Problems On A Web Browser; Printer Problems On A Windows Pc - Oki ES5442 Advanced Manual

Problems on a Web Browser

Symptom Cause/Solution
Unable to connect with the A LAN cable is unplugged.
machine Check that the cable is plugged into the machine and
computer properly.
The IP address is incorrect.
Check the IP address of the machine and enter it correctly.

Printer Problems on a Windows PC

Reference
• If you cannot solve a problem with the following solutions, contact your dealer.
Connecting a LAN
Cable (User's Manual) • For problems caused by an application, contact the manufacturer of the application.
• USB Connection Problems
Open the Web Page of
This Machine
Symptom
An icon for the machine is not
created on the [Devices and Printers]
folder.
When a printer driver is already
installed, another printer driver
cannot be installed.
The [Unable to install printer driver]
error message is displayed.
• Printer Driver/Utility Problems
[Help] is not displayed.
The [User Account Control] dialog is displayed.
The [Program Capability Assistant] dialog is displayed.
- 112 -
Cause/solution
The printer driver is not installed
correctly.
Reinstall the printer driver correctly.
Perform [Custom Install] by following
the procedure described in the
reference.
Use Plug-and-Play. Follow the
procedure below:
1. Check that the machine and
computer are turned off.
2. Connect a USB cable.
3. Turn on the machine.
4. Turn on the computer.
5. When the [Found New Hardware
Wizard] is displayed, follow the on-
screen instructions to complete the
setup.
Symptom
The Help function is not supported.
When you start an installer or utility, the [User Account
Control] dialog may be displayed. Click [Yes] or
[Continue] to run the installer or utility as the
administrator. If you click [No], the installer or utility does
not start.
If the [Program Capability Assistant] dialog is displayed
after installation (including if you stop installation before it
is complete), be sure to click [This program installed].
4. Troubleshooting
Reference
Installing a Driver and Software
to a Computer (User's Manual)
Installing Software
-
Cause/solution