Page 2 © 2007 Ricoh Corporation. All rights reserved. No part of this document may be reproduced without the expressed permission of Ricoh Corporation. The material in this document is for informational purposes and is subject to change without notice. Ricoh Corporation assumes no responsibility for errors or omissions in this document.
Page 3 Revision Table Manual Rev. Machine Rev. Page No. Date First Edition May.2005 2-10(01), 2-18(01), 2-20(01), 4-5(01), 4-16(01), 4-25(01), 4-26(01), 4-27(01), 4-28(01), 4-29(01), Oct.2005 5-15(01), 6-47(01), Glossary-3(01) 2-3(01): Added “Note1” for “Sample Tray Output”. 2-14(00),2-17(01): Added “PCL” into Chapter2 “Operator Control Panel”. 2-16(01)-2-18(01),2-19(02),2-20(01),2-21(02),2- 22(01)-2-25(01): Changed page number for add- ing of “PCL”...
Page 4 Manual Rev. Machine Rev. Page No. Date 1-7(01): Changed the upper figure (Booklet Fin- isher -> Standard Finisher). Delete "Inserter", "Booklet Holder", "Folding Unit". Changed the Table (Delete the row of "Booklet Finisher". Delete the colum of "Inserter", "Booklet Holder", "Folding Unit".
Page 5 Manual Rev. Machine Rev. Page No. Date 2-16(02): Changed the Table (Added the row of "Level 8". Reviewed application of "Note 3". Changed "Tray Adjust", "Color Control", "Paper Pattern" in "Printer"-"Paper Source". Deleted "Exit Jam Recovery" in "Printer"-"Options". Changed "Wait Timeout", "Detach Voltage", "Laser Power Adjust", "H Positioning"...
Page 6 Manual Rev. Machine Rev. Page No. Date Deleted "Table 3-3. Inserter". 3-18(01):*Deleted the row of "Inserter" in the Table. 3-19(01):Changed the reference page of "Note" in 1. Changed the reference page in 3. 3-21(01):Add "Note". 3-22(01): Add "CAUSION". 3-23(01), 3-24(01): Changed the Table. 3-25(01): Changed the explanation of "Paper Size and Weight Limits".
Page 7 Manual Rev. Machine Rev. Page No. Date 4-35(01): Deleted "Network I/F" in "Channel Source" in the Table. Changed the descriptions of "VPT", "PDL Source". 5-3(01): Changed "Basic Troubleshooting Tips". (Deleted information of MicroPress.) 5-4(01):Changed the reference pages. 5-5(01):Changed the reference pages. 5-6(01): Changed the reference pages.
Page 8 Manual Rev. Machine Rev. Page No. Date 6-9(01) - 6-11(01): Changed the explanation for "Replacing the Developer Mix". Added the figures of OCP. Changed the selections from OCP in 5. 6-13(01): Revised the selections from OCP. 6-12(01) - 6-14(01):Added the explanationand fig- ure of 1.
Page 9 Manual Rev. Machine Rev. Page No. Date B-2(01): Changed the Table of "Base Printer" ( Deleted first "Controller". Changed second "Con- troller".). *Deleted the row of "Booklet Finisher" in the Table of "Finisher". B-5(01):Deleted the row of "Fuser Unit" in the (03) (Apr.2006) Table.
Page 10: Table Of Contents
Table of Contents Introduction About This Manual ............i-ix Audience .
Page 11 Network ............2-9 Printer Menu .
Page 12 Loading Paper into the HCF ..........3-15 Loading Special Media .
Page 13 System-Printer ............4-18 Paper Source .
Page 14 Tray 2 or 3 ............6-37 MBT (Multi-bypass Tray) .
Page 15 LAN, Parallel and Serial Interface Output Voltage ....... . .A-4 When Installing and Relocating the Printer .
Page 16 Adhesive Label Configuration ......... C-12 Storing Labels .
Page 17 viii Table of Contents...
Page 18: Introduction
Introduction About This Manual This manual provides easy access to the information you need to operate the 184 PPM (Pages Per Minute) laser printer. To find out about a specific topic, refer to: Chapter 1: Printer Overview – For printer components and features. Chapter 2: Operator Control Panel –...
Page 19: Manual Conventions
Manual Conventions The following conventions are used in this manual: Bold and Italics are used sparingly for emphasis. Information you enter: Looks Like This. Key Names (or Labels): Look Like This. System messages: Look Like This. Variable user information: Looks Like This. Pay particular attention to Notes, Cautions, and Warnings.
Page 20: Chapter 1. Printer Overview
Chapter 1 Printer Overview What This Chapter Provides This chapter describes the parts and functions of the printer. Printer Features Operator Control Panel Printer Views Space Requirements Powering on the Printer Powering off the Printer Printer Overview...
Page 21: Printer Features
Printer Features The printer is a high-speed, shared-use laser printer for a 600K page/month printing environment. It incorporates a wide variety of features: High-Speed and High-Quality Printing. Print speed is up to 184 pages per minute (ppm), A4/Letter (Simplex) black/ black printout.
Page 22: Operator Control Panel
Component-based consumables. User replaceable toner and staples. High-volume printing (20 lb. paper) Three standard paper cassettes with approximately 3000-sheet capacity total and the Multi-bypass Tray (MBT) with a 150-sheet capacity. High Capacity Feeder (HCF) provides a 3,000-sheet capacity additionally. Supports a wide-range of media types (bond, color, label, letterhead, preprinted, prepunched, recycled, transparency) and other sizes.
Page 23: External View Of The Printer
External View of the Printer The following illustration shows the printer with a Standard Finisher and High Capacity Feeder installed. Refer to your option-specific User’s Guide for details on other devices. 6. Operator Control Panel 5. Toner Supply Cover 16. Upper Tray Rear Engine 11.
Page 24 Component Description Main Power Switch Use to turn the system on and off. Open to replace units, clear paper jams, or clean the inside of Front Cover the printer. (Front and Rear Printer) Vertical Path Cover Open to clear paper jams. (Front and Rear Printer) Multi-bypass Tray (MBT) Holds up to 150 sheets of paper.
Page 25: Internal View Of The Printer
Internal View of the Printer The following figure shows an internal view of both the Front and Rear Engine. The components are identical in both engines. 2. Drum Center Lock 1. Toner Hopper Unit 4. Fuser Latch 1. Toner Hopper Unit 9.
Page 26: Internal View Of The Finisher
Internal View of the Finisher The following figure shows an internal view of the finisher with the front cover open. 1. Upper Tray 2. Elevator Tray 5. Stacker Unit 3. Stapler Unit Operator’s Side Component Standard Finisher Description Upper Tray Exit tray.
Page 27: Space Requirements
Space Requirements Install the printer in a well-ventilated area and leave space around the printer as shown below for safe and effective operation. If a fan’s exhaust port or intake port are restricted, print quality may deteriorate or the printer may be damaged. Printer Overview...
Page 28: Powering On The Printer
Powering On the Printer The location of the main power switch is shown below. The switch is marked “O” for Off and “I” for On. Main Power Switch When the printer is powered on, the printer and the finisher go through a power-up sequence that takes approximately 5 minutes.
Page 29: Powering Off The Printer
Powering Off the Printer The printer should only be powered off when it is in a “Ready” state; that is, there are no jobs printing or processing. The following OCP displays indicate normal conditions. In these conditions, wait until printing is complete and the printer is Ready, then switch off the Main Power.
Page 30: Canceling A Print Job
(Note2) Ready If the printer status is Pause/Offline, touch to return printer to a Ready status before powering off. NOTE 1.Do not turn off the printer power during "Preserving Parameters". 2.Turning off the printer power immediately after having printed for a ℃...
Page 31: Clearing Other Error Conditions
Clearing Other Error Conditions OCP Alternates between Ready and Processing (hangs up). 1. Use the procedure above to cancel the print job(s). Ready Processing E0XX, E1XX Error 1. Correct the error and press the Resume ( ) button on the OCP display. 2.
Page 32 E2XX, EC#XX, BR#XX, IM#XX Call for Service Error 1. Press the Resume ( ) button on the OCP display. 2. Wait until printing is complete and the printer returns to Ready. Call for Service E2xx 3. If the Call for Service error persists, cancel (see “Canceling a Print Job”...
Page 33 1-14 Printer Overview...
Page 34: Chapter 2. Operator Control Panel
Chapter 2 Operator Control Panel What This Chapter Provides This chapter contains information on the following topics. OCP Description OCP Menu Icons and Buttons Using the OCP Menus Menu Structure Passwords Operator Control Panel...
Page 35: Ocp Description
OCP Description The Operator Control Panel (OCP) is a touch panel display that you use to set up print options and monitor job and printer status. It is also used by the System Administrator to configure the printer and by the Service Technician to perform maintenance on the printer.
Page 36: Ocp Menu Icons And Buttons
OCP Menu Icons and Buttons The menus are accessed via the touch panel. Each OCP menu consists of icons and buttons that you use to make selections. The icons and buttons are defined below. See “Main Menu” on page 2-8 for more icons.
Page 37: Using The Ocp Menus
Using the OCP Menus There are 4 types of OCP Menu displays. Option Button Ten Key Pad Change Button (+ / -) Change Button (Enable/Disable) A brief description of each menu and how to use it follows. Using the Option Button Menu The image below is a sample of a menu with Option buttons.
Page 38: Using The Ten Key Pad Menu
Using the Ten Key Pad Menu The image below is a sample of a menu with a ten key pad. It is used to enter numeric values. Status Bar Erase Entire Entry Text Box Erase Last Digit Unit Value Ten Key Pad Previous Menu Enter/Accept To enter a value,...
Page 39: Using The + / - Change Button Menu
Using the + / - Change Button Menu The image below is a sample of a menu with a + / - change button. It is used to increase and decrease the OCP contrast and . The current value is displayed to the Buzzer volume right of the icon.
Page 40: Using The Enable/Disable Change Button Menu
Using the Enable/Disable Change Button Menu The image below is a sample of a menu with an Enable/Disable toggle. It is used to turn an option on or off. Options Current Status More Options Previous Menu 1. Touch the Option Button to toggle between enable and disable. The current setting appears to the right.
Page 41: Menu Structure
Menu Structure The OCP menu is structured as shown on the following pages. A top level menu screen is shown followed by a description of the options on the screen. A table that outlines the complete structure of the menu is also provided. Each box in the table represents an OCP display menu.
Page 42: Information Menu
Information Menu When you touch the information icon on the Main Menu this screen is displayed. You can use it to determine the current settings and status of the options described below. Table 2-1 on page 2-10 for the complete Information Menu structure. Printer Touch to display information about the engine and controller software revision, error counts, and the current paper type and source settings.
Page 43 Table 2-1. Information Menu Structure Level 1 Level2 Level 3 Level 4 Level 5 Information Printer Front/Rear 1 (Note 1) Size, Status, Type, Color, Weight, Tray Grouping 2 (Note 1) Size, Status, Type, Color, Weight, Tray Grouping 3 (Note 1) Size, Status, Type, Color, Weight, Tray Grouping MBT (Note 1)
Page 44: Printer Menu
Printer Menu When you select Printer from the Main Menu, this screen is displayed. You use the Printer Menu to gain access to the printing options described below. See Table 2-3 beginning on page 2-15 for the complete Printer Menu structure. Paper Source Options Default Use this when the paper source is not designated by a host command.
Page 45 Color Control This function is used when necessary to reduce the image size on the printed page due to paper shrinkage during printing. It uses the set-up value to reduce the printed image. For the front engine the reduction of the image for the horizontal direction can be 0%, 0.12%, 0.24%, 0.36% or 0.48%.
Page 46: Default Output
Default Output This option button is not available. Options Wait Timeout Defines the waiting period (in seconds) from reception of last data to the reception of next data. If data is not received within the defined period, the job is cancelled.
Page 47: Pcl
Requested Tray Defines the printer behavior when requested tray is specified in jobs. Exclusively Printer should print from the requested tray only. First Printer should print from the requested tray first. 2-14 Operator Control Panel...
Page 48 Table 2-3. Printer Menu Structure Level 1 Level 2 Level 3 Level 4 Level 5 Level 6 Printer Paper Source Default Auto Select / 1 / 2 / 3 / MBT / HCF(Note 4) Paper Size Folio SEF, Letter Tab LEF, Super Input menu for (Note 1) B LEF, A4 Tab LEF, Letter SEF, A4...
Page 49 Table 2-3. Printer Menu Structure - Continued Level 1 Level 2 Level 3 Level 4 Level 5 Level 6 Level 7 Level 8 Printer Paper Paper Weight 1, 2, 3, MBT 64-163gm (35-90 lb. index, 17-43 lb. bond) Source HCF (Note 1) Front, Back x, y -0.25 - +0.25inch / -6.3 - +6.3mm...
Page 50 Table 2-3. Printer Menu Structure - Continued Level 1 Level 2 Level 3 Level 4 Level 5 Level 6 Level 7 Level 8 Printer Test Print Print Solid Black 1 / 2 / 3 / MBT / Upper Tray / 184 mode / Copies (Note 2)
Page 51: Setup Menu
Setup Menu When you select Setup from the Main Menu, this screen is displayed. Use it to gain access to the Setup option screens that are described below. See Table 2-4 on page 2- for the complete Setup Menu structure. Touch to display the OCP screen.
Page 52 Calendar - The following settings can be made: Time Zone - See the following table for options. Date - 0000/00/00 (Year/Month/Day) Time - Set printer clock Country Code Select the appropriate country code used in international phone numbers. The default setting is 1. Energy Save Mode When set to “Enable”...
Page 53: Consumables
Consumables Touch to display the user consumable options, which include replacing the developer mix, drum unit, and fuser web. Developer Mix Select exhaust to empty old developer mix, then select Supply to replenish with new developer mix. The counter is automatically reset. Drum Unit Touch to reset the counter following drum replacement.
Page 54 Table 2-4. Setup Menu Structure Level 1 Level 2 Level 3 Level 4 Level 5 Level 6 Level 7 Setup Contrast 1-16 buzzer volume 1-16 Service(Note 1) System Input Password Software Log Front, Rear Network Front, Rear IP Address (Note 2) Subnet Mask Gateway Address Boot Method...
Page 55: Reports Menu
Reports Menu When you select Reports from the Main Menu, this screen is displayed. You use it to print the reports described below. This menu is not accessable while printing a job. Status Touch to print a status report and return to the Main Menu. The status report shows the current configuration of the printer and printer usage information.
Page 56: Finisher Menu
Finisher Menu When you have the optional Container Stacker installed and you select the Finisher icon from the Main Menu, this screen is displayed. You use it to gain access to the Container Stacker options. For additional information on the Container Stacker, refer to the Container Stacker User’s Guide.
Page 57: Jobs
Jobs When you select Jobs from the Main Menu, this screen is displayed. You use it to cancel printing jobs and see a list of all jobs described below. List of jobs Scroll Bar Select All Delete Previous Menu Clear All List of jobs The print jobs that are ready for printing are displayed.
Page 58: Passwords
Passwords Passwords provide security to restrict access to system parameters and certain printer maintenance functions. Two types of passwords are available with your printer: a system password and a service password. The system password is used by your System Administrator and provides access to the system parameters.
Page 59 2-26 Operator Control Panel...
Page 60: Chapter 3. Paper Handling
Chapter 3 Paper Handling What This Chapter Provides This chapter contains information on the following topics. Paper Paper Weights Unacceptable Paper Storing Paper Paper Sizes, Types, Color, and Trays Loading Paper Setting Custom Paper Size Values Setting Tray Adjust Values Setting the Default Tray Setting the Paper Type Setting the Paper Weight...
Page 61: Paper
Paper To obtain good print quality, use the recommended paper and properly position it in the correct trays. For the desired paper orientation, see the labels on the trays. Refer to Appendix C for detailed information about paper specifications, printing on special print media, and other paper handling guidelines.
Page 62: Multi-Feed Detect
Multi-Feed Detect The following media is liable to cause multi-feed misdetection. To avoid this problem, use the OCP to change the setup for Multi-feed Detect from “enable” to “disable.” Transparency paper Blue lined paper (blue, aqua blue, green, etc.) Preprinted paper that is different from side to side (See example below) Preprinted paper that has a solid black center near the center (see below) Paper weight greater than 90lb index (163 g/m Image Sensor Detect...
Page 63: Storing Paper
Storing Paper Store the paper properly to avoid print quality problems and paper jams. Store paper horizontally, in a flat, dry location to avoid wrinkling, bending, curling, etc. Store paper away from direct sunlight. Store any unused paper in its original packing. Paper Handling...
Page 64: Paper Sizes, Paper Types, Paper Color, And Printer Input Trays
Paper Sizes, Paper Types, Paper Color, and Printer Input Trays The following table shows which paper sizes can be used with the various input trays. The paper size is shown in both millimeters and inches. The term SEF indicates the paper is being fed into the printer short edge first and the term LEF indicates the paper is being fed into the printer long edge first.
Page 65: Paper Types And Input Trays
Paper Types and Input Trays The following table shows which paper type can be used in the various input trays. Tray 1, 2, Paper Type Plain Bond Color Label (See Note) Letterhead Pre-printed Pre-punched Recycled Special Transparency Transparency-pp Type 1 - Type 16 Other NOTE Label stock must exit the printer and finisher in Face Up mode.
Page 66: Loading Paper
Loading Paper Load paper into the trays according to the instructions that follow. See “Loading Special Media” on page 3-16 for directions on loading prepunched and preprinted paper, as well as tab stock. Paper can be loaded while a print job is running, except into the tray that is currently in use.
Page 67 3. Adjust the size guide to the proper size. The available sizes are marked on the tray. Use the indicator to verify the guide is locked in place. Indicator Locked Size Guide Unlocked 4. Adjust the sensor plate to the proper size. Size markers are located on the sensor plate in the following order: (special), B5, LGR, LGL, LTR (LEF), B4, A3, and A4 (LEF).
Page 68 5. Place the paper into the tray. 6. Adjust the size guide until the gap is less than 1mm, then tighten the Thumb Screw. (Skip to Step 7 if the Thumb Screw is not installed). NOTE The paper should be loaded no higher than the Max. level indicator. The Max.
Page 69: Loading Paper In Tray 2 Or 3
Loading Paper in Tray 2 or 3 1. Open the tray. 2. Adjust the size guide to the proper size. The available sizes are marked on the bottom of the tray. Size Guide CAUTION Paper jams may occur if the size guide is not set to the proper position. 3-10 Paper Handling...
Page 70 3. Adjust the sensor plate to the proper size. Size markers are located on the sensor plate in the following order: (special), B5, A5, LGR, LGL, LTR, B4, A3, and NOTE If the paper size you need is not listed, set the sensor plate to (the first position).
Page 71 7. Adjust the paper weight. The default paper weight is 20 lb. bond. If necessary, change the paper weight by making the following selections: Printer/Paper Source/ /Paper Weight//Tray Number 8. Select Index, Bond, or g/m , then use the keypad to input the weight and press 3-12 Paper Handling...
Page 72: Loading Paper Into The Mbt
Loading Paper into the MBT 1. Open the MBT by pulling it by the handle. 2. Adjust the size guide to the proper size. The paper size positions are marked on the bottom of the tray and on the top of the size guide. CAUTION Paper jams may occur if the size guide is not set to the proper position.
Page 73 3. Push down the paper tray. 4. Insert the paper onto the tray until it reaches the inner end of the tray. NOTE The paper should be loaded no higher than the Max. level indicator. The Max. level indicator is located inside the tray. “Loading Special Media”...
Page 74: Loading Paper Into The Hcf
Loading Paper into the HCF WARNING! The table inside the HCF automatically descends when you open the door of the HCF. Do not allow anything to be caught between the table and the bottom of the HCF. 1. Open the door of the HCF by pulling it by the handle. The table inside the HCF automatically moves to its lowermost position and stops.
Page 75: Loading Special Media
Loading Special Media Pre-punched Paper Load pre-punched paper as indicated in the following diagrams. Refer to Appendix C for more information about using pre-punched paper. Table 3-1. Simplex Printing (Single-sided) Loading into Paper Size Orientation Tray 1 - 3 MBT or HCF Letter/A4 Portrait/Landscape Ledger/A3...
Page 76 Table 3-2. Duplex Printing (Double-sided) Loading into Paper Size Orientation Tray 1 - 3 MBT or HCF Portrait/Landscape Letter/A4 (Long Edge Bind) Portrait Ledger/A3 (Short Edge Bind) Landscape Ledger/A3 (Short Edge Bind) Portrait/Landscape Ledger/A3 (Long Edge Bind) Portrait Letter/A4 (Short Edge Bind) Landscape Letter/A4 (Short Edge Bind)
Page 77: Loading Pre-Printed Paper
Loading Pre-printed Paper Load pre-printed paper as indicated in the following table. Refer to Appendix C more details about using pre-printed paper. Loading Into Print Paper Type Mode Tray 1 - 3 MBT/HCF Simplex Front side down Front side up Paper up to 9 in.(feed Front/Back direction), front side down...
Page 78: Loading Tab Stock
Loading Tab Stock 1. Load tab stock as shown in the illustration below. Bottom NOTE Avoid bending the tabs or the corners of the tab dividers as this will increase the likelihood of a jam occurring during the printing process. If a jam does occur, refer to page 6-39 for instructions on jam recovery.
Page 79: Setting The Custom Paper Size Values
Setting the Custom Paper Size Values If the paper size you have selected is a custom size you must set the paper size using the OCP. First, follow the steps for loading paper into the desired tray, then perform these steps 1.
Page 80: Setting The Tray Adjust Values
Setting the Tray Adjust Values The tray adjust feature is used when it is necessary to shift the image on the printed ± ± page. You can shift the image 0.25 in. ( 6.3 mm). When printing in duplex mode, you can set different tray adjust values for the front side and back side of the paper.
Page 81: Setting The Default Tray
Setting the Default Tray When a print job does not specify the paper source, the printer will use the default setting. You set the default paper source as follows. From the OCP select: Printer / Paper Source / Default / Tray Setting the Paper Type To set the paper type for each tray perform the following steps.
Page 82: Stapling
Stapling Portrait Use the following table as a guide for staple position on a Portrait document. Settings Paper Direction Staple Long Edge Feed(LEF) Short Edge Feed(SEF) Binding side right Corner Long edge /Side Short edge Paper Handling 3-23...
Page 83: Landscape
Landscape Use the following table as a guide for staple position on a Landscape document. Settings Paper Direction Staple Long Edge Feed(LEF) Short Edge Feed(SEF) Binding side right Corner Long edge Short edge /Side 3-24 Paper Handling...
Page 84: Copy Limits
Copy Limits It is recommended that you limit the amount of copies in the elevator tray to avoid premature wear of the finisher output rollers. Use the following guidelines and remove the job from the elevator tray. Number of Number of Copies (B5, A4, Number of Copies Sheets in Staple B4, Letter, Folio, Legal)
Page 85: Setting The Color Control
Setting the Color Control Due to shrinkage that can occur during the fusing process, the image size may need to be adjusted between the front and rear printer. Follow the instructions below to adjust image size. For additional information refer to page 2-12.
Page 86: Front Side/Front Engine
Front Side/Front Engine The reduction value for the Front Side/Front Engine should remain at 0% because there is no paper shrinkage.Front Side/Rear Engine. Compare the lines printed by the front and rear engine. If the lines printed by the rear engine do not align with the lines printed by the front engine, perform the following steps.
Page 87: Back Side/Back Engine
Back Side/Back Engine Compare the lines printed by the front and rear engine. If the lines printed by the rear engine do not align with the lines printed by the front engine, perform the following steps. 1. For Vertical line adjustment make the following selections from the OCP: Printer / Paper Source / Color Control / Tray # / V Direction / Duplex / R: Back Side 2.
Page 88: Paper Pattern
Paper Pattern Each paper tray can be preset with up to 16 different patterns (profiles) using the OCP. The settings include Paper Size Paper Type Paper Color Paper Weight Color Control Tray Adjust Detach Voltage H Positioning All 16 patterns for all trays are set to default values and can be changed to suit your printing requirements.
Page 89: Registering A Paper Pattern
3. Press the Details button. The screen on the left is displayed. 4. Set the desired items (Paper Size, Paper Type, Paper Weight, Tray Adjust, etc.) as desired. Use the more ( ) button to toggle between the screens. NOTE page 3-21 Refer to for Tray Adjust instructions.
Page 90: Load A Registered Pattern
Load the pattern using the instructions that follow. Load a Registered Pattern To use a registered pattern perform the following steps: 1. From the OCP make the following selections: Printer / Paper Source / Paper Pattern / Preset Load / Tray #. The following screen is displayed.
Page 91 3-32 Paper Handling...
Page 92: Chapter 4. Web Utilities
Chapter 4 Web Utilities What This Chapter Provides This chapter contains information on the following topics: Overview Access and Security Accessing the Web Utilities Status Options System Options Using the Accounting File Web Utilities...
Page 93: Overview
Overview The Web Utilities give you the power to access the printer through the Internet or your company’s Intranet. You can use the Web Utilities to perform many functions, which are divided into three main areas: Status, System, and Service. The options available in each area are listed below.
Page 94: Access And Security
Often, the status of an item is indicated with a colored button or graphic. Three colors are used throughout the Web Utilities to graphically display the status of various items. Green indicates a normal condition. Yellow indicates a warning condition (e.g., low paper, low toner, consumable near end of life).
Page 95: Accessing The Web Utilities
Accessing the Web Utilities To access the Web Utilities, enter the IP address of the DDP Server in the address bar of your Internet browser. The DDP Server Home Page will be displayed. Choose Front Engine or Rear Engine. The Home Page is the first page that will be displayed.
Page 96: Status Options
Status Options Each of the options available under Status are described in the following table. Access to the Status options is not restricted by a password. Option Description Displays printer configuration and status. Displays information on the printer, General contact, language, printer location, printer name, and printer uptime. Displays the size, type, color, and weight of the paper in each tray.
Page 97: Status-General
Status-General The Status-General page displays the status of the print engine, paper trays, finisher, consumables, all installed options, and Service Contact information. It also allows you to select the desired language for your web pages. NOTE Only the options that are installed will be displayed on the Status-General page. A colored button is located on each part of the printer to graphically indicate the condition of the item.
Page 98: Status-Tray
Status-Tray The Status-Tray page displays the status of the paper trays. For each paper tray, the size, type, color, and weight of the paper is noted. The amount of paper in each tray is graphically displayed in the far right column. Click the paper source button (1, 2, 3, HCF or MBT) to set the desired paper size for each tray.
Page 99: Status-Finisher
Status-Finisher The Status-Finisher page displays the status of the finisher elements, such as the position of the cover, and the condition of the stacker and staple cartridges. A colored button graphically indicates the condition of each element. Green indicates a normal condition. Yellow indicates a warning condition (e.g., consumable near end of life).
Page 100: Status-Container Stacker
Status-Container Stacker The Status-Finisher page for the Container Stacker option displays information on each stacker installed. For each stacker, the basket size and paper size is displayed. The amount of paper in each stacker is graphically displayed in the far right colum. This page refreshes automatically every 30 seconds.
Page 101: Status-Consumables
Status-Consumables The Status-Consumables page graphically displays the status of the printer consumables. This includes the status of the toner, developer mix, fuser web, drum unit, charger and corotron. [Front Engine] [Rear Engine] A colored button graphically indicates the condition of each element. Green indicates a normal condition.
Page 102: Status-Errors
Status-Errors The Status-Errors page displays the error counts for the printer. This information is useful to Service and Technical Support personnel. Optionally, you can click the Update button to refresh the display on demand. Web Utilities 4-11...
Page 103: Status-Usage
Status-Usage The Status-Usage page displays the number of pages left before the next preventative maintenance (PM) service, as well as Toner Coverage* or Click Charge Count* paper usage information. The Current Period value is increased when a page is printed. The Lifetime value is increased when the engine picks up a paper from an input tray.
Page 104: Status-Network
Status-Network The Status-Network page displays the current network address information. MAC Address - Current information is displayed. This address cannot be changed. IP Address - Current information is displayed. This address can be changed using the System Configuration page. (Network Administrator or Service Technician only).
Page 105: Status-Revision
Status-Revision The Status-Revision page displays revision information for each installed component of the printer (e.g., engine firmware and controller software). This information is useful to Service and Technical Support personnel. 4-14 Web Utilities...
Page 106: Status-Reports
Status-Reports The Status-Reports page displays all available printer reports as links. If the PostScript option is not installed on your system, the PostScript reports are not displayed. Simply click on the desired report to print it. NOTE This page is not available during a print job. Web Utilities 4-15...
Page 107: System Options
System Options Each of the options available under System are described in the following table. You must have the System password to access or update these Web pages. NOTES It is the responsibility of the servicing dealer and/or system administrator to set and secure passwords in the Web Utilities.
Page 108: System-General
System-General The System-General page displays customer, printer, and service contact information. The printer and service contact information you enter here is displayed on the Status- General page which is available to all users. After making the desired changes, click Submit to update the settings. Web Utilities 4-17...
Page 109: System-Printer
System-Printer Paper Source The Paper Source page displays the paper size, paper type, paper color, paper weight, and tray adjust information for the selected paper source. To select a paper source, click on 1, 2, 3, HCF, or MBT near the top of the page. The selected paper source is highlighted in yellow.
Page 110: Paper Pattern
Paper Pattern The Paper Pattern page displays the paper size, paper type, paper color, paper weight, paper position, color control, H positioning, and detach voltage. It also gives you access to the current values. Web Utilities 4-19...
Page 111: Options
Options The Options page displays additional printer parameters. 4-20 Web Utilities...
Page 112: System-Finisher
System-Finisher Staple Error This page indicates that printing will stop when the Standard Finisher runs out of staples during a staple job. There is no user input for this page. Web Utilities 4-21...
Page 113: Short Stacking
Short Stacking The Short Stacking page allows you modify the detection of Stacker Full. After making any desired changes, click Submit to update the setting. 4-22 Web Utilities...
Page 114: System-Configuration
System-Configuration Password The System-Configuration Password page lets you modify the system password. After filling in the required information, click Submit to update the password. Web Utilities 4-23...
Page 115: Calendar
Calendar The Calendar page lets you view or modify the system date and time information. To modify any of these settings, make the desired changes, and click Submit to update the settings. 4-24 Web Utilities...
Page 116 Misc. The Misc. page allows you to view or modify the Energy Save Time, Country Code settings, Sample Print, Forced 184 Mode and Output Cascade, After making the desired change, click Submit to update the setting. Web Utilities 4-25...
Page 117 Tray Grouping You can define the grouping of input tray (paper source) by accessing this item, Input trays that belong to the same group will be handled as one physical tray. Click the submit button to make the definition effective. NOTE The Tray Grouping function is effective to all input trays except MBT.
Page 118: Network
Network The System-Configuration Network page allows you view and modify the configuration setting for the onboard network controller. After making any desired changes, click Submit to update the settings. Web Utilities 4-27...
Page 119: System-Accounting
System-Accounting The System-Accounting page displays detailed accounting information that you can use to monitor and control your printer resources. NOTE The data shown on the Accounting file relates to the selected engine only (Front or Rear). 4-28 Web Utilities...
Page 120 The accounting information displayed on the web page includes: the number of pages left before the next PM service the closing date of the period the percent of toner coverage for the last printed document, the current billing period, and the last three billing periods NOTE Toner coverage data may be disabled at your installation.
Page 121: System-Jobs
System-Jobs The System-Jobs page displays all of the jobs in the system. For each job, all available information is displayed. Jobs can be monitored or cancelled from this page. To cancel a job, simply check the box in the Select column for the job(s) you want to cancel and click Submit. Click Update to refresh the display.
Page 122: System-Dealer
System-Dealer The System-Dealer page contains the dealer’s name and addresses. Additional information can be entered in the Message Line text boxes. The information entered here is displayed on the Vendor page which is available to all users. Web Utilities 4-31...
Page 123: Using The Accounting File
Using the Accounting File The accounting file contains detailed usage information that you can use to monitor and control your printer resources. The file contains precise usage data that gives you the power to calculate accurate and timely usage data on your printer supplies and service.
Page 124 With the Web Utilities, authorized users have quick and easy access to the information in the accounting file. Follow the instructions on page 4-4 to access the Web Utilities. The System-Accounting web page, shown above, displays actual usage information for the latest job and for specific time periods. Authorized users can monitor paper and toner usage, as well as the number of pages left in the current PM cycle.
Page 125 If you click (or double-click, depending on your browser) on the icon in the Download column, the accounting file is displayed on the web page without any formatting. 4-34 Web Utilities...
Page 126 Fields in the Accounting Record Field Name Description Job Id Internal ID. Record Version Accounting file format version. Completed Status Canceled Session Id Internal ID. Network I/F Channel Source Offline Printing (Status Page, Test Print, etc.) Reserved. PDL Source Reserved. File Size File size in bytes.
Page 127 Fields in the Accounting Record Plain. Bond. Color. Label. Letterhead. Pre-printed. Media n Type* Pre-punched. Recycled. Special. Transparency. Pre-punched Transparency. Other. Media n Weight* Media weight in lbs. or g/m No tray. Tray 1. Tray 2. Tray 3. Media n Hopper* MBT.
Page 128: Chapter 5. Troubleshooting
Chapter 5 Troubleshooting What This Chapter Provides This contains the following information. Guidelines Flowchart Basic Troubleshooting Tips General Printing Problems Print Quality Problems Duplex Printing Problems Printing Notes OCP Display Messages NOTE The following sections provide troubleshooting guidelines. If you are still unable to resolve a problem, contact your authorized service center.
Page 129: Guidelines Flowchart
Guidelines Flowchart Determine the type of problem. The printer cannot Cannot perform The printer cannot Problem with print print jobs because be powered on. be connected to quality. of a printer error. the host system. Check the device Check the OCP Check if the main Check paper, address definition...
Page 130: Basic Troubleshooting Tips
Basic Troubleshooting Tips The following are some common situations that can cause a variety of problems. Before you look for a specific problem use the tips in this list. Check the power and all cables to the printer. Check the printer OCP for information. If possible, print the Status Page from the Reports menu and verify that the settings match your configuration.
Page 131: General Printing Problems
General Printing Problems If this happens Try this • Check pick rollers and clean area of problem paper source. Paper handling problems • Straighten paper stack of problem paper source. (jams) • Confirm paper size in printer driver, paper tray, and OCP. •...
Page 132: Print Quality Problems
Print Quality Problems If this happens Try this • Paper does not meet specification. - See “Media Guidelines” on page C-1 • Moisture content is too high. - Replace with newly unwrapped paper. Page is wrinkled or printed • The side guide is not adjusted properly. characters are blurred - Adjust to proper size.
Page 133: Duplex Printing Problems
If this happens Try this • Moisture content is too high. - Replace with newly unwrapped paper. • Paper does not meet specification. - See “Media Guidelines” on page C-1. • Creased or wrinkled paper is loaded in the tray. - Removed damaged paper or replace with newly unwrapped paper.
Page 134: Printing Notes
Printing Notes Duplex on Transparency When duplex printing and Transparency, Transparency-pp, or Label stock are specified at the same time, the job is delivered in simplex mode. Input Tray PCL The MBT cannot be included in PCL Tray Auto Select. If the MBT is included, and even if the specified paper is loaded in the MBT, printing will stop and the OCP will prompt you to load the correct paper size to the MBT.
Page 135 Staple Feasible Paper Weight When stapling is specified and the paper weight exceeds 34 lb. (128 g/m ) the printer will deliver the job offset with no stapling. Staple/Offset When stapling and offset are both specified, the job is delivered stapled with no offset.
Page 136 Banding may happen when printing half tone. This phenomena happens when papers go into the fuser unit or papers go out from the regist rollers. Banding may happen when half tone printing to thick papers (much stiffness). This phenomena happens when papers go into the fuser unit or papers go out from the regist rollers.
Page 137: Network Problems
Network Problems The following lists some common causes and solutions for network problems. If you suspect printing problems are network related, contact your System Administrator. 1. Is the Ethernet cable broken or otherwise abnormal? Change the Ethernet cable. 2. Is the host interface running normally? Test printing using a different host.
Page 138: Ocp Display Messages
OCP Display Messages The OCP displays the printer status with 1- to 2-line messages. There are three types of messages: status, warning, and error messages. The following table lists the messages in alphabetical order. Each message is explained and a corrective action is given when applicable.
Page 139 Message Description Corrective Action Developer Error An error occurred when replacing the Retry. If the error occurs again, contact Retry Operation E047 developer mix. an authorized Service Technician. Developer Mix End of Life The developer mixture needs to be Replace developer. Printing will resume Replace Developer E012 exchanged.
Page 140 Message Description Corrective Action H Pos Sensor Error Image Sensor (H Pos Sensor) is dirty. Clean the Image Sensor. Clean H Pos Sensor E01F Getting Time xxx.xxx.xxx Getting the time None HCF Open The door of the high capacity feeder is Close the door.
Page 141 Message Description Corrective Action Multi Feed Jam Tray x Two sheets were fed from the tray. x is Remove the jammed paper. Remove Paper E15x the tray number. Out of Front Staples The front stapler unit of the Standard Replace the front staple cartridge. Load Staples Finisher is out of staples.
Page 142 Message Description Corrective Action Paper in Return Path Paper jam on return path 3. Remove the jammed paper. Remove Paper E05D Paper in Stacker x Paper jam in stacker. x is the stacker Remove the jammed paper. Remove Paper number. Paper in Stacker x Top Paper jam in stacker.
Page 143 Message Description Corrective Action Paper Jam Finisher Paper jam in the Standard Finisher Remove the jammed paper. Remove Paper E1D5 exit. Paper Jam Finisher Paper jam in the bypass of the Remove the jammed paper. Remove Paper E1D6 Standard Finisher. Paper Jam Finisher Paper jam in Standard Finisher exit.
Page 144 Message Description Corrective Action Paper Jam Regist. Station Paper jam on skew path (simplex). Remove the jammed paper. Remove Paper E111 Paper Jam Regist. Station Paper jam before skew path (duplex). Remove the jammed paper. Remove Paper E112 Paper Jam Regist. Station Paper jam on skew path (duplex).
Page 145 Message Description Corrective Action Paper Out Tray 3 Tray 3 is out of paper. xxx is the paper Load the requested paper in tray 3. Load xxx E003 size. The specified paper tray is out of Paper Out Tray Name Load paper into the tray.
Page 146 Message Description Corrective Action Sleep mode is cancelled when 1. the printer is On Line The Energy Save time has been 2. any OCP key is pushed. Sleep Mode reached and the printer is in energy 3. the consumable counter is reset saving mode.
Page 147 Message Description Corrective Action Tray 1, 2, or 3 The wrong paper size is loaded in the Load the specified tray with the Load xxx E090 tray. requested paper size. Tray 1, 2, or 3 Load the specified tray with the The specified tray needs paper.
Page 148: Troubleshooting
Note 3: If screen D is displayed in the “Ready” status, please execute Backup as following procedure. Troubleshooting 5-21...
Page 149: Chapter 6. Care And Maintenance
Chapter 6 Care and Maintenance What This Chapter Provides This chapter contains the following information: Replacing Consumables and PM Parts Clearing Paper Jams Cleaning the Printer Replacing the Color Kit Handling and Storing Consumables Care and Maintenance...
Page 150: Replacing Consumables & Pm Parts
Replacing Consumables & PM Parts When a consumable needs to be replaced, the printer stops printing and displays an error message indicating which consumable should be replaced. The following table shows the life expectancy of each consumable. Consumable Average Life Expectancy Toner (Black) 36,000 images (5% coverage Toner (Color)
Page 151 Print Utilization - if less than 80%, projected consumable life may become shorter. Print Density Care and Maintenance...
Page 152: Adding Toner
Adding Toner 1. Open the Toner Supply Cover. Toner Supply Cover Toner Hopper Unit 2. Prepare a toner bottle. CAUTION When you supply the toner, the toner color must be the same color indicated in the label on the Toner Hopper Unit. The toner color is shown in the label on toner bottle or toner box.
Page 153 3. Make sure that the mouth of the toner bottle is closed. Shake the toner bottle up and down about six times, then turn the toner bottle upside down and shake it again. 5 - 6 times 5 - 6 times CAUTION Toner is not harmful to the human body, but if some toner has come in contact with your skin or clothes, you should wash it immediately with...
Page 154 4. Peel the toner seal film. NOTE Before peeling the toner seal film, make sure that the projection of the toner bottle cap is located at the click point. If it is not, turn the bottle cap counterclockwise to move the projection to the click point as shown in the figure below, and then peel the seal film.
Page 155 6. Hold the top of the bottle and tap the side to transfer the toner into the Toner Hopper Unit. 7. When the toner bottle is empty, turn it back in a half circle and take it out. Empty Toner Bottle Toner Supply Cover 180°...
Page 156: Replacing The Toner Collector Bottle
Replacing the Toner Collector Bottle When the OCP displays the message Toner Bottle Full, replace the Toner Collector Bottle with a new empty bottle. 1. Open the Toner Collector Bottle Cover and the Inner Cover. (The Toner Cover Door is located at the right side of the printer next to the MBT.) 2.
Page 157: Replacing The Developer Mix
6. Dispose of the full toner bottle properly. WARNING! Waste materials should be disposed of or incinerated under conditions which meet all federal, state and local environmental regulations. Since regulations may vary from one region to another, check with the agency that governs waste disposal in your area for proper procedures.
Page 158: Exhausting The Developer Mix
Exhausting the Developer Mix 1. Take the empty developer bottle out of the box. 2. Open the Front Cover of the printer. 3. Attach the empty developer bottle to the Developer Unit Duct so that the slot of the bottle fits the projection of the duct. Projection Slot 4.
Page 159 5. To start the exhaust process, make the following selections from the OCP: Setup / Consumable / Front Engine or Rear Engine / Developer Mix / Exhaust The exhaust process takes approximately 2 minutes. 6. Remove the developer bottle by turning the bottle cap back about 160 degrees in the direction shown below.
Page 160: Supplying The Developer Mix
Supplying the Developer Mix 1. Prepare a new developer bottle. CAUTION When you supply the developer mix, the color of the developer mix must be the same color indicated in the label right under developer duct of the Developer Unit.The use of developer mix not suited may cause serious trouble.
Page 161 3. Remove the duct cap from the developer duct. 4. Place the new developer bottle onto the developer unit duct. 5. Lock the bottle in place by turning the developer bottle cap about 160 degrees in the direction shown below. °...
Page 162 6. To start the replacement process, make the following selections from the OCP: Setup / Consumable / Front Engine or Rear Engine / Developer Mix / Supply The replacement process takes approximately 2 minutes. (Maximum replacement ½ time is 4 minutes.) 7.
Page 163: Replacing The Drum Unit
Replacing the Drum Unit To remove the Drum Unit: 1. Open the Front Cover of the printer. 2. Turn the handle clockwise to release the Drum Unit. Handle 3. Turn the Drum Center Lock until the tab on the side of the lock appears. Push the tab to release the Lock.
Page 164 4. Using the grip of the front side of the drum unit, pull it out until the stopper behind the unit catches, then hold the handle and lift the drum unit to remove it. Drum Unit Handle Drum Unit Front Guide 6-16 Care and Maintenance...
Page 165 To install the new Drum Unit: 1. Align the groove on both sides of the Drum Unit to the Drum Unit Front Guides that are located on the front side of the Console Frame. Push the front grip of the Drum Unit until the Drum Unit is set in the proper position.
Page 166 5. To clear the usage counter for the Drum Unit, make the following selections from the OCP: Setup / Consumable / Front Engine or Rear Engine / Drum Unit / CAUTION Disposal of the used drum unit is the user’s responsibility.Dispose of it in accordance with local industrial waste laws.
Page 167: Replacing The Fuser Cleaning Web
Replacing the Fuser Cleaning Web To remove the Fuser Unit: 1. Open the Front Cover of the printer. WARNING! The Fuser Unit is very hot. Do not touch any parts of the Fuser Unit except those parts which are used to replace the Fuser Cleaning Web. Do Not open the Fuser Unit and Tray 1 at the same time.
Page 168 3. Open the Web Holder Plate as shown below. Web Holder Plate 4. Pull the handle up and use it to lift the Fuser Cleaning Web out of the Fuser Unit. Handle Fuser Cleaning Web Fuser Unit 6-20 Care and Maintenance...
Page 169 To install the new Fuser Cleaning Web: 1. Slide the Fuser Cleaning Web into the slots of the Fuser Unit and lock it into place by pushing down the handle. Handle Slot Slot 2. Close the Web Holder Plate and push the Fuser Unit back in. 3.
Page 170: Replacing Staples (Standard Or Booklet Maker Finisher)
Replacing Staples To replace staples in the Finisher, follow the steps below. Replace the staple cartridge when LOW STAPLE (R) or LOW STAPLE (F) is displayed on the OCP. 1. Open the Finisher Front Cover. 2. Pull out the stacker unit using the handle. 6-22 Care and Maintenance...
Page 171 3. Pull up the cartridge housing, then remove it by sliding it along the stapler rail. 4. Remove the empty cartridge from the cartridge housing. 5. Insert the new cartridge into the housing. NOTE Do not remove any staples remaining in the housing, otherwise, the first set output to the Finisher will not be stapled.
Page 172 6. Insert the cartridge housing by sliding it along the stapler rail, then push it down and in to secure it in place. 7. Return the stacker unit to its original position. 8. Close the Finisher door. 6-24 Care and Maintenance...
Page 173: Clearing Paper Jams
Clearing Paper Jams When a paper jam occurs, an illustration of the printer is displayed on the OCP with a highlighted box indicating the paper position. 1. If the illustration indicates paper is in the Input Station, open the IS cover first and remove the paper.
Page 174 The following shows the correlation between error code and paper jam location. Finisher Rear Engine Relay Unit Front Engine Upper Tray Input Station Elevator Tray E0C2 E064 E0C3 E065 E0C4 E066 E0C5 E067 E0C6 E068 E0C7 Fuser Drum Unit E070 E05A Regist E056...
Page 175 Multi Feed Jam E157 E158 E159 E15A E15B Drum Wrap E15C Fuser Jam Over Skew E118 E15D Flip Jam E128 E150 E119 E15E E129 E134 E151 Paper Feed E152 Out Jam E153 E134 E154 E135 E155 Drum Unit Fuser Regist Jam Flip Regist E110...
Page 176: Vertical Path Cover (Front Engine)
Vertical Path Cover (Front Engine) Follow the steps below to clear paper from the Vertical Path Cover. NOTE The Vertical Path Cover is also referred to as the “Input Station Cover” (IS cover). 1. Open the Vertical Path Cover and remove the jammed paper. Paper along the paper path is automatically ejected from the Vertical Path Cover.
Page 177: Relay Unit Area
Relay Unit Area Follow the steps below to clear paper from the Relay Unit area: 1. Open the Relay Unit front cover and the Tab. 2. Remove the jammed paper. 3. Open the Switch Back Cover. NOTE The Switch Back Cover is located on the left side of the printer, but is accessed from inside of the Relay Unit.
Page 178 4. Turn the Fuser Unit Handle to the RELEASE position and rotate the blue knob in the direction shown below to remove the jammed paper. NOTE The jammed paper may come out of the slit below the cove Fuser Unit Handle Knob Slit...
Page 179 8. Open Paper Guide B and remove the jammed paper Paper Guide B 9. Close Paper Guide B. 10. Open the IS Cover and rotate the blue knob in the direction shown to remove the jammed paper. Knob IS Cover Care and Maintenance 6-31...
Page 180 11. If paper is jammed in the section marked “A” below, loosen the Thumb Screws, open the Paper Guide C. Thumb Screw (Black Knob) 12. Remove the jammed paper, then close the Paper Guide C and tighten the Thumb Screw. Paper Guide C 13.
Page 181 14. Remove jammed paper from the bottom. 15. Verify Paper Guide A and B are securely closed. 16. Touch on the OCP to clear any error messages. Care and Maintenance 6-33...
Page 182: Paper Feed Block Area (Front And Rear Engine)
Paper Feed Block Area (Front and Rear Engine) Follow the steps below to clear paper from the Paper Feed Block area. 1. Open the Front Cover. 2. Turn the TH handle and Fuser handle to the RELEASE position. Fuser Handle TH Handle 6-34 Care and Maintenance...
Page 183 3. Rotate the blue knobs as shown below to remove any jammed paper. Knobs Paper Guide Tabs 4. Turn the TH handle to the LOCK position. 5. In duplex printing, remove any jammed paper from the Paper Guide Tab. While holding the Paper Guide Tab up, rotate each blue knob as shown below to remove any jammed paper.
Page 184 7. If a paper jam occurs in the Fuser Unit, hold up the fuser Latch and pull out the Fuser Unit. Fuser Latch Fuser Latch Fuser Unit Fuser Unit 8. Lower the Fuser Unit Handle and remove the jammed paper. Fuser Latch Jammed paper Fuser Handle...
Page 185: Trays 1, 2, And 3
Trays 1, 2, and 3 Follow the steps below to clear paper from Trays 1, 2, and 3. Tray 1 WARNING! Do not open Tray 1 if the Fuser Unit is pulled out. The printer may tip over causing personal injury or damage to the printer. 1.
Page 186: Mbt (Multi-Bypass Tray)
MBT (Multi-bypass Tray) Follow the steps below to clear paper from the MBT. 1. Remove the jammed paper by pulling it out in the direction shown below. 2. Touch on the OCP to clear any error messages. HCF (High Capacity Feeder) Follow the steps below to clear paper from the optional HCF.
Page 187: Tab Stock Jam Recovery
2. Take out the Top Cover and remove any jammed paper. 3. Return the Top Cover to its original position and close the door of the HCF. 4. Touch on the OCP to clear any error messages. Tab Stock Jam Recovery If a jam occurs when the tab stock is in the paper path, follow the steps below to clear the printer and resume your print job.
Page 188: Finisher Jam (Standard Or Booklet Maker)
Finisher Jam If a jam occurs in the finisher, follow the steps below to clear the jam and resume the print job. For the Publishing Finisher or the Container Stacker, please refer to the relevant User’s Guide. 1. Open the Finisher Front Cover. Finisher Front Cover 2.
Page 189 3. Open the Switch Back Cover and remove the paper. NOTE The Switch Back Cover is located on the left side of the printer but is accessed from inside of the Finisher. 4. Open the Front Cover and turn the fuser unit handle to the Release position and rotate the blue know in the direction of the arrow to remove the paper.
Page 190 6. Pull out the Stacker and remove the paper from the Delivery Tray. 6-42 Care and Maintenance...
Page 191: Clearing Wedged Staples
Clearing Wedged Staples Follow the steps below to clear wedged staples. 1. Open the Finisher Front Cover. 2. Pull out the stacker unit using the handle. 3. Pull up the cartridge housing and slide it along the stapler rail to remove it. Care and Maintenance 6-43...
Page 192 4. Pull the lever of the cartridge, then open the cover. Cover Cartridge Lever 5. Remove the wedge staples. 6. Close the cover. 6-44 Care and Maintenance...
Page 193 7. Insert the cartridge by sliding it along the stapler rail. Push in and down to secure it in place. 8. Return the stacker unit to its original position. 9. Close the finisher front cover. Care and Maintenance 6-45...
Page 194: Cleaning The Printer
Cleaning the Printer In order to maintain print quality, thoroughly clean the printer following the instructions below. When cleaning the printer, pay particular attention to the notes and cautions for safe maintenance. CAUTION Power OFF the printer prior to cleaning. Do not use solvent on the printer.
Page 195: Cleaning The Printer Covers
Cleaning the Printer Covers 1. Wipe with a water-moistened, lint-free, soft cloth. 2. Dry with a clean, lint-free soft cloth. Cleaning the Inside of the Printer 1. Open the Front Cover. 2. Using a dry, lint-free cloth, clean inside the Front Cover by wiping any visible toner away.
Page 196: Cleaning The Toner Bottle Joint
2. Clean inside the tray, especially the corners, by wiping any visible toner away with a dry lint-free cloth. 3. Load the paper back into the tray and close the tray. Cleaning the Toner Bottle Joint 1. Open the Toner Supply Cover. 2.
Page 197 4. Clean the Paper Guide, TR Guide, and the Lower Stay (C), and NIP Guide by wiping any visible dust away with a dry lint-free cloth. Drum Wrap Sensor Lower Stay (C) Conveyance Belt TH Handle Paper Guide NIP Guide TR Guide 5.
Page 198: Cleaning The Toner Collector Bottle Area (Front And Rear Engine)
Cleaning the Toner Collector Bottle Area (Front and Rear Engine) 1. Turn off the power. NOTE If the power is not turned off prior to removing the Toner Collector Bottle, the counter will be reset. 2. Open the Toner Collector Bottle Cover and the Inner Cover 3.
Page 199: Cleaning The The Trays And Finsher Area
Cleaning the the Trays and Finsher Area Sample Tray Clean Exit Roller with Vacuum Cleaner Elevator Tray Care and Maintenance 6-51...
Page 200: Cleaning The Image Sensor And Multi Feed Sensor (Front And Rear Engine)
Cleaning the Image Sensor and Multi Feed Sensor (Front and Rear Engine) 1. Open the IS Cover. 2. Insert the top of the blower in the gap of the outer Paper Guide Assembly and the Paper Guide Stay Assembly. 3. Squeeze the blower to force air into the area. Repeat approximately every 5 cm along the width of the Paper Guide.
Page 201: Replacing The Color Kit
Replacing the Color Kit 1. Open the Front Cover of the Rear Engine. 2. Pull the lever to open the top cover. Top Cover Lever 3. Lift the top cover all the way up until the arm is locked. Top Cover 4.
Page 202 Remove the Developer Unit 1. Lift up the Lever. 2. Using the Developer Duct, slowly pull out the Developer Unit until the handle is accessible. Use the Handle and the Duct to completely pull out and remove the Developer Unit. Lever Duct Handle...
Page 203 Attach the Toner Hopper Shutter 1. Slide the Toner Hopper Shutter toward the back and align the two projections on the Shutter with the oval openings on the Hopper Unit. 2. When the Shutter and Hopper Unit are aligned, push up to set the Shutter in place. 3.
Page 204 4. Pull out the Toner Hopper Unit using the two handles. 5. Install the new color Toner Hopper Unit in the reverse order. 6. Pull down the Latch and remove the Toner Hopper Shutter. 7. Install the new color Developer Unit in the reverse order. See page 6-54.
Page 205 8. Lift the Arm and close the Top Cover. 9. Press the area marked “A” to lock the Top Cover. 10. Close the Front Cover. Top Cover Front Cover Care and Maintenance 6-57...
Page 206: Handling And Storing Supplies And Consumables
Handling and Storing Supplies and Consumables Paper Proper handling and storing of paper are important to optimize the performance of the printer. For best results, follow the instructions below. See Appendix C for more details on purchasing, loading, storing, and troubleshooting paper. When Purchasing Refer to Appendix C for paper specifications.
Page 207: Replacing The Charger Unit (Rear Engine Only)
Replacing the Charger Unit (Rear Engine Only) The OCP displays “Clean Charger Unit” when the charger unit needs to be replaced (every 200,000 images). The replace the charger unit, perform the following steps. 1. Open the Rear Engine Front Cover. 2.
Page 208 3. Remove the charger stopper by removing the purple thumbscrew. (Using the special tool may make it easier to remove the thumbscrew. Charger Stopper Thumbscrew (64mm) Charger Half Blank Grid Special Tool CAUTION Take care not to touch the grid wires. Touching the grid wires with your fingers may cause the grid to become contaminated and may cause print quality problems.
Page 209: Reset Charger Counter
Reset Charger Counter To reset the charger counter, make the following selections from the OCP: Setup / Consumables / Rear Engine / Charger / Care and Maintenance 6-61...
Page 210: Replacing The Corotron Unit (Rear Engine Only)
Replacing the Corotron Unit (Rear Engine Only) The OCP displays “Clean the Corotron Unit” when it needs to be replaced (every 200,000 images). To replace the corotron unit, perform the following steps. NOTE There is an extra corotron unit in the accessory box. Store the used corotron unit in the accessories box or other safe place.
Page 211 3. Remove the 2 screws securing the black plastic cover on the TH assembly. Connectors Brown Violet Black Corotron Unit Sensor Cable Thumbscrew (79mm) Motor Cable TH Cable Cover Special Tool Thumbscrew (42.5 mm) 4. Unplug the 2 connectors, disconnect the cable from the cable clamp located on the bottom side of the TH assembly, and remove the TH assembly.
Page 212: Reset The Corotron Counter
Reset the Corotron Counter To reset the corotron counter make the following selections from the OCP: Setup / Consumable / Rear Engine / Corotron / 6-64 Care and Maintenance...
Page 213: Toner And Developer
Toner and Developer Proper handling and storage of the toner bottle and developer bottle are important to optimize printer performance. For best results, follow the instructions below. When Purchasing Use only toner and developer which are specified for the printer. Print quality may be degraded and troubles may occur if using toner and developer that does not meet the specification.
Page 214: Detach Voltage Adjustment
Detach Voltage Adjustment The Detach Voltage is sensitive to elevation, humidity, and paper type. The default “ setting is 144”; however, it may be necessary to adjust the setting based on the conditions at the installation site. E118, E119, E128, and E134 errors are an indication that an adjustment is necessary.
Page 215 3. Perform blank duplex printing on 20 sheets of your paper or Select Printer / Test Print / Print Quality / Text File 4% and select the paper input tray and output tray. 4. Observe whether the duplexed pages are output without an error and record observations.
Page 216: Print Density Adjustment
Print Density Adjustment The print density is adjustable in five levels. Perform adjustment according to the following procedure. 1. Using the OCP select Printer / Options / Print Density. The following screen is displayed. 2. Select either “Front Engine” or “Rear Engine”. The following screen is displayed. 3.
Page 217: Heat Roller Temperature Adjustment
Heat Roller Temperature Adjustment The heat roller temperature is adjustable in three levels. Perform adjustment according to the following procedure. 1. From the OCP, select Printer / Options / Heat Roll Tmp. The following screen is displayed. 2. Select either “Front Engine” or “Rear Engine”. The following screen is displayed.
Page 218: Laser Power Adjustment
Laser Power Adjustment The laser power is adjustable within the range from +15 to –15. Perform adjustment according to the following procedure. 1. From the OCP, select Printer / Options / Laser Power Adj. The following screen is displayed. 2. Select either “Front Engine” or “Rear Engine”. The following screen is displayed.
Page 219: H Positioning Adjustment
H Positioning Adjustment H Positioning is set to either enable or disable for each tray. Perform adjustment according to the following procedure. 1. From the OCP select Printer / Options / H Positioning. The following screen is displayed. 2. Select a tray. The following screen is displayed: 3.
Page 220 6-72 Care and Maintenance...
Page 221: Appendix A. Safety Information
Appendix A Safety Information General For the safety of the personnel and the product, operate the equipment according to the instructions in this user’s guide. The manufacturer will not be responsible for any problems or damage that arise from improper use. Electrical specifications and safety regulations differ from country to country.
Page 222 Front / Rear Engine Front /Rear Engine Safety Information...
Page 223: Certifications
Certifications FCC Notice This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
Page 224: Ce Mark
CE Mark The CE mark applied to this product symbolizes Ricoh Printing Systems’s declaration of conformity with the following applicable Directives of the European Union as of the dates indicated: January 1, 1995: Council Directive 72/23/EEC amended by Council directive 93/68/ EEC, approximation of the laws of the member states related to low voltage equipment.
Page 225: When Installing And Relocating The Printer
When Installing and Relocating the Printer Power Specifications Rated Rated Rated Current Voltage Frequency Input 1: 12A 200-240V 50/60 Hz Input 2: 12A Power Cords WARNING! Connect the power plug only to a properly rated power outlet. Otherwise, a fire or shock hazard may result. Never use multi-plug adaptors to plug multiple power plugs into the same power source.
Page 226 If your printer produces smoke, excessive heat, unusual noises or odors, or if any liquid is spilled into the printer, immediately switch off and unplug the printer. If the power cord is broken or insulated wires are exposed, be sure to get them replaced.
Page 227: Positioning The Printer Safely
Positioning the Printer Safely To prevent the risk of electric shocks and personal injury, fire, and printer damage: Switch off the printer before connecting the interface cable or optional accessory. CAUTION Do not place the printer near heaters or volatile, flammable, or combustible materials.
Page 228: Operating Precautions
Operating Precautions Take care not to allow ties, sleeves, shirts and long hair to be caught in the printer while operating. Be careful not to touch the hazardous parts near the caution labels. Be sure to avoid accidentally powering on the printer or pressing switches on the operator’s panel while operating the printer.
Page 229: Safety Precautions
SAFETY PRECAUTIONS Always keep the area around the printer tidy. Use the printer under the proper lighting (500-1,000 lux.). Keep sufficient space around the printer so the hoppers can be pulled forward. Space required in the vicinity of the printer is as follows: Front side: 1.2 meters Left, right and rear side: 1 meter Do not place anything on the printer.
Page 230 Toner und Entwickler bestehen aus pulverförmigen Partikeln. Vermeiden Sie das Einatmen von Toner oder Entwickler, wenn Substanzen aus Versehen verschüttet werden und in der Luft zirkulieren. Werden diese Substanzen auf den Boden verschüttet, entfernen Sie sie sofort rait einem mit Wasser angefeuchteten Tuch. Belassen Sie diese Substanzen nicht auf dem Boden.
Page 231: Care Of Printer Supplies
Care of Printer Supplies Store the paper, toner, and other supplies in a place free from direct sunlight and away from any heating apparatus. Keep them in a dry, cool, clean environment. Store paper that has been removed from its wrapper, but not loaded into the drawer, in a sealed, plastic bag in a cool, dark place.
Page 232 A-12 Safety Information...
Page 233: Appendix B. Printer Specifications
Appendix B Printer Specifications What This Appendix Contains This appendix contains specification information pertaining to the following topics. Base Printer Printing Speed Consumables Printer Specifications...
Page 234: Finisher
Specifications Base Printer Design and specifications are subject to change without notice. Item Specification Imaging Method Electro-Photography. Exposure System Semiconductor 2 laser beam (laser diode) scanning. Image Resolution 600 x 600 dots per inch (dpi). Printable Area Full size of the paper Controller Egret3R controller with PowerPC 750FX 800MHz Up to 600,000 images (184 imp)
Page 235: Printing Speed
Printing Speed Paper size and printing speed are shown in the following tables. These speeds are applicable when printing 2 or more pages to a standard tray. Black/Black Printing Simplex Duplex Simplex Duplex Paper Size Tray 1, 2, 3, HCF Tray 1, 2, 3, HCF ppm/ipm ppm/ipm...
Page 236: Black/Color Printing
Black/Color Printing Simplex Duplex Simplex Paper Size Tray 1, 2, 3, HCF Tray 1, 2, 3, HCF ppm/ipm ppm/ipm ppm/ipm Approx. 92/184 Approx. 92/184 Approx. 82/164 Approx. 92/184 Approx. 92/184 Approx. 82/164 Approx. 92/184 Approx. 92/184 Approx. 82/164 Approx. 50/184 Approx.
Page 237: Consumables
Consumables The expected life of consumables follows. Consumable Life Expectancy Toner (Black) 45,000 images (4% coverage) Developer Mix (Black) 600,000 rotations (480,000 images) Toner (Color) 80,000 images (1.5% coverage) Developer Mix (Color) 600,000 rotations (480,000 images) Drum Unit 500,000 rotations (400,000 images) Fuser Cleaning Web 320,000 images Black: Every other refill of the toner.
Page 238 Printer Specifications...
Page 239: Appendix C. Paper Specifications
Appendix C Paper Specifications Media Guidelines Several types of media can be used in the printer, provided they meet certain guidelines. This appendix provides criteria for purchasing print media. You will also find guidelines for printing on special print media. General Media Recommendations Use high-quality xerographic paper for printing applications.
Page 240 Paper Specifications Characteristics Recommendation Paper Grade No. 1 or No. 4 Xerographic (Note 1) Fiber Composition 100% chemical wood pulp Color White or pastel color Ash Content 18% maximum (Notes 2 and 4) Kaolin or china clay (aluminosilicate) or calcium carbonate. Filler Titanium dioxide or magnesium silicate may be added to improve brightness.
Page 241: Paper Weight
Paper Weight Paper weight (also referred to as basis weight) for the U.S. market is measured as the weight in pounds of a ream of paper in the basic size for that grade of paper. The basic size differs between the various grades of paper. For cross reference information of basis weight for different paper types, see the table below.
Page 242: Paper Composition
Paper Composition Use paper made from 100% chemical wood pulp. Paper that contains mechanically- pulped wood or cotton is not recommended due to natural impurities, such as CaCO that can contaminate the surface of the photoconductor, thereby decreasing the life of the photoconductor and/or the fuser.
Page 243: Paper Smoothness
Paper Smoothness Paper smoothness affects print quality and paper handling. Paper should not have a rough texture. A rough texture provides poor toner adhesion, particularly in “black fill” areas. Neither should the paper be too smooth, as this can also affect toner adhesion. Paper that is too smooth has inadequate friction and can cause paper handling difficulties.
Page 244: Paper Curl
Paper Curl Paper curl is a very significant factor in printer performance. It can affect the printer in the following ways: Paper jam, paper skew and ability to be picked up Paper stacking uniformly in the output stacker Paper wrinkles through the heat roller (fuser). Nearly all paper has curl or a tendency to curl.
Page 245: Recycled Paper
Recycled Paper Recycled paper is made from used paper. The used paper is dissolved into fibers and then mixed with new paper fibers. However, various kinds of low-grade used paper (such as newspapers and magazines) are added to high-grade old paper. The paper manufacturer must have a high level of expertise and exercise strict controls regarding the use of used paper in recycled paper production.
Page 246: Special Media
Special Media The printer can use special media that has been designed and treated for xerographic use. Preprinter paper Prepunched paper Adhesive labels Perforated paper Tab paper Transparencies It is recommended that a small sample (500 to 1000 sheets) of the special paper be tested before production quantities are purchased.
Page 247: Ink Recommendations
Ink Recommendations Ink used in preprinting should be non-volatile and oily. Ink suitable for pre-printing is cured by: Ultraviolet or heat (cured for 1 day) Oxidative polymerization (cured for 7 days) Ink cured by heat (Tinplate Ink) Before using preprinted forms, make sure the ink is completely cured to prevent it from transferring to the printer’s rollers and contaminating the internal printer mechanism.
Page 248: Prepunched Paper
Prepunched Paper Prepunched paper should be flat and without deformation. Do not use paper with ragged or damaged hole edges. Any paper pieces resulting from the punching operation and paper dust should be removed before using. Use prepunched paper with holes that conform to the following specifications: Maximum of four holes.
Page 249: Adhesive Labels
Adhesive Labels An adhesive label is paper with a pressure-sensitive adhesive backing. Label stock consists of three components: the top or face sheet, the adhesive, and the liner or carrier sheet, sometimes referred to as the backing. Note the following points about label stock: When exposed to the heat of the fuser, the label stock should not curl significantly, and the adhesive should remain stable so that it does not release any...
Page 250: Adhesive Label Configuration
Adhesive Label Configuration The illustration on the left shows label stock with space between the individual labels. This can cause paper jams and/or labels to peel off during the printing process. The illustration on the right shows the recommended label stock without spaces between the individual labels.
Page 251: Adhesive Label Specifications
Adhesive Label Specifications Use the following specifications when purchasing label stock. Characteristics Recommendation Total Basis Weight 42 lb. (160 g/m ) (includes face sheet, Notes 2 and 4 adhesive, and carrier) μ Caliper 5.7 mils (145 m) maximum (includes face Notes 1, 2, and 4 sheet, adhesive, and carrier) Face Stock Smoothness (Sheffield)
Page 252: Perforated Paper
Perforated Paper A perforation is a series of holes punched through the paper to aid in the separation of one piece from another. Perforated paper can cause jams, misfeeds, and even printer damage. The following guidelines should be used when ordering perforated paper: Perforations should be free from any burrs and paper dust to avoid multiple feed, contamination, or paper jam problems.
Page 253: Tab Stock
Do not print within a 5 mm area around the perforations. 5 mm (0.2 in) 5 mm (0.2 in) Tab Stock The following sizes and weights of tab stock are supported. Tab Cut Paper Size Paper Weight 3-cut A4/Letter 42 lb. (163 g/m 5-cut A4/Letter 42 lb.
Page 254: Printing Guidelines
Printing Guidelines Printable Area Printable area means the area of the page on which you can print. Print quality can degrade when printing outside the following print area: The printable area is 6 mm (0.24 in) from the top, 8 mm (0.31 in) from the bottom, and 5 mm (0.2 in) from the left and right sides of the paper.
Page 255: Proper Paper Handling
Proper Paper Handling Paper is easily affected by storage conditions such as temperature and humidity. If the proper moisture content of the paper is not maintained, the paper may become deformed and cause paper jams. Take the following precautions to avoid paper problems: 1.
Page 256: Check Paper Quality
Check Paper Quality Carefully examine the paper when unwrapping or before loading into the tray. Discard paper with creases, tears, dog-eared corners, curled edges, wavy edges, or tight edges as it may cause paper jams or paper skewing. C-18 Paper Specifications...
Page 257: Loading Paper
Loading Paper 1. Do not pick up or hold too much paper at one time. For example, when loading 1000 sheets of paper, load them 200-250 sheets at a time. 2. Gently place the paper vertically in the tray. Do not slide the paper into the tray. Check to see that paper is correctly loaded.
Page 258 C-20 Paper Specifications...
Page 259 Glossary Numbers 10/100 BaseT. IEEE 802.3 specification, using unshielded twisted pair wiring and running at 10/100 Mbps. ANSI. American National Standards Institute. The coordinating body for voluntary standards groups within the United States. ANSI is a member of the International Organization for Standardization (ISO).
Page 260 Control Code. A type of PCL language command. An ASCII character that initiates a printer function. Controller. The board that controls the engine. Contains firmware, I/O connectors, RAM, and the main CPU. CPI. Characters Per Inch. CPU. Central Processing Unit. Data.
Page 261 Face down. Printed pages that exit the printer printed side down. Face up. Printed pages that exit the printer printed side up. Factory Defaults. Printer settings applied when the printer is manufactured. HCF. High Capacity Feeder. HDD. Hard Disk Drive. IEEE.
Page 262 OCP. Operator Control Panel. Operating System. Software that controls the execution of programs. Orientation. Position of the print on the page. In Portrait orientation, the print runs from the top to bottom margins across the narrow width of a sheet of paper. In Land- scape orientation, the print runs from the left to right margins along the length of a sheet of paper.
Page 263 RAM. Random Access Memory. A type of internal memory that stores data temporarily. ROM. Read-only Memory. A type of internal memory that is used to store programs and data vital to the printer's basic operation permanently. ScanCenter. An option provided for walk-up copying. Also referred to as ICS in the Guide.
Page 264 Virtual printer. A logical printer definition within the physical printer. To the network server and workstations, each virtual printer appears as a single physical printer. VMS. Digital Equipment Corporation (DEC) operating system. VPT. Virtual Printer Technology. The virtual printer feature of a printer that allows it to appear as multiple printers to other network workstations.

Ricoh DDP184 User Manual

Introduction

Chapter 1. Printer Overview

Chapter 2. Operator Control Panel

Chapter 3. Paper Handling

Chapter 4. Web Utilities

Chapter 5. Troubleshooting

Chapter 6. Care and Maintenance

Appendix A. Safety Information

Appendix B. Printer Specifications

Appendix C. Paper Specifications

Quick Links

Troubleshooting

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Summary of Contents for Ricoh DDP184