Ricoh D649 Field Service Manual page 42

3. Troubleshooting
Code
14-15 Mail Data Error
Maximum Division Number
14-16
Error
14-17 Incorrect Ticket
14-18 Access to MCS File Error
14-20 SMTP Authentication Error
14-21 Transmission error of S/MIME
14-30 MCS File Creation Failed
14-31 UFS File Creation Failed
Cancelled the Mail Due to
14-32
Error Detected by NFAX
40
Meaning
• The transmitting a mail is interrupted via DCS due to
• Update the software because of the defective
• When a mail is divided for the mail transmission and
• Update the software because of the defective
• Update the software because of the defective
• The access to MCS file is denied due to the no
• Update the software because of the defective
• Make sure that the administrator's e-mail address is
• Register the correct user certificate and device
Failed to create the MCS file because:
• The number of files created with other applications
• HDD is full or not operating correctly.
• Software error.
UFS file could not be created:
• Not enough space in UFS area to handle both Scan-
• HDD full or not operating correctly.
• Software error.
• Error detected with NFAX and send was cancelled
Suggested Cause/Action
the incorrect data.
software.
the division number of a mail are more than the
specified number, the mail transmission is interrupted.
software.
software.
permission of access.
software.
the same as the SMTP authentication address or POP
before SMTP address.
certificate.
on the Document Server has exceeded the limit.
to-Email and IFAX transmission.
due to a software error.