Anti-Virus - Axxess AX200 Installation & User Manual

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Installation & User Guide
The AX200 has now been removed from your PC.
A n t i - V i r u s
Sometimes the activities carried out by the AX200 software can be disrupted either by the firewall
or the antivirus software which is protecting your PC. This section is intended to provide you with
the solutions to some of the problems caused by the most popular antivirus packages.
If you are trying to configure an SMTP server for e-mail in the AX2000 software, when you do a
test send, you may encounter an error the instant the AX200 connects to the sever; "Email
aborted due to a timeout or other issue". When you click on ok the server disconnects and
does not send the email!
The issue is caused by MacAfee Virus scan Enterprise version 8 or higher.
By default the SMTP port in the AX200 is port 25. The antivirus blocks all mass mail processes
on port 25.
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AX200 Installation & User Guide – July 2007