Sepura SC21 Series Service Manual
Hand-portable radio
Hide thumbs
Also See for SC21 Series:
- User manual (133 pages) ,
- Quick start manual (57 pages) ,
- Quick reference manual (9 pages)
Subscribe to Our Youtube Channel
Related Manuals for Sepura SC21 Series
Summary of Contents for Sepura SC21 Series
- Page 1 Level 1 Service Guide SC21 Series hand-portable radio Models: SC2120 (380 - 430MHz) SC2124 (403 - 470MHz) SC2128 (806 - 870MHz)
- Page 2 Sepura Limited and the liability of Sepura Limited for any errors and omissions shall be limited to the correction of such errors and omissions. Sepura Limited welcomes any comment and feedback as a way to improve any delivered documentation.
- Page 3 Foreword This manual covers all models of the SC21 Series hand-portable radio and is provided exclusively to Sepura customers that have been authorised to maintain and repair the product. This guide contains all the necessary information to maintain the radio in good working condition and replace external parts.
-
Page 4: Table Of Contents
Battery Smartcard Accessories Cleaning Regular cleaning Specialist cleaning Routine maintenance External surfaces Antenna Battery Encoder knob (Navi-knob) Keypad Smartcard Illustrated parts list External components Optional Accessories Repairs Rugged Accessory Connector (sRAC) cover assembly Encoder knob (Navi-knob) SC21 Series hand-portable radio... - Page 5 Keypad and Keypad Bezel Smartcard Holder Poron Pad (Mod State 1-3) Smartcard Cover (Mod State 4 Onwards) Notices Regulatory Level 1 Service Guide...
- Page 6 SC21 Series hand-portable radio...
-
Page 7: General Information
Every effort has been made to identify possible circumstances that might involve a potential hazard. Sepura recommends the use of tools, procedures and instructions in this service guide and those demonstrated during service training; however if alternatives are used, Sepura is not responsible for any damage to the product or personal injury that may result. -
Page 8: Model Information
Model information This document applies to the following SC21 Series hand-portable radio models: SC2120 (380 - 430MHz) SC2124 (403 - 470MHz) SC2128 (806 - 870MHz) The radio has a product label located in the battery compartment. The label contains important information such as the product serial number, TEI number and the country of manufacture. -
Page 9: Software Compatibility
10/2018 IP67 with SIM bung (smartcard cover) 11/2018 Later revisions may not be listed. Contact the Sepura Service Centre Manager for information about any later revisions. Software compatibility The software compatibility number is included in the product serial number, two characters (8 and 9) which is a number from 00 to 99. -
Page 10: Product Warranty
Not covered by the standard warranty are products that have been tampered with or show signs of unauthorised repair or damage caused by misuse, abuse or accidental dropping. If the product develops a fault during the warranty period, contact your service provider or Sepura Customer Returns Administrator (customer.returns@sepura.com) for information about warranty repairs. - Page 11 Any radio that has been tampered (warranty label damaged or removed) must be returned to Sepura. Customers returning a tampered product will be charged (fees payable) for the re- inspection of the product and application of a new warranty label.
-
Page 12: Returns
Contaminated Product Bio Hazard”. Products returned with missing parts The radio must be returned to Sepura with all parts fitted, with exception of the battery, antenna and associated accessories. When servicing the product, Sepura will replace any missing parts to ensure that the product is returned to the customer ready for operational use. -
Page 13: Disassembly/Assembly
Disassembly/Assembly Before cleaning or servicing the radio, it is recommended to remove external parts such as any carrying aids (belt clips) and accessories connected to the radio. If you remove an accessory or carrying aid, always refit them on completion of cleaning, servicing or repairing the radio. This section contains the procedures for removing and attaching the following parts: Antenna Belt Clip... -
Page 14: Large Belt Clip
1. Place the belt clip onto the back of the radio, aligning the two attachment points on the back of the radio with the mounting holes on the belt clip. 2. Use a PZ1 screwdriver, secure the belt clip into position using the screws provided. Do not over tighten MAX 45 Ncm PZ1 x 2 SC21 Series hand-portable radio... -
Page 15: Shirt/Pocket Clip
Shirt/Pocket clip The shirt/pocket clip (part no. 300-01922) is used to attach the radio to clothing, such as a shirt or trouser pocket. The shirt/pocket clip is attached to the radio using the carrying aid attachment points on the back of the radio Removing the shirt/pocket clip 1. -
Page 16: Uniform Stud
2. Fit the stud into position and correct orientation as indicated on the stud. Using a PZ1 screwdriver, secure using the screws provided. Do not over tighten MAX 45 Ncm PZ1 x 2 SC21 Series hand-portable radio... -
Page 17: Battery
Battery Power off the radio before removing the battery. Caution! If a belt clip is fitted to the radio, lift the belt clip before attempting to remove or fit the battery. Do not attempt to slide the battery into the battery compartment sideways under the belt clip. -
Page 18: Smartcard
Caution! Risk of damage to the radio. Do not attempt to remove the smartcard cover by levering along the sealed edges with tooling. 1. Using the handle recesses, carefully lift the smart card cover (if fitted) away from the radio with your thumb and forefinger. SC21 Series hand-portable radio... - Page 19 2. Slide the card holder left to unlock and then carefully lift and pivot to open it. Remove the smartcard (or dummy smartcard). Do not use force or over-bend the retainer. Fit the smartcard or dummy smartcard Caution! Risk of damage to the radio. The smartcard cover must be refitted correctly to retain the radio's IP rating (mod state 4 onwards ).
- Page 20 3. Close the retainer. Slide the retainer right until it locks. 4. Refit the smartcard cover (if applicable). Apply even pressure to the cover to ensure it is firmly seated and seals the card compartment to retain the radio's IP rating (Mod State 4 onwards). SC21 Series hand-portable radio...
-
Page 21: Accessories
Accessories An audio accessory can be fitted to the Rugged Accessory Connector (sRAC) on the right-side of the radio or the Digital Accessory Connector (sDAC) at the bottom of the radio. Caution! If an audio accessory is not fitted to the Rugged Accessory Connector (sRAC), a cover (part no. - Page 22 1. Connect the accessory cable to the radio by inserting the hook on the accessory connector into the slot on the Digital Accessory Connector (sDAC). 2. Rotate the screw in a clockwise direction until the accessory is secured . Do not over tighten. SC21 Series hand-portable radio...
-
Page 23: Cleaning
Cleaning Clean the product at the end of each shift to ensure that working parts remain clean and free from dust and debris. When cleaning the product, always check for signs of damage or worn parts. Always power off the radio and remove any accessories, such as the antenna, battery and audio accessories, before cleaning the radio. -
Page 24: Specialist Cleaning
Contamination If the radio becomes contaminated, for example with blood or other body waste products, it must be decontaminated by a ‘specialist decontamination’ company. Sepura does not provide facilities to decontaminate any of its products. When the radio has been decontaminated, a Certificate of Decontamination is issued. - Page 25 Certificate of Decontamination. See Returns on page 6. If in any doubt, please contact the Sepura Repair Centre: customer.returns@sepura.com Sanitising Always read the instructions for using the sanitising product carefully and obey all safety instructions relating to its use.
-
Page 26: Routine Maintenance
Radios with screw or washer damage should be returned for repair. DO NOT remove or damage the anti-tamper label covering the screw as indicated. If the label is damaged the product warranty will become invalid. SC21 Series hand-portable radio... -
Page 27: Antenna
Rechargeable batteries have a limited number of charge cycles and may eventually need to be replaced. Sepura recommends replacing batteries every two years or after 500 charge cycles. Always replace batteries with an approved Sepura battery of the correct type for the hand-portable radio. -
Page 28: Encoder Knob (Navi-Knob)
Only use an approved Sepura charging device to charge the battery, in accordance with the specifications of the charging device. For more information on handling, charging and storing batteries, read the Product Bulletin Battery Care and Management (document no. MOD-13-1654). -
Page 29: Smartcard
Smartcard If required by your Network Operator, the radio may need to be fitted with a smartcard to enable access to the network. If a smartcard is not fitted to the radio, it must be fitted with a 'dummy' smartcard (5). The radio is supplied with a dummy smartcard fitted. -
Page 30: Illustrated Parts List
Always refer to Repairs on page 27 for the correct process of replacing spare parts. The drawings within the illustrated parts list are for reference purposes only. If you require any assistance, contact the Sepura Service Centre or Sepura Customer Support. Fig. 1 External components... -
Page 31: External Components
External components (Fig. 1) Item Part no. Description Technical data 700-00879 Encoder Knob Assembly 300-01931 Antenna (Green). Extended Helical 380-430MHz 300-01932 Antenna (Green). Compressed Helical 385-430MHz 300-01960 Antenna (Yellow). Extended Helical 420-470MHz 310-00015 Antenna (Purple). 1/4 Wave 380-470MHz 300-01924 Antenna (Orange). 1/4 Wave 806-870MHz 300-01933 Antenna (Orange). -
Page 32: Optional Accessories
Optional Accessories Accessory Part No. Lightweight Leather Case 300-01915 Heavy Duty Leather Case 300-01917 Nylon Holster 300-01916 Uniform Stud 300-10832 Belt Clip 300-01923 Shirt/pocket clip 300-01922 Extended belt loop 300-00912 Shoulder Strap 300-00900 SC21 Series hand-portable radio... -
Page 33: Repairs
Repairs Repairs to the radio are limited to replacing external parts. Any part that requires replacement must be replaced with an identical genuine Sepura part, which can be purchased through the Sales Team or Order Entry Team. Read each procedure thoroughly. If you are not sure about the procedure, STOP and request further advise and training. -
Page 34: Encoder Knob (Navi-Knob)
Do not use force when tightening the screw. Encoder knob (Navi-knob) The Encoder Knob (1), operationally known as the Navi-knob, is used to adjust the volume and change the talkgroup selection. It must be replaced if it is damaged or not rotating freely. SC21 Series hand-portable radio... - Page 35 If a new Encoder knob (1) is fitted and the volume cannot be adjusted, there may be damage to an internal part. The radio must be returned to Sepura for repair. Remove the Encoder knob 1. Firmly hold the radio as shown. Using your thumb and finger to grip the Encoder knob (1), pull the knob off the spindle.
-
Page 36: Keypad And Keypad Bezel
2. Repeat at the snap hook on the left-hand side of the keypad bezel (10), and then at the bottom of the Keypad (9). 3. Carefully peel the keypad bezel (10) away from the radio Front Cover assembly starting at the top right-hand corner. Carefully lift the keypad (9) and remove. SC21 Series hand-portable radio... -
Page 37: Smartcard Holder Poron Pad (Mod State 1-3)
4. Inspect the keypad (9), paying particular attention to the keypad bezel lugs (10), after removal. If the lugs are damaged, the keypad bezel (10) must be replaced. Fit the keypad and keypad bezel 1. Place the keypad (9) onto the radio in the correct orientation. Lay the keypad bezel (10) over the keypad (9). -
Page 38: Smartcard Cover (Mod State 4 Onwards)
1. Using the handle recesses, carefully lift the card holder cover away from the radio with your thumb and forefinger. 2. Refit the card holder cover. Apply even pressure to the cover to ensure it is firmly seated and seals the card compartment to retain the radio's IP rating. SC21 Series hand-portable radio... -
Page 39: Notices
Please dispose of your waste product according to your national and local regulations. Contact your service provider or Sepura for information on how to return this product for waste disposal. - Page 40 This product is not authorised for general population, consumer or similar use. This transmitter must not be co- located or operating in conjunction with any other antenna or transmitter. SC21 Series hand-portable radio...
- Page 41 @sepuraplc www.instagram.com/sepuraplc www.youtube.com/sepuraplc Contact Details Sepura Limited 9000 Cambridge Research Park Beach Drive, Waterbeach Cambridge, CB25 9TL United Kingdom www.sepura.com...
Need help?
Do you have a question about the SC21 Series and is the answer not in the manual?
Questions and answers