Dell XPS 13 Plus 9320 Service Manual
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Dell XPS 13 Plus 9320 Service Manual

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XPS 13 Plus 9320 / XPS 9320
Service Manual
Regulatory Model: P151G
Regulatory Type: P151G001
March 2022
Rev. A00

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Summary of Contents for Dell XPS 13 Plus 9320

  • Page 1 XPS 13 Plus 9320 / XPS 9320 Service Manual Regulatory Model: P151G Regulatory Type: P151G001 March 2022 Rev. A00...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2022 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Transporting sensitive components.......................... 8 After working inside your computer..........................8 Chapter 2: Removing and installing components................9 Recommended tools................................9 Screw list....................................9 Major components of XPS 13 Plus 9320........................10 Base cover................................... 12 Removing the base cover............................12 Installing the base cover.............................14 Battery....................................15 Lithium-ion battery precautions..........................
  • Page 4 Updating the BIOS using the USB drive in Windows..................62 Updating the BIOS from the F12 One-Time boot menu..................63 Chapter 5: Troubleshooting......................64 Handling swollen Lithium-ion batteries........................64 Locate the Service Tag or Express Service Code of your Dell computer ..........64 System diagnostic lights..............................65 SupportAssist diagnostics...............................65 Built-in self-test (BIST)..............................66 System board built-in self-test (M-BIST)......................

  • Page 5: Chapter 1: Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 6: Safety Precautions

    Ensure that your computer is shut down and the AC adapter is disconnected. a. Hold <B> key on the keyboard and press the power button for 3 seconds or until the Dell logo appears on the screen. b. Press any key to continue.

  • Page 7: Esd Field Service Kit

    Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable. Two recognized types of ESD damage are catastrophic and intermittent failures.

  • Page 8: Transporting Sensitive Components

    It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.

  • Page 9: Chapter 2: Removing And Installing Components

    Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Recommended tools The procedures in this document may require the following tools: ● Phillips screwdriver #0 ● Phillips screwdriver #1 ●...

  • Page 10: Major Components Of Xps 13 Plus 9320

    Palm-rest and keyboard M1.4x2 fingerprint reader assembly Keyboard Palm-rest and keyboard M1.4x1.2 assembly Keyboard Palm-rest and keyboard M1.6x2 assembly Major components of XPS 13 Plus 9320 The following image shows the major components of XPS 13 Plus 9320. Removing and installing components...
  • Page 11 1. Base cover 2. System board 3. Heat sink 4. Display assembly-cable bracket 5. M.2 solid-state drive shield 6. Solid-state drive 7. Battery 8. Palm-rest and keyboard assembly 9. Display assembly 10. Power button 11. Battery-connector cover 12. Wireless-module bracket 13.

  • Page 12: Base Cover

    17. Left speaker NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options.
  • Page 13 Steps 1. Remove the six screws (M2x3, Torx 5) that secure the base cover to the palm-rest and keyboard assembly. NOTE: A Torx #5 (T5) screwdriver is necessary to remove the six screws (M2x3, Torx 5). 2. Place your thumbs and fingers into the recess at the top edge of the base cover. 3.

  • Page 14: Installing The Base Cover

    NOTE: Do not pull on or pry the base cover from where the display assembly hinges are, doing so may damage the base cover. 4. Move your hands to both sides of the base cover and lift the base cover off the palm-rest and keyboard assembly. Installing the base cover Prerequisites If you are replacing a component, remove the existing component before performing the installation process.

  • Page 15: Battery

    Steps 1. Place and snap the base cover into place on the palm-rest and keyboard assembly. NOTE: Align the screw holes on the base cover with the screw holes on the palm-rest and keyboard assembly before applying slight pressure to the base cover. 2.

  • Page 16: Removing The Battery

    ● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.
  • Page 17 Steps 1. Loosen the captive screw that secures the battery-connector bracket to the system board. 2. Unhook and lift the battery-connector bracket off the system board. 3. Use the pull tab on the battery power cable to disconnect the battery cable from the battery connector. 4.

  • Page 18: Installing The Battery

    Installing the battery Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the battery and provides a visual representation of the installation procedure. Removing and installing components...
  • Page 19 Steps 1. Align the edge of the battery at an angle so that the cutouts on the battery fit into the hooks on the palm-rest and keyboard assembly. Align the two screw holes on the battery with the screw holes on the palm-rest and keyboard assembly as well. 2.
  • Page 20 NOTE: Align the screw holes on the base cover with the screw holes on the palm-rest and keyboard assembly before replacing the screws. 4. Connect the battery cable to the system board. 5. Line up the battery-connector bracket over the battery connector on the system board. 6.

  • Page 21: Solid-State Drive

    Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Solid-state drive Removing the M.2 2230 solid-state drive Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover.

  • Page 22: Installing The M.2 2230 Solid-State Drive

    Steps 1. Remove the screw (M2x3) that secures the M.2 solid-state drive shield to the system board. 2. Slide the M.2 solid-state drive shield off the system board. 3. Slide the M.2 2230 solid-state drive out of the solid-state drive slot. Installing the M.2 2230 solid-state drive Prerequisites If you are replacing a component, remove the existing component before performing the installation process.

  • Page 23: Removing The M.2 2280 Solid-State Drive

    Steps 1. Align the notch on the M.2 2230 solid-state drive with the tab on the solid-state drive slot. 2. Slide the M.2 2230 solid-state drive into the solid-state drive slot. 3. Insert the tab of the M.2 solid-state drive shield into the peg on the system board. 4.

  • Page 24: Installing The M.2 2280 Solid-State Drive

    Steps 1. Loosen the screw (M2x3) that secures the M.2 solid-state drive shield to the system board. 2. Lift the M.2 solid-state drive shield off the system board. 3. Slide the M.2 2280 solid-state drive out of the solid-state drive slot. 4.

  • Page 25: Fans

    Steps 1. Align the notch on the M.2 2280 solid-state drive with the tab on the solid-state drive slot. 2. Slide the M.2 2280 solid-state drive into the solid-state drive slot. 3. Insert the tab of the M.2 solid-state drive shield into the peg on the system board. 4.
  • Page 26 Steps 1. Lift the latch of right-fan cable connector, use the pull tab of the right-fan cable to disconnect it from the system board. 2. Remove the two screws (M1.6x2.5) that secure the right fan to the system board. 3. Lift the right fan off the system board. 4.

  • Page 27: Installing The Fans

    Installing the fans Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the fans and provides a visual representation of the installation procedure. Steps 1.

  • Page 28: Heat Sink

    2. Replace the two screws (M1.6x2.5) that secure the right fan to the system board. 3. Connect the right fan cable to the system board. 4. Align the screw holes of the left fan with the screw holes of the system board. 5.

  • Page 29: Installing The Heat Sink

    Installing the heat sink Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task NOTE: Incorrect alignment of the heat sink can damage the system board and processor. NOTE: If either the system board or the heat sink is replaced, use the thermal grease that is provided in the kit to ensure that thermal conductivity is achieved.
  • Page 30 About this task The following image(s) indicate the location of the display assembly and provides a visual representation of the removal procedure. Steps 1. Loosen the three captive screws (M1.6x2) that secure the display-assembly cable bracket to the system board. 2.

  • Page 31: Installing The Display Assembly

    7. Remove the three screws (M2.5x5) that secure the left hinge to the system board and the palm-rest and keyboard assembly. 8. Remove the three screws (M2.5x5) that secure the right hinge to the system board and the palm-rest and keyboard assembly.
  • Page 32 Steps 1. Open the display assembly to a 90-degree angle and place the computer on the edge of a flat surface. 2. Place the palm-rest and keyboard assembly at the edge of a flat table. 3. Open the hinges of the display assembly to a 90-degree angle. 4.

  • Page 33: System Board

    11. Align the screw holes on the display-assembly cable bracket with the screw holes on the system board and tighten the three captive screws (M1.6x2). Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer.
  • Page 34 Removing and installing components...
  • Page 35 Steps 1. Loosen the captive screw (M1.6x2.3) that secures the wireless-module bracket to the system board. 2. Lift the wireless-module bracket off the system board. 3. Loosen the three captive screws (M1.6x2) that secure the display-assembly cable bracket to the system board. 4.

  • Page 36: Installing The System Board

    Installing the system board Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image indicates the connectors and component(s) on your system board. Figure 2. System-board connectors 1. Wireless card 2.
  • Page 37 Removing and installing components...
  • Page 38 Steps 1. Align the screw holes on the system board with the screw holes on the palm-rest and keyboard assembly. 2. Hold the system board by the short edges, as shown in the image, and place the system board on the palm-rest and keyboard assembly.

  • Page 39: Power Button With Fingerprint Reader

    6. Follow the procedure in After working inside your computer. Power button with fingerprint reader Removing the power button with fingerprint reader Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. 4.

  • Page 40: Installing The Power Button With Fingerprint Reader

    Installing the power button with fingerprint reader Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the power button with fingerprint reader and provides a visual representation of the installation procedure.

  • Page 41: Keyboard

    Keyboard Removing the keyboard Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. 4. Remove the system board. NOTE: The system board can be removed with the following components attached: ●...

  • Page 42: Installing The Keyboard

    Steps 1. Remove the 17 screws (M1.4x1.2) that secure the keyboard to the palm-rest assembly. 2. Remove the seven screws (M1.6x2) that secure the keyboard to the palm-rest assembly. 3. Lift the latch of the keyboard-backlight connector and use the pull tab of the cable to disconnect the keyboard-backlight cable.
  • Page 43 Steps 1. Align the screw holes of the keyboard with the screw holes of the palm-rest assembly. 2. Thread the keyboard-backlight cable and the keyboard cable through the openings of the palm-rest assembly. 3. Replace the seven screws (M1.6x2) that secure the keyboard to the palm-rest assembly. 4.

  • Page 44: Palm-Rest Assembly

    6. Connect the keyboard cable and close the latch of the keyboard connector. Next steps 1. Install the power button with fingerprint reader. 2. Install the system board. NOTE: The system board can be replaced with the following components attached: ●...

  • Page 45: Installing The Palm-Rest Assembly

    Steps After performing the steps in the pre-requisites, you are left with the palm-rest assembly. Installing the palm-rest assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task NOTE: The replacement palm-rest assembly comes pre-assembled with the following components that include the following: ●...
  • Page 46 Steps Place the palm-rest assembly on a flat surface. Next steps 1. Install the keyboard. 2. Install the power button with fingerprint reader. 3. Install the system board. NOTE: The system board can be replaced with the following components pre-attached: ●...

  • Page 47: Chapter 3: Drivers And Downloads

    Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ 000123347. Drivers and downloads...

  • Page 48: Chapter 4: System Setup

    Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: USB flash drive, external optical drive, or external storage device). During the Power-on Self Test (POST), when the Dell logo appears, you can: System setup...

  • Page 49: One Time Boot Menu

    Depending on this computer and its installed devices, the items that are listed in this section may or may not be displayed. Table 3. System setup options—Overview menu Overview XPS 13 Plus 9320 / XPS 9320 BIOS Version Displays the BIOS version number. Service Tag Displays the Service Tag of the computer.
  • Page 50 Table 3. System setup options—Overview menu (continued) Overview AC Adapter Displays whether an AC adapter is connected. If connected, the AC adapter type. PROCESSOR Processor Type Displays the processor type. Maximum Clock Speed Displays the maximum processor clock speed. Minimum Clock Speed Displays the minimum processor clock speed.
  • Page 51 Table 4. System setup options—Boot Configuration menu (continued) Boot Configuration Default: OFF NOTE: For Secure Boot to be enabled, the computer needs to be in UEFI boot mode and the Enable Legacy Option ROMs option needs to be turned off. Secure Boot Mode Selects the Secure Boot operation mode.
  • Page 52 Allows user to have audio inputs and outputs from the connected Type-C Dell docking station. Default: ON Type-C Dock LAN Enable or disable the LAN on the external ports of the connected Type-C Dell docking station. Default: ON Miscellaneous Devices Enable Fingerprint Reader Device Enables or disables the Fingerprint Reader Device.
  • Page 53 Table 6. System setup options—Storage menu (continued) Storage Enable MediaCard Enables to switch all media cards On/Off or set the media card to read-only state. By default, Enable Secure Digital (SD) Card is selected. Table 7. System setup options—Display menu Display Display Brightness Brightness on battery power...
  • Page 54 Default: Optimized. Standard setting for balance of performance, noise, and temperature. USB Wake Support Wake on Dell USB-C Dock Enables connecting a Dell USB-C Dock to wake the computer from Standby. Default: ON Block Sleep Block Sleep Blocks the computer from entering Sleep (S3) mode in the operating system.
  • Page 55 Table 10. System setup options—Security menu (continued) Security Attestation Enable Enables to control whether the TPM Endorsement Hierarchy is available to the OS. Disabling this setting restricts the ability to use the TPM for signature operations. Default: ON Key Storage Enable Enables to control whether the TPM Endorsement Hierarchy is available to the OS.
  • Page 56 Table 11. System setup options—Passwords menu Passwords Admin Password Sets, Changes, or deletes the administrator (admin) password (sometimes called the "setup" password). System Password Sets, Changes, or deletes the system password. Password Configuration Upper Case Letter Enables or disables the requirement for at least one upper case letter. Default: OFF Lower Case Letter Enables or disables the requirement for at least one lower case letter.
  • Page 57 Default: ON Dell Auto OS Recovery Threshold Dell Auto OS Recovery Threshold Controls the automatic boot flow for SupportAssist System Resolution Console and for Dell operating system Recovery tool. Default: 2 Table 13. System setup options—System Management menu System Management...
  • Page 58 Table 14. System setup options—Keyboard menu Keyboard Fn Lock Options Fn Lock Options Enables or disables the Fn lock mode. Default: ON Lock Mode Default: Lock Mode Secondary. Lock Mode Secondary = If this option is selected, the F1-F12 keys scan the code for their secondary functions. Keyboard Illumination Keyboard Illumination Configures the operating mode of the keyboard illumination feature.
  • Page 59 Table 15. System setup options—Pre-boot Behavior menu (continued) Pre-boot Behavior Extend BIOS POST Time Extend BIOS POST Time Configures the BIOS POST (Power-On Self-Test) load time. Default: 0 seconds MAC Address Pass-Through MAC Address Pass-Through Replaces the external NIC MAC address (in a supported dock or dongle) with the selected MAC address from the computer.
  • Page 60 Table 17. System setup options—Performance menu (continued) Performance Default: All Cores Intel® SpeedStep Enable Intel® SpeedStep Technology Enables or disables the Intel® SpeedStep Technology to dynamically adjust processor voltage and core frequency, decreasing average power consumption and heat production. Default: ON C-State Control Enable C-State Control Enables or disables the CPU's ability to enter and exit low-power states.

  • Page 61: System And Setup Password

    System and setup password Table 19. System and setup password Password type Description System password Password that you must enter to log in to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer. You can create a system password and a setup password to secure your computer.

  • Page 62: Clearing Bios (System Setup) And System Passwords

    Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.

  • Page 63: Updating The Bios From The F12 One-Time Boot Menu

    One-Time boot menu on the computer. Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the BIOS supports this BIOS update option.

  • Page 64: Chapter 5: Troubleshooting

    ● Using a non-Dell or incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell that is designed to work with your Dell computer. Do not use a battery from other computers with your computer.

  • Page 65: System Diagnostic Lights

    System diagnostic lights When static, the Service LED indicates the power mode that your computer is in. When blinking in different patterns, the power and battery-charge status light indicates the respective issues that your computer is encountering. Static power and battery-charge status light The following table lists the status of your computer based on the Service LED.

  • Page 66: Built-In Self-Test (Bist)

    NOTE: Some tests are meant for specific devices and require user interaction. Ensure that you are present in front of the computer when the diagnostic tests are performed. For more information, see SupportAssist Pre-Boot System Performance Check. Built-in self-test (BIST) System board built-in self-test (M-BIST) About this task Steps...

  • Page 67: Display Panel Built-In Self-Test (Lcd-Bist)

    Display panel built-in self-test (LCD-BIST) About this task Steps 1. Press and hold the D key and then press the power button. 2. Release both the D key and the power button when the computer begins POST. 3. The display panel begins to display a solid color, or cycling through different colors. NOTE: The sequence of colors may very due to different display panel vendor.

  • Page 68: Recovering The Operating System

    It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.

  • Page 69: Backup Media And Recovery Options

    Backup media and recovery options It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes multiple options for recovering Windows operating system on your Dell PC. For more information. see...

  • Page 70: Chapter 6: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 23. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell app...

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