Troubleshooting - Westinghouse Gen9500 User Manual

TROUBLESHOOTING

Before attempting to service or troubleshoot the generator, the owner or service technician must first read the owner's
manual and understand and follow all safety instructions. Failure to follow all instructions may result in conditions that
can lead to voiding of the EPA certification or product warranty, serious personal injury, property damage or even death.
PROBLEM
Engine is running, but no
electrical output
Engine will not start or
remain running while
trying to start.
WARNING
POTENTIAL CAUSE
1. Circuit breakers are tripped.
2. The power cord's plug connector is not
fully engaged in the generator's outlet.
3. Faulty or defective power cord
4. Faulty or defective electrical appliance
5. GFCI outlet is tripped
6. If trying 1-5 above does not solve
the problem, the cause might be the
generator has a fault.
1. Fuel shutoff valve is in the OFF
position.
2. Generator is out of gasoline.
3. Fuel flow is obstructed.
4. Starting battery may have insufficient
charge
5. Dirty air filter
6. Low oil level shut down switch is
preventing the unit from starting.
7. Spark plug boot is not fully engaged
with the spark plug tip.
8. Spark plug is faulty.
9. Dirty/plugged spark arrestor
10. Stale fuel
11. If trying 1-11 above does not solve
the problem, the cause might be the
generator has a fault.
SOLUTION
1. Reset the circuit breakers and check
for overload condition.
2. Verify plug connector is firmly engaged
in the generator's outlet. If using the
240V outlet, make sure plug connector
is rotated 1/4 turn in the clockwise
direction.
3. Replace power cord.
4. Try connecting a known good
appliance to verify the generator is
producing electrical power.
5. Press the reset button on the GFCI
outlet.
6. Take the generator to your nearest
authorized service dealer.
1. Move the fuel shut off valve to the ON
position.
2. Add gasoline to the generator.
3. Inspect and clean fuel delivery
passages.
4. On electric start models only. Check
battery output and charge battery as
necessary.
5. Check and clean the air filter.
6. Check oil level and add oil if
necessary.
7. Firmly push down on the spark plug
boot to ensure the boot is fully engaged
8. Remove and check the spark plug.
Replace if faulty.
9. Check and clean the spark arrestor.
10. Drain fuel and replace with fresh fuel.
11. Take the generator to your nearest
authorized service dealer.
Westinghouse Portable Power | 29