Support And Other Resources; Getting Technical Support; Accessing Product Updates - Qsan XCubeDAS CubeView XD5324D User Manual

4.

Support and Other Resources

4.1.

Getting Technical Support

After installing your device, locate the serial number on the sticker located on the side of the
chassis and
Registration). We recommend registering your product in QSAN partner website for
firmware updates, document download, and latest news in eDM. To contact QSAN Support,
please use the following information.
Via the Web:

Via Telephone: +886-2-7720-2118 extension 136

(Service hours: 09:30 - 18:00, Monday - Friday, UTC+8)
Via Skype Chat, Skype ID: qsan.support

(Service hours: 09:30 - 02:00, Monday - Friday, UTC+8, Summer time: 09:30 - 01:00)
Via Email:

Information to collect
Product name, model or version, and serial number

Operating system name and version

 Firmware version
Error messages or capture screenshots

Product-specific reports and logs

 Add-on products or components installed
Third-party products or components installed

Information for Technical Support
The following
following for what and where to get the information of your XCubeDAS series model.
4.2.

Accessing Product Updates

To download product updates, please visit QSAN website:
https://qsan.com/download
use it to register your product at
https://qsan.com/support
support@qsan.com
system information is necessary for technical support, please refer to
https://partner.qsan.com/
Support and Other Resources
(End-User
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