Problems With The Wan Interface; Problems With The Lan Interface; Problems Connecting To A Remote Node Or Isp; Table 12-2 Troubleshooting The Sdsl Connection - ZyXEL Communications Prestige 681 User Manual

Prestige 681 SDSL Router

12.2 Problems With the WAN Interface

Table 12-2
Problem
Initialization of the PVC
connection failed.

12.3 Problems with the LAN Interface

Table 12-3
Problem
Can't ping any station on the LAN

12.4 Problems Connecting to a Remote Node or ISP

Table 12-4
Problem
Can't connect to a remote node or
ISP
12-2
Troubleshooting the SDSL connection
Corrective Action
Ensure that the cable is connected properly from the SDSL port to the wall
jack. The SDSL LED on the front panel of the Prestige should be on. If not,
check Menu 24.1 to verify that the Line Status is Synchronizing, then wait 10
minutes until the PVC synchronizes and this field shows Normal. If this field
does not eventually show Normal, go to Menu 2 and check that the Service
Type (Client or Server) and the Transfer Rate are the same as the peer. If
you still have problems, you may need to verify these variables with the
telephone company and/or ISP or the peer router (in a LAN-to-LAN
application).
Troubleshooting the LAN Interface
Corrective Action
Check the Ethernet LEDs on the front panel. The LED should be
on for a port that has a station connected. If it is off, check the
cables between your Prestige and the station.
Verify that the IP address and the subnet mask are consistent
between the Prestige and the workstations.
Troubleshooting a Connection to a Remote Node or ISP
Corrective Action
Go to Menu 4 or Menu 11.1 and verify your Encapsulation for the
remote node. Note that the P681 must reboot when the
Encapsulation method is changed in Menu 4 or Menu 11.1.
Troubleshooting