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Getac B300 User Manual

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B300
USER MANUAL
Rugged Mobile Computing Solution

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  • Page 1 B300 USER MANUAL Rugged Mobile Computing Solution...
  • Page 2 March 2018 TRADEMARKS The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. All brand and product names are trademarks or registered trademarks of their respective companies.
  • Page 3 NOTE The information in this manual is subject to change without notice. For the latest version of the manual, please visit the Getac website at www.getac.com.

  • Page 4: Table Of Contents

    Table of Contents Chapter 1 Getting Started ..............1 Getting the Computer Running ........... 2 Unpacking ..............2 Using the Tether (Optional) ......... 3 Connecting to AC Power ..........4 Turning On and Off the Computer ........5 Taking a Look at the Computer ......... 8 Front Components ............
  • Page 5 Using the Quick Buttons ..........27 Using the DVD Drive ............. 29 Inserting and Removing a Disc........30 Using Network and Wireless Connections ......32 Using the LAN ............32 Using the WLAN ............32 Using the Bluetooth Feature ......... 33 Using the WWAN Feature (Optional) ......
  • Page 6 Security Menu ............68 Boot Menu ............... 69 Exit Menu ..............69 Quick BIOS Settings ............71 Chapter 6 Using Getac Software ............72 G-Manager ..............73 P1 Quick Button Definition Utility ........75 Chapter 7 Caring for the Computer ............77 Protecting the Computer ..........
  • Page 7 Keyboard and Touchpad Problems ......... 90 LAN Problems ............91 Power Management Problems ........91 Software Problems ............91 Sound Problems ............92 Startup Problems ............92 WLAN Problems ............93 Other Problems ............94 Resetting the Computer ..........95 System Recovery ............

  • Page 8: Chapter 1 Getting Started

    Chapter 1 Getting Started This chapter first tells you step by step how to get the computer up and running. Then, you will find a section briefly introducing the external components of the computer.

  • Page 9: Getting The Computer Running

    Getting the Computer Running Unpacking After unpacking the shipping carton, you should find these standard items:  B300 notebook computer  AC adapter  Screen cleaning cloth  AC power cord  Stylus*  Tether*  Battery pack  Driver disc* ...

  • Page 10: Using The Tether (Optional)

    Using the Tether (Optional) A tether is provided for attaching the stylus to your computer. 1. Insert one of the tether’s loop ends through the hole of the stylus (as indicated  below). Then, insert the other end through the first loop (as indicated ...

  • Page 11: Connecting To Ac Power

    Connecting to AC Power CAUTION: Use only the AC adapter included with your computer. Using other AC adapters may damage the computer. NOTE:  The battery pack is shipped to you in power saving mode that protects it from charging/discharging. It will get out of the mode to be ready for use when you install the battery pack and connect AC power to the computer for the very first time.

  • Page 12: Turning On And Off The Computer

    2. Plug the female end of the AC power cord to the AC adapter and the male end to an electrical outlet (  3. Power is being supplied from the electrical outlet to the AC adapter and onto your computer. Now, you are ready to turn on the computer. Turning On and Off the Computer Turning On 1.
  • Page 13 2. Press the power button ( ). The Windows operating system should start. Turning Off When you finish a working session, you can stop the system by turning off the power or leaving it in Sleep or Hibernation mode: To... Do this...
  • Page 14 To... Do this... Sleep Use one of these methods: Press the power button.*  Close the top cover.*  Press Fn + F12.*  Power  Sleep. Click   Hibernate By default, this option is not shown in the Start menu. If you want to use the feature, set up accordingly in Windows settings.

  • Page 15: Taking A Look At The Computer

    Taking a Look at the Computer NOTE: Depending on the model you purchased, the appearance of your computer may not be exactly the same as those shown in this manual. CAUTION: You need to open the protective covers to access the connectors.

  • Page 16: Rear Components

    Docking Connector Connects to a docking station. Listed below are the model names of docking stations for your computer. – B300 OD – Getac B300 Docking Station – Getac B300 Cradle  VGA Connector Connects an external display monitor. ...
  • Page 17 Component Description  Kensington Lock Locks the computer to a stationary object for security. CAUTION: Closing the cover in an incorrect manner will result in poor sealing. As shown below, when closing the cover, you  must firmly press the two sides ( ) of the release latch to ...

  • Page 18: Right-Side Components

    Right-Side Components Component Description  ExpressCard Slot Accepts an ExpressCard for additional functions.  SIM Card Slot Accepts a SIM card for models having the WWAN module. (option) NOTE: The slot still exists but cannot be used for models without the WWAN module. ...

  • Page 19: Left-Side Components

    Component Description  Microphone Connects an external microphone. Connector RJ-45 Connector Connects the LAN cable. Left-Side Components Component Description  Battery Pack Supplies power to your computer when external power is not connected.  Smart Card Accepts a smart card for additional security feature. Reader NOTE: On your computer, the Smart Card reader is a part of the super multi drive module.

  • Page 20: Top-Open Components

    Component Description Can be replaced by a secondary hard disk drive or battery pack (purchased separately). Top-open Components Component Description  LCD Screen Displays the output of the computer. May include the optional touchscreen feature.  Quick Buttons...
  • Page 21 Component Description Toggles the “Blackout” mode on or off. Brings up the ECO menu for selecting a power profile when using battery power. Toggles the sunlight-readable mode on or off. Enables or disables light sensor.  Power Button Turns the power on or off. (The default “off” state is “Sleep mode.”) ...

  • Page 22: Bottom Components

    Component Description Power Lights green when computer is on. Blinks green when computer is on Sleep mode. Battery Lights green when the battery is fully charged. Charge Lights amber when the battery is being charged. Blinks red when the battery’s capacity is below 10 %. Blinks amber when the battery is in an abnormal condition.
  • Page 23 Component Description  Memory Slots Inside are the memory slots for expanding the memory size of your computer.

  • Page 24: Operating Your Computer

    Chapter 2 Operating Your Computer This chapter provides information about the use of the computer. If you are new to computers, reading this chapter will help you learn the operating basics. If you are already a computer user, you may choose to read only the parts containing information unique to your computer.

  • Page 25: Using The Keyboard

    Using the Keyboard Your keyboard has all the standard functions of a full-sized computer keyboard plus an Fn key added for specific functions. The standard functions of the keyboard can be further divided into four major categories: Typewriter keys  Cursor-control keys ...

  • Page 26: Numeric Keypad

    Numeric Keypad A 15-key numeric keypad is embedded in the typewriter keys as shown next: Numeric keys facilitate entering of numbers and calculations. When Num Lock is on, the numeric keys are activated; meaning you can use these keys to enter numerals.

  • Page 27: Function Keys

    Function Keys On the top row of the keys are the function keys: F1 to F12. Function keys are multi-purpose keys that perform functions defined by individual programs. Fn Key The Fn key, at the lower left corner of the keyboard, is used with another key to perform the alternative function of a key.
  • Page 28 Description Increases the sound volume. Switches the display output to the next choice if an external display (either VGA or HDMI) is connected. Windows logo key + P. The hot keys are equivalent to Choices are: LCD only LCD + External display (Duplicate) LCD + External display (Extend) External display only Decreases the LCD brightness.

  • Page 29: Windows Keys

    Windows Keys The keyboard has two keys that perform Windows-specific functions: Windows Logo key and Application key. Windows Logo key opens the Start menu and performs software- specific functions when used in combination with other keys. The Application key usually has the same effect as a right mouse click.

  • Page 30: Using The Touchpad

    Using the Touchpad CAUTION: Do not use a sharp object such as a pen on the touchpad. Doing so may damage the touchpad surface. NOTE: You can press Fn+F9 to toggle the touchpad function on or off.   For optimal performance of the touchpad, keep your fingers and the pads clean and dry.
  • Page 31 Here are some common terms that you should know when using the touchpad: Term Action Point Move your finger on the pad until the cursor points to the selection on the screen. Click Press and release the left button. –or– Tap gently anywhere on the pad.

  • Page 32: Configuring The Touchpad

    Configuring the Touchpad You may want to configure the touchpad to suit your needs. For example, if you are a left-handed user, you can swap the two buttons so that you can use the right button as the left button and vice versa. You can also change the size of the on-screen pointer, the speed of the pointer, and so on.

  • Page 33: Using The Touchscreen (Optional)

    Using the Touchscreen (Optional) NOTE: You can press Fn+F8 to toggle the touchscreen function on or off. CAUTION: Do not use a sharp object such as a ballpoint pen or pencil on the touchscreen. Doing so may damage the touchscreen surface.

  • Page 34: Using The Quick Buttons

    Using the Quick Buttons Located on top of the keyboard are four quick buttons: Button Description Toggles the Blackout mode on or off. In Blackout mode, the LCD backlight and LED indicators are turned off. To bring the computer out of Blackout mode, press P1 or the power button.
  • Page 35 Button Description Each ECO mode (Quick, Power Saving, or Work) is a combination of power settings that results in different power consumptions. (For information on configuring the ECO modes, see “G-Manager” in Chapter NOTE: The button works only when using battery power. Toggles the sunlight-readable mode on or off.

  • Page 36: Using The Dvd Drive

    Using the DVD Drive Your computer may come with a Super Multi drive. The drive can read from and write to CD, DVD+, DVD- and DVD-RAM media. CAUTION:  When inserting a disc, do not use force.  Make sure that the disc is correctly inserted into the tray, and then close the tray.

  • Page 37: Inserting And Removing A Disc

    Inserting and Removing a Disc 1. Turn on the computer. 2. Open the multi-purpose bay cover by sliding the release latch towards the left. 3. Press the eject button and the DVD tray will slide out partially. Gently pull on it until it is fully extended.
  • Page 38 NOTE: In the unlikely event that you are unable to release the drive tray by pressing the eject button, you can manually release the disc. (See “Optical Drive Problems” in Chapter 8.)

  • Page 39: Using Network And Wireless Connections

    Using Network and Wireless Connections Using the LAN The internal 10/100/1000Base-T LAN (Local Area Network) module allows you to connect your computer to a network. It supports data transfer rate up to 1000 Mbps. Using the WLAN The WLAN (Wireless Local Area Network) module supports IEEE 802.11ac, compatible with 802.11a/b/g/n.

  • Page 40: Using The Bluetooth Feature

     Settings  Network & Internet  Airplane mode. Click  Connecting to a Wireless Network 1. Make sure that the WLAN function is enabled (as described above). 2. Click the network icon in the lower right of the task bar. 3.

  • Page 41: Using The Wwan Feature (Optional)

     Settings  Network & Internet  Airplane mode. Click  Connecting to another Bluetooth Device 1. Make sure that the Bluetooth function is enabled (as described above). 2. Make sure that the target Bluetooth device is turned on, discoverable and within close range.
  • Page 42 Installing a SIM Card 1. Turn off the computer and disconnect the AC adapter. 2. Locate the SIM card slot on the right side of the computer and open the cover. 3. Unfasten one screw and remove the small plate that covers the SIM card slot. 4.
  • Page 43 NOTE: To remove the SIM card, push inward to release and slide the SIM card out of the slot. You can use the small plate as a tool to push the SIM card. Turning On/Off the WWAN Radio To turn on the WWAN radio: ...

  • Page 44: Using The Fingerprint Scanner

    Using the Fingerprint Scanner WARNING:  To protect the fingerprint scanner, be sure to slide close the cover when not using the fingerprint scanner.  We shall not be liable for any loss or damage whatsoever resulting from your use of the fingerprint scanner or neglect of fingerprint scanner use, or any data loss resulting from such developments as fingerprint authentication malfunctioning.
  • Page 45  The fingerprint logon process can take a while. This is because the system has to check hardware devices and security configuration before initiating the fingerprint scanner. To enroll your fingerprint:  Settings Accounts  Sign-in options. 1. Click 2. On the right side under Fingerprint, click Set up. 3.

  • Page 46: Chapter 3 Managing Power

    Chapter 3 Managing Power Your computer operates either on external AC power or on internal battery power. This chapter tells you how you can effectively manage power. To maintain optimal battery performance, it is important that you use the battery in the proper way.

  • Page 47: Ac Adapter

    AC Adapter CAUTION:  The AC adapter is designed for use with your computer only. Connecting the AC adapter to another device can damage the adapter.  The AC power cord supplied with your computer is for use in the country where you purchased your computer. If you plan to go overseas with the computer, consult your dealer for the appropriate power cord.

  • Page 49: Battery Pack

    Battery Pack The battery pack is the internal power source for the computer. It is rechargeable using the AC adapter. NOTE: Care and maintenance information for the battery is provided in the “Battery Pack Guidelines” section in Chapter Charging the Battery Pack NOTE: ...

  • Page 50: Initializing The Battery Pack

    NOTE: The battery level may automatically lessen due to the self-discharge process (0.21 % per day), even when the battery pack is fully charged (100 %). This happens no matter if the battery pack is installed in the computer. Initializing the Battery Pack You need to initialize a new battery pack before using it for the first time or when the actual operating time of a battery pack is much less than expected.

  • Page 51: Battery Low Signals And Actions

    Push-button Battery Low Signals and Actions The battery icon changes appearance to display the current state of the battery. Battery Icon Battery Level Description Discharging The icon shows the charge remaining in 10-percent increments until the charge reaches the low-battery level.
  • Page 52 1. Turn off the computer and disconnect the AC adapter. 2. Locate the battery compartment on the left side of the computer. 3. Slide the cover lock to the left (  ) and then lift the release latch ( ...

  • Page 53: Power-Saving Tips

    Power-Saving Tips Aside from enabling your computer’s power saving mode, you can do your part to maximize the battery’s operating time by following these suggestions. Do not disable Power Management.  Decrease the LCD brightness to the lowest comfortable level. ...

  • Page 54: Expanding Your Computer

    Chapter 4 Expanding Your Computer You can expand the capabilities of your computer by connecting other peripheral devices. When using a device, be sure to read the instructions accompanying the device together with the relevant section in this chapter.

  • Page 55: Connecting Peripheral Devices

    Connecting Peripheral Devices Connecting a Display Monitor If you want the benefits of a larger display screen with higher resolution, you can connect an external display monitor to your computer Your computer supports a VGA connector and a HDMI connector. HDMI (High-Definition Multimedia Interface) is an audio/video interface that transmits uncompressed digital data and therefore delivers true HD quality.

  • Page 56: Connecting A Serial Device

    4. To use the monitor, turn on the monitor before turning on the computer. 5. The connected device should respond by default. If not, you can switch the display output by pressing the Fn+F5 hot keys. (You can also change the display through Windows Control Panel.) CAUTION: Do not disconnect the external monitor while the computer is in the Sleep mode or Hibernation mode.

  • Page 57: Connecting Audio Devices

    Connecting Audio Devices For higher audio quality, you can send or receive sound through external audio devices. Audio Output Connector (green) can be connected to speakers, headphones, or  earphone set.
  • Page 58 Microphone Connector (pink) can be connected to an external microphone for  recording voice or sound. NOTE:  After connecting an external audio device, make sure that you specify the use of the correct audio device in Windows.  When using the external speakers/headphones or microphone, you cannot use the internal one.

  • Page 59: Using Various Card Readers

    Using Various Card Readers Using Smart Cards NOTE: On your computer, the Smart Card reader is a part of the super multi drive module. If the super multi drive module is replaced by a secondary battery pack or hard disk drive, you cannot use the Smart Card reader.

  • Page 60: Using Pc Cards

    Using PC Cards NOTE:  Some PC cards require additional system resources. Before using such PC card, you may have to free other system resources for the PC card.  Although some PC cards can be inserted and removed without turning off the computer, you cannot remove or install PC cards during Sleep mode.

  • Page 61: Using Expresscards

    5. Close the cover. Using ExpressCards Your computer has an ExpressCard slot. The ExpressCard slot can accommodate a 54 mm (ExpressCard/54) or 34 mm (ExpressCard/34) wide ExpressCard. Typical ExpressCards support a very extensive range of applications including memory, wired and wireless communication cards, and security devices.

  • Page 62: Using Storage Cards

    5. Close the cover. Using Storage Cards NOTE: You can use only storage cards. Your Card Reader does not support cards with I/O (input/output) functions such as a wireless network card or Bluetooth card. Your computer has a storage card reader. The card reader is a small drive for reading from and writing to removable storage cards (or called memory cards).
  • Page 63 4. Close the cover.

  • Page 64: Changing Or Replacing

     It is not recommended that you buy and install RAM modules by yourself. If you want to expand system memory, please ask Getac service center to install DRAM modules for you so that full compatibility can be guaranteed. ...
  • Page 66 4. To install the RAM module, match the module's notched part with the socket's projected part and firmly insert the module into the socket at a 20-degree angle  ). Then push down until the retaining clips lock the module into position ...

  • Page 67: Replacing The Hard Disk Drive

    Replacing the Hard Disk Drive 1. Disconnect the AC adapter and remove the battery pack (see chapter 3). 2. Locate the hard disk drive compartment on the right side of the computer. Slide the cover lock to the left ( ...

  • Page 68: Installing A Secondary Battery Pack Or Hard Disk Drive

    Installing a Secondary Battery Pack or Hard Disk Drive You can purchase a secondary battery pack or hard disk drive to be installed in the multi-purpose bay. 1. Make sure that system power is off. 2. Open the multi-purpose bay cover by sliding the release latch towards the left. 3.
  • Page 69 NOTE: The position of the release latch and ribbon strip varies with the device. Only one example is shown here. 4. With the ribbon strip facing outward, insert the new device all the way into the media bay. 5. Close the multi-purpose bay cover. CAUTION: When closing the cover, make sure the ribbon strip does not get in the way.

  • Page 70: Chapter 5 Using Bios Setup

    Chapter 5 Using BIOS Setup BIOS Setup Utility is a program for configuring the BIOS (Basic Input/ Output System) settings of the computer. BIOS is a layer of software, called firmware, that translates instructions from other layers of software into instructions that the computer hardware can understand.

  • Page 71: When And How To Use

    When and How to Use You need to run BIOS Setup Utility when: You see an error message on the screen requesting you to run BIOS Setup  Utility. You want to restore the factory default BIOS settings.  You want to modify some specific settings according to the hardware. ...

  • Page 72: Menu Descriptions

    Menu Descriptions Information Menu The Information menu contains the basic configuration information of the system. There are no user-definable items in this menu. NOTE: The “Asset Tag” information appears when you have entered the asset number for this computer using the asset management program.

  • Page 73: Advanced Menu

    Lock does not work. In this case, you can still press Fn + a letter key to enter a number. Advanced Menu The Advanced menu contains the advanced settings. CD/DVD Auto Power Control sets if power to the CD/DVD drive is controlled for ...
  • Page 74 extension execution. AMT allows the system administrator to access an AMT featured computer remotely. Intel AMT Setup Prompt determines whether the prompt for entering Intel AMT Setup appears or not during POST. Virtualization Technology Setup sets Virtualization Technology parameters.  Intel(R) Virtualization Technology enables or disables Intel®...

  • Page 75: Security Menu

     Using this feature will reinstall Windows to your system and configure it to the system’s factory default settings. All data on the hard disk drive will be lost.  Make sure that power is not interrupted during the recovery process.

  • Page 76: Boot Menu

    TPM Setup Menu sets various TPM parameters.  TPM Support enables or disables TPM support. TPM (Trusted Platform Module) is a component on your computer’s mainboard that is specifically designed to enhance platform security by providing a protected space for key operations and other security critical tasks.
  • Page 77 Load Setup Defaults loads the factory default values for all the items.  Discard Changes restores the previous values for all the items.  Saves Changes saves the changes you have made. ...

  • Page 78: Quick Bios Settings

    Quick BIOS Settings During POST, you can quickly access specific BIOS settings using the hot keys as described below. Keys Functions Opens the Boot menu where you can specify the device to boot from. Enables LAN boot. Ctrl + P Opens Intel®...

  • Page 79: Chapter 6 Using Getac Software

    Chapter 6 Using Getac Software Getac software includes application programs for specific computer components and utility programs for overall management. This chapter briefly introduces the programs.

  • Page 80: G-Manager

    Monitor the system.  View the GPS information.  Right-click the Getac Utility icon located on Windows taskbar and select G-Manager to start the program. The G-Manager window appears, containing several tabs. NOTE: Depending on your model, the actual items and information appearing on the screen may differ from those shown in this manual.
  • Page 81 Help For detailed information on the program,...

  • Page 82: P1 Quick Button Definition Utility

    1. Run BIOS Setup program to select Advanced menu. (See “Advanced Menu” in Chapter 5.) Save and exit the program. 2. Right-click the Getac utility icon ( ) on the Windows taskbar and select Quick Button Definition. 3. The following window appears. To assign a program to a button, click the Open button 4.
  • Page 83 5. A matching program icon will appear in the settings window. NOTE: You can restore the quick buttons to the default settings by clicking Get Default.

  • Page 84: Caring For The Computer

    Chapter 7 Caring for the Computer Taking good care of your computer will ensure a trouble-free operation and reduce the risk of damage to your computer. This chapter gives you guidelines covering areas such as protecting, storing, cleaning, and traveling.

  • Page 85: Protecting The Computer

    Protecting the Computer To safeguard the integrity of your computer data as well as the computer itself, you can protect the computer in several ways as described in this section. Using an Anti-Virus Strategy You can install a virus-detecting program to monitor potential viruses that could damage your files.

  • Page 86: Taking Care Of The Computer

    Taking Care of the Computer Location Guidelines For optimal performance, use the computer where the recommended temperature  is between 0 °C (32 °F) and 55 °C (131 °F). (Actual operating temperature depending on product specifications.) Avoid placing the computer in a location subject to high humidity, extreme ...

  • Page 87: General Guidelines

    General Guidelines Do not expose your skin to the computer when operating it in a very hot or  cold environment. Do not place heavy objects on top of the computer when it is closed as this  may damage the display. Do not move the computer simply by grasping the display screen.

  • Page 88: Battery Pack Guidelines

    If the computer gets wet where the temperature is 0°C (32°F) or below, freeze  damage may occur. Make sure to dry the wet computer. Battery Pack Guidelines Recharge the battery pack when it is nearly discharged. When recharging, make ...

  • Page 89: Touchscreen Guidelines

    Sleep mode. Abruptly removing the battery pack may cause loss of data or the computer may become unstable. – avoid touching the battery pack terminals or damage may occur, thereby causing improper operation to it or the computer. The computer’s input voltage and surrounding temperature will directly affect the battery pack’s charge and discharge time: –...
  • Page 90 C / 41 °F and above 60 In low and high temperatures (below 5 C / 140  °F), the touchscreen may have a slower response time or register the touch in the wrong location. It will go back to normal after returning to room temperature. When there is noticeable discrepancy in the operation of the touchscreen function ...

  • Page 91: When Traveling

    When Traveling Before traveling with your computer, make a backup of your hard disk data into  flash disks or other storage devices. As an added precaution, bring along an extra copy of your important data. Make sure that the battery pack is fully charged. ...

  • Page 92: Chapter 8 Troubleshooting

    Chapter 8 Troubleshooting Computer problems can be caused by hardware, software, or both. When you encounter any problem, it might be a typical problem that can easily be solved. This chapter tells you what actions to take when solving common computer problems.

  • Page 93: Preliminary Checklist

    Preliminary Checklist Here are helpful hints to follow before you take further actions when you encounter any problem: Try to isolate which part of the computer is causing the problem.  Make sure that you turn on all peripheral devices before turning on the computer. ...

  • Page 94: Solving Common Problems

    Solving Common Problems Battery Problems The battery does not charge (Battery Charge indicator does not light amber). Make sure that the AC adapter is properly connected.  Make sure that the battery is not too hot or cold. Allow time for the battery ...

  • Page 95: Display Problems

    Make sure that the other device is not in “Hidden” mode.  Make sure that both devices are compatible.  Display Problems Nothing appears on the screen. During operation, the screen may automatically turn off as a result of power ...

  • Page 96: Hardware Device Problems

    Make sure that the disc is not dirty. Clean the disc with a disc cleaning kit,  available in most computer stores. Make sure that the computer supports the disc or the files contained.  You cannot eject a disc. The disc is not properly seated in the drive.

  • Page 97: Hard Disk Drive Problems

    Hard Disk Drive Problems The hard disk drive error message appears on the screen. The hard disk drive has defects. Ask your dealer for help.  The hard disk drive operations seem slow. The data files stored on the hard disk drive may be fragmented. Defragment ...

  • Page 98: Lan Problems

    LAN Problems I cannot access the network. Make sure that the LAN cable is properly connected to the RJ-45 connector  and the network hub. Make sure that the network configuration is appropriate.  Make sure that the user name or password is correct. ...

  • Page 99: Sound Problems

    If an error message appears on the screen, consult the software program’s  documentation for further information. If you are sure the operation has stop, reset the computer. (See “Resetting  the Computer” later in this chapter.) Sound Problems No sound is produced. Make sure that the volume control is not set too low.

  • Page 100: Wlan Problems

    When you turn on the computer, it stops after POST. Restart your computer.  WLAN Problems I cannot use the WLAN feature. Make sure that the WLAN feature is turned on.  Transmission quality is poor. Your computer may be in an out-of-range situation. Move your computer closer ...

  • Page 101: Other Problems

    I cannot communicate with the computer in the network when Infrastructure mode is configured. Make sure that the Access Point your computer is associated with is powered  on and all the LEDs are working properly. If the operating radio channel is in poor quality, change the Access Point and ...

  • Page 102: Resetting The Computer

    Resetting the Computer You may have to reset (reboot) your computer on some occasions when an error occurs and the program you are using hangs up. If you are sure the operation has stopped and you cannot use the “restart” function of the operating system, reset the computer Reset the computer by any of these methods: Press Ctrl+Alt+Del on the keyboard.

  • Page 103: System Recovery

    System Recovery Using Windows RE Windows 10 has a recovery environment (Windows RE) that provides recovery, repair, and troubleshooting tools. The tools are referred to as Advanced Startup  Settings  Update & Options. You can access these options by selecting security.

  • Page 104: Using Recovery Partition

    Using Recovery Partition When necessary, you can restore your Windows 10 system to the factory default state by using the “recovery partition” feature. Recovery partition is a portion of your hard disk drive that is set aside by the manufacturer to hold the original image of your system.

  • Page 106: Using The Driver Disc (Optional)

    NOTE: You can download the latest drivers and utilities from http://www.getac.com  Support. Getac website at The Driver disc contains drivers and utilities required for specific hardware in your computer. Since your computer comes with drivers and utilities pre-installed, you normally do not need to use the Driver disc.

  • Page 107: Appendix A Specifications

    Appendix A Specifications NOTE: Specifications are subject to change without any prior notice. Parts Specifications Kabylake Platform Intel® Core™ i7-8550U Processor, 1.8GHz, up to 3.7GHz, 8M cache Intel® Core™ i5-8250U Processor, 1.6GHz, up to 3.4GHz, 6M cache Option: Intel® Core™ i7-8650U vPro™ Processor, 1.9GHz, up to 3.9GHz, 8M cache Option: Intel®...
  • Page 108 Parts Specifications Pointing device Glide touchpad with 2 buttons, scroll bar, capacitive type Storage Hard disk drive SATA III interface, 500GB, 128GB /256GB SSD (solid-state disk) (option) device DVD drive SATA interface, Super-Multi DVD drive Card slots SecureDigital card PCMCIA CardBus Type II ExpressCard/54 Smart Card I/O ports...

  • Page 109: Appendix B Regulatory Information

    Appendix B Regulatory Information This appendix provides regulatory statements and safety notices on your computer. NOTE: Marking labels located on the exterior of your computer indicate the regulations that your model complies with. Please check the marking labels and refer to the corresponding statements in this appendix.

  • Page 110: On The Use Of The System

    On the Use of the System Class B Regulations Federal Communications Commission Radio Frequency Interference Statement NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
  • Page 111 (2) This device must accept any interference, including interference that may cause undesired operation of the device. Please note: The use of a non-shielded interface cable with this equipment is prohibited. Canada Canadian Department of Communications Radio Interference Regulations Class B Compliance Notice This Class B digital apparatus meets all requirements of the Canada Interference-Causing equipment regulations.

  • Page 112: Ansi Warning

    ANSI Warning Equipment approved for ANSI/ISA 12.12.01, Nonincendive Electrical Equipment for use in Class 1, Division 2, Group A, B, C, and D. Maximum ambient temperature: -25°C∼55°C; Temperature code: T5 WARNING: To prevent ignition of a hazardous atmosphere, batteries must only ...
  • Page 113 FINNISH VAROITUS: Paristo voi räjähtää, jos se on virheellisesti asennettu. Vaihda paristo ainoastaan valmistajan suosittelemaan tyyppiin. Hävitä käytetty paristo valmistajan ohjeiden mukaisesti. ENGLISH CAUTION: Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the equipment manufacturer. Discard used batteries according to manufacturer's instructions.
  • Page 114 Allow adequate ventilation around the adapter when using it to operate the device  or charge the battery. Do not cover the AC adapter with paper or other objects that will reduce cooling. Do not use the AC adapter while it is inside a carrying case.

  • Page 115: On The Use Of The Rf Device

    On the Use of the RF Device USA and Canada Safety Requirements and Notices IMPORTANT NOTE: To comply with FCC RF exposure compliance requirements, the antenna used for this transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. Radio Frequency Interference Requirements and SAR This device meets the government’s requirements for exposure to radio waves.
  • Page 116 If harmful interference with radio or television reception occurs when the device is turned on, the user must correct the situation at the user’s own expense. The user is encouraged to try one or more of the following corrective measures: Reorient or relocate the receiving antenna.

  • Page 117: European Union Ce Marking And Compliance Notices

    European Union CE Marking and Compliance Notices Statements of Compliance English This product follows the provisions of the European Directive 2014/53/EU. Danish Dette produkt er i overensstemmelse med det europæiske direktiv 2014/53/EU. Dutch Dit product is in navolging van de bepalingen van Europees Directief 2014/53/EU. Finnish Tämä...
  • Page 118 Portuguese Este produto cumpre com as normas da Diretiva Européia 2014/53/EU. Spanish Este producto cumple con las normas del Directivo Europeo 2014/53/EU. Swedish Denna produkt har tillverkats i enlighet med EG-direktiv 2014/53/EU. Notices CE Max power: WLAN 2.4G: 16.3 dBm WLAN 5G: 17.42 dBm BT: 4.2 dBm WWAN: 31.9 dBm...

  • Page 119: User Notification Of Take-Back Service

    Getac believes in providing our institutional customers with easy-to-use solutions to recycle your Getac-brand products for free. Getac understands the institutional customers will likely be recycling multiple items at once and as such. Getac wants to make the recycling process for these larger shipments as streamlined as possible.
  • Page 120 If you have the above for recycling, please contact our recycler, All Green Electronics Recycling, LLC. For more information on recycling, visit the website http://www.allgreenrecycling.com.

  • Page 121: Energy Star 6.1

    ® Please reference ENERGY STAR related information from http://www.energystar.gov. ® As an ENERGY STAR Partner, Getac Technology Corporation has determined that ® this product meets the ENERGY STAR guidelines for energy efficiency. ® An ENERGY STAR qualified computer uses 70 % less electricity than computers without enabled power management features.
  • Page 122 By using less energy, these products help lower consumers’ utility bills, and prevent greenhouse gas emissions. Getac Product Compliance ® ® All Getac products with ENERGY STAR logo comply with the ENERGY STAR standard, and the power management feature is enabled by default. As recommended ® by the ENERGY STAR...

  • Page 123: Battery Recycling

    Battery Recycling For the U.S. and Canada only: To recycle the battery, please go to the RBRC Call2Recycle website or use the Call2Recycle Helpline at 800-822-8837. Call2Recycle® is a product stewardship program providing no-cost battery and cellphone recycling solutions across the U.S. and Canada. Operated by Call2Recycle, Inc., a 501(c)4 nonprofit public service organization, the program is funded by battery and product manufacturers committed to responsible recycling.

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