Westinghouse WLG503WB User Manual page 27

TROUBLE SHOOTING
If you have a problem with your appliance check the following before you ring the service line�
PROBLEM
Operational problems
i�e� Oven, grill or hob not working
Heat up problems
Unit smoking odours
Condensation some
NOTE:
condensation is normal and is to be
expected during cooking
Timer not audible
Oven shelf tight
Oven or grill not working
(Electric cooker only)
Oven not working
Oven light not working
Electronic clock flashing on display
or off (Electric cooker only)
Powerpoints not working
(NZ model Electric cooker only)
Gas oven burner uneven flame
The oven seal is loose
tips and information
TIPS & INFORMATION
When you need information, service or replacements please
quote:
1� Model Number�
2� Serial Number: You can find these on the data plate, which
can be seen when the oven door is open� If you need more
information, please contact the Customer Care Centre
on 1300 363 640 (Australia – Centre is open 8�00am to
5�00pm Monday to Friday EST)�
WHAT TO DO
Check the electricity is turned on
Check your fuses� If the fuse continues to blow, call the Service Centre
Check the circuit breaker
Ensure correct knob is turned
Gas only – Dry or clean ignition electrodes
Gas only – Make sure flame ports and ignition areas are clean and dry
Gas only – Check gas supply is on
Gas only – Ensure cap/crown correctly fitted
Replace or tighten light globes (where fitted)
Oven not pre-heated – Pre-heat oven for 30 minutes
Check oven door is closed properly
Remove foil or trays from bottom of oven
Change set oven temperature
Preheat your oven/grill before you put the food in to be cooked
New appliances can have an odour during first operation� It is recommended to
'run in' the oven before you cook� Run the oven at 180ºC for two hours and ensure
room is well ventilated
For products with separate grill compartment, run the grill on for full for 15 minutes
with grill door open
Persistent gas smell – do not operate appliance� Call service 131349
Reduce the amount of water used for cooking
Leave the door open after cooking if food remains in cooker for warming
Turn Timer knob past 1 5 minute mark then to the required number of minutes
Remove shelf and insert as per diagram
Clock not set, refer to clock instructions
Clock program set� Cancel program
Lamp blown or loose in socket� Replace or tighten globe
Check household power supply, fuses and reset time of the day
Check the fuse at rear and replace if blown
This does not affect cooking results� From cold start the oven burner flame will be
higher on the left-hand side� After reaching the set temperature, the flame will then
be even�
The oven seal is attached at each corner� It may seem like a loose fit, but when the
oven door is closed it will function correctly�
Or 09 573 2384 (New Zealand – Centre is open 8�00am
to 5�00pm Monday to Friday)�
Only authorised service centres should carry out servicing or
warranty may be voided�
If you have a warranty or spare parts enquiry, you should call
the numbers listed on the back page�
27
TROUBLE SHOOTING