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● Point your Web browser to https://www.dell.com/support.
Use SolVe Online for VxRail procedures
Step-by-step instructions for procedures such as replacing hardware or performing system administrative tasks are available
through SolVe Online.
You must have an online support account to use SolVe Online. Go to
information about SolVe for VxRail, see
To avoid potential data loss, see the VxRail procedures in SolVe Online or the SolVe Desktop application before performing any
hardware replacement or upgrade activity.
CAUTION:
Potential data loss may occur if SolVe Online is not used to perform hardware replacements or
upgrades.
Locate your appliance serial number
To get support for your appliance, use the VxRail appliance serial number, also called the Product Serial Number Tag (PSNT).
The PSNT is a 14-digit number used to identify individual appliances on Dell Technologies support.
NOTE:
Only use the VxRail appliance serial number to contact Customer Support. Sometimes, you may need to supply the
7-digit service tag number.
The two identification tags on your appliance are located as follows:
● The VxRail appliance serial number tag — You can find the serial number (PSNT) printed on the information tag on your
physical appliance, or you can locate the PSNT using VxRail Manager.
● The service tag — You can find the service tag printed on the physical appliance.
Look up your VxRail serial number in VxRail Manager
Follow these steps to look up your VxRail serial number in VxRail Manager.
Steps
1. On the main page of the vSphere Client click Hosts and Clusters in the left navigation bar.
2. Select your VxRail cluster.
3. Select the Monitor tab.
4. Select VxRail > Physical View from the inner left navigation bar.
5. Observe the VxRail serial number, listed under each appliance ID.
The serial number is also called the "PSNT".
Locate the serial number and service tag number on your appliance
You can identify your VxRail using the unique serial number, service tag number, or express service code located on the
information tag of your appliance. The information tag is located at the front of your appliance. See the System Overview for
the location.
The information tag contains the following:
● Product serial number tag (PSNT), which provides the 14-digit VxRail serial number
● Service tag
To view the PSNT and other labels, pull out the information tag in the front of the appliance. Alternatively, information may be
on a sticker on the chassis of the appliance.
The mini Enterprise Service Tag (EST) is found on the back of the appliance. This information is used by Dell to route support
calls to the appropriate personnel.
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Introduction
KB
000022572.
SolVe Online for VxRail
to access SolVe. For more
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