Function Test; Support And Troubleshooting - HP V241ib Maintenance And Service Manual

Function test

After repair, be sure to confirm that all functions are working.
Table 4-1: Function test
Test item Te
Function test
st item
HDMI test
After repair, be sure to confirm that all functions are working.
HDMI test
DP test
DP test
VGA test
Table 4-1: Function test
Audio test

Support and troubleshooting

The following table lists possible problems, the possible cause or each problem, and the recommended
solutions.
Table 4-2: Solving common problems
Problem
Screen is blank or
video is flashing.
Image appears
blurred,
indistinct, or too
dark.
Check Video Cable Monitor video cable is disconnected.
Operating description Operating description
Confirm whether image displays and sound plays
correctly on the monitor.
Confirm whether image displays and sound plays
correctly on the monitor.
Confirm whether image displays and sound plays
correctly on the monitor.
Confirm whether image displays and sound plays
correctly on the monitor.
Confirm whether image displays correctly on the
monitor
Change volume and balance to confirm whether
volume is smooth and loud enough.
Possible cause
Power cord is disconnected.
Monitor is off.
Video cable is improperly connected.
System is in Sleep mode.
Video card is incompatible.
Brightness is too low.
Tool used Tool used
Computer or DVD player
Computer or DVD player
Computer or DVD player
Computer or DVD player
Computer
Speaker
Solution
Connect the power cord.
Power the power button.
NOTE: If pressing the Power
button has no effect, press
and hold the power button
for 10 seconds to disable the
Power button lockout
feature.
Connect the video cable
properly.
Press any key on the
keyboard or move the
mouse to exit Sleep mode.
Open the OSD menu and
select the Input Control
menu. Set Auto-Switch Input
to Off and manually select
the input
Open the OSD menu and
select Brightness to adjust
the brightness scale as
needed.
Connect the appropriate
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