Support And Other Resources; Getting Technical Support - Qsan XCUBESAN XS5226S XCUBESAN XS3224D Hardware Manual

7.

Support and Other Resources

7.1.

Getting Technical Support

After installing your device, locate the serial number on the sticker located on the side of the
chassis or from the SANOS UI -> MAINTINANCE > System Information and
your product at https://www.qsan.com/business_partnership. We recommend registering
your product in QSAN partner website for firmware updates, document download, and latest
news in eDM. To contact QSAN Support, please use the following information.
Via the Web:

Via Telephone: +886-2-7720-2118 extension 136

(Service hours: 09:30 - 18:00, Monday - Friday, UTC+8)
Via Skype Chat, Skype ID: qsan.support

(Service hours: 09:30 - 02:00, Monday - Friday, UTC+8, Summer time: 09:30 - 01:00)
 Via Email:
Information to Collect
Product name, model or version, and serial number

 Operating system name and version
 Firmware version
Error messages or capture screenshots

 Product-specific reports and logs
 Add-on products or components installed
Third-party products or components installed

Information for Technical Support
The following
following for what and where to get the information of your XCubeSAN series model.
If the technical support requests you to download the Service Package, please navigate in
the SANOS UI -> SYSTEM SETTING -> Maintenance -> System Information, and then click
the Download Service Package button to download. Then the system will automatically
generate a zip file the default download location of your web browser.
110 ©
Copyright 2019 QSAN Technology, Inc. All Right Reserved.
https://www.qsan.com/technical_support
support@qsan.com
system information is necessary for technical support, please refer to
use it to register