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T E T R A G U I D E Quick Start Guide SC20 series hand-portable radio Going further in critical communications...
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Sepura plc. and the liability of Sepura plc. for any errors and omissions shall be limited to the correction of such errors and omissions. Sepura plc.
CONTENTS General information Your radio at a glance Battery Charging the battery Fitting the battery Removing the battery Operational overview Keys, buttons and knobs LED indicators Home screen Status icons Antenna and radio coverage Menu SmartMenus Getting Started Power on Power off Locking and unlocking the keypad Adjusting the volume...
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Receiving an Alarm call Clearing an Alarm call Power on Alarm call Contacts Searching and filtering contacts Creating contacts Editing contacts Calls Group calls Individual calls Text entry Character sets Features Connector Protector User profiles Man Down Lone Worker Messages Inbox Create a text message Read a new message...
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Adjusting the backlight Day/Night mode Adjusting text and icon size Setting the display language Tips & Tricks Quick Start Guide...
General information This user guide describes the default operation and features of the SC20 series radio. Your service provider or organisation may have customised your radio to optimise its performance to suit your individual needs. There may be differences between this guide and the way your product operates.
Your radio at a glance Item Description Antenna. Emergency Button. Press and hold (2 seconds) to initiate an Alarm call. Rugged Accessory Connector (sRAC). Provides connection for accessories. Centre context key. Press to activate the feature or option that appears directly above the key. Right context key.
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Item Description Cancel/Home key. Press and hold (2 seconds) to power on your radio. From the Home screen, press and hold (4 seconds) to power off. Alphanumeric keypad with backlight. Loudspeaker and microphone behind. Navigation keys. Press to scroll through lists and move the cursor when writing text.
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Item Description Attachment point for accessory External Antenna Connector used with a car kit to attach an external antenna to the radio. Radio user label area for attaching an asset label (optional). RFID tag for monitoring and auditing purposes. SC20 series – 07/2017...
Fit a new battery if there are any signs of damage. Warning: Risk to personal safety. Sepura TETRA radios have been tested and certified using Sepura approved batteries. The use of non-approved batteries may damage the product, will result in...
Battery chargers Only use Sepura approved battery chargers. Use of non-approved chargers may not fully charge the battery or damage it. Always read the user documentation supplied with the charger for additional safety instructions and how to use it.
To attach the battery, insert the battery into the battery compartment as shown. Press the battery downwards until it clicks into position. Removing the battery Caution: Power off before removing the battery. If a Belt clip or Shirt/Pocket clip is attached, lift the clip before removing the battery.
Operational overview Keys, buttons and knobs Emergency button Press and hold (2 seconds) to initiate an Alarm Call. If the radio is powered off, press and hold (3 seconds) to power on and initiate an Alarm Call. It may take several seconds for the radio to complete its power on process before initiating the Alarm call.
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Press to move through characters when writing text. Context keys Context labels appear at the bottom of the screen, directly above each context key. These labels show the action of the key when it is pressed; either activating a feature or performing a function such as clearing a call (Clear) or selecting an option (Select).
LED indicators Blue LED The blue LED indicates either a missed event, such as a missed call or ® unread message, or your Bluetooth status (if enabled). Notifications alerting you to the missed calls, Callouts or unread messages appear in the Shortcut Bar.
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Tip: To quickly get back to the home Screen, press and hold (2 seconds) the Cancel/Home key. The status line, at the top of the screen, displays various icons to indicate the state of operation or when certain functions such as keypad lock have been activated.
Status icons Icons appear on the status line (at the top of the display) when the radio is engaged in certain activities or when certain functions are active. Icon Description Security and Emergency Emergency Appears when emergency operation mode is active on your radio and an Alarm call is in progress.
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Icon Description Outgoing DMO call in progress You are in a call to another radio user. Missed incoming DMO Call The blue LED flashes to notify you that you have missed an incoming DMO call. A notification alerting you to the missed call appears in the Shortcut Bar. DMO transmission power.
Icon Description Transmit Inhibit Indicates that you have activated transmit inhibit and the radio is unable to transmit (overridden when Emergency mode is activated). Antenna and radio coverage Caution: The antenna must be attached to the radio at all times. Never remove the antenna during operational periods.
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Menu options The following icons are used to identify the sub-menus that provide access to further options. Icon Menu option Phone Add, edit and delete your personal contacts within your personal folder. Search (or filter) your contacts to locate the contact you want and initiate a call.
Icon Menu option Options Manage your Bluetooth® devices and settings. Personalise your radio settings such as backlight, text size and language. Reset your radio to the last customisation, with options to keep personal data settings such as contacts in the phonebook.
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Use the navigation keys to scroll the list of options on the SmartMenu. Options are labelled with a number, shown to the right of the option. To select the option, press the key that corresponds to the number of the option, for example to select option 3, press the 3 key.
Getting Started Power on To power on, press and hold (2 seconds) the Cancel/Home key. Your radio attaches to the last selected talkgroup when it is powered off (if it is 'in service'). This is customisable. Note: A message may be displayed relating to the authenticity of your battery or attached accessory.
The Navi-knob, and the PTT and Emergency buttons remain unlocked so you can still adjust the adjust the volume, make a Group or Alarm call when the keypad is locked. To lock/unlock the keypad: Press the * (star) key (or a designated soft key), then press the OK context key to lock/unlock the keypad.
Description Use the navigation keys to scroll through the notifications and features. Notifications always appear to the left of features. Press the Right navigation key to continue scrolling right to view more shortcuts (if available). To open a notification or feature, highlight it and press the Select context key.
To close a notification: From the Home screen, press the Shortcut context key or the Up navigation key to open the Shortcut Bar, highlight the notification then press the Select context key. Use the feature in the usual way, for example, read an unread message or respond to a missed call.
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To select a talkgroup: 1. From the Home Screen, press the Groups key. The current selected folder and talkgroup appear in the talkgroup selection box. Tip: If you want to change to another talkgroup within the same folder, simply enter the number of the talkgroup, or select the All Folder which contains all the talkgroups and enter the number of the talkgroup.
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Selecting a folder Use one of the following methods to select the current folder: From the Home screen, press Menu then select Groups> Folders to display the current selected folder containing the selected talkgroup. From the Home screen, press Groups. Depending on the customisation of your radio, either the current selected folder opens displaying all talkgroups within the folder, or the Talkgroup Selection box opens displaying the selected talkgroup and folder.
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Tip: If you want to change to another talkgroup within the same folder, simply enter the number of the talkgroup. 2. Use the Left and Right navigation keys to move between folders at the same level. Use the Up and Down navigation keys to move between the folder levels (sub-folders).
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2. Scroll to the talkgroup you want as your requested talkgroup and press Select. Selection is indicated by the icon. To select a talkgroup using the Talkgroup Selection box: 1. From the Home screen, press Groups. The selected talkgroup and folder appear in the Talkgroup Selection box.
Emergency operation The red button on the top of your radio can be programmed to initiate an Alarm call at any time when your radio is in operation. This button is known as the Emergency Button. Your radio may be customised to perform one or more of the following: Initiate an Alarm call set up to one or more pre-defined users (typically to your dispatcher and other members of your talkgroup) and/or;...
Making an Alarm call You can still make an Alarm call if the keypad is locked. 1. Press and hold (2 seconds) the Emergency button; a confirmation beep sounds. 2. Release the button and speak into the microphone. During an Alarm call: the microphone is ‘live’...
To cancel the Alarm call, press the Call Clear key, the Clear context key or the Cancel/Home key. Alternatively, your radio may be customised to use the Emergency button to cancel the Alarm call. To cancel the Alarm call, press Warning: Depending on which network is being used, if the TETRA Alarm call is a group call, then—although both of the TETRA Alarm call exit functions will clear the TETRA Alarm call...
Contacts Details of regularly used contacts are stored in a phone book. The phone book has a series of folders labelled Menu, Search, All and Personal. Your radio may have additional folders containing contacts programmed into your radio during customisation. The Personal folder contains contacts you create (personal contacts).
To search for contacts and numbers within the phone book: 1. Select Menu > Phone > Contacts. Navigate to the Search folder. 2. Press the Up navigation key to open the Search Bar. 3. Enter a search string (see Text entry on page 36) and press the Search context key.
3. Enter the contact name (see Text entry on page 36) then press the Save context key. 4. Select a dial mode for this contact, either TETRA Network (default) or telephone/mobile network. To change the dial mode, press the Up navigation key to select the dial mode line then use the Left or Right navigation keys to switch dial modes.
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To edit a number: 1. Select the number and then press Options. Select Edit and press Select. 2. Make changes: to add additional digits press the number keys; to delete digits press the Left navigation key. 3. After making changes press Save. To delete a contact: 1.
Calls The various types of voice and data calls that are supported by your radio, and the acoustic and visual alerts that accompany a call, depend on your radio's customisation. Group calls Group (point-to-multipoint) calls are calls where you talk to other users within a nominated group of radio users (a talkgroup).
Individual calls Individual calls (point-to-point) are private calls between you and one other person. You can make individual calls in two modes: individual calls (half-duplex mode)—where only one person can talk at a time using the PTT button. individual ‘phone’ calls (full-duplex mode)—where both parties can talk simultaneously.
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Making individual phone calls (full-duplex mode) Calling a contact: 1. Select Menu > Phone > Contacts to open the contacts menu. 2. Navigate to a contacts folder (such as the All folder) and select your contact. Press the Open context key, then choose the phone number. 3.
Text entry Writing and editing text on your radio is similar to most Smartphones. Text edit mode is automatically activated when you select certain functions, such as creating a message or adding a contact to your phone book. Character sets You can use character sets to change the style of the text, and to enter numbers and special characters.
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To change the character set: Press the Star (*) key during text entry. To enter characters: Press a key repeatedly to highlight a character in its Character Selection Box at the bottom of the screen, then press the Select context key (or wait for the character to be auto-inserted).
Features Your radio can be customised for various advanced features and can have various soft keys assigned to frequently used features. Connector Protector When working in salt water environments or in an area with high salt- laden humidity such as sea mist or fog, enabling the Connector Protector feature will protect the Digital Accessory connector (sDAC) from potential corrosive damage when an accessory is not attached.
profiles may be configured for your radio. Example user profiles could be Normal, Lone Worker and Covert. To change the user profile: 1. From the Home screen, press the Groups context key 3 times ( User Profiles). 2. Use the navigation keys or the Navi-knob to scroll through the user profiles.
A message (‘Man Down Starting’) is displayed and an alert sounds (a succession of beeps). 2. Attach your radio in a comfortable wearing position on your body. When a two second continuous tone finishes the radio’s ‘normal’ wearing position has been recorded. An icon indicates that Man Down is switched on and which sensors are active.
Messages Your radio supports status messages, text (SDS) messages and picture messages. All message types are available from the Messages menu. Inbox Incoming messages are displayed in the Inbox with the most recently received messages at the top. Unread messages appear in Bold. The icon next to the message indicates the type of message received and whether the message is read or unread.
message use the Down navigation key to continue reading, and the Up navigation key to return to the top of the message. When you have finished reading the message, you can choose to reply to the message (see Reply to a message below), delete it or save it.
To dial the number of a known contact, select Dial. Enter the ISSI (Individual Short Subscriber Identity) for your contact and press the Send context key. Send a status message Your service provider or organisation may customise your radio with status messages.
Personalising your radio You can personalise your display settings (such as text size, backlight, inverting the screen and change languages) and create a personal phone book containing your own contacts. Invert the display When you are wearing the radio on your shoulder, attached to a belt or to a body vest, you may want to flip the display upside down to make it easier to read.
To adjust brightness: 1. Select Menu > Options > Settings > Display Settings > Day/Night Mode. 2. Select Backlight Level. 3. Rotate the Navi-knob to adjust the intensity of the backlight and the keypad illumination on a scale of 1–7 (max.). Day/Night mode When a call or message is received, and when you press any key, the backlight lights up the display and keypad.
Adjusting text and icon size Your radio uses the default size for the text and icons set during customisation, however it also supports a number of different size modes that control how text and icons are displayed, which can make them easier to see from a distance.
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language if the radio is only customised for a single language, or the currently selected language if two languages are programmed. To change the language: 1. Select Menu > Options > Settings > Language. 2. Scroll to the language option, and then press the Select context key. The Home screen appears and the display shows the selected language.
Tips & Tricks Home Screen To quickly get back to the Home Screen, press and hold (2 seconds) the Cancel/Home key. Keypad lock/unlock To quickly lock/unlock the keypad, press and hold (2 seconds) the * (star) key. Change talkgroup From the Home screen, press the Groups context key. Use the navigation keys to change the folder, then rotate the Navi-knob to select the talkgroup.
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function. Automatic scrolling using the navigation keys To scroll a list quickly, press and hold the Up or Down navigation key. Making a phone call Instead of using the context keys to initiate and end a call, use the Select/Send key to make a call and the Cancel/Home key to end the call. View recent calls To view recent calls, from the Home screen press Menu >...
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