Samsung BD-DT7800 User Manual page 72

Appendix
Before requesting service, please check the following.
PROBLEM
No operation can be performed with the
remote control.
No audio.
The screen is blocked
Forgot password
If you experience other problems.
No HDMI output.
Abnormal HDMI output screen.
AllShare function
I can see folders shared through AllShare,
but I cannot see the files.
Video is played intermittently.
72
English
Troubleshooting
• Check the batteries in the remote control. They may need replacing.
• Operate the remote control at a distance of no more than 6.1m.
• Remove batteries and hold down one or more buttons for several minutes
to drain the microprocessor inside the remote control to reset it. Reinstall
batteries and try to operate the remote control again.
• Make sure you have selected the correct Digital Output in the Audio Options
Menu.
• If the HDMI output is set to a resolution your TV cannot support (for
example, 1080p), you may not see a picture on your TV.
• Press the MENU button to display home menu.
Press the STOP button on the front panel of the product for more than 5
seconds.
• Press the MENU button to display home menu.
Press the STOP button on the front panel of the product for more than 5
seconds.
Don't use this unless absolutely necessary.
• Go to the contents and find the section of the user manual that contains the
explanations regarding the current problem, and follow the procedure once
again.
• If the problem still cannot be solved, please contact your nearest Samsung
authorized service centre.
• Check the connection between the TV and the HDMI jack of the product.
• Check if your TV supports 576p/480p, 720p, 1080i, 1080p HDMI input
resolution.
• If random noise appears on the screen, it means that TV does not support
HDCP (High-bandwidth Digital Content Protection).
• AllShare shows only files corresponding to the Image, Music, and Movie
categories. Files that do not correspond to these categories may not be
displayed.
• Check if the network is stable.
• Check if the network cable is properly connected and if the network is not
overloaded.
• The wireless connection between the DLNA compatible device and the
product is unstable.
Check the connection.
SOLUTION