s) to be tested, select specific options for testing, and view the test results. Selecting Devices for Testing The left side of the Customize window lists devices that can be tested.

  • Page 118: Viewing Information And Results

    Viewing Information and Results The following tabs in the Customize window provide information about the test and the test results: • Results—Displays the test that ran and the result. • Errors—Displays any errors that occurred during the test. • Help—Displays information about the currently selected device, component, or test.

  • Page 119: Jumpers And Connectors

    Jumpers and Connectors System Board Jumper For information on resetting the password jumper to disable a password, see "Disabling a Forgotten Password" on page 122. Table 6-1. System Board Jumper Settings Jumper Setting PWRD_EN (default) The password feature is enabled NVRAM_CLR (default) The configuration settings are retained at system Description...

  • Page 120: System Board Connectors

    System Board Connectors Figure 6-1. System Board Jumpers and Connectors Table 6-2. System Board Jumpers and Connectors Item Connector SATA_F eSATA Jumpers and Connectors Description USB connectors (4) eSATA connector Serial connector Video connector...
  • Page 121 Table 6-2. System Board Jumpers and Connectors Item Connector SLOT1 PCIE_G2_X8 SLOT2 PCIE_G2_X8 SLOT3 PCIE_G2_X4 BATTERY SLOT4 PCIE_G2_X1 HD_ACT_CARD INT_USB1 and INT_USB2 DIMM_A2 DIMM_A1 POWER12V DIMM_B1 DIMM_B2 CTRL_PNL SATA_B SATA_A SATA_C SATA_D PWR_CONN INTRUSION SATA_E ODD Description NIC connector System fan connector PCIe x8 half length PCIe x8 full length PCIe x4 half length...

  • Page 122: Disabling A Forgotten Password

    Disabling a Forgotten Password The system's software security features include a system password and a setup password, which are discussed in detail in "Using the System Setup Program and Boot Manager" on page 23. The password jumper enables these password features or disables them and clears any password(s) currently in use.

  • Page 123: Getting Help

    NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.
  • Page 124 Getting Help...

  • Page 125: Index

    52 chassis intrusion switch installing, 90 removing, 89 replacing, 90 closing the system, 46 connectors USB, 10, 12 video, 10, 12 contacting Dell, 123 cooling fan installing, 83 removing, 82 replacing, 83 troubleshooting, 106 damaged systems troubleshooting, 103 Dell...
  • Page 126 error messages, 24 expansion cards, 68 installing, 71 removing, 69 replacing, 71 troubleshooting, 112 front bezel insert, 49 removing, 47 replacing, 48 front panel features, 10 front-panel features, 10 guidelines connecting external devices, 13 memory installation, 73 hard drive installing, 59, 63 removing, 57, 61 troubleshooting, 111 Index...
  • Page 127 memory branches, 73 channels, 73 troubleshooting, 107 memory key connector (USB), 88 memory modules (DIMMs) configuring, 73 installing, 76 removing, 75 messages error messages, 24 warning, 20 indicators, 14 NICs troubleshooting, 101 opening the system, 45 options system setup, 25 password disabling, 122 setup, 40...
  • Page 128 SAS hard drive. See hard drive. SATA hard drive. See hard drive. securing your system, 33, 39 setup password, 40 startup accessing system features, 9 support contacting Dell, 123 system closing, 46 opening, 45 system board installing, 96 removing, 94...
  • Page 129 expansion cards, 112 external connections, 99 hard drive, 111 internal USB key, 108 keyboard, 100 memory, 107 NIC, 101 power supplies, 105 processor, 113 system cooling, 105 system startup failure, 99 video, 100 wet system, 102 UEFI Boot Manager entering, 35 main screen, 36 System Utilities screen, 37 UEFI Boot Manager Screen, 36...
  • Page 130 Index...

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