Appendix B: Customer Support - Thecus N199 User Manual

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Appendix B: Customer Support

If your N199 is not working properly, we encourage you to check out

Troubleshooting

you are using the latest firmware version for your N199. Thecus is committed to

providing free firmware upgrades to our customers. Our newest firmware is

available on our Download Center:

http://www.thecus.com/download.php

If you are still experiencing problems with your N199, or require a Return

Merchandise Authorization (RMA), feel free to contact technical support via our

Technical Support Website:

http://www.thecus.com/support_tech.php

Customers in the US should send all technical support enquiries to this email

address:

support-us@thecus.com

If you would rather receive support over the phone, you can contact Thecus FAE

Support at:

+886-2-26981788

Please note that our headquarters are in Taipei, Taiwan, and our office hours are

Monday to Friday, 9:00 to 17:00.

For Sales Information you can e-mail us at:

sales@thecus.com

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