Ricoh Aficio SP C440DN Field Service Manual page 610

6. Troubleshooting
No. Type
-005 Log Data Error 5
-099 Log Data Error 99
No. Type
877 CTL
D
No. Type
878 CTL
D
608
Details (Symptom, Possible Cause, Troubleshooting Procedures)
• Installed NVRAM or HDD which is used in another machine
1. Reinstall the previous NVRAM or HDD.
2. Initialize the HDD.
• Other than the above causes
Ask your supervisor.
Details (Symptom, Possible Cause, Troubleshooting Procedures)
HDD Data Overwrite Security SD card error
The 'all delete' function cannot be executed but the DataOverwriteSecurity Unit is
installed and activated.
• Defective SD card
• SD card not installed
1. Replace the NVRAM and then install the new SD card.
2. Check and reinstall the SD card.
Details (Symptom, Possible Cause, Troubleshooting Procedures)
TPM system authentication error
The system firmware is not authenticated by TPM (security chip).
• Incorrect updating for the system firmware
• Defective flash ROM on the controller board
Replace the controller board.