Sepura TETRA SC2128W User Manual
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Sepura TETRA SC2128W User Manual

Hand-portable radio
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SC21 Series
hand-portable radio

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Summary of Contents for Sepura TETRA SC2128W

  • Page 1 SC21 Series hand-portable radio...
  • Page 2 Although every reasonable effort has been made to ensure the accuracy of the information contained herein and any other referred document, this should not be construed as a commitment on the part of Sepura plc. and the liability of Sepura plc.

  • Page 3: Table Of Contents

    Safety Information Regulatory Your radio at a glance Battery Charging the battery Charging a 'flat' battery Fitting the battery Removing the battery Using Sepura approved batteries Controls & indicators Navi-knob Navigation Keys Soft keys Context keys Status icons LED indicators...
  • Page 4 Help Emergency operation Making an Alarm call Receiving an Alarm call Clearing an Alarm call Power on Alarm call Sound Adjusting the volume Loudspeaker on/off Whisper mode Audible tone alerts Vibration alerts (Haptics) Personalising your radio Invert the display Adjusting the backlight Day/Night mode Adjusting text and icon size Setting the display language...
  • Page 5 Delete all contacts Calls Call types Call History Group calls Individual calls Broadcast calls Quick Calls Smart Calls Modifying your call setup Changing the behaviour of the PTT during TMO group calls Text entry Cursor movement Character sets Messages Message Inbox Opening messages View message details Reply to a message...
  • Page 6 Repeater Mode Callout alerts Responding to Callouts Callout display Group calls to Callout group Information Phase Features Privacy Screen Connector Protector User profiles Man Down Lone Worker Using WAP Browser menu Navigation menu Settings History menu Using bookmarks Call handling GPS position GPS direction GPS reporting options...
  • Page 7 PIN entry Change PIN Unlocking the radio after incorrect PIN entry End-to-End Encryption Zeroising Asset management Labelling RFID tag Customising your radio Revert radio settings to customisation settings Accessories Accessory profiles Belt Clip Shirt/Pocket clip Klick fast stud Fit an accessory GLOSSARY User Guide...
  • Page 8 viii SC21 Series – 07/2017...

  • Page 9: General Information

    Radio Frequency (RF) devices are observed. Sepura products are designed for use by mobile workforces, often working alone, and are intended for use in occupational and controlled conditions. It is recommended that you obtain training on how to operate this product.
  • Page 10 The recommendations made by the International Commission on Non-Ionising Radiation Protection (ICNIRP) have been adopted. All Sepura hand-held products comply with these occupational limits. RF energy interference with electronic equipment Some personal medical devices, such as hearing aids and pacemakers, can be affected by RF energy.

  • Page 11: Regulatory

    Please dispose of your waste product according to your national and local regulations. Contact your service provider or Sepura for information on how to return this product for waste disposal.

  • Page 12: Your Radio At A Glance

    Your radio at a glance Item Description Emergency Button. Press and hold (2 seconds) to initiate an Alarm call. Antenna. Rugged Accessory Connector (sRAC). Provides connection for accessories. Remove the cover to fit the accessory. Refit the cover when an accessory is not in use.
  • Page 13 Item Description Cancel/Home key. Press and hold (2 seconds) to power on your radio. From the Home screen, press and hold (4 seconds) to power off. Press and hold (2 seconds) to return to the Home screen from any other screen. Alphanumeric keypad with backlight and microphone behind.

  • Page 14: Battery

    Fit a new battery if there are any signs of damage. Warning: Risk to personal safety. Sepura TETRA radios have been tested and certified using Sepura approved batteries. The use of non- approved batteries may damage the product, will result in non-...

  • Page 15: Charging The Battery

    Battery chargers Only use Sepura approved battery chargers. Use of non-approved chargers may not fully charge the battery or damage it. Always read the user documentation supplied with the charger for additional safety instructions and how to use it.

  • Page 16: Charging A 'Flat' Battery

    Solid Green Charging complete. Battery has failed to charge and may be not be chargable. Solid Red Contact your service provider or Sepura. The battery may be charged separately from the radio using a battery-only charger. Charging a 'flat' battery...

  • Page 17: Removing The Battery

    Push the safety latch on the bottom of the battery. Lift the battery upwards and remove. Using Sepura approved batteries The radio checks the authenticity of the battery when it is powered on and has a number of battery management features that only work when a genuine...
  • Page 18 Authenticated/Unauthenticated—a Sepura/non-Sepura battery is fitted <serial number>—the serial number of the battery Note: If a non-Sepura battery is fitted, the Charge is reported as 0%, the battery is marked as Unauthenticated and the serial number is not shown. SC21 Series – 07/2017...

  • Page 19: Controls & Indicators

    Controls & indicators Your radio has a number of controls and indicators. Navi-knob The Navi-knob is a continuous rotating knob that in its normal mode is used to adjust the volume. The Navi-knob can also be used to perform various other functions.

  • Page 20: Navigation Keys

    Navigation Keys Your has four navigation keys (left/right/up/down). Action Use to move the scroll bar up and down to see more information Up/Down Scroll a list of options Open the top level menu from the Home Down screen. Repeated presses moves upwards through the options and menu levels until the top level menu is reached.

  • Page 21: Context Keys

    the programmable side buttons all radio keypad keys (1–9, *, 0, #,) Note: During full-duplex PSTN/PBX calls, take care when trying to activate soft keys (designated as 0–9,* and # keys) because they also generate DTMF tones. There are many functions that can assigned to a Soft key. Some functions are activated immediately, such as the keypad lock/unlock or loudspeaker on/off.

  • Page 22: Status Icons

    Set context key shortcut The shortcuts available for selection as shortcuts are set during the customisation of your radio. Note: You can only use the left and right context keys and soft keys on the top level screen (Home Screen). To set a context key Home Screen shortcut 1.
  • Page 23 Icon Description Key agreement Indicates that a cryptographic key agreement is in progress between the radio and the Key Management Centre (KMC) on the network. (See End-to-End Encryption on page 139.). Trunked Mode Operation (TMO) Outgoing TMO call in progress You are in a call that you initiated. Incoming TMO call in progress You are in a call that was initiated by another person or your dispatcher on the TMO network.
  • Page 24 Icon Description DMO Repeater detected Appears when a DMO repeater is detected and the radio can communicate with any other radios in the selected DMO talkgroup which are also in range of the repeater. Repeater ignored Repeater mode off DMO transmission power. The radio has been set to a higher transmission power than the normal transmission power level.
  • Page 25 Icon Description Covert operation mode enabled The radio turns off any visual and sound alerts, and displays this icon when covert operation mode is enabled. Group Focus Appears when Group Focus is enabled, preventing any calls from other talkgroups (other than the selected talkgroup) connecting to the radio.

  • Page 26: Led Indicators

    Icon Description Lone Worker protection enabled Indicates that you have enabled the Lone Worker feature on your radio. Man Down motions and tilt sensors active You have enabled the Man Down feature and the motion and tilt sensors are active. Man Down Tilt sensor active You have enable the Man Down feature, but only the tilt sensor is activated.

  • Page 27: Emergency Button

    Tri-colour LED The tri-colour LED indicates the operational state of the radio. LED Colour Description Solid green Radio is powering on or in a call and receiving Solid red Radio is in a call and transmitting Intermittent flashing Attempting to connect to the network or incoming telephone SDS/Status message Flashing orange Incoming telephone call or SDS/Status message...

  • Page 28: Getting Started

    RSM) during operational periods. Transmitting without an antenna attached may damage the product. Your radio is designed for use with Sepura approved antennas. Always ensure that the seal between the antenna and the radio is maintained.

  • Page 29: Power On

    Your radio attaches to the last selected talkgroup when it is powered off (if it is 'in service'). This is customisable. Depending on your radio's customisation any of the following may display: the percentage of charge remaining, if a Sepura battery is fitted a company logo a splash screen...

  • Page 30: Power Off

    Authentication on page 89. Note: Transmitting in 3W RF is only available when using a Sepura 3W battery. During power on the radio checks the authenticity of the battery and whether it has the capacity for the radio to transmit 3W RF. A message displays and the power may be limited if the radio cannot transmit in 3W RF when licensed to do so.

  • Page 31: Locking And Unlocking The Keypad

    Locking and unlocking the keypad To prevent accidental activity during operation, you can lock the keypad. This will also prevent access to the radio's functions if the radio is stolen. When the keypad is locked, the Key icon appears in the status line. The keypad can be locked manually or set to lock automatically after a period of inactivity.

  • Page 32: Home Screen

    Alternatively, you can: 1. Select Menu > Options > Settings > Keypad Lock. 2. Press Lock to lock the keypad. Setting the radio to automatically lock the keypad You can set the radio to automatically lock the keypad after a period of inactivity.

  • Page 33: Shortcut Bar

    Description Status line showing the radio coverage signal strength, battery charge indicators, and operational status icons. Information area containing information that only appears on the Home screen. This is customised by your service provider or organisation. It may show date and time, your selected talkgroup, folder and network name (Mobile Network Code Alias).

  • Page 34: Notifications

    Description Use the navigation keys to scroll through the notifications and features. Notifications always appear to the left of features. Press the Right navigation key to continue scrolling right to view more shortcuts (if available). To open a notification or feature, highlight it and press the Select context key.

  • Page 35: Menu

    Menu Your radio is customised by your service provider or organisation with a number of features that are accessed from the main menu. To open the main menu, in the Home screen press Menu. To open a sub-menu or menu option, scroll to the option (highlight it) and press Select.

  • Page 36: Smartmenus

    Icon Menu option Networks Manage your network connections and DMO options. Change your operating mode (TMO/DMO/Repeater). Enable/disable Transmit Inhibit mode when working in RF sensitive areas. Options Personalise your radio settings such as backlight, text size and language. Reset your radio to the last customisation, with options to keep personal data settings such as contacts in the phonebook.

  • Page 37: Help

    Use the navigation keys to scroll the list of options on the SmartMenu. Options are labelled with a number, shown to the right of the option. To select the option, press the key that corresponds to the number of the option, for example to select option 3, press the 3 key.

  • Page 38: Emergency Operation

    Emergency operation Emergency operation is available in TMO if the radio is in service. If your radio is operating in DMO when you make the emergency call, the radio switches to TMO before making the emergency call. If the radio cannot make the call in TMO, the radio automatically switches back to DMO to make the call.

  • Page 39: Making An Alarm Call

    When a Silent Alarm call is made, the radio displays the Home screen with the talkgroup associated with call. During the call you may navigate away from the Home screen. Live Microphone feature Your radio may be customised with the Live Microphone feature. This feature allows you to broadcast a call for assistance hands-free for a specified period of time and without having to press the PTT button.

  • Page 40: Clearing An Alarm Call

    your radio sounds an audible tone the LED flashes red the emergency symbol appears on the screen your radio status changes to Emergency Clearing an Alarm call You can only clear an Alarm call that you have initiated. To cancel the Alarm call, press the Clear context key. To cancel the Alarm call, press the Call Clear key, the Clear context key or the Cancel/Home key.
  • Page 41 Note: If your radio supports Radio User Assignment (RUA), which authenticates your radio on the network, you may be prompted to log on to your network before the Alarm call is initiated. Contact your service provider for information. See Authentication on page 89.

  • Page 42: Sound

    Sound Your radio is equipped with a loudspeaker for use during PTT calls and a low level speaker for use during telephone calls. You can adjust the volume of the speaker and increase the sensitivity of the microphone (see Whisper mode below) so that you can speak more quietly.

  • Page 43: Audible Tone Alerts

    Note: If you select a User Profile which already increases the sensitivity of the microphone, depending on your radio's customisation Whisper mode may not increase the sensitivity further. To enable Whisper mode Depending on customisation, to enable Whisper mode, you can: press a programmed soft key rotate the Navi-knob to decrease the volume to below its lowest level The radio sounds a low-high level alert when Whisper mode is enabled.

  • Page 44: Vibration Alerts (Haptics)

    Vibration alerts (Haptics) Your radio can provide vibration alerts and haptic feedback to help you recognise certain events, such as when a key is pressed, for example in a dark environment, or when you are wearing gloves. To toggle vibration alerts 1.

  • Page 45: Personalising Your Radio

    Personalising your radio You can personalise your display settings (such as text size, backlight, inverting the screen and change languages) and create a personal phone book containing your own contacts. Invert the display When you are wearing the radio on your shoulder, attached to a belt or to a body vest, you may want to flip the display upside down to make it easier to read.

  • Page 46: Day/Night Mode

    Alternatively: 1. Select Menu > Options > Settings > Display Settings > Backlight. 2. Press the Toggle context key. To adjust brightness: 1. Select Menu > Options > Settings > Display Settings > Day/Night Mode. 2. Select Backlight Level. 3. Rotate the Navi-knob to adjust the intensity of the backlight and the keypad illumination on a scale of 1–7 (max.).

  • Page 47: Adjusting Text And Icon Size

    Adjusting text and icon size Your radio uses the default size for the text and icons set during customisation, however it also supports a number of different size modes that control how text and icons are displayed, which can make them easier to see from a distance.

  • Page 48: Menu Style

    radio is only customised for a single language, or the currently selected language if two languages are programmed. To change the language: Tip: Your radio may be customised with a soft key or provide an option on a SmartMenu to change the display language. See SmartMenus (described on page 28) 1.

  • Page 49: Time And Date

    List style highlight items using the Down and Up navigation keys. to open an item press Select to return to the top level screen press Cancel or the Cancel/Home key. Compatibility style (card) highlight items using the Left and Right navigation keys to open an item press Select to return to the top level screen press Cancel or Cancel/Home key.
  • Page 50 4. Press OK or the Select/Send key to save your changes; press Cancel or the Cancel/Home key to abandon your changes. SC21 Series – 07/2017...

  • Page 51: Talkgroups And Folders

    Talkgroups and folders Talkgroups are pre-programmed onto your radio. Each talkgroup typically contains users who have a similar role or who are within a distinct location or who provide a service that you would use. They are organised into folders to help you quickly select one that is applicable to your environment or situation.

  • Page 52: Special Folders

    it may be attached to hidden background talkgroups, or a folder has not been selected (Folder Selection Mode only), or a change of network may have occurred and the last used talkgroup may not be usable on the current network. When your radio is powered on, if possible it re-selects either the default talkgroup or connects to your last selected talkgroup.
  • Page 53 Background—talkgroups which the radio scans continuously for activity. You cannot select a background talkgroup in this folder as your requested talkgroup. User Guide...

  • Page 54: Typical Folder Arrangement

    Typical folder arrangement The following illustration shows how the folders can be used to organise talkgroups: SC21 Series – 07/2017...

  • Page 55: Talkgroup Selection Mode

    Talkgroup Selection Mode When the radio is customised for Talkgroup Selection Mode, the selected talkgroup becomes the requested talkgroup to which you make calls. You can insert frequently used talkgroups in the Favourites folder, making it quicker and easier to change your talkgroup. Additionally your radio may be customised for Quick Groups that allow you to change to a frequently used...
  • Page 56 Tip: If you want to change to another talkgroup within the same folder, simply enter the number of the talkgroup, or select the All Folder which contains all the talkgroups and enter the number of the talkgroup. 2. Use the Left and Right navigation keys to move between folders at the same level.
  • Page 57 3. Enter characters you wish to filter against (see Text entry on page 77). The list of matching names is dynamically filtered as characters are entered. Only matching talkgroups or folders remain in the list. 4. To cancel the filter operation select the Stop search option. Inserting a talkgroup into a folder If a folder is editable you can use the Insert option to insert a talkgroup into Deleting a talkgroup from a folder...
  • Page 58 To view your Quick Groups You can view the talkgroups and folders associated with your assigned Quick Groups. 1. Select Menu > Groups > Quick Groups. 2. Use the Up and Down navigation keys to highlight a Quick Group then press Select.
  • Page 59 Each talkgroup in a UDSL can have up to three different levels of user- definable group scan priorities which are used by your radio when deciding which call to follow when a call on one talkgroup is active and a call on another talkgroup is received.

  • Page 60: Folder Selection Mode

    Changing group scanning priority 1. Select Edit > Options > Change Priority. 2. Select scan priority (High), (Normal) or (Low) then press Select. 3. Select Edit > Options > Save. Scanning ON/OFF Scanning of talkgroups can be enabled and disabled. If scanning is disabled, the radio will ignore incoming calls on these talkgroups.
  • Page 61 Talkgroup Selection box. The selected talkgroup and the selected folder are displayed within a selection box. Only those talkgroups that are selectable within the selected folder appear in the selection box and you can scroll through the talkgroups using the Navi-knob. An icon appears to the left of a TMO talkgroup, indicating the scanning priority and whether or not the talkgroup is scan-enabled.
  • Page 62 From the Menu select Groups > Folders to open the current selected folder. Selecting a folder Use one of the following methods to select the current folder: From the Home screen, press Menu then select Groups> Folders to display the current selected folder containing the selected talkgroup. From the Home screen, press Groups.
  • Page 63 Tip: If you want to change to another talkgroup within the same folder, simply enter the number of the talkgroup. 2. Use the Left and Right navigation keys to move between folders at the same level. Use the Up and Down navigation keys to move between the folder levels (sub-folders).
  • Page 64 To select a talkgroup from the folder: 1. From the Home screen, press Groups to open the current folder. The selected talkgroup within the folder is indicated by the icon. 2. Scroll to the talkgroup you want as your requested talkgroup and press Select.
  • Page 65 disabled because all of the destination folders are full. A talkgroup cannot be copied into a folder that already contains that talkgroup. When a talkgroup is copied, it does not retain its properties (scan state, scan priority and selection). For example, if you copied a talkgroup that has scanning enabled, a scanning priority of High and it is the selected talkgroup, when it is copied into the destination folder the scan state is disabled (not scanned), the scanning priority remains the same and it is not the selected...
  • Page 66 Note: You cannot edit the properties (scan state and scan priority) of the talkgroups in the Always Attached, Background or Smart Call folders. The scan priority appears on the left of the talkgroup as a series of bars (more bars indicate higher priority). If the scan state is enabled the icon appears in the right-hand corner of the scan priority icon.
  • Page 67 Restore folders The selected folder or all folders can be restored to their original settings. Only editable generic folders, the Favourites and DGNA folders can be restored. When you restore a folder or all the folders, the following occurs: any talkgroups added to a folder will be removed, any deleted talkgroups will be restored, talkgroup properties (scan state and scan priority) are restored, and the selected talkgroup for each mode (TMO and DMO) is reset.
  • Page 68 Quick Folders You can quickly change to a different folder by pressing a customised Quick Folder soft key. Your radio may be customised for up to 5 Quick Folders (Folders 1-5) for each operating mode (TMO and DMO). Each Quick Folder is assigned to a soft key on the keypad.

  • Page 69: Contacts

    Contacts Details of regularly used contacts are stored in a phone book. The phone book has a series of folders labelled Menu, Search, All and Personal. Your radio may have additional folders containing contacts programmed into your radio during customisation. The Personal folder contains contacts you create (personal contacts).

  • Page 70: Searching And Filtering Contacts

    Searching and filtering contacts You can search the entire phone book for contact names and numbers, or filter the contacts within a folder by entering a search string into the Search Bar at the top of any folder (except Menu): When the search is complete: the Search folder lists folders containing at least one entry containing the search string, and the number of entries in those folders.

  • Page 71: View Contact Details

    5. To clear the search string, press the Delete context key to delete each character in the search string, then press the Cancel context key, then the OK context key. View contact details 1. Select Menu > Phone > Contacts. 2.

  • Page 72: Editing Contacts

    6. To add more phone numbers for the contact select Add Next Number and repeat the previous step. Tip: To add further contact numbers to a saved contact, open the contact and select Add New Number at the end of its numbers list. 7.

  • Page 73: Delete All Contacts

    Delete all contacts You can delete all contacts in your Personal folder. Tip: You can also delete individual contacts or numbers associated with them, see Editing contacts on the previous page. To delete all contacts 1. Select Menu > Phone > Contacts. 2.

  • Page 74: Calls

    The various types of voice and data calls that are supported by your radio, and the acoustic and visual alerts that accompany a call, depend on your radio's customisation. Call types Sepura radios support the following voice- and data call types: Voice call types Voice call type Description A call between you and a group of other radio users in your attached talkgroup.
  • Page 75 Voice call type Description A special type of group call, which is received by all terminals in the system (system-wide broadcast call) or Broadcast by a specific group. The originator of a Broadcast call is usually a dispatcher. The receiving members cannot talk. A special individual call configured on a soft key to request help or information from a pre-configured individual or talkgroup destination in a non-emergency...

  • Page 76: Call History

    Call History The Call History records up to 20 recent individual calls. It can be customised to display Incoming Calls or Outgoing Calls or both sets of call types in a list. The following icons are used to distinguish different types of TETRA PBX/PSTN call events: Icon...
  • Page 77 Making a group call 1. Press and hold the PTT button and speak into the top microphone. The LED changes to solid red to indicate that your radio is transmitting, and an audible tone is heard and your radio status text changes to 'Talk'. 2.

  • Page 78: Individual Calls

    Individual calls Individual calls (point-to-point) are private calls between you and one other person. You can make individual calls in two modes: individual calls (half-duplex mode)—where only one person can talk at a time using the PTT button. individual ‘phone’ calls (full-duplex mode)—where both parties can talk simultaneously.
  • Page 79 Note: If your radio has been customised with a single dial mode for TETRA, PBX and PSTN numbers, the dial mode icon cannot be changed. Calling by dialling: 1. From the Home Screen, dial the number of the person you are calling. 2.

  • Page 80: Broadcast Calls

    Hands-free mode If you are using a full-duplex audio accessory, simply press the Select/Send key and continue fully hands free. Receiving a phone call When an incoming phone call is received, your radio sounds an audible alert and displays the identity of the caller (if the contact or number is stored in your phone book).

  • Page 81: Quick Calls

    During a broadcast call the display changes to ‘Broadcast Call’ and the Broadcast Call icon is displayed. Quick Calls A Quick Call allows you to request help or information in a non-emergency situation. To initiate a Quick Call 1. Press a pre-configured soft key. 2.

  • Page 82: Modifying Your Call Setup

    Note: Broadcast calls cannot be made from a radio which is in DMO. Attempting to make a Smart Call in DMO initiates a group call to the attached talkgroup. Make a Smart Call 1. Open the Smart Call menu either of the following: Press a preconfigured soft key.

  • Page 83: Changing The Behaviour Of The Ptt During Tmo Group Calls

    example, you might make a group call, but the actual call being established might be converted to an individual call to a dispatcher. This feature is typically used by network administrators to provide centralised control over certain services (e.g. customising all the radios so that Alarm Calls are all the same type and destination, allowing the network to decide what type of call is made and the destination whenever an Alarm Call is initiated).
  • Page 84 To selected group—when the PTT is pressed in a received group call to a scanned group (not the selected talkgroup), the radio leaves the existing call and starts a new call to the scanned talkgroup. To received group—when the PTT is pressed during a received group call, the radio transmits in the current call.

  • Page 85: Text Entry

    Text entry Writing and editing text on your radio is similar to most Smartphones. Text edit mode is automatically activated when you select certain functions, such as creating a message or adding a contact to your phone book. To enter characters: Press a key repeatedly to highlight a character in its Character Selection Box at the bottom of the screen, then press the Select context key (or wait for the character to be auto-inserted).

  • Page 86: Character Sets

    Cursor Movement Description Move one character at a Press the Right or Left navigation key. time Move to the start of a Press the Up navigation key. sentence Move to the end of a Press the Down navigation key. sentence Add a space Press the 1 key.

  • Page 87: Messages

    Messages Your radio supports status messages, text (SDS) messages and picture messages. All message types are available from the Messages menu. Message Inbox Incoming messages are displayed in the Inbox with the most recently received messages at the top. Unread messages appear in Bold. The Inbox can store up to 50 messages.
  • Page 88 To open the Inbox: Choose one of the following methods: Press a customised soft key Open the Shortcut Bar (in the Home screen press the Shortcut context key or the Up navigation key) then navigate to the Inbox shortcut and press the Select context key.

  • Page 89: Opening Messages

    Opening messages To open a message: 1. Open your Inbox (see To open the Inbox: on the previous page). 2. Scroll to the message and then press the Open context key. View message details You can view the details of received messages. To view message details: 1.

  • Page 90: Reply To A Message

    Reply to a message To reply to a message: 1. From an open message, select Reply. 2. From Inbox, select a message then select Options > Reply. 3. Create your response (see Text entry on page 77.) 4. When you have finished, press Send. 5.
  • Page 91 To view saved messages: Select Menu > Messages > Saved Messages. Use the navigation keys to scroll through the list of messages. To delete saved messages: 1. View Saved Messages (see To view saved messages: above). 2. Select Options > Delete. 3.
  • Page 92 4. EITHER: send the message immediately save the updated message To send the message immediately Sending messages below To save the updated message Select Options > Save. Sending messages You can send text (SDS) and status messages to: the currently selected talkgroup the default destination customised in your radio (for example, the message sender) a Phonebook entry...
  • Page 93 Send to a Phonebook entry 1. Select Phonebook. Your Phonebook opens. 2. Select your contact and press Open. 3. Select the phone number. (Contacts can have multiple phone numbers). 4. Press Send to send the message. Note: While you are selecting the address for a message you cannot make outgoing calls to Phonebook.
  • Page 94 Menu 1. Select Menu > Messages > Send Status. 2. Use the Up and Down navigation keys to highlight the status and then select Options > Send. 3. Select a destination. Edit status messages before sending You can edit the text label of a status message prior to sending it. When the message is edited, it is sent as a text message, rather than as a status message code.

  • Page 95: Picture Messages

    Picture messages Picture messages Your radio can receive picture messages which may have accompanying text. You may also be alerted by an alarm (if specified in the message) and vibration and LED alerts (if customised). (You cannot reply to or forward a picture messages.) Tip: You can press any key to stop the audible alarm.
  • Page 96 Tip: Your radio can be customised so that a Paging Alert automatically makes it fully operational on receipt of the Status message which triggered the Paging Alert. SC21 Series – 07/2017...

  • Page 97: Networks

    Networks Authentication Remote User Assignment (aliasing) If your radio supports Remote User Assignment (RUA) using TETRA Interoperability Profile (TIP) defined procedures and transactions, your presence on the network requires authentication. RUA allows you to be authenticated onto the network by entering a user identity and optionally a PIN (maximum 7 digit).

  • Page 98: Change Network

    Change Network If your radio is customised to use other networks, you can manually select a network from a list of configured networks, or allow your radio to automatically use a suitable network when you move into its coverage area. Note: If your radio is customises for End to End Encryption, the radio may change the End-to-End Encryption status when the selected network is changed.

  • Page 99: Transmit Inhibit

    Transmit Inhibit Sometimes you may be working in areas that are sensitive to Radio Frequency (RF) signals such as healthcare facilities. To continue operating your radio in these areas, you can set your radio to Transmit Inhibit mode to prevent any RF transmission.

  • Page 100: Fallback Mode

    network. The radio operates at a normal transmission level which is predefined. If you change the power level to a setting that is higher than the normal operating transmission level, the icon appears on the status line. Likewise if you change the power level to a lower transmission level, the icon appears on the status line.
  • Page 101 the tri-colour LED stops flashing a text box pops up indicating normal operation. the radio generates a warning tone. User Guide...

  • Page 102: Operating Modes

    Operating Modes Your radio supports the following operating modes: In Trunked Mode Operation (TMO Mode) your radio operates on the network infrastructure supplied by your service provider. In Direct Mode Operation (DMO Mode) your radio can transmit directly to another radio (antenna to antenna). In DMO mode radio coverage depends on the position of the caller and the receiving radio.

  • Page 103: Dmo Mode

    DMO Mode In Direct Mode Operation (DMO), radios communicate directly with other TETRA radios without using a network. The radios must all switch to DMO and select the same talkgroup, and that talkgroup must use the same channel (frequency). Communications to other users on the network are impossible unless they also switch to DMO and select the same talkgroup.
  • Page 104 Using a DMO gateway A DMO gateway (or gateway) is a device which allows users working in Direct Mode to communicate with users in Trunked Mode effectively extending the working range of a radio. When your radio is in DMO Mode and it is in range of a DMO gateway the gateway icon appears and, if customised, an audible alert is generated.

  • Page 105: Repeater Mode

    Note: If a radio is within range of a repeater but for some reason a call cannot be set up through it your radio attempts to set up the call in DMO Mode and the Communication Mismatch icon is displayed to all members of the talkgroup to indicate that there may be members of the talkgroup who cannot take part in the call.
  • Page 106 You can use a repeater to enable communication between radios which are out of range of each other. The following diagram shows radios A, B and C and a repeater which are on the same DMO talkgroup. A, B and C are in range of the repeater.
  • Page 107 What repeaters cannot do In Repeater Mode the radio cannot: make individual calls take part in another group call send status or SDS messages use the Quick Status feature edit text use the phonebook view the library of pre-defined Status messages Participating in repeated calls A radio in Repeater Mode may (depending on its customisation) operate either as a Standard Repeater or as a Repeater with Call Participation.
  • Page 108 Repeater with call participation If your radio is configured to operate in Repeater Mode with Call Participation you can take part in the calls which are being relayed through it if the call participants are on the same DMO talkgroup as you. To stop participating in a call, press the Clear context key;...
  • Page 109 Using the Emergency Button in Repeater Mode Caution: If you use the Emergency Button when your radio is operating in Repeater Mode, any calls that are currently active through the repeater will cease. When the Alarm Call is subsequently cleared, the radio may not necessarily remain in Repeater Mode.

  • Page 110: Callout Alerts

    Callout alerts Your radio can receive Callout Alerts sent over the network to inform you of incidents. When a Callout Alert arrives the radio sounds an audible alarm and a Callout message is displayed on the screen. To silence this alarm press any key.

  • Page 111: Responding To Callouts

    Delete – delete one or more Callouts Details – view the details of the Callout message Status – send or update your current Availability status. The Callout screen indicates that an Availability Status message has been sent. [customisable] Responding to Callouts When you respond to a Callout your radio may automatically send a message (if programmed in the radio) or you can select a message from a list or select User Response (if customised) to compose and send a free-form text message.
  • Page 112 Standby Select Standby to acknowledge receipt of the Callout and to indicate that you are “standing by” for further information before accepting or rejecting. During standby the Callout goes into its Information Phase during which information may be sent to and received from the originator of the Callout. During standby you can also accept or reject the Callout and—if use of the PTT is permitted—make group calls to the Callout group (See Group calls to...
  • Page 113 Callout and vice versa. To send one of the pre-set messages select it and press the Select context key. User Response You can compose and send a free-form text message to the originator of the Callout. When your message is ready to send press the Confirm context key. You can continue to respond and send messages as described here until the Callout ends and the top level screen is displayed.[customisable] Details...
  • Page 114 User Response (If customised) allows you to compose and send a free-form text message to the originator of the Callout. When the message has been sent the Callout Test exits and the top level screen is displayed. Details The Details screen is displayed showing: the Callout Test icon an indication that the Callout Test has been sent to an individual the originator of the Callout Test message...
  • Page 115 Switch on Man Down React to the Lone Worker prompts. The Lone Worker alarm operates if you do not react. Switch the radio off using the Mode key No calls—apart from group calls allowed by some Callouts—received while your radio is in Protected Callout Mode are connected but their details are saved.

  • Page 116: Callout Display

    Callout display A typical Callout screen looks as follows: Item Description Message location (Inbox) Callout type, see Callout icons below. Callout group or Callout originator Time received Callout message header text (customisable) Information icons Backdrop image (customisable, radios with colour display only). Indicates severity of the Callout.
  • Page 117 Icon Description Callout Alert message, response not required. Callout Availability message. An information message has been received by the radio. An information message has been sent from the radio. Standby Message has been sent from the radio. Callout Test message, user response is required.

  • Page 118: Group Calls To Callout Group

    Group calls to Callout group Note: While your radio is in Protected Callout Mode the only calls you can make are TETRA Alarm Calls, Quick Calls (if customised as a higher priority than Callout), and, if allowed, group calls to the Callout group. You can only make group calls if PTT use is permitted during the Callout.
  • Page 119 For some Callouts, group calls can be made by the radio to the Callout group during the Information Phase if use of the PTT is permitted during the Callout. See Group calls to Callout group on the previous page. The options available during the Information Phase are Information, Accept, Reject, User Response and Details.
  • Page 120 icons to show: whether the Callout is to a group or an individual whether the Callout is incoming or outgoing whether or not the Callout is End-to-End Encrypted SC21 Series – 07/2017...

  • Page 121: Features

    Features Your radio can be customised for various advanced features and can have various soft keys assigned to frequently used features. Privacy Screen Your radio can be customised to display a picture when the screen is inactive for a specified period of time. This helps protect the privacy of any displayed information.

  • Page 122: User Profiles

    To enable Connector Protector: 1. Press Menu then select Options > Settings > Connector Protector. 2. To toggle protection on/off press the Toggle context key. When the CP Enable check box is ticked, Connector Protector is enabled, and when the check box is empty it is disabled.

  • Page 123: Man Down

    Example user profiles Typical profiles could include: Covert Mode operation Covert Mode turns off all visual alerts. It deactivates the backlight and adjusts the microphone sensitivity to allow Whisper mode. It also reduces the level of the loudspeaker if an earpiece is not being used. If your radio has a vibrator alert enabled then this is deactivated.
  • Page 124 it's current angle of inclination (orientation). If it moves more than a customised angle from the original inclination or is stationary for more than a customised length of time, the radio sounds an alarm and displays a ‘Man Down Alarm’ message. In other words the radio can detect conditions indicating that you have become incapacitated.
  • Page 125 From the Home screen, press the Shortcut context key, then select the Man Down icon. A message (‘Man Down Starting’) is displayed and an alert sounds (a succession of beeps). 2. Attach your radio in a comfortable wearing position on your body. When a two second continuous tone finishes the radio’s ‘normal’...

  • Page 126: Lone Worker

    Lone Worker If you are working alone you can use the Lone Worker feature to let your dispatcher know that you are safe. When Lone Worker is enabled your radio periodically sounds an alert which you must acknowledge—usually by pressing a pre-programmed key— otherwise the radio sends an emergency status message to your dispatcher.

  • Page 127: Wap

    Your radio may be configured to browse WAP websites. The browser options are customised using Radio Manager. Starting the WAP browser To open activate the WAP browser: press the Up navigation key (or Shortcut) to open the Shortcut Bar, then select WAP Homepage OR select the WAP option from the Applications menu OR press a programmed soft key [customisable] OR...

  • Page 128: Browser Menu

    highlight the Save button or press the Left context key (either a tick icon or labelled Save depending on customisation). Browser menu Home Page Select to activate the WAP browser and display the browser's homepage contents. If customised, you can change the Home Page (Settings > Settings >...

  • Page 129: Navigation Menu

    Navigation menu Press Homepage > Menu from the WAP browser screen to access the Navigate options: Home Returns to the Home page on the WAP browser. Open Page Displays the 'Go to URL' screen (if customised). Mark Page Only visible if the radio is customised to allow the creation and/or editing of bookmarks.
  • Page 130 cross is displayed where the image would have been). If the downloading of images is enabled the boxes may be shown with a temporary display of a paper clip while the image is downloaded. Scroll to the Save option and press Pick to save the setting.

  • Page 131: History Menu

    select it and press View. You can choose which CAs are used by the radio by selecting on or off. Send Referrer If this option is used to set whether the browser sends the HTTP Referrer header as part of the HTTP requests. Authentication This option is used to set (on/off) whether the browser caches HTTP authentication credentials.

  • Page 132: Using Bookmarks

    Show URL Select this option to display the currently selected URL. Delete Select this option to delete the history. Using bookmarks A bookmark consists an internet address, the book mark title, and access point (and a user name and password if required by the web page). Bookmarks can be organised into folders to make it easier for you to find your favourite bookmarks or those of similar topics.

  • Page 133: Call Handling

    Details - shows the details of the selected bookmark or folder. Delete - allows you to delete the current bookmark or folder. New Bookmark - creates a new bookmark. New Folder - creates a new bookmark folder within the list of bookmarks and folders.
  • Page 134 Cancel/Home key, if customised. When the call is set up and is ongoing it is possible to return to the browser either by selecting a card which allows this (Resume Browsing) and pressing the Down navigation key or by using a soft key (if customised).
  • Page 135 radio will display the top level screen. Transmit Inhibit If the radio is operating in Transmit Inhibit mode, you can still view any pages in the browser that have been stored locally but it is not possible to browse pages online. If an attempt is made to browse pages online, the browser active icon flashes and a warning message appears.

  • Page 136: Gps

    If you radio is fitted with a GPS module it can obtain its position from GPS satellites. The GPS functionality allows for both time- or distance-based reporting. The behaviour of the GPS function is highly customisable, both by customisation and over the air from a control room application. Your radio may also be customised to send position data automatically alongside TETRA Alarm Calls or Status messages.

  • Page 137: Gps Direction

    Latitude and Longitude values. Fix indicates how accurate the reading is: 2D indicates that less than four satellites were used to determine the position 3D indicates that at least four satellites were used. The first number in brackets reports how many GPS satellites were used.

  • Page 138: Gps Reporting Options

    GPS reporting options To control GPS reporting 1. Press Menu > GPS > GPS Report. 2. Select one of the following options: Never Send – GPS reporting is disabled regardless of any instructions sent over the air. The warning icon is displayed on the top line of the screen as a reminder that GPS reporting has been explicitly disabled.

  • Page 139: Bluetooth

    Your radio may be paired with up to ten different devices at any one time. A device only needs to be paired with the Sepura radio the first time it (the device) is used. The pairing is remembered until the device is deleted from the list of paired devices.

  • Page 140: Audio Devices

    Press a customised soft key. Select the Bluetooth option from the Shortcut bar. Press Menu then select Options > Bluetooth > ON/OFF. When Bluetooth is switched on but no devices are connected the Bluetooth icon is displayed. The radio’s Bluetooth name, which is visible on data devices when they attempt to ‘pair’...
  • Page 141 Tip: If a device is not found, check that the data device is switched on, is set to the discoverable (visible) state and is close enough to your Sepura radio before attempting a new search. Any audio devices found are listed on the screen as they are found. Audio...

  • Page 142: Data Devices

    6. On your radio press Connect to connect with the device. (You can also Modify the device list, see Modify connected devices on page 137. Once connected the Bluetooth® Connected icon is shown beside the name of the device and the audio is routed to the device. You can typically use the Talk button on the paired headset to connect or disconnect the headset, answer an incoming duplex call and switch the headset on or off.
  • Page 143 To pair with an incoming data device: 1. Press Menu then select Options > Bluetooth > Devices. 2. Select Discoverable. If your radio has been customised not to allow any incoming pairing operations ‘Cannot Add Device’ is displayed on the Devices screen. 3.
  • Page 144 Tip: If a device is not found, check that the data device is switched on, is set to the discoverable (visible) state and is close enough to your Sepura radio before attempting a new search. Any PCs (laptop, desktop, or server) found show a...

  • Page 145: Modify Connected Devices

    Tip: When a device has been disconnected it may be reconnected by selecting Connect. Modify connected devices ® Any Bluetooth devices that have been paired with the radio are listed on the Devices screen. You can edit the name of these devices or delete them. 1.

  • Page 146: Pin Entry

    Security Sometimes when you are working, you may need to secure your radio from unauthorised use. The easiest way to secure your radio is to lock the keypad when your radio is not in use. Your radio may be customised with other security features such as PIN entry and a remote user network log on (to authenticate network users).

  • Page 147: Change Pin

    Change PIN You can change your radio's PIN required at power on. 1. Select Menu > Options > Settings > Change PIN. 2. Enter your current PIN, then press OK. 3. At the prompt ' Change PIN?' press OK. 4. Enter your new PIN twice to confirm. A large tick displays to confirm that the PIN is changed.
  • Page 148 Note: It is not possible to accidentally make a non end-to-end encrypted call. Every talkgroup or individual subscriber that can be exempt from End-to-End Encryption must be explicitly customised into the radio. End-to-End Encryption is designed to provide maximum security for voice and SDS communications, whether operating in Direct Mode or Trunked Mode, irrespective of the security level provided by the network.

  • Page 149: Zeroising

    Management Centre (KMC) on the network broadcasts them. If E2EE traffic keys become outdated—which can happen in poor network coverage conditions—you can manually update them as described here. Note: Manual key update is not supported on radios which rely on a Smartcard for E2EE.

  • Page 150: Asset Management

    3M™ Thermal Transfer Polyester label material 7815. Your radio and Sepura battery provide an area for attaching an asset label. Placing the label here will prevent it interfering with the way the product is used.

  • Page 151: Rfid Tag

    Caution: Do not use paint, correction fluid or other forms of liquid or aerosol to write or mark the radio or an accessory. Chemicals may affect the radio's casing and invalidate the compliance ratings and product warranty. A label can be placed into the Radio user label area next to the loudspeaker. Do not cover the loudspeaker.

  • Page 152: Customising Your Radio

    A complete set of parameters for your radio is called a customisation. Radios can be customised either in bulk, by fitting them into a Sepura programming pod which can accommodate 4 or 8 radios at a time, or individually by directly connecting them to a computer running Radio Manager 2 software using a Sepura Data/Programming Cable.

  • Page 153: Revert Radio Settings To Customisation Settings

    A data/programming cable, with either an RS232 (D-type) connector or a USB connector, is available from Sepura for customising a single radio. 1. Connect the USB programming cable to the computer. 2. Connect the cable to the radio by inserting the hook on the connector into the slot as shown.
  • Page 154 To revert the radio settings: 1. Select Menu>Options>Settings, then select the Revert User Changes option. 2. Select the option you require. Press the Select key. 3. Confirm the request to revert the radio settings to the last customisation. Press the Select key. On completion of the revert process, the radio will reboot.

  • Page 155: Accessories

    Only use Sepura approved accessories with your radio. Sepura products have been tested to meet strict guidelines for personal safety and operational conditions. The use of non-approved accessories may damage...

  • Page 156: Accessory Profiles

    Accessory profiles Your radio may be customised with up to 15 accessory profiles. Selecting a profile that matches the attached accessory will provide optimum audio quality speech and volume when the accessory is in use. It is not necessary to select a profile, however, if a profile is not selected or the accessory is not supported, the audio may not be of optimal quality.

  • Page 157: Belt Clip

    accessory and then re-attach it, or press a customised soft key to open the Accessory Profile screen. You can then select a profile for the accessory. Belt Clip The belt clip (part no. 300-01923) is used to attach the radio to your belt. The clip is fitted to the mounting clip attachment points on the back of the radio.

  • Page 158: Shirt/Pocket Clip

    Shirt/Pocket clip The shirt/pocket clip (part no. 300-01922) is used to attach your radio to clothing, such as a shirt or trouser pocket. The clip is fitted to the mounting clip attachment points on the back of the radio. You do not have to remove the clip before charging the battery. The radio can be inserted into any of the SC21 battery chargers with the battery and belt clip attached.

  • Page 159: Klick Fast Stud

    Remove the shirt/pocket clip 1. Using a PH1 screwdriver remove the shirt/pocket clip from the two attachment points. Klick fast stud The Klick fast stud (part no. 300-01832) allows quick, easy docking and locking of the radio into any of the positions provided by the ratchet system. The stud is used together with the available dock kit that provides attachments for various types of belts (clothing) and locker or car dash board mountings.
  • Page 160 Remove the stud 1. Using a PH1 screwdriver remove the stud from the two attachment points. SC21 Series – 07/2017...

  • Page 161: Fit An Accessory

    Fit an accessory Fit an accessory to the sRAC 1. Secure the accessory by rotating the screw clockwise. Fit an accessory to the sDAC 1. Connect the cable to the radio by inserting the hook on the connector into the slot as shown User Guide...
  • Page 162 1. Secure the accessory in position by rotating the screw clockwise. Do not over tighten. SC21 Series – 07/2017...

  • Page 163: Glossary

    PTT button on the radio. Only one person can context key talk at any time during these calls. (T) User-programmable key on a Sepura radio that can be customised to provide a shortcut to a menu option, such Group Short Subscriber Identity as the Contacts list or Talkgroups.
  • Page 164 Four arrow keys (Left, Right, Up And Down ) on a same signal at a higher strength. Repeaters are used by Sepura radio that allows users to choose menu options institutions such as police departments and hospitals to and navigate through the menus. The keys are located transmit signals over a longer distance than the two-way above the keypad.
  • Page 165 The parties are identified by 24-bit integer Short Subscriber Identities (see "S"). sf. An LED with three colours that is used on a Sepura radio and mobile transceiver to alert the user to a change of state such as the radio operating in transmit inhibit mode.

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Tetra sc2128Sc21 series

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