Dell XPS 13 9340 Owner's Manual
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Dell XPS 13 9340 Owner's Manual

Dell XPS 13 9340 Owner's Manual

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XPS 13 9340
Owner's Manual
Regulatory Model: P151G
Regulatory Type: P151G002
February 2024
Rev. A00

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Summary of Contents for Dell XPS 13 9340

  • Page 1 XPS 13 9340 Owner's Manual Regulatory Model: P151G Regulatory Type: P151G002 February 2024 Rev. A00...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2024 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Top......................................7 Display....................................8 Bottom....................................9 Service Tag................................... 9 Battery charge and status light .............................10 Chapter 2: Set up your XPS 13 9340..................... 11 Chapter 3: Specifications of XPS 13 9340..................13 Dimensions and weight..............................13 Processor..................................... 13 Chipset....................................14 Operating system................................14 Memory....................................14...
  • Page 4 After working inside your computer........................28 BitLocker..................................28 Recommended tools................................. 28 Screw list.....................................29 Major components of XPS 13 9340..........................30 Chapter 5: Removing and installing Field Replaceable Units (FRUs)..........32 Base cover..................................32 Removing the base cover............................32 Installing the base cover............................35 Battery....................................
  • Page 5 Clearing BIOS (System Setup) and System passwords..................95 Chapter 9: Troubleshooting......................96 Handling swollen rechargeable Li-ion batteries......................96 Locate the Service Tag or Express Service Code of your Dell computer ............96 Dell SupportAssist Pre-boot System Performance Check diagnostics..............97 Running the SupportAssist Pre-Boot System Performance Check..............97 Built-in self-test (BIST)..............................

  • Page 6: Chapter 1: Views Of Xps 13 9340

    Views of XPS 13 9340 Right Figure 1. Right view 1. Thunderbolt 4 port with Power Delivery (Type-C) Supports USB4, DisplayPort 1.4, Thunderbolt 4 and also enables you to connect to an external display using a display adapter. Provides data transfer rates of up to 40 Gbps for USB4 and Thunderbolt 4.

  • Page 7: Top

    Press to right-click. 5. Left-click area Press to left-click. 6. Haptic touchpad Move your finger on the touchpad to move the mouse pointer. Tap to left-click and two fingers tap to right-click. 7. Service LED Views of XPS 13 9340...

  • Page 8: Display

    The service LED is used for troubleshooting with a Dell service representative. The LED emits amber or white light. Display Figure 4. Display view 1. Infrared emitter Emits infrared light, which enables the infrared camera to sense and track motion.

  • Page 9: Bottom

    4. Right speaker Provides audio output. Service Tag The service tag is a unique alphanumeric identifier that allows Dell service technicians to identify the hardware components in your computer and access warranty information. Views of XPS 13 9340...

  • Page 10: Battery Charge And Status Light

    Figure 6. Service tag location Battery charge and status light The following table lists the battery charge and status light behavior of your XPS 13 9340. Table 1. Battery charge and status light behavior  Power Source LED Behavior System Power State...

  • Page 11: Chapter 2: Set Up Your Xps 13 9340

    Follow the on-screen instructions to complete the setup. For more information about installing and configuring Ubuntu, search in the Knowledge Base Resource at www.dell.com/support. For Windows: Follow the on-screen instructions to complete the setup. When setting up, Dell Technologies recommends that you: ● Connect to a network for Windows updates. NOTE: If connecting to a secured wireless network, enter the password for the wireless network access when prompted.
  • Page 12 This software delivers intelligent features that automatically fine-tune your computer for the best possible audio, power, and performance. Get the most out of your Dell device with intelligent, personalized technology from MyDell. Following are the key features of MyDell: ●...

  • Page 13: Chapter 3: Specifications Of Xps 13 9340

    ● 1.22 kg (2.7 lbs) with FHD+ and QHD+ the configuration that is ordered and manufacturing variability. Processor The following table lists the details of the processors that are supported for your XPS 13 9340. Table 4. Processor  Description Option one...

  • Page 14: Chipset

    Chipset The following table lists the details of the chipset that is supported for your XPS 13 9340. Table 5. Chipset  Description Values Chipset Integrated in the processor Processor Intel Core Ultra 5/7 DRAM bus width 128-bit Flash EPROM 64 MB...

  • Page 15: External Ports

    M.2 cards, search in the Knowledge Base Resource at www.dell.com/support. Wireless module The following table lists the Wireless Local Area Network (WLAN) module that is supported on your XPS 13 9340. Table 9. Wireless module specifications  Description Values...

  • Page 16: Audio

    The version of the Bluetooth wireless card may vary depending on the operating system that is installed on your computer. Audio The following table lists the audio specifications of your XPS 13 9340. Table 10. Audio specifications  Description Values Audio controller...

  • Page 17: Storage

    Storage This section lists the storage options on your XPS 13 9340. Your XPS 13 9340 supports one M.2 2230 or M.2 2280 solid-state drive. Table 11. Storage specifications  Storage type Interface type Capacity M.2 2230 solid-state drive Gen 4 PCIe NVMe 512 GB M.2 2280 solid-state drive...

  • Page 18: Camera

    Lock the mode of the capacitive touch panel fn + left arrow Home fn + left arrow Camera The following table lists the camera specifications of your XPS 13 9340. Table 14. Camera specifications  Description Values Number of cameras Camera type ●...

  • Page 19: Touchpad

    For more information about touchpad gestures available on Windows, see the Microsoft Knowledge Base article at support.microsoft.com. Power adapter The following table lists the power adapter specifications of your XPS 13 9340. Table 16. Power adapter specifications  Description Values Type...

  • Page 20: Battery

    Operating and storage temperature ranges may differ among components, so operating or storing the device outside these ranges may impact the performance of specific components. Battery The following table lists the battery specifications of your XPS 13 9340. Table 17. Battery specifications  Description...

  • Page 21: Display

    Display The following table lists the display specifications of your XPS 13 9340. Table 18. Display specifications  Description Option one Option two Option three Display type Quad High Definition (QHD+), Full High Definition (FHD+), 2.8K, OLED, Eyesafe low blue Eyesafe, low blue light...

  • Page 22: Fingerprint Reader

    Dell ExpressSign-in 2.0 (via Intel Camera Sensing Technology) Wake/Power on with lid open Hall sensor GPU—Integrated The following table lists the specifications of the integrated Graphics Processing Unit (GPU) supported by your XPS 13 9340. Table 22. GPU—Integrated  Controller Memory size...

  • Page 23: Multiple Display Support Matrix

    Multiple display support matrix The following table lists the multi-monitor support matrix that is supported by your XPS 13 9340. Table 23. Integrated - Multiple display support matrix  Description Values Video ports on Integrated Graphics Card Two Thunderbolt 4 ports with Power Delivery...

  • Page 24: Dell Support Policy

    * Measured using a random vibration spectrum that simulates the user environment. † Measured using a 2 ms half-sine pulse. Dell support policy For information about Dell support policy, search in the Knowledge Base Resource at www.dell.com/support. Dell low blue light display WARNING: Prolonged exposure to blue light from the display may lead to long-term effects such as eye strain, eye fatigue, or damage to the eyes.

  • Page 25: Chapter 4: Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 26: Safety Precautions

    Ensure that your computer is shut down and the AC adapter is disconnected. a. Hold the <B> key on the keyboard and press the power button for 3 seconds or until the Dell logo appears on the screen. b. Press any key to continue.

  • Page 27: Esd Field Service Kit

    Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable. Two recognized types of ESD damage are catastrophic and intermittent failures.

  • Page 28: Transporting Sensitive Components

    It is recommended to use the traditional wired ESD grounding wrist strap and protective anti-static mat always when servicing Dell products. In addition, it is critical to keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.

  • Page 29: Screw List

    Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then place them in a screw storage box. This is to ensure that the correct number of screws and correct screw type is restored when the component is replaced.

  • Page 30: Major Components Of Xps 13 9340

    Major components of XPS 13 9340 The following image shows the major components of XPS 13 9340. Figure 12. Major components of your computer 1. Base cover 2. System board 3. Heat sink 4. Display assembly-cable bracket 5. M.2 solid-state drive thermal plate 6.
  • Page 31 17. Left speaker NOTE: Dell provides a list of components and their part numbers for the original computer configuration purchased. These parts are available according to warranty coverage purchased by the customer. Contact your Dell sales representative for purchase options.

  • Page 32: Chapter 5: Removing And Installing Field Replaceable Units (Frus)

    To avoid any potential damage to the component or loss of data, ensure that an authorized service technician replaces the Field Replaceable Units (FRUs). CAUTION: Dell Technologies recommends that this set of repairs, if needed, to be conducted by trained technical repair specialists. CAUTION: As a reminder, your warranty does not cover damages that may occur during FRU repairs that are not authorized by Dell Technologies.
  • Page 33 Figure 13. Removing the base cover Removing and installing Field Replaceable Units (FRUs)
  • Page 34 Figure 14. Removing the base cover Figure 15. Removing the base cover Steps 1. Remove the six screws (M2x3, T5) that secure the base cover to the palm-rest and keyboard assembly. Removing and installing Field Replaceable Units (FRUs)

  • Page 35: Installing The Base Cover

    NOTE: A Torx #5 (T5) screwdriver is necessary to remove the six screws (M2x3, Torx 5). 2. Place your thumbs and fingers into the recess at the top edge of the base cover. 3. Use both thumbs to pry the base cover in order to release it from the palm-rest and keyboard assembly. NOTE: Do not pull on or pry the base cover from where the display assembly hinges are, doing so may damage the base cover.

  • Page 36: Battery

    Figure 17. Installing the base cover Steps 1. Place and snap the base cover into place on the palm-rest and keyboard assembly. NOTE: Align the screw holes on the base cover with the screw holes on the palm-rest and keyboard assembly before applying slight pressure to the base cover.

  • Page 37: Removing The Battery

    ● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a rechargeable Li-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.
  • Page 38 Figure 18. Removing the battery Removing and installing Field Replaceable Units (FRUs)
  • Page 39 Figure 19. Removing the battery Steps 1. Loosen the captive screw (M1.6x2) that secures the battery-connector bracket to the system board. 2. Unhook and lift the battery-connector bracket off the system board. Figure 20. Battery-connector bracket 3. Use the pull tab on the battery power cable to disconnect the battery cable from the battery connector. 4.

  • Page 40: Installing The Battery

    Figure 21. Lift the battery at an angle less than 30 degrees 6. Slide the battery towards the back and lift the battery off the palm-rest and keyboard assembly. Installing the battery Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following images indicate the location of the battery and provide a visual representation of the installation procedure.
  • Page 41 Figure 22. Installing the battery Removing and installing Field Replaceable Units (FRUs)
  • Page 42 Figure 23. Installing the battery Steps 1. Align the edge of the battery at an angle so that the cutouts on the battery fit into the hooks on the palm-rest and keyboard assembly. Align the two screw holes on the battery with the screw holes on the palm-rest and keyboard assembly as well. 2.

  • Page 43: Solid-State Drive

    Solid-state drive Removing the M.2 2230 solid-state drive Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task NOTE: Depending on the configuration ordered, your computer may support an M.2 2230 solid-state drive or an M.2 2280 solid-state drive.

  • Page 44: Removing The M.2 2280 Solid-State Drive

    About this task The following images indicate the location of the M.2 2230 solid-state drive and provide a visual representation of the installation procedure. Figure 25. Installing the M.2 2230 solid-state drive Steps 1. Align the notch on the M.2 2230 solid-state drive with the tab on the solid-state drive slot. 2.

  • Page 45: Installing The M.2 2280 Solid-State Drive

    Figure 26. Removing the M.2 2280 solid-state drive Steps 1. Remove the screw (M2x3) that secures the M.2 solid-state drive shield to the system board. 2. Lift the M.2 solid-state drive shield off the system board. 3. Slide the M.2 2280 solid-state drive out of the solid-state drive slot. 4.

  • Page 46: Fans

    Figure 27. Installing the M.2 2280 solid-state drive Steps 1. Align the notch on the M.2 2280 solid-state drive with the tab on the solid-state drive slot. 2. Slide the M.2 2280 solid-state drive into the solid-state drive slot. 3. Insert the tab of the M.2 solid-state drive shield into the peg on the system board. 4.
  • Page 47 Figure 28. Removing the left fan Figure 29. Removing the right fan Steps 1. Lift the latch of left-fan cable connector, use the pull tab of the left-fan cable to disconnect it from the system board. 2. Remove the two screws (M1.6x2.5) that secure the left fan to the system board. 3.

  • Page 48: Installing The Fans

    Installing the fans Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the fans and provides a visual representation of the installation procedure. Figure 30.

  • Page 49: Heat Sink

    Steps 1. Align the screw holes of the left fan with the screw holes of the system board. 2. Replace the two screws (M1.6x2.5) that secure the left fan to the system board. 3. Connect the left fan cable to the system board. 4.

  • Page 50: Installing The Heat Sink

    Steps 1. In reverse sequential order (4>3>2>1) as indicated on the heat sink, loosen the four captive screws that secure the heat sink to the system board. 2. Lift the heat sink off the system board. Installing the heat sink Prerequisites If you are replacing a component, remove the existing component before performing the installation process.

  • Page 51: Display Assembly

    Display assembly Removing the display assembly Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following images indicate the location of the display assembly and provide a visual representation of the removal procedure. Removing and installing Field Replaceable Units (FRUs)
  • Page 52 Figure 34. Removing the display assembly Steps 1. Loosen the three captive screws (M1.6x2) that secure the display-assembly cable bracket to the system board. 2. Lift the display-assembly cable bracket off the system board. 3. Disconnect the camera cable and the display cable from the system board. 4.

  • Page 53: Installing The Display Assembly

    8. Lift the display assembly off the palm-rest and keyboard assembly. 9. After performing all the above steps, you are left with the display assembly. Installing the display assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following images indicate the location of the display assembly and provide a visual representation of the installation procedure.
  • Page 54 Figure 35. Installing the display assembly Steps 1. Open the display assembly to a 90-degree angle and place the computer on the edge of a flat surface. 2. Place the palm-rest and keyboard assembly at the edge of a flat table. 3.

  • Page 55: System Board

    9. Replace three screws (M1.6x2.5) that secure the camera and display-assembly cable holder to the system board. 10. Connect the camera cable and the display cable to the system board. 11. Align the screw holes on the display-assembly cable bracket with the screw holes on the system board and tighten the three captive screws (M1.6x2).
  • Page 56 Figure 37. Removing the system board Removing and installing Field Replaceable Units (FRUs)
  • Page 57 Figure 38. Removing the system board Steps NOTE: When removing the system board, open the display assembly to a 90-degree angle and then place the computer on the edge of a flat surface. Ensure to maintain the angle throughout the removal process to minimize the risk of damaging the thin display panel when applying torque to install and remove screws from the computer.
  • Page 58 Figure 39. Opening the display assembly to a 90-degree angle 1. Loosen the captive screw (M1.6x2.3) that secures the wireless-module bracket to the system board. NOTE: Be sure that the small, clear washer that holds the captive screw in place does not fall off. 2.

  • Page 59: Installing The System Board

    Installing the system board Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image indicates the connectors and components on your system board. Figure 40. System-board connectors 1. Wireless card 2.
  • Page 60 Figure 41. Installing the system board Removing and installing Field Replaceable Units (FRUs)
  • Page 61 Figure 42. Installing the system board Steps NOTE: When installing the system board, open the display assembly to a 90-degree angle and then place the computer on the edge of a flat surface. Ensure to maintain the angle throughout the installation process to minimize the risk of damaging the thin display panel when applying torque to install and remove screws from the computer.
  • Page 62 Figure 43. Opening the display assembly to a 90-degree angle 1. Align the screw holes on the system board with the screw holes on the palm-rest and keyboard assembly. 2. Hold the system board by the short edges, as shown in the image, and place the system board on the palm-rest and keyboard assembly.

  • Page 63: Power Button With Fingerprint Reader

    3. Install the battery. 4. Install the M.2 2230 solid-state drive M.2 2280 solid-state drive from M.2 slot, whichever is applicable. 5. Install the base cover. 6. Follow the procedure in After working inside your computer. Power button with fingerprint reader Removing the power button with fingerprint reader Prerequisites 1.

  • Page 64: Installing The Power Button With Fingerprint Reader

    Figure 45. Opening the display assembly to a 90-degree angle 1. Open the display assembly to a 90-degree angle and place the computer on the edge of a flat surface. 2. Remove the four screws (M1.4x2) that secure the power-button bracket to the palm-rest and keyboard assembly. 3.
  • Page 65 Figure 46. Installing the power button with fingerprint reader Steps NOTE: When installing the power button with fingerprint reader, open the display assembly to a 90-degree angle and then place the computer on the edge of a flat surface. Ensure to maintain the angle throughout the installation process to minimize the risk of damaging the thin display panel when applying torque to install and remove screws from the computer.

  • Page 66: Keyboard

    Figure 47. Opening the display assembly to a 90-degree angle 1. Open the display assembly to a 90-degree angle and place the computer on the edge of a flat surface. 2. Thread the power-button cable through the opening on the palm-rest and keyboard assembly. 3.
  • Page 67 3. Remove the battery. 4. Remove the system board. NOTE: The system board can be removed with the following components attached: ● heat sink ● fans ● solid-state drive 5. Remove the power button with fingerprint reader. About this task The following images indicate the location of the keyboard and provide a visual representation of the removal procedure.
  • Page 68 Figure 49. Removing the keyboard Steps NOTE: When removing the keyboard, open the display assembly to a 90-degree angle and then place the computer on the edge of a flat surface. Ensure to maintain the angle throughout the removal process to minimize the risk of damaging the thin display panel when applying torque to install and remove screws from the computer.

  • Page 69: Installing The Keyboard

    Figure 50. Opening the display assembly to a 90-degree angle 1. Remove the 17 screws (M1.4x1.2) that secure the keyboard to the palm-rest assembly. 2. Remove the seven screws (M1.6x2) that secure the keyboard to the palm-rest assembly. 3. Lift the latch of the keyboard-backlight connector and use the pull tab of the cable to disconnect the keyboard-backlight cable.
  • Page 70 Figure 51. Installing the keyboard Figure 52. Installing the keyboard Removing and installing Field Replaceable Units (FRUs)
  • Page 71 Steps NOTE: When installing the keyboard, open the display assembly to a 90-degree angle and then place the computer on the edge of a flat surface. Ensure to maintain the angle throughout the installation process to minimize the risk of damaging the thin display panel when applying torque to install and remove screws from the computer.

  • Page 72: Palm-Rest Assembly

    Palm-rest assembly Removing the palm-rest assembly Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. 4. Remove the display assembly. 5. Remove the system board. NOTE: The system board can be removed with the following components attached: ●...

  • Page 73: Installing The Palm-Rest Assembly

    Installing the palm-rest assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task NOTE: The replacement palm-rest assembly comes preassembled with the following components that include the following: ● palm rest ●...
  • Page 74 5. Install the battery. 6. Install the base cover. 7. Follow the procedure in After working inside your computer. Removing and installing Field Replaceable Units (FRUs)

  • Page 75: Chapter 6: Software

    ● Windows 11 Pro National Education ● Windows 11 Home ● Ubuntu Linux 22.04 LTS Drivers and downloads When troubleshooting, downloading, or installing drivers, it is recommended that you read the Dell Knowledge Base article, Drivers and Downloads FAQs 000123347. Software...

  • Page 76: Chapter 7: Technology And Components

    Technology and components NOTE: Instructions that are provided in the following section are applicable on computers that are shipped with the Windows operating system. Windows is factory-installed with this computer. Intel Arc Graphics The following table lists the Intel Arc Graphics specifications. Table 27.

  • Page 77: Chapter 8: Bios Setup

    BIOS Setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and its installed devices, the items that are listed in this section may or may not be displayed.

  • Page 78: System Setup Options

    Depending on your computer and its installed devices, the items that are listed in this section may or may not be displayed. Table 29. System setup options—Overview menu  Overview XPS 13 9340 BIOS Version Displays the BIOS version number. Service Tag Displays the Service Tag of the computer.
  • Page 79 The computer stops booting to the operating system when a component is not authenticated during the boot process. Secure Boot can be enabled in BIOS setup or using management interfaces like Dell Command|Configure, but can only be disabled from BIOS setup.
  • Page 80 Table 30. System setup options—Boot Configuration menu (continued) Boot Configuration For additional security, Dell Technologies recommends keeping the Secure Boot option enabled to ensure that the UEFI firmware validates the operating system during the boot process. NOTE: For Secure Boot to be enabled, the computer is required to be in UEFI boot mode and the Enable Legacy Option ROMs option is required to be turned off.
  • Page 81 By default, the Video/Power only on Type-C Ports option is disabled. Type-C Dock Type-C Dock Override Enables or disable to use connected Type-C Dell Dock to provide data stream with external USB ports disabled. When Type-C Dock override is enabled, the Video/Audio/LAN submenu is activated.
  • Page 82 Table 32. System setup options—Storage menu  Storage SATA/NVMe Operation SATA/NVMe Operation Sets the operating mode of the integrated SATA hard drive controller. By default, the RAID ON option is selected. The storage device is configured to support RAID functions. Storage Interface Displays the information of various onboard drives.
  • Page 83 USB Wake Support Wake on Dell USB-C Dock When enabled, connecting a Dell USB-C Dock wakes the computer from Standby, Hibernate, and Power Off. By default, the Wake on Dell USB-C Dock option is enabled. Block Sleep Enables or disables the computer from entering Sleep (S3) mode in the operating system.
  • Page 84 BIOS. This option returns to the disabled state when the computer restarts. By default, the Clear option is disabled. Dell Technologies recommends enabling the Clear option only when TPM data is required to be cleared. Physical Presence Interface (PPI) Bypass By default, the PPI Bypass for Clear Commands option is disabled.
  • Page 85 BIOS. This option returns to the disabled state when the computer restarts. By default, the Clear option is disabled. Dell Technologies recommends enabling the Clear option only when PTT fTPM data needs to be cleared. Block Boot Until Cleared Enables or disables the Block Boot Until Cleared option.
  • Page 86 Absolute Absolute Software provides various cyber security solutions, some requiring software preloaded on Dell computers and integrated into the BIOS. To use these features, you must enable the Absolute BIOS setting and contact Absolute for configuration and activation.
  • Page 87 BIOS passwords. You can modify the minimum and maximum length of the passwords and require passwords to contain certain character classes (upper case, lower case, digit, special character). Dell Technologies recommends setting the minimum password length to at least eight characters. Password Bypass The Password Bypass option allows the computer to reboot from the operating system without entering the computer or hard drive password.
  • Page 88 Allows you to control the automatic boot flow for SupportAssist System Resolution Console and for Dell operating system Recovery Tool. By default, the Dell Auto OS Recovery Threshold value is set to 2. Table 39. System setup options—System Management menu ...
  • Page 89 Table 39. System setup options—System Management menu (continued) System Management Wake on AC Enables or disables the computer to turn on and go to boot when AC power is supplied to the computer. By default, the Wake on AC option is disabled. Wake on LAN Enables or disables the computer to turn on by a special LAN signal.
  • Page 90 Table 41. System setup options—Preboot Behavior menu  Preboot Behavior Adapter Warnings Enable Adapter Warnings Enables the warning messages during boot when the adapters with less power capacity are detected. By default, the Enable Adapter Warnings option is enabled. Warnings and Errors Enables or disables the action to be taken when a warning or error is encountered.
  • Page 91 Virtualization Support ● Intel Virtualization Technology - Direct By default, the Enable Intel Trusted Execution Technology (TXT) option is disabled. For additional security, Dell Technologies recommends keeping the Intel Trusted Execution Technology (TXT) option enabled. DMA Protection Enable Pre-Boot DMA Support Allows you to control the Pre-Boot DMA protection for both internal and external ports.

  • Page 92: Updating The Bios

    Updating the BIOS Updating the BIOS in Windows Steps 1. Go to www.dell.com/support. 2. Click Product support. In the Search support box, enter the Service Tag of your computer, and then click Search. NOTE: If you do not have the Service Tag, use the SupportAssist feature to automatically identify your computer. You can also use the product ID or manually browse for your computer model.

  • Page 93: Updating The Bios In Linux And Ubuntu

    Time Boot menu on the computer. Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12 One Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the BIOS supports this BIOS update option.

  • Page 94: System And Setup Password

    System and setup password Table 45. System and setup password  Password type Description System password Password that you must enter to log in to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer. You can create a system password and a setup password to secure your computer.

  • Page 95: Clearing Bios (System Setup) And System Passwords

    Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information about how to reset Windows or application passwords, see the documentation accompanying Windows or your application.

  • Page 96: Chapter 9: Troubleshooting

    ● Using a non-Dell or incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell that is designed to work with your Dell computer. Do not use a battery from other computers with your computer.

  • Page 97: Dell Supportassist Pre-Boot System Performance Check Diagnostics

    Check diagnostics About this task SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware. The Dell SupportAssist Pre-boot System Performance Check diagnostics is embedded with the BIOS and launched by the BIOS internally. The embedded system diagnostics provides options for particular devices or device groups allowing you to: ●...

  • Page 98: Lcd Power Rail Test (L-Bist)

    LCD Built-in Self-Test (BIST) Dell laptops have a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with the LCD (screen) of the Dell laptop or with the video card (GPU) and computer settings.

  • Page 99: Diagnostic Error Codes

    It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.

  • Page 100: Backup Media And Recovery Options

    Backup media and recovery options It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes multiple options for recovering the Windows operating system on your Dell computer. For more information, see...
  • Page 101 6. Install the battery. 7. Install the base cover. 8. Connect the power adapter to your computer. 9. Turn on your computer. NOTE: For more information about performing a hard reset, search in the Knowledge Base Resource at www.dell.com/ support. Troubleshooting...

  • Page 102: Chapter 10: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 48. Self-help resources  Self-help resources Resource location Information about Dell products and services www.dell.com My Dell app...

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